Texas Carrier Complaint Index/Homesite Insurance Company

Texas Department of Insurance record

Homesite Insurance Company

Texans filed 499 homeowner complaints against Homesite Insurance Company between January 1, 2023 and July 21, 2026. The state reviewed them and agreed with the homeowner 148 times. Across all 499, 106 ended with the carrier paying the homeowner more money — 53 of them complaints the state had confirmed.

148

complaints confirmed by TDI

29.7%

of complaints confirmed · 7.7 points above the statewide average.

1.74×

complaints per policy vs. average (2025)

106

of all 499 complaints ended with additional money paid

TDI weighs complaints against business written: 293,976 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons

Issue tags across all 499 complaints

Adjuster's handling304 · 92 confirmed

Roof196 · 60 confirmed

Water damage157 · 52 confirmed

Hail129 · 40 confirmed

Wind88 · 24 confirmed

Damage dispute81 · 22 confirmed

Plumbing71 · 21 confirmed

Deductible69 · 18 confirmed

Tags overlap and TDI records them on about 78% of complaints, so these are floors.

How the 148 confirmed complaints closed

Corrective action taken109 · 74%

Information furnished75 · 51%

Contract language / legal issue53 · 36%

Additional monies received53 · 36%

Claim settled40 · 27%

Additional Payment Expected27 · 18%

Question of fact20 · 14%

Premium Refunded13 · 9%

One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 70 statewide.

By year

Complaints received · 2026 is partial

202376 filed · 20 confirmed

2024144 filed · 48 confirmed

2025174 filed · 51 confirmed

2026105 filed · 29 confirmed

The records

120 most recent of 499 · confirmed rows shaded

Received	Closed	TDI verdict	What the complaint was about	How it closed
Jul 13, 2026	Jul 28, 2026 15 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAppraisalAdjuster's handling	Information furnishedContract language / legal issueCompany position upheld
Jul 6, 2026	Jul 22, 2026 16 days	Not confirmed	Policyholder serviceUnsatisfactory settlement or offer	Contract language / legal issueQuestion of factCompany position upheld
Jul 6, 2026	Jul 24, 2026 18 days	Not confirmed	Claim service & handlingClaim denialRoofHailAppraisalAdjuster's handling	Contract language / legal issueQuestion of fact
Jul 2, 2026	Jul 27, 2026 25 days	Not confirmed	Claim denialRoofHailAdjuster's handling	Company position upheldContract language / legal issueInformation furnished
Jul 1, 2026	Jul 20, 2026 19 days	Not confirmed	Claim service & handlingDelay — claims handlingAdjuster's handling	Company position upheldQuestion of factContract language / legal issue
Jun 26, 2026	Jul 14, 2026 18 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling	Company position upheldContract language / legal issueInformation furnished
Jun 25, 2026	Jul 27, 2026 32 days	Not confirmed	Claim service & handlingPremium & ratingUnsatisfactory settlement or offerRoofHailDeductible	Contract language / legal issueInformation furnishedCompany position upheld
Jun 25, 2026	Jul 13, 2026 18 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling	Contract language / legal issueQuestion of factCompany position upheld
Jun 22, 2026	Jul 10, 2026 18 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damageDepreciationMold	Contract language / legal issueClaim settledCorrective action taken
Jun 22, 2026	Jul 10, 2026 18 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling	Contract language / legal issueCorrective action takenCompany position upheld
Jun 22, 2026	Jul 22, 2026 30 days	Not confirmed	Claim service & handlingClaim denialRoofHailDamage disputeAppraisalAdjuster's handling	Additional Payment ExpectedContract language / legal issueInformation furnished
Jun 22, 2026	Jul 30, 2026 38 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAppraisalLoss of useAdjuster's handling	Question of factAdditional Payment ExpectedContract language / legal issue
Jun 17, 2026	Jul 2, 2026 15 days	Not confirmed	Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionHailWindDamage disputeAppraisalAdjuster's handling	Contract language / legal issueCompany position upheldInformation furnished
Jun 16, 2026	Jun 30, 2026 14 days	Not confirmed	Policyholder servicePremium & ratingRefund of premiumUse Of Clue Reports	Information furnishedContract language / legal issue
Jun 12, 2026	Jul 16, 2026 34 days	Confirmed	Unsatisfactory settlement or offerRoofHailAdjuster's handling	Corrective action takenAdditional Payment ExpectedAdditional monies received
Jun 11, 2026	Jul 2, 2026 21 days	Not confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Company position upheldContract language / legal issueInformation furnished
Jun 10, 2026	Jul 1, 2026 21 days	Confirmed	Policyholder serviceDelay — policyholder servicePremium NoticePremium & rating	Corrective action takenInformation furnishedContract language / legal issue
Jun 10, 2026	Jul 10, 2026 30 days	Not confirmed	Premium & rating	Contract language / legal issueQuestion of factInformation furnished
Jun 10, 2026	Jul 20, 2026 40 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling	Corrective action takenAdditional Payment ExpectedContract language / legal issue
Jun 8, 2026	Jul 1, 2026 23 days	Not confirmed	Claim service & handlingEndorsement / RiderUnsatisfactory settlement or offerHailWindDeductibleAdjuster's handling	Information furnishedContract language / legal issueCompany position upheld
Jun 5, 2026	Jun 29, 2026 24 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling	Company position upheldContract language / legal issueQuestion of fact
Jun 5, 2026	Jun 26, 2026 21 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAppraisal	Additional monies receivedInformation furnishedCorrective action taken
Jun 3, 2026	Jun 26, 2026 23 days	Confirmed	Claim service & handlingDelay — claims handlingEndorsement / RiderWater damagePlumbingFoundationAdjuster's handling	Additional monies receivedCorrective action takenInformation furnished
Jun 3, 2026	Jun 16, 2026 13 days	Not confirmed	Refund of premium	Contract language / legal issueInformation furnishedCompany position upheld
Jun 1, 2026	Jun 19, 2026 18 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling	Question of factClaim settledCompany position upheld
May 29, 2026	Jun 18, 2026 20 days	Not confirmed	CancellationClaim service & handlingRefusal to InsureUnsatisfactory settlement or offerRoofWindAdjuster's handling	Company position upheldQuestion of fact
May 29, 2026	Jun 19, 2026 21 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMold	Corrective action takenAdditional Payment ExpectedContract language / legal issue
May 28, 2026	Jun 16, 2026 19 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisalAdjuster's handling	Company position upheldInformation furnishedContract language / legal issue
May 26, 2026	Jun 15, 2026 20 days	Confirmed	CancellationRefund of premium	Additional Payment ExpectedContract language / legal issueCorrective action taken
May 26, 2026	Jun 15, 2026 20 days	Not confirmed	Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling	Information furnishedQuestion of factAdditional Payment Expected
May 21, 2026	Jun 17, 2026 27 days	Not confirmed	CancellationClaim service & handlingDelay — claims handlingClaim denialAdjuster's handling	Question of factContract language / legal issueCompany position upheld
May 20, 2026	Jun 12, 2026 23 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling	Company position upheldAdditional monies receivedContract language / legal issue
May 18, 2026	Jun 9, 2026 22 days	Confirmed	Policyholder serviceMisrepresentationRefund of premium	Contract language / legal issueInformation furnishedCorrective action taken
May 18, 2026	Jun 10, 2026 23 days	Not confirmed	Policyholder serviceMisrepresentationPremium & ratingRefund of premiumRoofHailWindDeductible	Question of factContract language / legal issueCompany position upheld
May 15, 2026	Jun 4, 2026 20 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling	Additional monies receivedAdditional Payment ExpectedContract language / legal issue
May 14, 2026	Jun 3, 2026 20 days	Not confirmed	Delay — claims handlingUnsatisfactory settlement or offerRoof	Contract language / legal issueInformation furnishedCompany position upheld
May 14, 2026	Jun 24, 2026 41 days	Not confirmed	Premium & rating	Information furnishedContract language / legal issue
May 12, 2026	Jun 3, 2026 22 days	Not confirmed	Policyholder servicePremium & rating	Company position upheldContract language / legal issueInformation furnished
May 11, 2026	May 27, 2026 16 days	Not confirmed	Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling	Contract language / legal issueCompany position upheldInformation furnished
May 8, 2026	May 19, 2026 11 days	Confirmed	Policyholder service	Corrective action takenInformation furnished
May 6, 2026	May 28, 2026 22 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling	Question of factContract language / legal issueCompany position upheld
May 4, 2026	Jun 3, 2026 30 days	Not confirmed	Claim service & handlingClaim denialRoofHailDamage disputeAdjuster's handling	Company position upheldContract language / legal issueInformation furnished
May 4, 2026	May 19, 2026 15 days	Not confirmed	Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling	Company position upheldQuestion of fact
May 4, 2026	May 19, 2026 15 days	Confirmed	Claim service & handlingDelay — claims handlingMoldAdjuster's handling	Additional Payment ExpectedAdditional monies receivedCorrective action taken
May 4, 2026	May 22, 2026 18 days	Not confirmed	Policyholder service	Information furnishedQuestion of fact
Apr 27, 2026	May 13, 2026 16 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling	Corrective action takenContract language / legal issueAdditional monies received
Apr 24, 2026	May 29, 2026 35 days	Not confirmed	Claim service & handlingClaim denialRoofWater damageAdjuster's handling	Company position upheldContract language / legal issue
Apr 23, 2026	May 13, 2026 20 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling	Contract language / legal issueQuestion of factCompany position upheld
Apr 23, 2026	May 18, 2026 25 days	Not confirmed	Claim denialEndorsement / RiderRefund of premiumUnsatisfactory settlement or offerWater damageAdjuster's handling	Company position upheldContract language / legal issueInformation furnished
Apr 21, 2026	May 12, 2026 21 days	Not confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Additional Payment ExpectedCompany position upheldContract language / legal issue
Apr 21, 2026	May 18, 2026 27 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling	Additional monies receivedCorrective action takenContract language / legal issue
Apr 20, 2026	May 20, 2026 30 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling	Contract language / legal issueInformation furnishedAdditional monies received
Apr 20, 2026	May 11, 2026 21 days	Not confirmed	Delay — claims handlingUnsatisfactory settlement or offerDepreciation	Question of factInformation furnishedAdditional monies received
Apr 20, 2026	May 11, 2026 21 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofAdjuster's handling	Contract language / legal issueQuestion of fact
Apr 16, 2026	May 4, 2026 18 days	Not confirmed	Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling	Contract language / legal issueCompany position upheldQuestion of fact
Apr 13, 2026	May 14, 2026 31 days	Not confirmed	Delay — claims handlingUnsatisfactory settlement or offerRoofWindDeductibleAppraisalAdjuster's handling	Additional Payment ExpectedInformation furnishedQuestion of fact
Apr 8, 2026	May 20, 2026 42 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling	Information furnishedContract language / legal issueCompany position upheld
Apr 7, 2026	May 1, 2026 24 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling	Question of factContract language / legal issueCompany position upheld
Apr 6, 2026	Apr 23, 2026 17 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAppraisalAdjuster's handling	Company position upheldContract language / legal issueQuestion of fact
Apr 6, 2026	Apr 30, 2026 24 days	Confirmed	Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling	Additional monies receivedAdditional Payment ExpectedCorrective action taken
Apr 2, 2026	Apr 22, 2026 20 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling	Company position upheldContract language / legal issueInformation furnished
Apr 1, 2026	Apr 30, 2026 29 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeDeductibleAppraisalAdjuster's handling	Company position upheldInformation furnishedContract language / legal issue
Mar 31, 2026	Apr 23, 2026 23 days	Not confirmed	Policyholder serviceRefund of premium	Information furnishedPremium RefundedContract language / legal issue
Mar 31, 2026	Apr 22, 2026 22 days	Not confirmed	Premium & rating	Contract language / legal issuePremium Refunded
Mar 25, 2026	Apr 10, 2026 16 days	Confirmed	Delay — policyholder serviceRefund of premium	Premium RefundedQuestion of factInformation furnished
Mar 24, 2026	Apr 22, 2026 29 days	Not confirmed	Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling	Question of factInformation furnishedAdditional monies received
Mar 24, 2026	Apr 13, 2026 20 days	Not confirmed	Claim service & handlingClaim denialRoofWater damageAdjuster's handling	Contract language / legal issueCompany position upheldInformation furnished
Mar 23, 2026	Apr 17, 2026 25 days	Not confirmed	Claim service & handlingRoofHailAdjuster's handling	Company position upheldQuestion of factContract language / legal issue
Mar 20, 2026	Apr 21, 2026 32 days	Confirmed	Claim service & handlingDelay — claims handlingWater damageAppraisalAdjuster's handling	Information furnishedCorrective action takenAdditional monies received
Mar 18, 2026	Apr 6, 2026 19 days	Not confirmed	OtherDeductible	Information furnishedCompany position upheld
Mar 18, 2026	Apr 15, 2026 28 days	Not confirmed	Policyholder servicePremium & rating	Company position upheldInformation furnishedContract language / legal issue
Mar 10, 2026	Apr 8, 2026 29 days	Confirmed	Claim service & handlingDelay — claims handlingAdjuster's handling	Additional Payment ExpectedCorrective action takenInformation furnished
Mar 9, 2026	Mar 27, 2026 18 days	Not confirmed	Claim service & handlingDelay — claims handlingWater damagePlumbingMold	Additional monies receivedContract language / legal issueAdditional Payment Expected
Mar 9, 2026	Apr 6, 2026 28 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling	Corrective action takenInformation furnishedAdditional monies received
Mar 9, 2026	Apr 9, 2026 31 days	Not confirmed	Claim service & handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling	Contract language / legal issueAdditional monies receivedInformation furnished
Mar 5, 2026	Mar 27, 2026 22 days	Not confirmed	CancellationNon-Renewal	Company position upheldInformation furnishedContract language / legal issue
Mar 5, 2026	Mar 31, 2026 26 days	Not confirmed	Premium & ratingUse Of Clue Reports	Contract language / legal issueQuestion of fact
Mar 4, 2026	Apr 6, 2026 33 days	Confirmed	Policyholder serviceNon-Renewal	Non-renewal rescindedCorrective action takenInformation furnished
Mar 4, 2026	Apr 1, 2026 28 days	Not confirmed	CancellationPolicyholder serviceDelay — policyholder serviceRefusal to InsureRoof	Company position upheldContract language / legal issueInformation furnished
Feb 23, 2026	Mar 12, 2026 17 days	Not confirmed	Claim service & handlingClaim denialRoofWater damageWind	Contract language / legal issueCompany position upheldQuestion of fact
Feb 20, 2026	Mar 25, 2026 33 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Corrective action takenQuestion of factCompany position upheld
Feb 20, 2026	Mar 16, 2026 24 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling	Contract language / legal issueCompany position upheldClaim settled
Feb 19, 2026	Apr 7, 2026 47 days	Not confirmed	Claim service & handlingDelay — claims handlingPremium & ratingRoofHailWater damageAdjuster's handling	Information furnishedContract language / legal issueCompany position upheld
Feb 13, 2026	Mar 19, 2026 34 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling	Contract language / legal issueCompany position upheldQuestion of fact
Feb 12, 2026	Mar 10, 2026 26 days	Not confirmed	Refund of premiumUnauthorized Acts	Information furnishedContract language / legal issueQuestion of fact
Feb 12, 2026	Mar 26, 2026 42 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling	Information furnishedContract language / legal issueQuestion of fact
Feb 11, 2026	Mar 20, 2026 37 days	Not confirmed	Policyholder service	Contract language / legal issueQuestion of fact
Feb 9, 2026	Feb 26, 2026 17 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Question of factPremium Refunded
Feb 9, 2026	Mar 18, 2026 37 days	Not confirmed	Premium & rating	Information furnishedCompany position upheldContract language / legal issue
Feb 2, 2026	Mar 19, 2026 45 days	Not confirmed	Claim service & handlingRoofHailWindDepreciationAdjuster's handling	Company position upheldInformation furnishedQuestion of fact
Jan 29, 2026	Mar 13, 2026 43 days	Confirmed	CancellationPolicyholder serviceDelay — policyholder service	Corrective action takenCancellation WithdrawnInformation furnished
Jan 29, 2026	Mar 19, 2026 49 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling	Information furnishedCompany position upheldContract language / legal issue
Jan 29, 2026	Feb 24, 2026 26 days	Not confirmed	Claim service & handlingClaim denialRoofHailWindDamage disputeAppraisalAdjuster's handling	Question of factCompany position upheldContract language / legal issue
Jan 27, 2026	Mar 18, 2026 50 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling	Question of factContract language / legal issueCompany position upheld
Jan 26, 2026	Mar 6, 2026 39 days	Not confirmed	Policyholder serviceNon-Renewal	Non-renewal rescindedInformation furnished
Jan 26, 2026	Feb 18, 2026 23 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling	Company position upheldInformation furnishedContract language / legal issue
Jan 26, 2026	Feb 26, 2026 31 days	Not confirmed	CancellationPolicyholder serviceDelay — policyholder serviceRefund of premium	Question of factInformation furnishedPremium Refunded
Jan 16, 2026	Mar 16, 2026 59 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling	Additional monies receivedContract language / legal issueClaim settled
Jan 15, 2026	Mar 11, 2026 55 days	Not confirmed	Premium & rating	Contract language / legal issueCompany position upheldInformation furnished
Jan 15, 2026	Mar 5, 2026 49 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAppraisalDepreciationAdjuster's handling	Contract language / legal issueQuestion of factCompany position upheld
Jan 15, 2026	Feb 19, 2026 35 days	Not confirmed	Delays (Underwriting)Non-RenewalRefund of premium	Information furnished
Jan 13, 2026	Mar 4, 2026 50 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeDeductibleAppraisalLoss of useAdjuster's handling	Question of factContract language / legal issueAdditional Payment Expected
Jan 8, 2026	Mar 11, 2026 62 days	Confirmed	Unsatisfactory settlement or offerRoofHailWindDamage disputeDepreciation	Additional monies receivedContract language / legal issueCorrective action taken
Jan 6, 2026	Feb 25, 2026 50 days	Not confirmed	Claim denialWater damagePlumbing	Company position upheldContract language / legal issue
Jan 5, 2026	Feb 5, 2026 31 days	Confirmed	Claim service & handlingDelay — claims handlingClaim denialPost-Claim UnderwritingHailAdjuster's handling	Corrective action takenClaim settled
Dec 29, 2025	Mar 9, 2026 70 days	Not confirmed	Policyholder serviceDelays (Underwriting)Premium & rating	Contract language / legal issueInformation furnished
Dec 29, 2025	Feb 18, 2026 51 days	Confirmed	CancellationRefund of premiumRoofHail	Corrective action takenPremium RefundedContract language / legal issue
Dec 22, 2025	Feb 27, 2026 67 days	Not confirmed	Claim denialRefund of premiumRoofHailWindDeductible	Company position upheldContract language / legal issue
Dec 22, 2025	Feb 3, 2026 43 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisal	Information furnishedContract language / legal issueClaim settled
Dec 18, 2025	Jan 27, 2026 40 days	Not confirmed	Claim service & handlingDelay — claims handlingAdjuster's handling	Contract language / legal issueCompany position upheld
Dec 16, 2025	Feb 27, 2026 73 days	Not confirmed	Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling	Contract language / legal issueQuestion of fact
Dec 15, 2025	Feb 12, 2026 59 days	Confirmed	CancellationPolicyholder serviceDelay — policyholder servicePremium Notice	Premium RefundedCorrective action takenInformation furnished
Dec 10, 2025	Dec 22, 2025 12 days	Confirmed	Delay — policyholder serviceRefund of premium	Information furnishedCorrective action takenPremium Refunded
Dec 9, 2025	Feb 9, 2026 62 days	Not confirmed	Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling	Contract language / legal issueAdditional monies receivedInformation furnished
Dec 8, 2025	Dec 31, 2025 23 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisal	Question of factAdditional monies receivedContract language / legal issue
Dec 8, 2025	Mar 9, 2026 91 days	Not confirmed	Unsatisfactory settlement or offerRoofHailAdjuster's handling	Company position upheldContract language / legal issue
Dec 8, 2025	Jan 2, 2026 25 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Premium RefundedInformation furnishedCorrective action taken
Dec 1, 2025	Jan 13, 2026 43 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailDepreciation	Information furnishedAdditional monies receivedContract language / legal issue
Nov 26, 2025	Jan 8, 2026 43 days	Not confirmed	Policyholder servicePremium & rating	Question of factInformation furnishedCompany position upheld
Nov 25, 2025	Jan 29, 2026 65 days	Confirmed	CancellationPolicyholder serviceRefund of premium	Corrective action takenPremium Refunded

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 499 records; the counts everywhere else on this page cover all 499. The full set is downloadable from the Texas Open Data Portal.

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About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Homesite Insurance Company is named as an organizational respondent. Snapshot pulled August 3, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Homesite Insurance Company.