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Texas Carrier Complaint Index/Travelers Personal Insurance Company

Texas Department of Insurance record

Travelers Personal Insurance Company

Texans filed 538 homeowner complaints against Travelers Personal Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 93 times. Across all 538, 90 ended with the carrier paying the homeowner more money — 32 of them complaints the state had confirmed.

93
complaints confirmed by TDI
17.3%
of complaints confirmed · 4.6 points below the statewide average.
1.06×
complaints per policy vs. average (2025)
90
of all 538 complaints ended with additional money paid

TDI weighs complaints against business written: 273,512 homeowners policies in force in 2025. Complaint volume is about what its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 538 complaints
Adjuster's handling317 · 67 confirmed
Water damage198 · 35 confirmed
Roof172 · 33 confirmed
Hail130 · 28 confirmed
Plumbing95 · 12 confirmed
Damage dispute71 · 20 confirmed
Depreciation55 · 16 confirmed
Loss of use52 · 13 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 93 confirmed complaints closed
Corrective action taken62 · 67%
Information furnished37 · 40%
Additional monies received32 · 34%
Contract language / legal issue30 · 32%
Claim settled27 · 29%
Question of fact24 · 26%
Additional Payment Expected19 · 20%
Company position upheld9 · 10%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 69 days, against 71 statewide.

By year

Complaints received · 2026 is partial
2023145 filed · 11 confirmed
2024171 filed · 29 confirmed
2025140 filed · 30 confirmed
202682 filed · 23 confirmed

The records

120 most recent of 538 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 7, 2026Jul 22, 2026
15 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenAdditional monies receivedQuestion of fact
Jun 25, 2026Jul 16, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeLoss of useMoldAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jun 25, 2026Jul 9, 2026
14 days		Not confirmed
Policyholder serviceClaim denialPolicy ExclusionWater damagePlumbingLoss of use
Contract language / legal issueCompany position upheld
Jun 23, 2026Jul 14, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Jun 19, 2026Jul 20, 2026
31 days		Confirmed
Claim service & handlingClaim denialWater damageAdjuster's handling
Corrective action takenClaim settledInformation furnished
Jun 18, 2026Jul 6, 2026
18 days		Not confirmed
Claim denialWater damage
Information furnishedCompany position upheldContract language / legal issue
Jun 17, 2026Jun 26, 2026
9 days		Not confirmed
Claim denialRoofWindDamage disputeDeductibleDepreciationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 10, 2026Jun 19, 2026
9 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDeductibleAdjuster's handling
Information furnishedClaim settledQuestion of fact
Jun 9, 2026Jul 1, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 8, 2026Jul 8, 2026
30 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldInformation furnishedQuestion of fact
Jun 2, 2026Jun 16, 2026
14 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHail
Question of factCompany position upheldInformation furnished
Jun 1, 2026Jun 17, 2026
16 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDepreciationLoss of useAdjuster's handling
Additional Payment ExpectedCorrective action takenAdditional monies received
Jun 1, 2026Jun 24, 2026
23 days		Not confirmed
Unsatisfactory settlement or offerRoof
Company position upheldContract language / legal issueQuestion of fact
Jun 1, 2026Jun 22, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDepreciationAdjuster's handling
Contract language / legal issue
May 28, 2026Jun 15, 2026
18 days		Not confirmed
Claim service & handlingHailWindAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
May 27, 2026Jul 13, 2026
47 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
May 27, 2026Jun 10, 2026
14 days		Not confirmed
Delay — claims handlingRoof
Information furnishedContract language / legal issueAdditional monies received
May 26, 2026Jun 9, 2026
14 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAppraisal
Question of factClaim settled
May 22, 2026Jun 15, 2026
24 days		Confirmed
Claim service & handlingDelay — claims handlingPremium & ratingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factInformation furnishedContract language / legal issue
May 22, 2026Jun 3, 2026
12 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Information furnishedQuestion of factCompany position upheld
May 21, 2026Jun 9, 2026
19 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWind
Question of factCompany position upheldPolicy Not In Force
May 20, 2026Jun 9, 2026
20 days		Not confirmed
Unsatisfactory settlement or offerRoofHail
Company position upheldContract language / legal issueInformation furnished
May 19, 2026Jun 17, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueCompany position upheld
May 14, 2026Jun 3, 2026
20 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
May 14, 2026Jun 4, 2026
21 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Additional monies receivedContract language / legal issue
May 13, 2026Jun 4, 2026
22 days		Not confirmed
Claim service & handlingRoofHailAdjuster's handling
Additional monies receivedContract language / legal issueInformation furnished
May 11, 2026Jun 1, 2026
21 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
May 11, 2026May 29, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Question of factContract language / legal issueCompany position upheld
May 8, 2026May 27, 2026
19 days		Confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factContract language / legal issue
May 8, 2026Jun 4, 2026
27 days		Not confirmed
Claim service & handlingRoofHail
Company position upheldAdditional monies receivedContract language / legal issue
May 5, 2026Jun 24, 2026
50 days		Not confirmed
Claim denialHailWindAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 29, 2026May 29, 2026
30 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Additional monies receivedContract language / legal issueInformation furnished
Apr 29, 2026Jun 1, 2026
33 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDepreciation
Contract language / legal issueInformation furnishedCompany position upheld
Apr 29, 2026May 13, 2026
14 days		Not confirmed
Claim service & handling
Company position upheldContract language / legal issueQuestion of fact
Apr 29, 2026Jun 5, 2026
37 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDeductible
Company position upheldContract language / legal issue
Apr 21, 2026May 27, 2026
36 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindDeductibleAppraisal
Contract language / legal issueCompany position upheld
Apr 20, 2026May 11, 2026
21 days		Confirmed
Delay — claims handlingAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Apr 20, 2026May 8, 2026
18 days		Not confirmed
Claim service & handlingRoofHailWater damageWindAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 17, 2026May 26, 2026
39 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingAdjuster's handling
Claim settledCorrective action taken
Apr 9, 2026May 1, 2026
22 days		Not confirmed
Cancellation
Contract language / legal issue
Apr 9, 2026May 19, 2026
40 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Apr 9, 2026May 5, 2026
26 days		Confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Question of factAdditional monies receivedCorrective action taken
Apr 7, 2026Apr 27, 2026
20 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Apr 6, 2026May 19, 2026
43 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeDepreciationAdjuster's handling
Additional Payment ExpectedAdditional monies receivedInformation furnished
Apr 6, 2026Apr 20, 2026
14 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 6, 2026Apr 27, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Information furnishedQuestion of factCorrective action taken
Apr 3, 2026Apr 27, 2026
24 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeDepreciation
Company position upheldQuestion of factAdditional monies received
Apr 2, 2026Apr 17, 2026
15 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Company position upheldQuestion of fact
Apr 2, 2026Apr 8, 2026
6 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueInformation furnished
Apr 1, 2026Apr 21, 2026
20 days		Not confirmed
Policyholder servicePremium & rating
Information furnishedContract language / legal issue
Mar 30, 2026Apr 30, 2026
31 days		Confirmed
CancellationDelay — policyholder serviceDelays (Underwriting)Refund of premium
Corrective action takenContract language / legal issuePremium Refunded
Mar 26, 2026Apr 14, 2026
19 days		Not confirmed
Premium & rating
Question of factContract language / legal issueCompany position upheld
Mar 26, 2026Apr 14, 2026
19 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
Mar 25, 2026Apr 23, 2026
29 days		Not confirmed
Other
Company position upheldContract language / legal issue
Mar 13, 2026Apr 15, 2026
33 days		Confirmed
Unsatisfactory settlement or offer
Corrective action takenClaim settled
Mar 10, 2026Mar 13, 2026
3 days		Not confirmed
Claim denialWater damagePlumbingFoundation
Contract language / legal issueQuestion of factCompany position upheld
Mar 10, 2026Apr 13, 2026
34 days		Not confirmed
CancellationWater damagePlumbing
Question of factCompany position upheld
Mar 9, 2026Mar 31, 2026
22 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Corrective action takenAdditional monies received
Mar 6, 2026Apr 2, 2026
27 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAppraisalAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Mar 5, 2026Apr 15, 2026
41 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Mar 5, 2026Mar 31, 2026
26 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Mar 2, 2026Mar 24, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHail
Question of factAdditional monies received
Mar 2, 2026Mar 20, 2026
18 days		Not confirmed
Policyholder serviceDelay — policyholder service
Additional Payment ExpectedInformation furnished
Feb 24, 2026Mar 31, 2026
35 days		Not confirmed
Claim service & handlingClaim denialAdjuster's handling
Information furnished
Feb 20, 2026Mar 25, 2026
33 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Additional monies receivedCompany position upheldContract language / legal issue
Feb 4, 2026Feb 26, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Company position upheldContract language / legal issue
Feb 3, 2026Feb 24, 2026
21 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Additional monies receivedCorrective action taken
Feb 3, 2026Mar 16, 2026
41 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbing
Question of factCorrective action takenContract language / legal issue
Jan 26, 2026Feb 17, 2026
22 days		Not confirmed
Refund of premium
Premium RefundedContract language / legal issue
Jan 23, 2026Feb 26, 2026
34 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jan 23, 2026Mar 11, 2026
47 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHail
Information furnishedClaim settled
Jan 21, 2026Mar 16, 2026
54 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jan 21, 2026Mar 18, 2026
56 days		Not confirmed
Refund of premium
Company position upheldInformation furnished
Jan 16, 2026Mar 16, 2026
59 days		Not confirmed
Premium & rating
Contract language / legal issueInformation furnishedCompany position upheld
Jan 15, 2026Feb 20, 2026
36 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jan 9, 2026Feb 6, 2026
28 days		Confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Corrective action takenAdditional Payment Expected
Jan 7, 2026Feb 26, 2026
50 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindAppraisalAdjuster's handling
Question of fact
Jan 6, 2026Feb 3, 2026
28 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damage
Claim settledContract language / legal issueCorrective action taken
Jan 6, 2026Mar 4, 2026
57 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerHailDeductibleDepreciation
Corrective action takenClaim settled
Jan 6, 2026Jan 29, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageDepreciationLoss of useAdjuster's handling
Question of factClaim settled
Jan 6, 2026Jan 29, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationMoldAdjuster's handling
Claim settledCorrective action taken
Jan 5, 2026Feb 11, 2026
37 days		Confirmed
CancellationPolicyholder serviceDelay — policyholder service
Corrective action takenContract language / legal issueAdditional Payment Expected
Dec 31, 2025Feb 17, 2026
48 days		Not confirmed
Policyholder serviceDelay — policyholder serviceNon-RenewalRefund of premium
Contract language / legal issueQuestion of factCompany position upheld
Dec 30, 2025Feb 17, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage dispute
Additional Payment ExpectedAppraisal Process Invoked
Dec 29, 2025Feb 24, 2026
57 days		Not confirmed
Refund of premium
Question of factContract language / legal issue
Dec 18, 2025Jan 7, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Claim settledContract language / legal issueQuestion of fact
Dec 18, 2025Feb 24, 2026
68 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageWindAppraisal
Contract language / legal issueCompany position upheldQuestion of fact
Dec 17, 2025Feb 11, 2026
56 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageLoss of useMoldAdjuster's handling
Corrective action takenCompany position upheldContract language / legal issue
Dec 11, 2025Dec 15, 2025
4 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling
Company position upheldClaim settledContract language / legal issue
Dec 10, 2025Feb 13, 2026
65 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueQuestion of factCompany position upheld
Dec 8, 2025Jan 21, 2026
44 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDamage dispute
Corrective action takenClaim settled
Dec 5, 2025Jan 8, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Dec 4, 2025Feb 18, 2026
76 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Dec 1, 2025Feb 17, 2026
78 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Nov 24, 2025Feb 12, 2026
80 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Claim settledCorrective action taken
Nov 24, 2025Feb 12, 2026
80 days		Not confirmed
Claim service & handlingClaim denialRoofHailAppraisalAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Nov 24, 2025Feb 13, 2026
81 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factContract language / legal issue
Nov 20, 2025Feb 23, 2026
95 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factInformation furnishedAdditional monies received
Nov 17, 2025Feb 19, 2026
94 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputePlumbingMold
Contract language / legal issueCompany position upheldQuestion of fact
Nov 17, 2025Jan 15, 2026
59 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Nov 17, 2025Jan 12, 2026
56 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAppraisal
Information furnishedContract language / legal issue
Nov 13, 2025Dec 22, 2025
39 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Question of factContract language / legal issueInformation furnished
Nov 10, 2025Feb 6, 2026
88 days		Not confirmed
Delay — claims handlingRoofHailAdjuster's handling
Question of factAdditional monies received
Nov 6, 2025Feb 6, 2026
92 days		Not confirmed
Premium & ratingRoof
Contract language / legal issuePremium Refunded
Nov 5, 2025Feb 3, 2026
90 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Contract language / legal issueClaim settledCompany position upheld
Nov 4, 2025Jan 30, 2026
87 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Nov 3, 2025Feb 5, 2026
94 days		Not confirmed
Claim service & handlingDelay — claims handlingDamage disputeAdjuster's handling
Question of factCompany position upheld
Oct 28, 2025Jan 14, 2026
78 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Company position upheldContract language / legal issue
Oct 27, 2025Feb 2, 2026
98 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnished
Oct 24, 2025Jan 30, 2026
98 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Question of factAdditional monies receivedContract language / legal issue
Oct 17, 2025Dec 18, 2025
62 days		Not confirmed
Premium & rating
Information furnishedContract language / legal issue
Oct 15, 2025Jan 22, 2026
99 days		Not confirmed
CancellationPremium & ratingWater damage
Company position upheldInformation furnished
Oct 10, 2025Jan 14, 2026
96 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Oct 7, 2025Dec 5, 2025
59 days		Not confirmed
Cancellation
Company position upheldContract language / legal issueInformation furnished
Oct 1, 2025Oct 31, 2025
30 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Information furnishedClaim settled
Sep 24, 2025Dec 12, 2025
79 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Sep 24, 2025Jan 15, 2026
113 days		Not confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleDepreciation
Contract language / legal issueCompany position upheldQuestion of fact
Sep 23, 2025Nov 25, 2025
63 days		Not confirmed
Claim service & handlingClaim denial
Company position upheldContract language / legal issueInformation furnished
Sep 22, 2025Dec 22, 2025
91 days		Not confirmed
Delay — policyholder servicePremium & ratingRefund of premium
Sep 19, 2025Jan 15, 2026
118 days		Not confirmed
Claim denialRoof
Contract language / legal issueCompany position upheld

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 538 records; the counts everywhere else on this page cover all 538. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
State Farm Lloyds
566 confirmed of 2,343
Allstate Vehicle and Property Insurance Company
451 confirmed of 2,148
American Risk Insurance Company, Inc.
172 confirmed of 599
Homesite Insurance Company
148 confirmed of 495
American Economy Insurance Company
81 confirmed of 444
Texas Farmers Insurance Company
56 confirmed of 346

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Travelers Personal Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Travelers Personal Insurance Company.