Texas homeowner complaints · Mold

Mold complaints, and what Texas did about them

Texans filed 888 homeowner insurance complaints tagged mold between January 1, 2023 and July 15, 2026. The Texas Department of Insurance confirmed 178 of them — 20.0%, against 21.9% across every homeowner complaint on file. The state sides with the homeowner on these less often than it does on the average complaint.

888
complaints tagged mold
178
confirmed by TDI
20.0%
confirmation rate · 21.9% across all complaints
195
of all 888 ended with the carrier paying more money

Which carriers these land on

Respondents with 20 or more mold complaints

Volume follows market share — the biggest writers top this list because they write the most policies. The last column is the more telling one: it is the share of that carrier’s total complaints carrying this tag, which says what its book is actually generating disputes over.

How these complaints end

Dispositions on the 178 confirmed mold complaints
Corrective action taken119 · 67%
Contract language / legal issue86 · 48%
Additional monies received76 · 43%
Information furnished63 · 35%
Additional Payment Expected56 · 31%
Question of fact45 · 25%
Claim settled39 · 22%
Company position upheld22 · 12%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 74 days, against 71 statewide.

The records

120 most recent of 888 · confirmed rows shaded
ReceivedClosedCarrierTDI verdictWhat the complaint was aboutHow it closed
Jul 10, 2026Jul 24, 2026
14 days
ASI LloydsNot confirmed
Claim denialPolicy ExclusionRoofWindDamage disputeMoldFoundationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 7, 2026Jul 22, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageAppraisalMold
Corrective action takenNon-renewal rescindedInformation furnished
Jul 7, 2026Jul 24, 2026
17 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Jul 2, 2026Jul 20, 2026
18 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 2, 2026Jul 23, 2026
21 days
Safeco Insurance Company of IndianaNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputeLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issue
Jun 29, 2026Jul 17, 2026
18 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingClaim denialHailWater damageWindDeductibleLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenCompany position upheld
Jun 25, 2026Jul 16, 2026
21 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeLoss of useMoldAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jun 24, 2026Jul 16, 2026
22 days
Orion 180 Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueAdditional Payment Expected
Jun 22, 2026Jul 22, 2026
30 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Claim settledQuestion of factInformation furnished
Jun 22, 2026Jul 10, 2026
18 days
Homesite Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDepreciationMold
Corrective action takenContract language / legal issueClaim settled
Jun 22, 2026Jul 13, 2026
21 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingMold
Question of factInformation furnishedCompany position upheld
Jun 18, 2026Jul 22, 2026
34 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 18, 2026Jul 13, 2026
25 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Jun 17, 2026Jul 15, 2026
28 days
American Bankers Insurance Company of FloridaNot confirmed
Claim denialWater damagePlumbingLoss of useMold
Company position upheldContract language / legal issueInformation furnished
Jun 17, 2026Jul 8, 2026
21 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationMold
Contract language / legal issueQuestion of factCompany position upheld
Jun 9, 2026Jun 26, 2026
17 days
Allstate North American Insurance CompanyNot confirmed
Claim denialWater damageDamage disputeLoss of useMold
Company position upheldContract language / legal issueQuestion of fact
Jun 4, 2026Jun 23, 2026
19 days
Kin Interinsurance Nexus ExchangeConfirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenAdditional monies received
Jun 2, 2026Jun 26, 2026
24 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of factAdditional monies received
Jun 1, 2026Jun 24, 2026
23 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingDepreciationLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 1, 2026Jun 18, 2026
17 days
Allstate North American Insurance CompanyNot confirmed
Claim service & handlingClaim denialWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
May 29, 2026Jun 16, 2026
18 days
Stillwater Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factAdditional monies receivedCorrective action taken
May 29, 2026Jun 19, 2026
21 days
Homesite Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMold
Corrective action takenAdditional Payment ExpectedContract language / legal issue
May 28, 2026Jun 15, 2026
18 days
Allstate Fire and Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Company position upheldAdditional monies receivedContract language / legal issue
May 28, 2026Jun 29, 2026
32 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Claim settledContract language / legal issue
May 26, 2026Jun 15, 2026
20 days
ASI LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
May 22, 2026Jun 10, 2026
19 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damagePlumbingMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 22, 2026Jun 2, 2026
11 days
Liberty Mutual Insurance CompanyConfirmed
Claim service & handlingClaim denialWater damageLoss of useMold
Additional monies receivedCorrective action takenInformation furnished
May 21, 2026Jun 11, 2026
21 days
Lemonade Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeLoss of useMoldAdjuster's handling
Company position upheldQuestion of factInformation furnished
May 21, 2026Jul 24, 2026
64 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputeAppraisalLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueAppraisal Process Invoked
May 20, 2026Jun 18, 2026
29 days
Allstate North American Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Contract language / legal issueCorrective action takenAdditional Payment Expected
May 19, 2026Jun 11, 2026
23 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damageLoss of useMold
Additional monies receivedQuestion of factContract language / legal issue
May 19, 2026Jun 16, 2026
28 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDeductibleLoss of useMoldAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
May 18, 2026Jun 12, 2026
25 days
American Bankers Insurance Company of FloridaNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issue
May 15, 2026Jun 16, 2026
32 days
Aegis Security Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeDeductibleMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
May 15, 2026Jun 9, 2026
25 days
Allstate Fire and Casualty Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional monies receivedCorrective action takenContract language / legal issue
May 12, 2026Jun 10, 2026
29 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Delay — claims handlingWater damageMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenContract language / legal issue
May 8, 2026Jun 1, 2026
24 days
United Services Automobile AssociationNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Company position upheldContract language / legal issueQuestion of fact
May 6, 2026May 28, 2026
22 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
May 6, 2026May 29, 2026
23 days
American Bankers Insurance Company of FloridaConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationMold
Corrective action takenAdditional monies receivedContract language / legal issue
May 6, 2026Jun 15, 2026
40 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerPlumbingLoss of useMold
Information furnishedAdditional monies receivedQuestion of fact
May 6, 2026May 22, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
May 5, 2026Jun 4, 2026
30 days
Cypress Property & Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Additional Payment ExpectedInformation furnishedCorrective action taken
May 5, 2026May 19, 2026
14 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerRoofWater damageWindMold
Contract language / legal issueQuestion of factInformation furnished
May 4, 2026May 19, 2026
15 days
Homesite Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenAdditional monies received
May 4, 2026May 28, 2026
24 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageMoldAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
Apr 30, 2026May 21, 2026
21 days
Nuclaim Inc.Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of fact
Apr 30, 2026May 13, 2026
13 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim denialWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Apr 30, 2026May 27, 2026
27 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingClaim denialWater damagePlumbingMold
Contract language / legal issueInformation furnishedQuestion of fact
Apr 30, 2026May 29, 2026
29 days
USAA General Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindPlumbingDepreciationLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueCorrective action taken
Apr 29, 2026May 22, 2026
23 days
Allstate Indemnity CompanyNot confirmed
Claim service & handlingClaim denialWater damageMold
Contract language / legal issueInformation furnishedCompany position upheld
Apr 29, 2026May 29, 2026
30 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Apr 27, 2026May 20, 2026
23 days
State Farm LloydsNot confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 27, 2026May 19, 2026
22 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue
Apr 24, 2026May 20, 2026
26 days
Allstate North American Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMold
Claim settledCompany position upheldInformation furnished
Apr 17, 2026May 8, 2026
21 days
State Farm Fire and Casualty CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 17, 2026May 20, 2026
33 days
Nationwide Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageWindLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional monies receivedCorrective action taken
Apr 17, 2026May 12, 2026
25 days
State Farm LloydsConfirmed
Unsatisfactory settlement or offerWater damageDamage disputePlumbingMold
Contract language / legal issueCorrective action takenAdditional monies received
Apr 17, 2026May 8, 2026
21 days
USAA General Indemnity CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMold
Question of factContract language / legal issueCompany position upheld
Apr 16, 2026May 5, 2026
19 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factInformation furnishedCompany position upheld
Apr 14, 2026May 4, 2026
20 days
Garrison Property and Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useMoldAdjuster's handling
Corrective action takenQuestion of factContract language / legal issue
Apr 14, 2026Apr 30, 2026
16 days
Elevate Reciprocal ExchangeNot confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleMoldAdjuster's handling
Information furnishedQuestion of factClaim settled
Apr 14, 2026May 8, 2026
24 days
Aventus Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingDeductibleMoldAdjuster's handling
Company position upheldContract language / legal issue
Apr 14, 2026May 6, 2026
22 days
Homeowners of America Insurance CompanyNot confirmed
Claim denialMold
Contract language / legal issueInformation furnishedCompany position upheld
Apr 14, 2026Apr 29, 2026
15 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderPolicy ExclusionUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Contract language / legal issueCompany position upheldClaim settled
Apr 13, 2026May 19, 2026
36 days
Mid-Century Insurance Company of TexasNot confirmed
Non-RenewalPremium & ratingWater damageMold
Contract language / legal issueCompany position upheldInformation furnished
Apr 9, 2026May 1, 2026
22 days
Hartford Insurance Company of the SoutheastConfirmed
Claim service & handlingNon-RenewalUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Non-renewal rescindedCorrective action takenInformation furnished
Apr 6, 2026Apr 24, 2026
18 days
Auto Club Indemnity CompanyConfirmed
Delay — claims handlingNon-RenewalRoofHailWater damageMoldAdjuster's handling
Information furnishedCorrective action takenPolicy Issued/Restored
Apr 6, 2026Apr 29, 2026
23 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim denialUnfair Discrim-Clms HandlingUnsatisfactory settlement or offerRoofWater damageWindMoldAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Apr 6, 2026Apr 22, 2026
16 days
Woodlands Insurance Company, TheConfirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Claim settledCorrective action taken
Apr 3, 2026Apr 28, 2026
25 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMold
Corrective action takenClaim settled
Apr 2, 2026Apr 28, 2026
26 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeDepreciationMold
Contract language / legal issueCompany position upheldQuestion of fact
Apr 2, 2026Apr 17, 2026
15 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim denialWater damagePlumbingMold
Additional monies receivedInformation furnishedContract language / legal issue
Apr 1, 2026Apr 21, 2026
20 days
Lemonade Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Mar 31, 2026May 5, 2026
35 days
American Modern Home Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Mar 30, 2026Apr 20, 2026
21 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofHailWater damageDamage disputeMold
Company position upheldContract language / legal issueInformation furnished
Mar 27, 2026Apr 27, 2026
31 days
American Economy Insurance CompanyNot confirmed
Claim denialUnsatisfactory settlement or offerWater damagePlumbingAppraisalMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Mar 26, 2026Apr 10, 2026
15 days
American Modern Home Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useMoldAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Mar 25, 2026Apr 20, 2026
26 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Mar 25, 2026Apr 29, 2026
35 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Contract language / legal issueCorrective action taken
Mar 25, 2026Apr 29, 2026
35 days
Homesite Lloyd's of TexasConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Contract language / legal issueAdditional Payment ExpectedCorrective action taken
Mar 23, 2026Apr 20, 2026
28 days
Garrison Property and Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional Payment ExpectedQuestion of factCorrective action taken
Mar 23, 2026Apr 23, 2026
31 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 23, 2026Apr 13, 2026
21 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of fact
Mar 20, 2026Apr 14, 2026
25 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Company position upheldContract language / legal issue
Mar 20, 2026May 1, 2026
42 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Mar 20, 2026May 1, 2026
42 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialWater damageMoldAdjuster's handling
Contract language / legal issue
Mar 19, 2026Apr 22, 2026
34 days
United Services Automobile AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldFoundationAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Mar 19, 2026Apr 17, 2026
