Texas homeowner complaints · Mold

Mold complaints, and what Texas did about them

Texans filed 895 homeowner insurance complaints tagged mold between January 1, 2023 and July 21, 2026. The Texas Department of Insurance confirmed 180 of them — 20.1%, against 22.0% across every homeowner complaint on file. The state sides with the homeowner on these less often than it does on the average complaint.

895
complaints tagged mold
180
confirmed by TDI
20.1%
confirmation rate · 22.0% across all complaints
197
of all 895 ended with the carrier paying more money

Which carriers these land on

Respondents with 20 or more mold complaints

Volume follows market share — the biggest writers top this list because they write the most policies. The last column is the more telling one: it is the share of that carrier’s total complaints carrying this tag, which says what its book is actually generating disputes over.

How these complaints end

Dispositions on the 180 confirmed mold complaints
Corrective action taken121 · 67%
Contract language / legal issue88 · 49%
Additional monies received76 · 42%
Information furnished63 · 35%
Additional Payment Expected56 · 31%
Question of fact46 · 26%
Claim settled40 · 22%
Company position upheld22 · 12%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 73 days, against 70 statewide.

The records

120 most recent of 895 · confirmed rows shaded
ReceivedClosedCarrierTDI verdictWhat the complaint was aboutHow it closed
Jul 15, 2026Jul 31, 2026
16 days
Spinnaker Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Corrective action takenQuestion of factContract language / legal issue
Jul 15, 2026Jul 31, 2026
16 days
American Risk Insurance Company, Inc.Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factInformation furnished
Jul 13, 2026Jul 27, 2026
14 days
SureChoice Underwriters Reciprocal ExchangeConfirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Corrective action takenClaim settledContract language / legal issue
Jul 10, 2026Jul 24, 2026
14 days
ASI LloydsNot confirmed
Claim denialPolicy ExclusionRoofWindDamage disputeMoldFoundationAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jul 9, 2026Jul 30, 2026
21 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Jul 7, 2026Jul 22, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageAppraisalMold
Non-renewal rescindedInformation furnishedCorrective action taken
Jul 7, 2026Jul 24, 2026
17 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional monies receivedInformation furnishedCorrective action taken
Jul 3, 2026Jul 28, 2026
25 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingPremium & ratingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jul 2, 2026Jul 20, 2026
18 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jul 2, 2026Jul 23, 2026
21 days
Safeco Insurance Company of IndianaNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputeLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issue
Jun 29, 2026Jul 17, 2026
18 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingClaim denialHailWater damageWindDeductibleLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenCompany position upheld
Jun 25, 2026Jul 16, 2026
21 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeLoss of useMoldAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jun 24, 2026Jul 16, 2026
22 days
Orion 180 Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional Payment ExpectedContract language / legal issue
Jun 23, 2026Jul 27, 2026
34 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Question of factAdditional Payment ExpectedAdditional monies received
Jun 22, 2026Jul 22, 2026
30 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Information furnishedClaim settledQuestion of fact
Jun 22, 2026Jul 10, 2026
18 days
Homesite Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDepreciationMold
Contract language / legal issueClaim settledCorrective action taken
Jun 22, 2026Jul 27, 2026
35 days
Kinsale Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisalMold
Company position upheldContract language / legal issueInformation furnished
Jun 22, 2026Jul 13, 2026
21 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingMold
Company position upheldQuestion of factInformation furnished
Jun 18, 2026Jul 22, 2026
34 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 18, 2026Jul 13, 2026
25 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Jun 17, 2026Jul 15, 2026
28 days
American Bankers Insurance Company of FloridaNot confirmed
Claim denialWater damagePlumbingLoss of useMold
Information furnishedCompany position upheldContract language / legal issue
Jun 17, 2026Jul 8, 2026
21 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationMold
Company position upheldQuestion of factContract language / legal issue
Jun 9, 2026Jun 26, 2026
17 days
Allstate North American Insurance CompanyNot confirmed
Claim denialWater damageDamage disputeLoss of useMold
Question of factCompany position upheldContract language / legal issue
Jun 4, 2026Jun 23, 2026
19 days
Kin Interinsurance Nexus ExchangeConfirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenAdditional monies received
Jun 2, 2026Jun 26, 2026
24 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Jun 1, 2026Jun 24, 2026
23 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingDepreciationLoss of useMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 1, 2026Jun 18, 2026
17 days
Allstate North American Insurance CompanyNot confirmed
Claim service & handlingClaim denialWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
May 29, 2026Jun 16, 2026
18 days
Stillwater Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factAdditional monies receivedCorrective action taken
May 29, 2026Jun 19, 2026
21 days
Homesite Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMold
Corrective action takenAdditional Payment ExpectedContract language / legal issue
May 28, 2026Jun 15, 2026
18 days
Allstate Fire and Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Contract language / legal issueCompany position upheldAdditional monies received
May 28, 2026Jun 29, 2026
32 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Contract language / legal issueAdditional monies received
May 26, 2026Jun 15, 2026
20 days
ASI LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
May 22, 2026Jun 10, 2026
19 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damagePlumbingMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 22, 2026Jun 2, 2026
11 days
Liberty Mutual Insurance CompanyConfirmed
Claim service & handlingClaim denialWater damageLoss of useMold
Information furnishedCorrective action takenAdditional monies received
May 21, 2026Jun 11, 2026
21 days
Lemonade Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeLoss of useMoldAdjuster's handling
Question of factCompany position upheldInformation furnished
May 21, 2026Jul 24, 2026
64 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputeAppraisalLoss of useMoldAdjuster's handling
Appraisal Process InvokedCompany position upheldContract language / legal issue
May 20, 2026Jun 18, 2026
29 days
Allstate North American Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
May 19, 2026Jun 11, 2026
23 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerWater damageLoss of useMold
Additional monies receivedContract language / legal issueQuestion of fact
May 19, 2026Jun 16, 2026
28 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDeductibleLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional monies receivedCorrective action taken
May 18, 2026Jun 12, 2026
25 days
American Bankers Insurance Company of FloridaNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueQuestion of fact
May 15, 2026Jun 16, 2026
32 days
Aegis Security Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeDeductibleMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 15, 2026Jun 9, 2026
25 days
Allstate Fire and Casualty Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Corrective action takenContract language / legal issueAdditional monies received
May 12, 2026Jun 10, 2026
29 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Delay — claims handlingWater damageMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenContract language / legal issue
May 8, 2026Jun 1, 2026
24 days
United Services Automobile AssociationNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Company position upheldContract language / legal issueQuestion of fact
May 6, 2026May 28, 2026
22 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
May 6, 2026May 29, 2026
23 days
American Bankers Insurance Company of FloridaConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationMold
Additional monies receivedContract language / legal issueCorrective action taken
May 6, 2026Jun 15, 2026
40 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerPlumbingLoss of useMold
Additional monies receivedInformation furnishedQuestion of fact
May 6, 2026May 22, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
May 5, 2026Jun 4, 2026
30 days
Cypress Property & Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Additional Payment ExpectedInformation furnishedCorrective action taken
May 5, 2026May 19, 2026
14 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerRoofWater damageWindMold
Contract language / legal issueQuestion of factInformation furnished
May 4, 2026May 19, 2026
15 days
Homesite Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingMoldAdjuster's handling
Additional Payment ExpectedAdditional monies receivedCorrective action taken
May 4, 2026May 28, 2026
24 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageMoldAdjuster's handling
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Apr 30, 2026May 21, 2026
21 days
Nuclaim Inc.Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useMoldAdjuster's handling
Question of factContract language / legal issue
Apr 30, 2026May 13, 2026
13 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim denialWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 30, 2026May 27, 2026
27 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingClaim denialWater damagePlumbingMold
Contract language / legal issueInformation furnishedQuestion of fact
Apr 30, 2026May 29, 2026
29 days
USAA General Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindPlumbingDepreciationLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenCompany position upheld
Apr 29, 2026May 22, 2026
23 days
Allstate Indemnity CompanyNot confirmed
Claim service & handlingClaim denialWater damageMold
Contract language / legal issueCompany position upheldInformation furnished
Apr 29, 2026May 29, 2026
30 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Apr 27, 2026May 20, 2026
23 days
State Farm LloydsNot confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 27, 2026May 19, 2026
22 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Apr 24, 2026May 20, 2026
26 days
Allstate North American Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMold
Information furnishedClaim settledCompany position upheld
Apr 17, 2026May 8, 2026
21 days
State Farm Fire and Casualty CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 17, 2026May 20, 2026
33 days
Nationwide Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageWindLoss of useMoldAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
Apr 17, 2026May 12, 2026
25 days
State Farm LloydsConfirmed
Unsatisfactory settlement or offerWater damageDamage disputePlumbingMold
Contract language / legal issueCorrective action takenAdditional monies received
Apr 17, 2026May 8, 2026
21 days
USAA General Indemnity CompanyNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMold
Company position upheldQuestion of factContract language / legal issue
Apr 16, 2026May 5, 2026
19 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingLoss of useMoldAdjuster's handling
Company position upheldQuestion of factInformation furnished
Apr 14, 2026May 4, 2026
20 days
Garrison Property and Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenQuestion of fact
Apr 14, 2026Apr 30, 2026
16 days
Elevate Reciprocal ExchangeNot confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleMoldAdjuster's handling
Question of factClaim settledInformation furnished
Apr 14, 2026May 8, 2026
24 days
Aventus Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingDeductibleMoldAdjuster's handling
Contract language / legal issueCompany position upheld
Apr 14, 2026May 6, 2026
22 days
Homeowners of America Insurance CompanyNot confirmed
Claim denialMold
Information furnishedContract language / legal issueCompany position upheld
Apr 14, 2026Apr 29, 2026
15 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderPolicy ExclusionUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Claim settledCompany position upheldContract language / legal issue
Apr 13, 2026May 19, 2026
36 days
Mid-Century Insurance Company of TexasNot confirmed
Non-RenewalPremium & ratingWater damageMold
Company position upheldInformation furnishedContract language / legal issue
Apr 9, 2026May 1, 2026
22 days
Hartford Insurance Company of the SoutheastConfirmed
Claim service & handlingNon-RenewalUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Non-renewal rescindedCorrective action takenInformation furnished
Apr 6, 2026Apr 24, 2026
18 days
Auto Club Indemnity CompanyConfirmed
Delay — claims handlingNon-RenewalRoofHailWater damageMoldAdjuster's handling
Corrective action takenPolicy Issued/RestoredInformation furnished
Apr 6, 2026Apr 29, 2026
23 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim denialUnfair Discrim-Clms HandlingUnsatisfactory settlement or offerRoofWater damageWindMoldAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Apr 6, 2026Apr 22, 2026
16 days
Woodlands Insurance Company, TheConfirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Claim settledCorrective action taken
Apr 3, 2026Apr 28, 2026
25 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMold
Claim settledCorrective action taken
Apr 2, 2026Apr 28, 2026
26 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeDepreciationMold
Question of factCompany position upheldContract language / legal issue
Apr 2, 2026Apr 17, 2026
15 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim denialWater damagePlumbingMold
Additional monies receivedContract language / legal issueInformation furnished
Apr 1, 2026Apr 21, 2026
20 days
Lemonade Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Mar 31, 2026May 5, 2026
35 days
American Modern Home Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 30, 2026Apr 20, 2026
21 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofHailWater damageDamage disputeMold
Contract language / legal issueCompany position upheldInformation furnished
Mar 27, 2026Apr 27, 2026
31 days
American Economy Insurance CompanyNot confirmed
Claim denialUnsatisfactory settlement or offerWater damagePlumbingAppraisalMoldAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Mar 26, 2026Apr 10, 2026
15 days
American Modern Home Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useMoldAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Mar 25, 2026Apr 20, 2026
26 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 25, 2026Apr 29, 2026
35 days
Ranchers and Farmers Mutual Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Contract language / legal issueCorrective action taken
Mar 25, 2026Apr 29, 2026
35 days
Homesite Lloyd's of TexasConfirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Corrective action takenContract language / legal issueAdditional Payment Expected
Mar 23, 2026Apr 20, 2026
28 days
Garrison Property and Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Question of factAdditional Payment ExpectedCorrective action taken
Mar 23, 2026Apr 23, 2026
31 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useMoldFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Mar 23, 2026Apr 13, 2026
21 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of fact
Mar 20, 2026Apr 14, 2026
25 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Company position upheldContract language / legal issue
Mar 20, 2026May 1, 2026
42 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Mar 20, 2026May 1, 2026
42 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialWater damageMoldAdjuster's handling
Contract language / legal issue
Mar 19, 2026Apr 22, 2026
34 days
United Services Automobile AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Mar 19, 2026Apr 17, 2026
29 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindMoldAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Mar 19, 2026Apr 7, 2026
19 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Information furnishedQuestion of fact
Mar 18, 2026Apr 6, 2026
19 days
State Farm LloydsNot confirmed
Policy ExclusionUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Mar 18, 2026Apr 7, 2026
20 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Mar 18, 2026Apr 10, 2026
23 days
American Bankers Insurance Company of FloridaNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issue
Mar 17, 2026Apr 16, 2026
30 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Mar 16, 2026Apr 8, 2026
23 days
State Farm LloydsConfirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCorrective action taken
Mar 16, 2026Apr 16, 2026
31 days
Allstate Texas Lloyd'sConfirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Corrective action takenInformation furnishedAdditional Payment Expected
Mar 13, 2026Mar 30, 2026
17 days
Safeco Insurance Company of IndianaNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Mar 13, 2026Apr 13, 2026
31 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Additional Payment ExpectedCompany position upheldQuestion of fact
Mar 12, 2026Apr 15, 2026
34 days
National General Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingRoofWater damageWindMold
Information furnishedQuestion of fact
Mar 11, 2026Apr 6, 2026
26 days
Woodlands Insurance Company, TheNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Mar 9, 2026Mar 27, 2026
18 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMold
Additional monies receivedContract language / legal issueAdditional Payment Expected
Mar 5, 2026Apr 15, 2026
41 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Feb 25, 2026Mar 27, 2026
30 days
Brooks Cannon Insurance Group LLCNot confirmed
Policyholder serviceClaim denialMold
Company position upheldQuestion of factInformation furnished
Feb 25, 2026Apr 2, 2026
36 days
State Farm LloydsConfirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofWater damageMold
Additional monies receivedCorrective action takenAdditional Payment Expected
Feb 24, 2026Mar 30, 2026
34 days
USAA Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMold
Contract language / legal issueCorrective action takenAdditional Payment Expected
Feb 23, 2026Mar 31, 2026
36 days
Chubb Lloyds Insurance Company of TexasNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Question of factAdditional monies receivedContract language / legal issue
Feb 23, 2026Mar 26, 2026
31 days
Trusted Resource Underwriters ExchangeConfirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Information furnishedCorrective action takenClaim settled
Feb 19, 2026Mar 10, 2026
19 days
USAA General Indemnity CompanyNot confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Feb 18, 2026Mar 27, 2026
37 days
Peerless Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Question of factCompany position upheldClaim settled
Feb 17, 2026Mar 27, 2026
38 days
Peerless Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Feb 2, 2026Mar 26, 2026
52 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useMold
Question of factInformation furnishedContract language / legal issue
Feb 2, 2026Mar 20, 2026
46 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damageDamage disputeAppraisalMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Jan 29, 2026Feb 20, 2026
22 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jan 27, 2026Mar 17, 2026
49 days
State Farm LloydsNot confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld

These are the rows TDI publishes, unedited, for complaints carrying the mold tag. They are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 895; the counts everywhere else on this page cover all 895.

About this page

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023against organizational respondents, where TDI’s own keyword tagging includes MOLD. Snapshot pulled August 3, 2026.

TDI records issue tags on about 78% of homeowner complaints and a single complaint often carries several, so every count on this page is a floor rather than a total. A confirmed complaint is one TDI reviewed and found had merit; it is not a finding of bad faith, a court judgment, or a sanction. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions.