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Texas Carrier Complaint Index/State Farm Lloyds

Texas Department of Insurance record

State Farm Lloyds

Texans filed 2,343 homeowner complaints against State Farm Lloyds between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 566 times. Across all 2,343, 373 ended with the carrier paying the homeowner more money — 167 of them complaints the state had confirmed.

566
complaints confirmed by TDI
24.2%
of complaints confirmed · 2.2 points above the statewide average.
1.34×
complaints per policy vs. average (2025)
373
of all 2,343 complaints ended with additional money paid

TDI weighs complaints against business written: 1,468,920 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 2,343 complaints
Adjuster's handling1,462 · 396 confirmed
Roof1,237 · 295 confirmed
Hail945 · 209 confirmed
Water damage724 · 189 confirmed
Damage dispute475 · 107 confirmed
Wind460 · 134 confirmed
Deductible360 · 91 confirmed
Appraisal305 · 101 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 566 confirmed complaints closed
Corrective action taken400 · 71%
Information furnished252 · 45%
Contract language / legal issue244 · 43%
Claim settled168 · 30%
Additional monies received167 · 30%
Additional Payment Expected138 · 24%
Question of fact123 · 22%
Company position upheld45 · 8%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 71 days, against 71 statewide.

By year

Complaints received · 2026 is partial
2023532 filed · 81 confirmed
2024785 filed · 185 confirmed
2025732 filed · 213 confirmed
2026294 filed · 87 confirmed

