Texas Carrier Complaint Index/Foundation complaints

Texas homeowner complaints · Foundation

Foundation complaints, and what Texas did about them

Texans filed 379 homeowner insurance complaints tagged foundation between January 1, 2023 and July 15, 2026. The Texas Department of Insurance confirmed 51 of them — 13.5%, against 21.9% across every homeowner complaint on file. The state sides with the homeowner on these less often than it does on the average complaint.

379
complaints tagged foundation
51
confirmed by TDI
13.5%
confirmation rate · 21.9% across all complaints
48
of all 379 ended with the carrier paying more money

Which carriers these land on

Respondents with 20 or more foundation complaints
CarrierFoundation complaintsConfirmedShare of that carrier’s complaints
1Allstate Vehicle and Property Insurance Company51102%
2State Farm Lloyds4052%

Volume follows market share — the biggest writers top this list because they write the most policies. The last column is the more telling one: it is the share of that carrier’s total complaints carrying this tag, which says what its book is actually generating disputes over.

How these complaints end

Dispositions on the 51 confirmed foundation complaints
Contract language / legal issue34 · 67%
Corrective action taken29 · 57%
Additional monies received18 · 35%
Information furnished17 · 33%
Question of fact12 · 24%
Claim settled11 · 22%
Additional Payment Expected11 · 22%
Company position upheld10 · 20%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 74 days, against 71 statewide.

The records

120 most recent of 379 · confirmed rows shaded
ReceivedClosedCarrierTDI verdictWhat the complaint was aboutHow it closed
Jul 10, 2026Jul 24, 2026
14 days
ASI LloydsNot confirmed
Claim denialPolicy ExclusionRoofWindDamage disputeMoldFoundationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 6, 2026Jul 24, 2026
18 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issue
Jun 19, 2026Jul 13, 2026
24 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingPolicyholder serviceClaim denialPlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jun 9, 2026Jun 24, 2026
15 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionRoofHailWindDamage disputeFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 8, 2026Jun 26, 2026
18 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of fact
Jun 3, 2026Jun 26, 2026
23 days
Homesite Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderWater damagePlumbingFoundationAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
May 11, 2026Jun 9, 2026
29 days
Trisura Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingFoundation
Additional monies receivedQuestion of factContract language / legal issue
May 7, 2026May 20, 2026
13 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim denialWater damagePlumbingFoundation
Information furnishedCompany position upheldContract language / legal issue
May 7, 2026Jun 4, 2026
28 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingClaim denialPost-Claim UnderwritingRoofWindAppraisalFoundation
Contract language / legal issueInformation furnishedCompany position upheld
Apr 27, 2026May 27, 2026
30 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerFoundationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 22, 2026May 12, 2026
20 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageFoundation
Contract language / legal issueCompany position upheldQuestion of fact
Apr 22, 2026May 27, 2026
35 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerPlumbingFoundationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 20, 2026May 5, 2026
15 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingEndorsement / RiderUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Apr 17, 2026May 6, 2026
19 days
American Mercury Lloyd's Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundation
Additional monies receivedInformation furnished
Apr 14, 2026Apr 30, 2026
16 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Apr 14, 2026May 7, 2026
23 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingFoundationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 10, 2026May 13, 2026
33 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Apr 10, 2026May 1, 2026
21 days
Allstate Indemnity CompanyNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerPlumbingFoundationAdjuster's handling
Question of factContract language / legal issue
Apr 9, 2026Jun 22, 2026
74 days
Underwriters at Lloyd's, LondonNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeFoundation
Contract language / legal issueCompany position upheldInformation furnished
Apr 6, 2026Apr 22, 2026
16 days
Safeco Insurance Company of IndianaNot confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWater damageWindDepreciationFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Apr 1, 2026Apr 16, 2026
15 days
Nationwide Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialFoundationAdjuster's handling
Question of factInformation furnishedCompany position upheld
Mar 24, 2026Apr 22, 2026
29 days
USAA General Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Information furnishedClaim settledCorrective action taken
Mar 23, 2026Apr 23, 2026
31 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 23, 2026Apr 21, 2026
29 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleFoundationAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue
Mar 20, 2026Apr 14, 2026
25 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Company position upheldContract language / legal issue
Mar 19, 2026Apr 22, 2026
34 days
United Services Automobile AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldFoundationAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Mar 18, 2026Apr 16, 2026
29 days
USAA General Indemnity CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Company position upheldContract language / legal issue
Mar 13, 2026Apr 13, 2026
31 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim denialWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Mar 13, 2026Apr 15, 2026
33 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Mar 11, 2026Apr 20, 2026
40 days
Foremost County Mutual Insurance CompanyNot confirmed
Premium & ratingFoundation
Contract language / legal issueInformation furnishedQuestion of fact
Mar 10, 2026Mar 13, 2026
3 days
Travelers Personal Insurance CompanyNot confirmed
Claim denialWater damagePlumbingFoundation
Contract language / legal issueQuestion of factCompany position upheld
Mar 9, 2026Apr 17, 2026
39 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Corrective action takenContract language / legal issueQuestion of fact
Mar 9, 2026Apr 13, 2026
35 days
Covington Specialty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingPlumbingFoundation
Question of fact
Feb 27, 2026Apr 3, 2026
35 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Delay — claims handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Feb 25, 2026Mar 20, 2026
23 days
USAA Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Feb 25, 2026Apr 1, 2026
35 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 18, 2026Mar 12, 2026
22 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim denialWater damageFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Feb 2, 2026Feb 26, 2026
24 days
Auto Club Indemnity CompanyNot confirmed
Claim denialWater damagePlumbingFoundation
Contract language / legal issueCompany position upheldInformation furnished
Jan 29, 2026Feb 26, 2026
28 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageFoundationAdjuster's handling
Company position upheldContract language / legal issue
Jan 29, 2026Mar 18, 2026
48 days
Central Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingFoundation
Question of factContract language / legal issueCompany position upheld
Jan 29, 2026Mar 4, 2026
34 days
United Services Automobile AssociationNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Company position upheldContract language / legal issue
Jan 26, 2026Feb 18, 2026
23 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jan 21, 2026Feb 18, 2026
28 days
Nationwide Mutual Insurance CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageFoundation
Contract language / legal issueCompany position upheld
Jan 20, 2026Feb 9, 2026
20 days
Auto Club Indemnity CompanyNot confirmed
Claim denialWater damageFoundation
Company position upheldContract language / legal issue
Jan 7, 2026Mar 12, 2026
64 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialWater damageDamage disputePlumbingFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jan 6, 2026Feb 18, 2026
43 days
Amica Mutual Insurance CompanyNot confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Dec 22, 2025Feb 18, 2026
58 days
United Services Automobile AssociationNot confirmed
Claim service & handlingClaim denialPolicy ExclusionPlumbingFoundation
Company position upheldContract language / legal issueQuestion of fact
Dec 22, 2025Feb 20, 2026
60 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionWater damageWindDamage disputeMoldFoundation
Company position upheldContract language / legal issueInformation furnished
Dec 18, 2025Feb 26, 2026
70 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingClaim denialWater damagePlumbingLoss of useMoldFoundation
Information furnishedCompany position upheldQuestion of fact
Dec 18, 2025Jan 15, 2026
28 days
American Security Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindAppraisalDepreciationMoldFoundationAdjuster's handling
Additional Payment ExpectedAppraisal Process Invoked
Dec 18, 2025Jan 23, 2026
36 days
Hartford Insurance Company of the SoutheastNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeDepreciationFoundationAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Dec 15, 2025Feb 6, 2026
53 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueInformation furnished
Dec 12, 2025Jan 12, 2026
31 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingFoundation
Company position upheldContract language / legal issue
Dec 4, 2025Dec 22, 2025
18 days
Peerless Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Dec 3, 2025Dec 22, 2025
19 days
Germania Farm Mutual Insurance AssociationNot confirmed
Claim denialPlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Dec 2, 2025Feb 18, 2026
78 days
Praetorian Insurance CompanyNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerFoundationAdjuster's handling
Company position upheldContract language / legal issue
Dec 1, 2025Feb 17, 2026
78 days
Elevate Reciprocal ExchangeNot confirmed
Claim service & handlingDelay — claims handlingPlumbingFoundationAdjuster's handling
Question of factContract language / legal issue
Dec 1, 2025Feb 17, 2026
78 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Nov 7, 2025Feb 9, 2026
94 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingClaim denialDeductibleFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 27, 2025Feb 9, 2026
105 days
Trisura Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingFoundation
Corrective action takenAdditional monies receivedInformation furnished
Oct 24, 2025Dec 26, 2025
63 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingClaim denialWater damagePlumbingDeductibleFoundation
Contract language / legal issueCorrective action takenClaim settled
Oct 24, 2025Nov 5, 2025
12 days
New Century Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldFoundation
Referred ToInformation furnished
Oct 22, 2025Feb 5, 2026
106 days
American Strategic Insurance Corp.Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingFoundation
Contract language / legal issueQuestion of factCompany position upheld
Oct 15, 2025Jan 22, 2026
99 days
United Services Automobile AssociationNot confirmed
Claim service & handlingClaim denialFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 13, 2025Jan 29, 2026
108 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldFoundation
Corrective action takenContract language / legal issueAdditional Payment Expected
Oct 10, 2025Jan 14, 2026
96 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Oct 7, 2025Dec 4, 2025
58 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerPlumbingFoundationAdjuster's handling
Contract language / legal issueCorrective action takenClaim settled
Oct 6, 2025Jan 22, 2026
108 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Oct 2, 2025Dec 3, 2025
62 days
American Economy Insurance CompanyNot confirmed
Claim denialFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Sep 26, 2025Jan 16, 2026
112 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Sep 18, 2025Jan 9, 2026
113 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damagePlumbingDeductibleDepreciationFoundationAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Sep 4, 2025Jan 9, 2026
127 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Policyholder servicePremium & ratingRefund of premiumUse Of Clue ReportsWater damageFoundation
Information furnishedCompany position upheldContract language / legal issue
Aug 28, 2025Nov 24, 2025
88 days
Safeco Insurance Company of IndianaNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Aug 22, 2025Dec 29, 2025
129 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationLoss of useFoundation
Company position upheldAdditional monies receivedQuestion of fact
Aug 21, 2025Oct 21, 2025
61 days
Foremost County Mutual Insurance CompanyNot confirmed
Unsatisfactory settlement or offerHailWindFoundationAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Aug 20, 2025Nov 18, 2025
90 days
Praetorian Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindDamage disputeDeductibleFoundationAdjuster's handling
Question of factAdditional Payment ExpectedInformation furnished
Aug 20, 2025Dec 1, 2025
103 days
Allstate Texas Lloyd'sNot confirmed
Claim denialPolicy ExclusionWater damagePlumbingFoundation
Company position upheldInformation furnishedContract language / legal issue
Aug 19, 2025Nov 13, 2025
86 days
American Risk Insurance Company, Inc.Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Aug 15, 2025Nov 18, 2025
95 days
American Economy Insurance CompanyNot confirmed
Delay — claims handlingWater damagePlumbingFoundation
Information furnishedQuestion of fact
Aug 11, 2025Sep 25, 2025
45 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofFoundation
Company position upheldContract language / legal issue
Aug 11, 2025Oct 17, 2025
67 days
Auto Club Indemnity CompanyConfirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingFoundation
Additional monies receivedInformation furnishedContract language / legal issue
Aug 8, 2025Dec 5, 2025
119 days
USAA Casualty Insurance CompanyNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerPlumbingFoundation
Contract language / legal issueCompany position upheld
Aug 4, 2025Oct 1, 2025
58 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingFoundation
Question of factAdditional Payment ExpectedContract language / legal issue
Jul 15, 2025Nov 24, 2025
132 days
Mid-Century Insurance Company of TexasNot confirmed
Unsatisfactory settlement or offerWater damageDamage disputeFoundation
Question of factContract language / legal issueCompany position upheld
Jul 14, 2025Nov 10, 2025
119 days
State Farm LloydsNot confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAppraisalDepreciationFoundation
Company position upheldContract language / legal issueInformation furnished
Jul 14, 2025Sep 23, 2025
71 days
Nationwide Mutual Insurance CompanyNot confirmed
Claim service & handlingClaim denialInsurer FraudUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 14, 2025Oct 6, 2025
84 days
Encompass Independent Insurance CompanyNot confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damageDamage disputePlumbingFoundationAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jul 11, 2025Nov 7, 2025
119 days
Allstate Fire and Casualty Insurance CompanyNot confirmed
Claim denialPolicy ExclusionWater damagePlumbingFoundationAdjuster's handling
Question of factContract language / legal issue
Jul 2, 2025Oct 27, 2025
117 days
Texas Windstorm Insurance AssociationNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeFoundationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 30, 2025Oct 24, 2025
116 days
Economy Preferred Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingFoundationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jun 30, 2025Oct 20, 2025
112 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindLoss of useMoldFoundationAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Jun 23, 2025Oct 27, 2025
126 days
Texas Windstorm Insurance AssociationNot confirmed
Claim service & handlingRoofWindFoundation
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Jun 23, 2025Nov 7, 2025
137 days
United Services Automobile AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalLoss of useFoundation
Question of factAdditional Payment ExpectedContract language / legal issue
Jun 20, 2025Aug 21, 2025
62 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWindFoundationAdjuster's handling
Corrective action takenContract language / legal issueClaim settled
Jun 12, 2025Oct 1, 2025
111 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damageDamage disputePlumbingFoundation
Company position upheldInformation furnishedContract language / legal issue
Jun 9, 2025Aug 18, 2025
70 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialPlumbingFoundation
Company position upheldContract language / legal issue
Jun 5, 2025Oct 14, 2025
131 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 30, 2025Sep 19, 2025
112 days
Liberty Insurance CorporationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisalFoundation
Additional monies receivedContract language / legal issueQuestion of fact
May 30, 2025Jun 24, 2025
25 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueClaim settledCompany position upheld
May 23, 2025Sep 12, 2025
112 days
State Farm LloydsNot confirmed
Claim denialWater damagePlumbingMoldFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 22, 2025Jul 7, 2025
46 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputeMoldFoundationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
May 21, 2025Jun 30, 2025
40 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
May 20, 2025Sep 30, 2025
133 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 13, 2025Aug 4, 2025
83 days
Homesite Insurance CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useFoundationAdjuster's handling
Company position upheldClaim settledContract language / legal issue
May 9, 2025Sep 17, 2025
131 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damagePlumbingFoundation
Information furnishedContract language / legal issueCompany position upheld
May 8, 2025Aug 21, 2025
105 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damageWindDamage disputeFoundation
Company position upheldContract language / legal issueInformation furnished
May 6, 2025Sep 9, 2025
126 days
State Farm LloydsNot confirmed
Claim denialEndorsement / RiderWater damageFoundation
Contract language / legal issueQuestion of factCompany position upheld
Apr 30, 2025Sep 8, 2025
131 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Endorsement / RiderUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Question of factAdditional monies receivedContract language / legal issue
Apr 29, 2025Aug 26, 2025
119 days
Allstate Indemnity CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleFoundationAdjuster's handling
Contract language / legal issueQuestion of factCorrective action taken
Apr 28, 2025Sep 3, 2025
128 days
SureChoice Underwriters Reciprocal ExchangeNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Apr 23, 2025Jul 28, 2025
96 days
Mercury County Mutual Insurance CompanyNot confirmed
Claim service & handlingClaim denialPolicy ExclusionPremium & ratingWater damageFoundationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Apr 21, 2025Jul 14, 2025
84 days
State Farm LloydsNot confirmed
Claim denialPlumbingFoundationAdjuster's handling
Question of factContract language / legal issue
Apr 15, 2025Aug 20, 2025
127 days
American Mercury Lloyd's Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useFoundationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedAdditional monies received
Apr 8, 2025May 30, 2025
52 days
State Farm LloydsNot confirmed
Delay — claims handlingWater damagePlumbingFoundationAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Apr 1, 2025Jun 25, 2025
85 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingClaim denialWater damagePlumbingLoss of useFoundationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Mar 28, 2025Jun 30, 2025
94 days
State Farm LloydsNot confirmed
Claim denialUnsatisfactory settlement or offerWater damageDamage disputePlumbingFoundation
Contract language / legal issueCompany position upheldInformation furnished
Mar 27, 2025Aug 6, 2025
132 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damagePlumbingDeductibleFoundation
Information furnishedCompany position upheldContract language / legal issue
Mar 21, 2025Jul 22, 2025
123 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldFoundationAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Mar 19, 2025Jul 30, 2025
133 days
American Economy Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAppraisalFoundationAdjuster's handling
Question of factContract language / legal issue
Mar 13, 2025Jun 30, 2025
109 days
State Farm LloydsNot confirmed
Claim denialEndorsement / RiderUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue

These are the rows TDI publishes, unedited, for complaints carrying the foundation tag. They are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 379; the counts everywhere else on this page cover all 379.

About this page

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023against organizational respondents, where TDI’s own keyword tagging includes FOUNDATION. Snapshot pulled July 28, 2026.

TDI records issue tags on about 78% of homeowner complaints and a single complaint often carries several, so every count on this page is a floor rather than a total. A confirmed complaint is one TDI reviewed and found had merit; it is not a finding of bad faith, a court judgment, or a sanction. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions.