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Texas Carrier Complaint Index/Nationwide Mutual Insurance Company

Texas Department of Insurance record

Nationwide Mutual Insurance Company

Texans filed 189 homeowner complaints against Nationwide Mutual Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 46 times. Across all 189, 34 ended with the carrier paying the homeowner more money — 18 of them complaints the state had confirmed.

46
complaints confirmed by TDI
24.3%
of complaints confirmed · 2.4 points above the statewide average.
1.53×
complaints per policy vs. average (2025)
34
of all 189 complaints ended with additional money paid

TDI weighs complaints against business written: 66,868 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 189 complaints
Adjuster's handling115 · 37 confirmed
Roof81 · 21 confirmed
Water damage57 · 16 confirmed
Hail56 · 14 confirmed
Damage dispute36 · 9 confirmed
Wind28 · 7 confirmed
Plumbing27 · 8 confirmed
Deductible24 · 5 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 46 confirmed complaints closed
Corrective action taken32 · 70%
Contract language / legal issue21 · 46%
Additional monies received18 · 39%
Information furnished18 · 39%
Claim settled15 · 33%
Question of fact10 · 22%
Additional Payment Expected9 · 20%
Appraisal Process Invoked1 · 2%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202362 filed · 14 confirmed
202472 filed · 18 confirmed
202538 filed · 9 confirmed
202617 filed · 5 confirmed

The records

120 most recent of 189 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
May 18, 2026Jun 11, 2026
24 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of use
Question of factAdditional monies receivedCorrective action taken
May 15, 2026Jun 10, 2026
26 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
May 4, 2026Jun 3, 2026
30 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeAppraisalAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Apr 17, 2026May 20, 2026
33 days		Confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageWindLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional monies receivedCorrective action taken
Apr 14, 2026May 19, 2026
35 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldQuestion of fact
Apr 2, 2026Apr 29, 2026
27 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDepreciationLoss of useAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Apr 1, 2026Apr 16, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialFoundationAdjuster's handling
Question of factInformation furnishedCompany position upheld
Mar 30, 2026Apr 17, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Mar 30, 2026Apr 20, 2026
21 days		Not confirmed
Policyholder serviceDelay — policyholder serviceNon-Renewal
Information furnishedContract language / legal issueCompany position upheld
Mar 24, 2026Apr 17, 2026
24 days		Confirmed
Delay — claims handlingAdjuster's handling
Corrective action takenAdditional monies received
Feb 20, 2026Mar 13, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denial
Question of factCompany position upheldContract language / legal issue
Feb 17, 2026Mar 11, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factContract language / legal issue
Feb 11, 2026Mar 25, 2026
42 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Feb 9, 2026Mar 4, 2026
23 days		Not confirmed
Policyholder serviceUse of Credit Reports
Information furnished
Jan 21, 2026Feb 18, 2026
28 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageFoundation
Contract language / legal issueCompany position upheld
Jan 8, 2026Feb 18, 2026
41 days		Confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCorrective action taken
Jan 7, 2026Mar 3, 2026
55 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Dec 12, 2025Feb 11, 2026
61 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWind
Company position upheldContract language / legal issue
Dec 9, 2025Feb 24, 2026
77 days		Not confirmed
Premium & rating
Information furnishedQuestion of fact
Dec 9, 2025Feb 6, 2026
59 days		Not confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Dec 3, 2025Jan 12, 2026
40 days		Not confirmed
Policyholder service
Company position upheld
Oct 20, 2025Jan 30, 2026
102 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Company position upheldClaim settledContract language / legal issue
Oct 17, 2025Jan 27, 2026
102 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factInformation furnishedClaim settled
Aug 21, 2025Dec 29, 2025
130 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedCorrective action takenQuestion of fact
Aug 7, 2025Dec 31, 2025
146 days		Not confirmed
Unsatisfactory settlement or offerRoofWindDamage disputeDeductible
Question of factAdditional monies receivedAdditional Payment Expected
Aug 7, 2025Dec 1, 2025
116 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionDamage disputeAdjuster's handling
Contract language / legal issueQuestion of fact
Jul 22, 2025Dec 3, 2025
134 days		Not confirmed
Claim service & handlingNon-RenewalPost-Claim UnderwritingPremium & ratingUnsatisfactory settlement or offerRoofHailAppraisal
Appraisal Process InvokedContract language / legal issue
Jul 14, 2025Sep 23, 2025
71 days		Not confirmed
Claim service & handlingClaim denialInsurer FraudUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 9, 2025Nov 6, 2025
120 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAppraisalAdjuster's handling
Question of factAdditional Payment ExpectedCorrective action taken
Jun 30, 2025Oct 31, 2025
123 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Jun 16, 2025Oct 2, 2025
108 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jun 16, 2025Oct 20, 2025
126 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Jun 16, 2025Oct 20, 2025
126 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleAdjuster's handling
Information furnishedAdditional monies received
Jun 13, 2025Oct 20, 2025
129 days		Not confirmed
Claim service & handlingWater damageDamage disputePlumbingAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Jun 10, 2025Oct 14, 2025
126 days		Confirmed
Delay — claims handlingAdjuster's handling
Claim settledCorrective action takenInformation furnished
Jun 3, 2025Jun 26, 2025
23 days		Not confirmed
Unsatisfactory settlement or offerRoofWindAdjuster's handling
Information furnishedContract language / legal issueClaim settled
May 28, 2025Jun 20, 2025
23 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueInformation furnishedClaim settled
May 20, 2025Sep 16, 2025
119 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Corrective action takenClaim settledAppraisal Process Invoked
May 20, 2025Aug 26, 2025
98 days		Not confirmed
Premium & ratingRefund of premium
Information furnishedContract language / legal issue
May 16, 2025Sep 9, 2025
116 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Additional Payment ExpectedClaim settledContract language / legal issue
May 15, 2025Sep 4, 2025
112 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
May 15, 2025Aug 8, 2025
85 days		Not confirmed
Claim denialUnsatisfactory settlement or offerRoofHailWindDeductible
Information furnishedContract language / legal issueCompany position upheld
May 8, 2025Sep 11, 2025
126 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueQuestion of factClaim settled
Apr 30, 2025Aug 13, 2025
105 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHail
Question of factInformation furnishedAdditional monies received
Apr 28, 2025Sep 5, 2025
130 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationAdjuster's handling
Additional monies receivedAdditional Payment ExpectedContract language / legal issue
Apr 28, 2025Aug 15, 2025
109 days		Not confirmed
Claim service & handlingPolicyholder serviceNotice RequirementsPremium & ratingUnsatisfactory settlement or offerHailWindDeductible
Information furnishedQuestion of fact
Apr 10, 2025Jul 28, 2025
109 days		Confirmed
Delay — claims handlingWater damageAdjuster's handling
Information furnishedClaim settledQuestion of fact
Apr 4, 2025May 21, 2025
47 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Claim settledInformation furnishedContract language / legal issue
Mar 31, 2025Jul 23, 2025
114 days		Not confirmed
Non-Renewal
Contract language / legal issueCompany position upheldQuestion of fact
Mar 11, 2025Jun 6, 2025
87 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useFoundationAdjuster's handling
Information furnishedContract language / legal issueAdditional monies received
Mar 11, 2025Mar 31, 2025
20 days		Not confirmed
Unsatisfactory settlement or offerDamage disputeAdjuster's handling
Additional monies receivedQuestion of factInformation furnished
Feb 3, 2025Apr 29, 2025
85 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Claim settledInformation furnishedContract language / legal issue
Jan 27, 2025Aug 22, 2025
207 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeDeductibleAdjuster's handling
Claim settledAdditional monies receivedCorrective action taken
Jan 21, 2025May 30, 2025
129 days		Not confirmed
Premium & ratingRoofWater damageMold
Company position upheldInformation furnishedContract language / legal issue
Jan 8, 2025Apr 25, 2025
107 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleDepreciation
Contract language / legal issueCompany position upheldQuestion of fact
Dec 20, 2024Jan 3, 2025
14 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleAdjuster's handling
Contract language / legal issueCompany position upheld
Dec 18, 2024Jan 7, 2025
20 days		Not confirmed
Policyholder serviceDelay — policyholder service
Contract language / legal issueQuestion of factInformation furnished
Dec 13, 2024Apr 24, 2025
132 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerUse Of Clue ReportsDeductible
Company position upheldContract language / legal issueQuestion of fact
Dec 5, 2024Jun 3, 2025
180 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWater damageDamage disputeAppraisalAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
Dec 5, 2024May 14, 2025
160 days		Not confirmed
Policyholder serviceRefund of premiumRoofWater damage
Question of factInformation furnishedContract language / legal issue
Nov 27, 2024May 28, 2025
182 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAppraisalAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
Nov 4, 2024Feb 11, 2025
99 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Question of factReferred ToContract language / legal issue
Nov 4, 2024Apr 14, 2025
161 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindPlumbingFoundation
Information furnishedCompany position upheldContract language / legal issue
Oct 23, 2024Mar 11, 2025
139 days		Not confirmed
Premium & rating
Information furnished
Oct 22, 2024Apr 10, 2025
170 days		Not confirmed
Claim denialRoofHailWindDamage disputeDepreciationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Oct 18, 2024Mar 26, 2025
159 days		Not confirmed
Claim service & handlingPolicyholder serviceClaim denialWater damageAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 17, 2024Feb 7, 2025
113 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleDepreciation
Company position upheldContract language / legal issueInformation furnished
Oct 14, 2024Mar 31, 2025
168 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Corrective action takenInformation furnished
Oct 8, 2024Oct 23, 2024
15 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingFoundationAdjuster's handling
Information furnishedQuestion of factClaim settled
Sep 20, 2024Feb 18, 2025
151 days		Not confirmed
Premium & ratingUnsatisfactory settlement or offerWater damagePlumbing
Contract language / legal issueCompany position upheldInformation furnished
Sep 12, 2024Feb 13, 2025
154 days		Not confirmed
Endorsement / RiderUnsatisfactory settlement or offerWater damageDamage disputePlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of fact
Aug 30, 2024Dec 6, 2024
98 days		Not confirmed
Premium NoticePremium & ratingUnsatisfactory settlement or offerWindDeductible
Question of factInformation furnishedContract language / legal issue
Aug 30, 2024Feb 5, 2025
159 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Question of factContract language / legal issue
Aug 27, 2024Mar 4, 2025
189 days		Confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Additional monies receivedCorrective action takenAdditional Payment Expected
Aug 26, 2024Oct 28, 2024
63 days		Not confirmed
Premium & ratingRoofHail
Contract language / legal issueCompany position upheldPremium Refunded
Aug 26, 2024Jan 3, 2025
130 days		Not confirmed
Premium & ratingUse Of Clue ReportsRoofHailWind
Company position upheldInformation furnished
Aug 26, 2024Jan 31, 2025
158 days		Not confirmed
Refund of premium
Information furnishedQuestion of fact
Aug 20, 2024Aug 29, 2024
9 days		Not confirmed
Non-Renewal
Company position upheldContract language / legal issue
Aug 19, 2024Dec 9, 2024
112 days		Confirmed
Delay — claims handlingRoofHailWindDeductibleAdjuster's handling
Contract language / legal issueInformation furnishedCorrective action taken
Aug 19, 2024Dec 16, 2024
119 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDamage disputeDeductibleDepreciation
Question of factCompany position upheldContract language / legal issue
Aug 12, 2024Oct 24, 2024
73 days		Not confirmed
Premium & rating
Company position upheldInformation furnishedQuestion of fact
Aug 9, 2024Oct 9, 2024
61 days		Not confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerWater damageWindDamage disputeDeductibleAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Aug 8, 2024Oct 31, 2024
84 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationLoss of useMoldFoundation
Additional Payment ExpectedCompany position upheldContract language / legal issue
Aug 7, 2024Jan 6, 2025
152 days		Not confirmed
Delay — claims handlingWater damage
Information furnishedAdditional Payment Expected
Aug 6, 2024Oct 30, 2024
85 days		Not confirmed
Premium & ratingUnfair Discrimination
Contract language / legal issueInformation furnishedCompany position upheld
Jul 31, 2024Oct 14, 2024
75 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageWindAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Jul 26, 2024Jan 27, 2025
185 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jul 18, 2024Aug 1, 2024
14 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHail
Question of factInformation furnishedCompany position upheld
Jul 18, 2024Jul 24, 2024
6 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offer
Record Only
Jul 10, 2024Oct 14, 2024
96 days		Not confirmed
Claim service & handlingDelay — claims handlingDepreciation
Question of factInformation furnishedClaim settled
Jul 8, 2024Aug 30, 2024
53 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindAdjuster's handling
Corrective action takenClaim settled
Jul 5, 2024Jul 22, 2024
17 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialAdjuster's handling
Question of factContract language / legal issue
Jul 1, 2024Mar 17, 2025
259 days		Not confirmed
Policyholder serviceNon-RenewalPremium & ratingRoofDeductibleDepreciationMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 1, 2024Sep 26, 2024
87 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageAdjuster's handling
Information furnishedQuestion of factAdditional Payment Expected
Jun 26, 2024Aug 26, 2024
61 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Jun 21, 2024Oct 30, 2024
131 days		Not confirmed
Delay — claims handlingWind
Company position upheldInformation furnished
Jun 21, 2024Aug 29, 2024
69 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Additional monies receivedCorrective action taken
Jun 21, 2024Sep 20, 2024
91 days		Not confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Additional monies receivedContract language / legal issueAdditional Payment Expected
Jun 20, 2024Sep 20, 2024
92 days		Not confirmed
Delay — claims handlingClaim denialRoofHailAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jun 18, 2024Aug 6, 2024
49 days		Not confirmed
Non-Renewal
Company position upheldInformation furnished
Jun 10, 2024Aug 30, 2024
81 days		Not confirmed
Claim denialRoofHailDamage dispute
Company position upheldContract language / legal issuePolicy Not In Force
May 23, 2024Aug 15, 2024
84 days		Not confirmed
Premium & ratingUse Of Clue ReportsRoofHailWind
Contract language / legal issueCompany position upheldInformation furnished
May 14, 2024Jun 4, 2024
21 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageMoldAdjuster's handling
Contract language / legal issueCompany position upheld
May 9, 2024Jul 26, 2024
78 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Apr 15, 2024Jul 18, 2024
94 days		Not confirmed
Premium & ratingRefund of premium
Company position upheldInformation furnished
Apr 15, 2024Jul 18, 2024
94 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDamage dispute
Company position upheldInformation furnishedContract language / legal issue
Apr 4, 2024Jun 4, 2024
61 days		Confirmed
Other
Information furnishedCorrective action taken
Apr 3, 2024Jul 3, 2024
91 days		Not confirmed
Delay — claims handlingWater damagePlumbingFoundation
Information furnishedQuestion of factAdditional Payment Expected
Mar 28, 2024Jul 1, 2024
95 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDepreciationAdjuster's handling
Information furnishedCorrective action takenQuestion of fact
Mar 28, 2024Jun 18, 2024
82 days		Confirmed
Claim service & handlingDelay — claims handlingHail
Corrective action takenInformation furnished
Mar 27, 2024May 6, 2024
40 days		Not confirmed
Premium & rating
Question of factInformation furnishedCompany position upheld
Mar 13, 2024May 31, 2024
79 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
Mar 7, 2024Apr 23, 2024
47 days		Not confirmed
Premium & rating
Company position upheldContract language / legal issueQuestion of fact
Feb 27, 2024Mar 18, 2024
20 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenClaim settledInformation furnished
Feb 20, 2024Mar 14, 2024
23 days		Not confirmed
Non-RenewalRoof
Information furnishedQuestion of factCompany position upheld
Feb 16, 2024May 1, 2024
75 days		Not confirmed
Delay — claims handlingRoofWater damage
Contract language / legal issueQuestion of factAdditional monies received
Feb 6, 2024Mar 15, 2024
38 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleMoldAdjuster's handling
Information furnishedAdditional monies receivedCompany position upheld
Feb 2, 2024Mar 28, 2024
55 days		Confirmed
Claim denialRoofHailAdjuster's handling
Question of factContract language / legal issueInformation furnished
Feb 1, 2024Feb 13, 2024
12 days		Confirmed
Premium & rating
Corrective action takenContract language / legal issue
Jan 29, 2024Mar 28, 2024
59 days		Not confirmed
Claim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 189 records; the counts everywhere else on this page cover all 189. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
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75 confirmed of 222
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57 confirmed of 222
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20 confirmed of 199
Homeowners of America Insurance Company
33 confirmed of 186
Germania Farm Mutual Insurance Association
23 confirmed of 176
Meridian Security Insurance Company
20 confirmed of 176

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Nationwide Mutual Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Nationwide Mutual Insurance Company.