The records

120 most recent of 2,343 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 9, 2026Jul 24, 2026
15 days		Confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofAppraisalLoss of useAdjuster's handling
Contract language / legal issueNon-renewal rescindedInformation furnished
Jul 7, 2026Jul 22, 2026
15 days		Confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageAppraisalMold
Corrective action takenNon-renewal rescindedInformation furnished
Jul 6, 2026Jul 24, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issue
Jul 6, 2026Jul 22, 2026
16 days		Not confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedContract language / legal issue
Jul 6, 2026Jul 22, 2026
16 days		Not confirmed
Policy ExclusionUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 6, 2026Jul 22, 2026
16 days		Not confirmed
Delay — policyholder serviceUnsatisfactory settlement or offerRoofDeductibleAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 6, 2026Jul 24, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCompany position upheld
Jul 6, 2026Jul 22, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofAppraisalAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 2, 2026Jul 22, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Claim settledCorrective action taken
Jul 1, 2026Jul 21, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalLoss of useAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Jul 1, 2026Jul 17, 2026
16 days		Not confirmed
Delay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWindAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 30, 2026Jul 16, 2026
16 days		Not confirmed
Claim service & handlingClaim denialRoofHailDamage disputeDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 30, 2026Jul 17, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling
Company position upheldInformation furnishedQuestion of fact
Jun 30, 2026Jul 17, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Question of factInformation furnished
Jun 29, 2026Jul 17, 2026
18 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialHailWater damageWindDeductibleLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenCompany position upheld
Jun 29, 2026Jul 15, 2026
16 days		Confirmed
Claim denialHailWind
Information furnishedCorrective action taken
Jun 29, 2026Jul 17, 2026
18 days		Confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Jun 29, 2026Jul 21, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 29, 2026Jul 22, 2026
23 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offer
Corrective action takenClaim settledInformation furnished
Jun 26, 2026Jul 14, 2026
18 days		Not confirmed
Delays (Underwriting)Premium & ratingRefund of premium
Company position upheldContract language / legal issueInformation furnished
Jun 25, 2026Jul 17, 2026
22 days		Not confirmed
Claim service & handlingClaim denialRoofHail
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Jun 25, 2026Jul 10, 2026
15 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Corrective action takenAdditional monies received
Jun 25, 2026Jul 21, 2026
26 days		Not confirmed
CancellationPolicyholder serviceDelays (Underwriting)RoofAdjuster's handling
Policy Issued/Restored
Jun 24, 2026Jul 24, 2026
30 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional Payment ExpectedCorrective action takenInformation furnished
Jun 24, 2026Jul 22, 2026
28 days		Not confirmed
Policyholder serviceRefund of premium
Company position upheld
Jun 22, 2026Jul 17, 2026
25 days		Not confirmed
Delay — policyholder serviceRefund of premium
Information furnishedPremium Refunded
Jun 22, 2026Jul 14, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailDeductible
Contract language / legal issueCompany position upheldQuestion of fact
Jun 22, 2026Jul 17, 2026
25 days		Not confirmed
Delay — policyholder service
Contract language / legal issueCompany position upheldInformation furnished
Jun 19, 2026Jul 22, 2026
33 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
Jun 19, 2026Jul 16, 2026
27 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue
Jun 18, 2026Jul 20, 2026
32 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 18, 2026Jul 20, 2026
32 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWind
Contract language / legal issueCompany position upheldAdditional Payment Expected
Jun 17, 2026Jul 7, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Additional Payment ExpectedCorrective action takenAdditional monies received
Jun 17, 2026Jul 20, 2026
33 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciation
Information furnishedContract language / legal issueCompany position upheld
Jun 17, 2026Jul 2, 2026
15 days		Not confirmed
Claim service & handlingWater damageLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Jun 17, 2026Jul 15, 2026
28 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDamage dispute
Company position upheldContract language / legal issue
Jun 16, 2026Jul 7, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAdjuster's handling
Question of fact
Jun 16, 2026Jul 2, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedClaim settled
Jun 16, 2026Jul 17, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Contract language / legal issueInformation furnishedAdditional Payment Expected
Jun 15, 2026Jul 21, 2026
36 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDamage dispute
Question of factInformation furnished
Jun 15, 2026Jul 8, 2026
23 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jun 15, 2026Jul 17, 2026
32 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Jun 15, 2026Jun 30, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage dispute
Claim settledAdditional monies receivedQuestion of fact
Jun 15, 2026Jul 6, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of fact
Jun 15, 2026Jul 9, 2026
24 days		Confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Appraisal Process InvokedAdditional Payment ExpectedCorrective action taken
Jun 15, 2026Jul 21, 2026
36 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisal
Company position upheldInformation furnishedContract language / legal issue
Jun 12, 2026Jul 8, 2026
26 days		Confirmed
Unsatisfactory settlement or offerHailWind
Corrective action takenAdditional monies receivedContract language / legal issue
Jun 12, 2026Jul 1, 2026
19 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindDeductibleAppraisalAdjuster's handling
Additional Payment ExpectedContract language / legal issueInformation furnished
Jun 12, 2026Jul 8, 2026
26 days		Confirmed
Delay — claims handlingClaim denialWater damageLoss of use
Contract language / legal issueCorrective action takenAdditional monies received
Jun 12, 2026Jul 2, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindAppraisalAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 10, 2026Jun 26, 2026
16 days		Not confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 9, 2026Jun 24, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionRoofHailWindDamage disputeFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 8, 2026Jun 26, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of fact
Jun 8, 2026Jun 24, 2026
16 days		Not confirmed
Policyholder serviceRefund of premium
Information furnishedPremium RefundedContract language / legal issue
Jun 8, 2026Jun 25, 2026
17 days		Not confirmed
Policyholder serviceMisleading Advertising
Company position upheldInformation furnishedQuestion of fact
Jun 8, 2026Jun 30, 2026
22 days		Not confirmed
Claim service & handlingClaim denialRoofHailDeductible
Question of factContract language / legal issueCompany position upheld
Jun 4, 2026Jul 6, 2026
32 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageWindDeductible
Contract language / legal issueCompany position upheld
Jun 4, 2026Jun 23, 2026
19 days		Confirmed
Unsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCompany position upheldCorrective action taken
Jun 4, 2026Jun 23, 2026
19 days		Not confirmed
Claim service & handlingClaim denialRoofDeductible
Contract language / legal issueInformation furnishedCompany position upheld
Jun 4, 2026Jun 22, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 3, 2026Jun 18, 2026
15 days		Not confirmed
Claim service & handlingPremium & ratingRoof
Question of factContract language / legal issueInformation furnished
Jun 3, 2026Jun 24, 2026
21 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueQuestion of fact
Jun 3, 2026Jun 26, 2026
23 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 3, 2026Jun 26, 2026
23 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueQuestion of fact
Jun 2, 2026Jun 24, 2026
22 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDepreciation
Corrective action takenClaim settledAdditional monies received
Jun 2, 2026Jun 23, 2026
21 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisal
Question of factInformation furnished
Jun 1, 2026Jun 24, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingDepreciationLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 1, 2026Jun 24, 2026
23 days		Not confirmed
Claim denialRoofHailAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 1, 2026Jul 1, 2026
30 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAppraisalDepreciation
Company position upheldContract language / legal issue
Jun 1, 2026Jun 22, 2026
21 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerHailWater damageWindDeductibleAdjuster's handling
Corrective action takenContract language / legal issueAdditional monies received
Jun 1, 2026Jun 22, 2026
21 days		Not confirmed
Claim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 1, 2026Jul 9, 2026
38 days		Not confirmed
Claim service & handlingClaim denial
Question of factCompany position upheld
May 27, 2026Jun 15, 2026
19 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
May 27, 2026Jun 16, 2026
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedContract language / legal issue
May 27, 2026Jun 24, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageWindDamage disputeAdjuster's handling
Corrective action takenContract language / legal issueClaim settled
May 26, 2026Jun 12, 2026
17 days		Not confirmed
CancellationPolicyholder service
Contract language / legal issueCompany position upheldInformation furnished
May 26, 2026Jun 15, 2026
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Question of fact
May 26, 2026Jun 19, 2026
24 days		Confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHailAdjuster's handling
Corrective action takenContract language / legal issueInformation furnished
May 22, 2026Jul 1, 2026
40 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDepreciation
Corrective action takenClaim settled
May 22, 2026Jun 9, 2026
18 days		Not confirmed
Claim service & handlingPolicyholder serviceRefund of premiumUnsatisfactory settlement or offerRoofDeductibleAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
May 22, 2026Jun 18, 2026
27 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWindLoss of useAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
May 22, 2026Jun 18, 2026
27 days		Not confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHailWater damageDamage disputeDeductibleAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
May 22, 2026Jun 10, 2026
19 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
May 20, 2026Jun 9, 2026
20 days		Confirmed
Unsatisfactory settlement or offerRoof
Information furnishedAdditional Payment ExpectedCorrective action taken
May 20, 2026Jun 8, 2026
19 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factContract language / legal issueClaim settled
May 20, 2026Jun 17, 2026
28 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductible
Contract language / legal issueCompany position upheldInformation furnished
May 19, 2026Jun 17, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Question of factInformation furnishedAdditional Payment Expected
May 19, 2026Jun 5, 2026
17 days		Confirmed
CancellationPolicy ExclusionUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Premium RefundedContract language / legal issueCompany position upheld
May 19, 2026Jun 16, 2026
28 days		Not confirmed
Claim denialAdjuster's handling
Additional Payment ExpectedCompany position upheldQuestion of fact
May 19, 2026Jun 16, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDeductibleLoss of useMoldAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
May 18, 2026Jun 11, 2026
24 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
May 18, 2026Jul 8, 2026
51 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedContract language / legal issue
May 15, 2026Jun 1, 2026
17 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 15, 2026Jun 8, 2026
24 days		Not confirmed
Claim denialRoofHailWater damageWindDamage disputeDeductibleAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 15, 2026Jun 24, 2026
40 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDeductible
Contract language / legal issueInformation furnished
May 15, 2026Jun 1, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerHailWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 14, 2026Jun 4, 2026
21 days		Confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingPremium & ratingRefund of premiumRoof
Corrective action takenContract language / legal issueInformation furnished
May 14, 2026May 29, 2026
15 days		Not confirmed
Claim service & handlingClaim denialWater damageLoss of useAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 14, 2026Jun 24, 2026
41 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDepreciation
Additional monies receivedCorrective action taken
May 13, 2026Jun 15, 2026
33 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Corrective action takenContract language / legal issueAdditional monies received
May 12, 2026Jun 12, 2026
31 days		Not confirmed
CancellationPolicyholder serviceRefund of premium
Information furnishedQuestion of factCompany position upheld
May 12, 2026Jun 4, 2026
23 days		Not confirmed
Claim service & handlingClaim denialRoofHailWater damageWindDamage dispute
Contract language / legal issueQuestion of factCompany position upheld
May 12, 2026Jun 9, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageDamage disputeDepreciationAdjuster's handling
Corrective action takenContract language / legal issueCompany position upheld
May 11, 2026Jun 4, 2026
24 days		Confirmed
Policyholder service
Corrective action taken
May 7, 2026Jun 2, 2026
26 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofWater damageWindDamage disputeAppraisalAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
May 6, 2026May 27, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage dispute
Company position upheldInformation furnishedQuestion of fact
May 6, 2026Jun 10, 2026
35 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWind
Company position upheldContract language / legal issue
May 6, 2026Jun 15, 2026
40 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerPlumbingLoss of useMold
Information furnishedAdditional monies receivedQuestion of fact
May 6, 2026May 22, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
May 5, 2026Jun 2, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Corrective action takenClaim settledQuestion of fact
May 1, 2026May 19, 2026
18 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damageDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
May 1, 2026May 20, 2026
19 days		Not confirmed
CancellationPolicyholder servicePremium NoticeRefund of premium
Question of factContract language / legal issueCompany position upheld
May 1, 2026Jun 11, 2026
41 days		Not confirmed
Claim service & handlingPolicyholder serviceUse Of Clue Reports
Contract language / legal issueQuestion of factCompany position upheld
May 1, 2026May 27, 2026
26 days		Not confirmed
Claim service & handlingClaim denialRoofHailDamage disputeDepreciationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 30, 2026May 26, 2026
26 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Apr 29, 2026Jun 29, 2026
61 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCorrective action takenReferred for Disciplinary Actn
Apr 28, 2026May 19, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Apr 28, 2026May 22, 2026
24 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Apr 27, 2026May 20, 2026
23 days		Not confirmed
Claim denialWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 27, 2026May 19, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 2,343 records; the counts everywhere else on this page cover all 2,343. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
Allstate Vehicle and Property Insurance Company
451 confirmed of 2,148
American Risk Insurance Company, Inc.
172 confirmed of 599
Travelers Personal Insurance Company
93 confirmed of 538
Homesite Insurance Company
148 confirmed of 495

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where State Farm Lloyds is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about State Farm Lloyds.