29 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindMoldAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Mar 19, 2026Apr 7, 2026
19 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Information furnishedQuestion of fact
Mar 18, 2026Apr 6, 2026
19 days
State Farm LloydsNot confirmed
Policy ExclusionUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Mar 18, 2026Apr 7, 2026
20 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Mar 18, 2026Apr 10, 2026
23 days
American Bankers Insurance Company of FloridaNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issue
Mar 17, 2026Apr 16, 2026
30 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Mar 16, 2026Apr 8, 2026
23 days
State Farm LloydsConfirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Mar 16, 2026Apr 16, 2026
31 days
Allstate Texas Lloyd'sConfirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Mar 13, 2026Mar 30, 2026
17 days
Safeco Insurance Company of IndianaNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Mar 13, 2026Apr 13, 2026
31 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional Payment ExpectedCompany position upheldQuestion of fact
Mar 12, 2026Apr 15, 2026
34 days
National General Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingRoofWater damageWindMold
Information furnishedQuestion of fact
Mar 11, 2026Apr 6, 2026
26 days
Woodlands Insurance Company, TheNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 9, 2026Mar 27, 2026
18 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMold
Additional monies receivedAdditional Payment ExpectedContract language / legal issue
Mar 5, 2026Apr 15, 2026
41 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 25, 2026Mar 27, 2026
30 days
Brooks Cannon Insurance Group LLCNot confirmed
Policyholder serviceClaim denialMold
Information furnishedCompany position upheldQuestion of fact
Feb 25, 2026Apr 2, 2026
36 days
State Farm LloydsConfirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofWater damageMold
Additional Payment ExpectedAdditional monies receivedCorrective action taken
Feb 24, 2026Mar 30, 2026
34 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMold
Additional Payment ExpectedContract language / legal issueCorrective action taken
Feb 23, 2026Mar 31, 2026
36 days
Chubb Lloyds Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Feb 23, 2026Mar 26, 2026
31 days
Trusted Resource Underwriters ExchangeConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Feb 19, 2026Mar 10, 2026
19 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Feb 18, 2026Mar 27, 2026
37 days
Peerless Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Company position upheldQuestion of factClaim settled
Feb 17, 2026Mar 27, 2026
38 days
Peerless Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 2, 2026Mar 26, 2026
52 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useMold
Question of factInformation furnishedContract language / legal issue
Feb 2, 2026Mar 20, 2026
46 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damageDamage disputeAppraisalMoldAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Jan 29, 2026Feb 20, 2026
22 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jan 27, 2026Mar 17, 2026
49 days
State Farm LloydsNot confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jan 26, 2026Feb 18, 2026
23 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jan 23, 2026Feb 26, 2026
34 days
United Services Automobile AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional Payment ExpectedAdditional monies receivedInformation furnished
Jan 22, 2026Feb 18, 2026
27 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofPlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jan 21, 2026Mar 13, 2026
51 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingDelay — claims handlingWindMold
Contract language / legal issueCompany position upheldInformation furnished
Jan 16, 2026Mar 16, 2026
59 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Claim settledAdditional monies receivedContract language / legal issue
Jan 13, 2026Feb 9, 2026
27 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageWindDamage disputeMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jan 13, 2026Feb 25, 2026
43 days
Foremost County Mutual Insurance CompanyNot confirmed
Claim denialPolicy ExclusionWater damagePlumbingMold
Contract language / legal issueQuestion of factCompany position upheld

These are the rows TDI publishes, unedited, for complaints carrying the mold tag. They are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 888; the counts everywhere else on this page cover all 888.

About this page

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023against organizational respondents, where TDI’s own keyword tagging includes MOLD. Snapshot pulled July 28, 2026.

TDI records issue tags on about 78% of homeowner complaints and a single complaint often carries several, so every count on this page is a floor rather than a total. A confirmed complaint is one TDI reviewed and found had merit; it is not a finding of bad faith, a court judgment, or a sanction. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions.