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Texas Carrier Complaint Index/Allstate Vehicle and Property Insurance Company

Texas Department of Insurance record

Allstate Vehicle and Property Insurance Company

Texans filed 2,155 homeowner complaints against Allstate Vehicle and Property Insurance Company between January 1, 2023 and July 21, 2026. The state reviewed them and agreed with the homeowner 453 times. Across all 2,155, 346 ended with the carrier paying the homeowner more money — 153 of them complaints the state had confirmed.

453
complaints confirmed by TDI
21.0%
of complaints confirmed · About the statewide average.
1.61×
complaints per policy vs. average (2025)
346
of all 2,155 complaints ended with additional money paid

TDI weighs complaints against business written: 833,407 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 2,155 complaints
Adjuster's handling1,186 · 307 confirmed
Roof1,028 · 215 confirmed
Hail769 · 172 confirmed
Water damage694 · 157 confirmed
Damage dispute428 · 90 confirmed
Wind392 · 90 confirmed
Deductible383 · 86 confirmed
Plumbing282 · 55 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 453 confirmed complaints closed
Corrective action taken341 · 75%
Information furnished218 · 48%
Contract language / legal issue172 · 38%
Additional monies received153 · 34%
Claim settled143 · 32%
Additional Payment Expected97 · 21%
Question of fact58 · 13%
Company position upheld32 · 7%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 72 days, against 70 statewide.

By year

Complaints received · 2026 is partial
2023563 filed · 109 confirmed
2024727 filed · 152 confirmed
2025601 filed · 133 confirmed
2026264 filed · 59 confirmed

The records

120 most recent of 2,155 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 15, 2026Jul 24, 2026
9 days		Not confirmed
Claim service & handlingClaim denialEndorsement / RiderRoofHailWindAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jul 13, 2026Jul 29, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jul 13, 2026Jul 24, 2026
11 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDepreciationAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
Jul 10, 2026Jul 23, 2026
13 days		Confirmed
Policyholder servicePremium & ratingRefund of premium
Premium RefundedCorrective action taken
Jul 10, 2026Jul 31, 2026
21 days		Not confirmed
Claim denialRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issue
Jul 9, 2026Jul 16, 2026
7 days		Not confirmed
Claim service & handlingPremium & ratingUse Of Clue Reports
Contract language / legal issueInformation furnishedCompany position upheld
Jul 6, 2026Jul 31, 2026
25 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Question of factAdditional Payment Expected
Jul 3, 2026Jul 28, 2026
25 days		Not confirmed
Claim service & handlingDelay — claims handlingPremium & ratingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jul 2, 2026Jul 20, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jul 1, 2026Jul 10, 2026
9 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Additional monies receivedQuestion of factInformation furnished
Jun 30, 2026Jul 17, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Company position upheldQuestion of fact
Jun 29, 2026Jul 23, 2026
24 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAdjuster's handling
Company position upheldInformation furnishedAdditional Payment Expected
Jun 26, 2026Jul 13, 2026
17 days		Not confirmed
Claim service & handlingPolicyholder servicePremium & ratingRefund of premiumRoof
Corrective action takenPremium RefundedContract language / legal issue
Jun 26, 2026Jul 28, 2026
32 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 25, 2026Jul 22, 2026
27 days		Not confirmed
Claim service & handlingClaim denialDamage disputeAdjuster's handling
Additional monies receivedContract language / legal issueAdditional Payment Expected
Jun 23, 2026Jul 14, 2026
21 days		Not confirmed
Claim denialWater damage
Company position upheldQuestion of factContract language / legal issue
Jun 22, 2026Jul 10, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerHailDamage dispute
Question of factContract language / legal issueInformation furnished
Jun 22, 2026Jul 22, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Information furnishedClaim settledQuestion of fact
Jun 22, 2026Jul 27, 2026
35 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDeductibleAdjuster's handling
Corrective action takenAdditional Payment ExpectedAdditional monies received
Jun 22, 2026Jul 21, 2026
29 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage dispute
Company position upheldInformation furnishedQuestion of fact
Jun 22, 2026Jul 22, 2026
30 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerHail
Corrective action takenClaim settled
Jun 19, 2026Jul 22, 2026
33 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeDeductibleAppraisalAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 19, 2026Jul 13, 2026
24 days		Not confirmed
Claim service & handlingPolicyholder serviceClaim denialPlumbingFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 18, 2026Jul 16, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbing
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Jun 18, 2026Jul 7, 2026
19 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Company position upheldContract language / legal issueInformation furnished
Jun 17, 2026Jul 7, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Information furnishedQuestion of factClaim settled
Jun 16, 2026Jul 27, 2026
41 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldAdditional Payment ExpectedContract language / legal issue
Jun 15, 2026Jul 14, 2026
29 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage dispute
Information furnishedAdditional monies receivedQuestion of fact
Jun 15, 2026Jul 17, 2026
32 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Information furnishedContract language / legal issue
Jun 15, 2026Jul 2, 2026
17 days		Confirmed
Claim service & handlingDelay — claims handlingWater damage
Contract language / legal issueCorrective action takenInformation furnished
Jun 11, 2026Jul 14, 2026
33 days		Not confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Question of fact
Jun 11, 2026Jun 24, 2026
13 days		Confirmed
Claim service & handlingClaim denialDamage disputeAdjuster's handling
Corrective action takenAdditional monies received
Jun 11, 2026Jun 23, 2026
12 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Jun 11, 2026Jun 26, 2026
15 days		Not confirmed
Policyholder serviceDelay — policyholder serviceDelays (Underwriting)
Information furnishedContract language / legal issue
Jun 11, 2026Jun 22, 2026
11 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 10, 2026Jul 7, 2026
27 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciationLoss of useAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Jun 10, 2026Jul 1, 2026
21 days		Not confirmed
Policyholder serviceRefund of premium
Company position upheldQuestion of factContract language / legal issue
Jun 9, 2026Jul 6, 2026
27 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionRoofHailDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 9, 2026Jun 26, 2026
17 days		Not confirmed
Policyholder serviceEndorsement / RiderPremium & ratingRefund of premiumRoofHailWind
Company position upheldContract language / legal issueInformation furnished
Jun 8, 2026Jun 23, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindAdjuster's handling
Company position upheldContract language / legal issue
Jun 8, 2026Jul 7, 2026
29 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerPlumbing
Information furnishedContract language / legal issue
Jun 8, 2026Jun 11, 2026
3 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Question of factPremium Refunded
Jun 5, 2026Jul 10, 2026
35 days		Not confirmed
Policyholder servicePremium & ratingRefund of premiumRoof
Contract language / legal issueCompany position upheldQuestion of fact
Jun 4, 2026Jun 23, 2026
19 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDamage disputeAppraisal
Information furnishedCompany position upheldQuestion of fact
Jun 4, 2026Jun 22, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDepreciationAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 3, 2026Jun 24, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 3, 2026Jun 15, 2026
12 days		Confirmed
Delay — claims handlingWater damageDepreciationAdjuster's handling
Corrective action takenClaim settled
Jun 3, 2026Jul 1, 2026
28 days		Not confirmed
Refund of premium
Contract language / legal issueInformation furnished
Jun 3, 2026Jul 10, 2026
37 days		Not confirmed
Claim service & handlingClaim denialRoof
Contract language / legal issueInformation furnishedCompany position upheld
Jun 2, 2026Jun 26, 2026
24 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Jun 2, 2026Jun 24, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAppraisalAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Jun 1, 2026Jun 25, 2026
24 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Company position upheldContract language / legal issue
Jun 1, 2026Jul 6, 2026
35 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueCompany position upheld
May 29, 2026Jun 22, 2026
24 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damageDamage disputePlumbingAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
May 29, 2026Jun 16, 2026
18 days		Confirmed
Claim service & handlingDelay — claims handlingRoofAppraisalDepreciation
Claim settledInformation furnishedCorrective action taken
May 29, 2026Jun 11, 2026
13 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnishedCorrective action taken
May 29, 2026Jul 9, 2026
41 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleLoss of use
Information furnishedAdditional monies receivedCorrective action taken
May 29, 2026Jun 11, 2026
13 days		Confirmed
Delay — claims handlingRoofAppraisalDepreciationAdjuster's handling
Additional monies receivedCorrective action takenInformation furnished
May 28, 2026Jun 22, 2026
25 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage dispute
Company position upheldInformation furnishedQuestion of fact
May 27, 2026Jun 9, 2026
13 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAppraisal
Information furnishedContract language / legal issueCompany position upheld
May 26, 2026Jun 16, 2026
21 days		Confirmed
Claim service & handlingPolicyholder servicePremium & ratingUse Of Clue ReportsAdjuster's handling
Corrective action takenContract language / legal issueInformation furnished
May 26, 2026Jun 23, 2026
28 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 26, 2026Jul 2, 2026
37 days		Not confirmed
Claim service & handlingClaim denialAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
May 26, 2026Jun 9, 2026
14 days		Not confirmed
Claim denialWater damageDamage disputeAdjuster's handling
Company position upheldContract language / legal issue
May 21, 2026Jun 16, 2026
26 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedQuestion of fact
May 21, 2026Jun 18, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAppraisal
Corrective action takenQuestion of factContract language / legal issue
May 21, 2026Jul 24, 2026
64 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputeAppraisalLoss of useMoldAdjuster's handling
Appraisal Process InvokedCompany position upheldContract language / legal issue
May 20, 2026Jun 9, 2026
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Information furnishedAdditional Payment ExpectedQuestion of fact
May 19, 2026Jun 11, 2026
23 days		Not confirmed
Unsatisfactory settlement or offerWater damageLoss of useMold
Additional monies receivedContract language / legal issueQuestion of fact
May 19, 2026Jun 11, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingHailWindLoss of useAdjuster's handling
Information furnishedContract language / legal issueCorrective action taken
May 19, 2026Jun 5, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Company position upheldQuestion of fact
May 18, 2026Jun 8, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Additional monies receivedCorrective action takenAdditional Payment Expected
May 18, 2026Jun 16, 2026
29 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Company position upheldQuestion of fact
May 15, 2026Jun 15, 2026
31 days		Not confirmed
Delay — claims handlingRoofHailDamage dispute
Question of factInformation furnished
May 15, 2026May 28, 2026
13 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
May 15, 2026Jun 17, 2026
33 days		Not confirmed
Policyholder service
Information furnished
May 15, 2026Jun 9, 2026
25 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDamage dispute
Contract language / legal issueCompany position upheldQuestion of fact
May 14, 2026Jun 4, 2026
21 days		Not confirmed
CancellationPolicyholder serviceDelays (Underwriting)
Question of factCompany position upheldContract language / legal issue
May 14, 2026Jun 5, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisal
Corrective action takenClaim settledContract language / legal issue
May 14, 2026Jun 9, 2026
26 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWind
Company position upheldInformation furnishedQuestion of fact
May 13, 2026Jun 3, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputePlumbingDeductible
Question of factContract language / legal issueCompany position upheld
May 12, 2026Jun 12, 2026
31 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedCorrective action taken
May 12, 2026Jun 2, 2026
21 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Company position upheldQuestion of factInformation furnished
May 12, 2026Jun 10, 2026
29 days		Confirmed
Delay — claims handlingWater damageMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenContract language / legal issue
May 11, 2026Jun 3, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWind
Contract language / legal issueQuestion of factInformation furnished
May 11, 2026Jun 1, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Corrective action takenAdditional monies received
May 11, 2026Jun 16, 2026
36 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
May 11, 2026Jun 8, 2026
28 days		Not confirmed
Claim service & handlingClaim denialWater damageDamage disputePlumbing
Information furnishedCompany position upheldContract language / legal issue
May 11, 2026Jun 11, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
May 11, 2026Jun 3, 2026
23 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
May 8, 2026May 19, 2026
11 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedQuestion of factAdditional monies received
May 8, 2026Jun 22, 2026
45 days		Confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premium
Information furnishedPremium RefundedCorrective action taken
May 7, 2026May 20, 2026
13 days		Confirmed
Claim denialWater damagePlumbingFoundation
Company position upheldContract language / legal issueInformation furnished
May 7, 2026May 22, 2026
15 days		Not confirmed
Policyholder servicePremium & ratingRefund of premium
Company position upheldInformation furnishedQuestion of fact
May 7, 2026Jun 2, 2026
26 days		Confirmed
Claim service & handlingPremium & ratingUse Of Clue ReportsWater damage
Corrective action takenContract language / legal issueInformation furnished
May 6, 2026Jun 3, 2026
28 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
May 5, 2026May 26, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Additional monies receivedCorrective action taken
May 5, 2026Jun 9, 2026
35 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindDamage dispute
Contract language / legal issueCompany position upheld
May 5, 2026May 19, 2026
14 days		Not confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerRoofWater damageWindMold
Contract language / legal issueQuestion of factInformation furnished
May 5, 2026Jun 5, 2026
31 days		Not confirmed
Premium & rating
Information furnishedCompany position upheld
May 5, 2026Jun 24, 2026
50 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionHailWindAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
May 4, 2026May 29, 2026
25 days		Not confirmed
Claim service & handlingClaim denialRoofHailWater damageWindDamage disputeAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
May 4, 2026May 27, 2026
23 days		Not confirmed
Unsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Additional Payment ExpectedContract language / legal issueCompany position upheld
May 1, 2026May 26, 2026
25 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Contract language / legal issueAdditional monies receivedCompany position upheld
May 1, 2026Jun 2, 2026
32 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofWater damageWindAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
Apr 30, 2026Jun 1, 2026
32 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Company position upheldAdditional monies receivedCorrective action taken
Apr 30, 2026May 26, 2026
26 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factCompany position upheldCorrective action taken
Apr 30, 2026May 22, 2026
22 days		Not confirmed
Premium & ratingRefund of premium
Question of factContract language / legal issue
Apr 29, 2026May 18, 2026
19 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Apr 29, 2026May 22, 2026
23 days		Not confirmed
Unsatisfactory settlement or offerWater damageAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Apr 28, 2026May 27, 2026
29 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Corrective action takenClaim settled
Apr 28, 2026Jun 1, 2026
34 days		Not confirmed
Premium & ratingUse of Credit Reports
Contract language / legal issueCompany position upheld
Apr 27, 2026May 20, 2026
23 days		Not confirmed
Claim service & handlingClaim denialRoofHailWind
Question of fact
Apr 27, 2026May 18, 2026
21 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Contract language / legal issueInformation furnishedPremium Refunded
Apr 27, 2026May 20, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerRoofWater damageDamage disputeDepreciation
Question of factContract language / legal issueCompany position upheld
Apr 27, 2026May 26, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Apr 27, 2026May 27, 2026
30 days		Confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Apr 27, 2026May 21, 2026
24 days		Not confirmed
Delay — claims handlingClaim denialRoofDeductibleAppraisal
Additional Payment ExpectedInformation furnishedQuestion of fact
Apr 24, 2026May 12, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Question of factInformation furnished
Apr 23, 2026May 15, 2026
22 days		Confirmed
Policyholder serviceRefund of premium
Premium RefundedInformation furnishedCorrective action taken

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 2,155 records; the counts everywhere else on this page cover all 2,155. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
State Farm Lloyds
571 confirmed of 2,363
American Risk Insurance Company, Inc.
174 confirmed of 602
Travelers Personal Insurance Company
95 confirmed of 541
Homesite Insurance Company
148 confirmed of 499
American Economy Insurance Company
81 confirmed of 445

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Allstate Vehicle and Property Insurance Company is named as an organizational respondent. Snapshot pulled August 3, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Allstate Vehicle and Property Insurance Company.