Built for the people running the claim.

The insurance companies run claims through industrial-scale software. Policyholders’ advocates run them through seven browser tabs and a spreadsheet. claimOS closes that gap — built by a public adjuster who got tired of fighting uphill.

From the founder

This company started with three burst pipes.

I spent 19 years in enterprise SaaS. Then a run of frozen-pipe claims on my own home showed me exactly how carriers treat the people they insure — and I walked away from a tech sales career to fight insurance companies for a living. I got licensed as a public adjuster, started running claims, and I will always push for more public adjusters and more resources on our side of the battle.

I demoed and trialed all the usual suspects in claims software, plus most of the new ones that pop up every year. Nothing ran a claim the way adjusters actually work one. I ended up spending about $40,000 customizing Salesforce to my business — plus $5,000 a year for a handful of licenses — and still lived out of a pile of disconnected tools.

So I decided to build it. Even with two decades in software, I burned nearly $100,000 on the first prototype of claimOS. It never worked. That was the lesson: AI is a tool, nothing more — and having access to a pencil doesn’t make you a best-selling author.

So we hired developers, built a real team, documented every workflow that wins a claim, and started over from scratch. Now it works beautifully. It’s still missing an infinite number of features — I always want more — but I believe it’s already the best public adjusting software on the market.

Andy Rouhafzai

Founder & CEO · Licensed Texas public adjuster

The actual job

You’re not fixing any one of these in 35 minutes.

Winning a complex insurance claim — and running a healthy firm around it — takes dozens of workflows that all have to hold together. This is the work claimOS carries:

Digital signatures and contract templates

Photo upload, storage, and customizable photo reports

Claim files sorted, centralized, and fed through AI

Calls, emails, and inspections managed on one timeline

Follow-up emails drafted, templated sends handled

Invoices, claim payments, and light accounting

Estimate comparisons that explain every difference

UPP inventories scoped per photo, with input from the insured

Policy details confirmed, with policy-based rebuttals

A triaged claims@ inbox — sorted and tagged to the right file

Revenue by lead source, marketing effectiveness, ROI

Any report you need to actually run the business

And the requirements never stop shifting, while AI evolves month to month. Somebody has to stay on top of both. That’s the job we signed up for.

Why it matters

Think about what the insurance companies are building right now.

They pilot frontier AI models months before the public ever sees them, backed by near-infinite cash, armies of staff, and mountains of claim data. They are not waiting around — and they are certainly not asking every desk adjuster to build their own software.

The collective resources of every public adjuster in the country are an accounting error to a single national carrier.

That asymmetry is why claimOS exists. Everyone having access to AI doesn’t make everyone an expert at building software that scales — some people use tools better than others. Our job is to put the sharpest tools on the policyholder’s side of the table.

The team

People who’ve actually run these claims.

Andy Rouhafzai

Founder & CEO

Licensed Texas public adjuster and three-time claimant turned advocate. 19 years in enterprise SaaS — Cvent, Movable Ink, Splash — before pivoting to fight insurance companies full time. Built a public adjusting firm from zero to a team handling 1,000+ claims across Texas. Bilingual in English and Spanish.

Nick Snider

Engineering

Software engineer building the claimOS platform and its Claim Brain AI. Spent five years at a large commercial software company shipping mission-critical systems for police, fire, and first responders — most recently as a senior staff engineer. Computer science degree from Michigan State University.

Nathan Shagam

Customer Success

Years spent translating complex government requirements into software that ships — including tax systems for state governments — with the analytical rigor of a statistics and mathematics background.

Jonas Ortega

Operations

Deep experience in public adjusting back-office operations: intake, staffing, and the support infrastructure claimOS is built to streamline.

Headquartered in Austin, Texas.

Who we serve

Public adjusters first. Then everyone adjacent to a claim.

We start with public adjusters and insurance appraisers, because that’s where our experience lives. The roadmap widens from there — to restoration and mitigation crews who share documents with adjusters every day, to law firms when claims move to litigation, and eventually to homeowners themselves. The goal stays consistent: help the people running a claim move faster and capture more of what the file is worth.

Bring a claim. We’ll run it through claimOS.

Thirty minutes, a claim you’re actually working, and a straight answer on whether this beats what you’re using today.

Book a demo See the platform