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Texas Carrier Complaint Index/American Bankers Insurance Company of Florida

Texas Department of Insurance record

American Bankers Insurance Company of Florida

Texans filed 222 homeowner complaints against American Bankers Insurance Company of Florida between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 75 times. Across all 222, 44 ended with the carrier paying the homeowner more money — 26 of them complaints the state had confirmed.

75
complaints confirmed by TDI
33.8%
of complaints confirmed · 11.8 points above the statewide average.
0.26×
complaints per policy vs. average (2025)
44
of all 222 complaints ended with additional money paid

TDI weighs complaints against business written: 274,098 homeowners policies in force in 2025. This carrier draws fewer complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 222 complaints
Adjuster's handling164 · 59 confirmed
Water damage94 · 31 confirmed
Loss of use42 · 16 confirmed
Plumbing33 · 9 confirmed
Roof29 · 10 confirmed
Mold28 · 6 confirmed
Wind26 · 11 confirmed
Depreciation19 · 9 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 75 confirmed complaints closed
Corrective action taken62 · 83%
Information furnished40 · 53%
Additional monies received26 · 35%
Claim settled25 · 33%
Contract language / legal issue20 · 27%
Additional Payment Expected17 · 23%
Question of fact12 · 16%
Company position upheld3 · 4%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202370 filed · 21 confirmed
202483 filed · 32 confirmed
202541 filed · 11 confirmed
202628 filed · 11 confirmed

The records

120 most recent of 222 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 1, 2026Jul 17, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 22, 2026Jul 13, 2026
21 days		Confirmed
Policyholder serviceDelay — policyholder service
Premium RefundedInformation furnishedCorrective action taken
Jun 17, 2026Jul 15, 2026
28 days		Not confirmed
Claim denialWater damagePlumbingLoss of useMold
Company position upheldContract language / legal issueInformation furnished
Jun 12, 2026Jul 20, 2026
38 days		Not confirmed
Delay — claims handlingAdjuster's handling
Insufficient Information
Jun 11, 2026Jul 9, 2026
28 days		Not confirmed
Claim denialRoofWater damageWind
Company position upheldQuestion of factContract language / legal issue
Jun 10, 2026Jun 30, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Question of factAdditional monies receivedCorrective action taken
Jun 10, 2026Jul 2, 2026
22 days		Not confirmed
Refund of premium
Contract language / legal issue
Jun 5, 2026Jun 30, 2026
25 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Corrective action takenQuestion of factContract language / legal issue
May 29, 2026Jun 29, 2026
31 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
May 18, 2026Jun 12, 2026
25 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issue
May 12, 2026Jun 5, 2026
24 days		Not confirmed
Claim service & handlingDelay — claims handlingMisrepresentationPrompt PayWater damagePlumbing
Company position upheldQuestion of factContract language / legal issue
May 6, 2026May 29, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationMold
Corrective action takenAdditional monies receivedContract language / legal issue
Apr 30, 2026Jun 1, 2026
32 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Claim settledInformation furnishedAdditional monies received
Apr 16, 2026May 18, 2026
32 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageLoss of useAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Apr 10, 2026May 8, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingLoss of use
Corrective action takenInformation furnishedAdditional monies received
Mar 18, 2026Apr 10, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issue
Mar 10, 2026May 1, 2026
52 days		Confirmed
Unsatisfactory settlement or offerDepreciationAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
Mar 2, 2026Mar 25, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldAdditional Payment ExpectedContract language / legal issue
Mar 2, 2026Apr 6, 2026
35 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnished
Feb 23, 2026Mar 25, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleDepreciationLoss of useAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Feb 11, 2026Mar 6, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerHailWater damageWindDamage disputeLoss of useAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Feb 5, 2026Mar 30, 2026
53 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledContract language / legal issue
Feb 2, 2026Mar 23, 2026
49 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Claim settledCorrective action taken
Feb 1, 2026Mar 17, 2026
44 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jan 29, 2026Feb 23, 2026
25 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofWater damageWindAdjuster's handling
Contract language / legal issueQuestion of fact
Jan 12, 2026Mar 9, 2026
56 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Jan 7, 2026Feb 27, 2026
51 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Jan 6, 2026Jan 23, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldAdditional Payment ExpectedContract language / legal issue
Dec 29, 2025Feb 3, 2026
36 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Dec 16, 2025Feb 24, 2026
70 days		Not confirmed
Claim service & handlingClaim denial
Company position upheldContract language / legal issueQuestion of fact
Dec 10, 2025Jan 28, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageLoss of use
Additional Payment ExpectedCompany position upheldContract language / legal issue
Dec 2, 2025Jan 26, 2026
55 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Question of factAdditional monies receivedCorrective action taken
Nov 24, 2025Dec 23, 2025
29 days		Not confirmed
Delay — claims handlingWater damageDeductibleLoss of useAdjuster's handling
Contract language / legal issueInformation furnished
Nov 6, 2025Feb 2, 2026
88 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerAdjuster's handling
Claim settled
Oct 21, 2025Feb 2, 2026
104 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Additional monies receivedContract language / legal issue
Oct 3, 2025Feb 3, 2026
123 days		Not confirmed
Claim denialWater damageAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Sep 22, 2025Jan 29, 2026
129 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedClaim settledCorrective action taken
Sep 11, 2025Jan 21, 2026
132 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Sep 2, 2025Oct 1, 2025
29 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Aug 28, 2025Sep 29, 2025
32 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDeductibleAdjuster's handling
Information furnishedAdditional Payment ExpectedQuestion of fact
Aug 22, 2025Dec 1, 2025
101 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Information furnishedQuestion of fact
Aug 18, 2025Sep 26, 2025
39 days		Not confirmed
Claim denialLoss of use
Company position upheldQuestion of factContract language / legal issue
Aug 11, 2025Dec 15, 2025
126 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Information furnishedQuestion of factClaim settled
Aug 7, 2025Dec 1, 2025
116 days		Not confirmed
Unsatisfactory settlement or offerDepreciationAdjuster's handling
Question of factContract language / legal issue
Aug 7, 2025Dec 16, 2025
131 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueAdditional monies receivedCorrective action taken
Aug 4, 2025Aug 29, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldContract language / legal issue
Jul 24, 2025Dec 9, 2025
138 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Information furnishedCorrective action takenClaim settled
Jul 15, 2025Nov 7, 2025
115 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jul 7, 2025Oct 29, 2025
114 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Additional monies receivedCorrective action taken
Jul 1, 2025Oct 31, 2025
122 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Jun 30, 2025Jul 29, 2025
29 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Additional Payment ExpectedInformation furnishedQuestion of fact
Jun 30, 2025Sep 10, 2025
72 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingLoss of useAdjuster's handling
Corrective action takenPolicy Not In ForceContract language / legal issue
Jun 6, 2025Oct 13, 2025
129 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 29, 2025Aug 11, 2025
74 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Contract language / legal issueInformation furnishedCompany position upheld
May 21, 2025Dec 16, 2025
209 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageWindAppraisal
Corrective action takenQuestion of factInformation furnished
May 7, 2025Aug 27, 2025
112 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Information furnishedContract language / legal issueReferred To
May 6, 2025Sep 15, 2025
132 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedAdditional Payment ExpectedCorrective action taken
May 2, 2025Sep 9, 2025
130 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denial
Question of factContract language / legal issueCompany position upheld
Apr 14, 2025Jun 26, 2025
73 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damage
Contract language / legal issueInformation furnished
Apr 14, 2025Jul 23, 2025
100 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWindDamage disputeDeductible
Contract language / legal issueCompany position upheldQuestion of fact
Mar 5, 2025Jul 15, 2025
132 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling
Additional Payment ExpectedQuestion of factAdditional monies received
Mar 3, 2025Jun 10, 2025
99 days		Not confirmed
Claim service & handlingClaim denial
Contract language / legal issueCompany position upheld
Mar 3, 2025May 7, 2025
65 days		Not confirmed
Claim service & handlingDelay — claims handling
Company position upheldContract language / legal issueInformation furnished
Feb 27, 2025Jun 16, 2025
109 days		Confirmed
Claim service & handlingDelay — claims handling
Contract language / legal issueCorrective action takenInformation furnished
Feb 21, 2025Jun 30, 2025
129 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedAdditional Payment ExpectedCorrective action taken
Feb 18, 2025Jun 4, 2025
106 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageLoss of useMold
Additional Payment ExpectedContract language / legal issue
Jan 27, 2025May 2, 2025
95 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerPlumbingAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Jan 24, 2025May 5, 2025
101 days		Not confirmed
Other
Question of factContract language / legal issue
Jan 6, 2025Jan 29, 2025
23 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedAdditional Payment ExpectedQuestion of fact
Dec 11, 2024Apr 14, 2025
124 days		Not confirmed
Delay — policyholder servicePremium & ratingRefund of premium
Information furnished
Nov 26, 2024May 14, 2025
169 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Nov 22, 2024Apr 9, 2025
138 days		Not confirmed
Claim denialAdjuster's handling
Question of factContract language / legal issue
Nov 14, 2024Dec 6, 2024
22 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Information furnishedClaim settledCorrective action taken
Oct 28, 2024Mar 31, 2025
154 days		Not confirmed
Delay — claims handlingMoldAdjuster's handling
Information furnishedContract language / legal issueClaim settled
Oct 24, 2024Apr 16, 2025
174 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingDeductibleDepreciationMold
Contract language / legal issueAdditional Payment Expected
Oct 16, 2024Jan 29, 2025
105 days		Not confirmed
Claim service & handlingClaim denialPlumbingLoss of useAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Oct 15, 2024Nov 6, 2024
22 days		Not confirmed
Claim service & handlingClaim denialWindAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Oct 14, 2024Nov 6, 2024
23 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Corrective action takenInformation furnished
Oct 10, 2024Mar 3, 2025
144 days		Not confirmed
Delay — claims handlingWater damageMoldAdjuster's handling
Contract language / legal issueQuestion of fact
Oct 3, 2024Mar 28, 2025
176 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleDepreciationAdjuster's handling
Contract language / legal issueClaim settledCorrective action taken
Sep 26, 2024Dec 5, 2024
70 days		Not confirmed
Claim denialRoofHailWater damagePlumbingMold
Information furnishedCompany position upheldContract language / legal issue
Sep 23, 2024Jan 30, 2025
129 days		Not confirmed
Claim service & handlingDelay — claims handlingDepreciationAdjuster's handling
Additional Payment ExpectedInformation furnishedClaim settled
Sep 20, 2024Feb 19, 2025
152 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Sep 17, 2024Mar 13, 2025
177 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleDepreciationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Sep 10, 2024Jan 17, 2025
129 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denial
Company position upheldContract language / legal issueQuestion of fact
Sep 9, 2024Oct 1, 2024
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factInformation furnishedAdditional Payment Expected
Sep 3, 2024Jan 8, 2025
127 days		Not confirmed
Claim denialRoofHailWater damageWindDamage disputeMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Aug 30, 2024Dec 20, 2024
112 days		Not confirmed
Delay — policyholder serviceRoofWater damageWindAdjuster's handling
Premium Refunded
Aug 28, 2024Jan 9, 2025
134 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDepreciationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Aug 23, 2024Oct 28, 2024
66 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindAdjuster's handling
Additional Payment ExpectedInformation furnished
Aug 20, 2024Jan 30, 2025
163 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Aug 16, 2024Oct 11, 2024
56 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageWindDeductibleDepreciationLoss of useMoldAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Aug 14, 2024Dec 31, 2024
139 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindPlumbingDeductibleFoundation
Question of factCompany position upheldContract language / legal issue
Aug 13, 2024Nov 4, 2024
83 days		Not confirmed
Delay — claims handlingDepreciationLoss of useAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Aug 7, 2024Nov 25, 2024
110 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of use
Corrective action takenAdditional Payment ExpectedQuestion of fact
Aug 1, 2024Nov 21, 2024
112 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialWindLoss of use
Company position upheldContract language / legal issueInformation furnished
Jul 25, 2024Oct 31, 2024
98 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Jul 24, 2024Oct 7, 2024
75 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindAdjuster's handling
Additional monies receivedCorrective action takenInformation furnished
Jul 23, 2024Oct 8, 2024
77 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindDeductibleAdjuster's handling
Claim settledCorrective action takenAdditional Payment Expected
Jul 23, 2024Aug 19, 2024
27 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailDepreciationAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Jul 15, 2024Nov 7, 2024
115 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Jul 10, 2024Aug 29, 2024
50 days		Confirmed
Claim service & handlingDelay — claims handlingWindAdjuster's handling
Additional Payment ExpectedClaim settledCorrective action taken
Jul 8, 2024Oct 10, 2024
94 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Jul 8, 2024Oct 11, 2024
95 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageWindLoss of useAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Jul 8, 2024Oct 3, 2024
87 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofDepreciationAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Jul 8, 2024Oct 14, 2024
98 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedClaim settledCorrective action taken
Jul 5, 2024Sep 9, 2024
66 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Additional Payment ExpectedClaim settledCorrective action taken
Jul 1, 2024Jul 22, 2024
21 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageWindPlumbingAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Jun 27, 2024Oct 2, 2024
97 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedInformation furnishedCorrective action taken
Jun 26, 2024Jul 16, 2024
20 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedClaim settledCorrective action taken
Jun 26, 2024Oct 1, 2024
97 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindLoss of use
Information furnishedClaim settled
Jun 25, 2024Sep 18, 2024
85 days		Confirmed
Claim service & handlingDelay — claims handling
Claim settledInformation furnishedCorrective action taken
Jun 21, 2024Oct 17, 2024
118 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageWindLoss of useAdjuster's handling
Question of factCompany position upheldInformation furnished
Jun 11, 2024Jul 3, 2024
22 days		Not confirmed
Claim denialWater damageAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
May 31, 2024Sep 6, 2024
98 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Additional monies receivedCorrective action takenClaim settled
May 31, 2024Aug 9, 2024
70 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenAdditional Payment Expected
May 29, 2024Jul 31, 2024
63 days		Not confirmed
Delay — policyholder service
Information furnished
May 28, 2024Jul 26, 2024
59 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedClaim settled
May 24, 2024Aug 28, 2024
96 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
May 21, 2024Aug 15, 2024
86 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Corrective action takenContract language / legal issueClaim settled

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 222 records; the counts everywhere else on this page cover all 222. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
Mid-Century Insurance Company of Texas
56 confirmed of 241
United Services Automobile Association
61 confirmed of 239
Allstate Texas Lloyd's
42 confirmed of 225
Allstate Indemnity Company
57 confirmed of 222
Texas Windstorm Insurance Association
20 confirmed of 199
Nationwide Mutual Insurance Company
46 confirmed of 189

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where American Bankers Insurance Company of Florida is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about American Bankers Insurance Company of Florida.