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Texas Carrier Complaint Index/American Economy Insurance Company

Texas Department of Insurance record

American Economy Insurance Company

Texans filed 444 homeowner complaints against American Economy Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 81 times. Across all 444, 107 ended with the carrier paying the homeowner more money — 31 of them complaints the state had confirmed.

81
complaints confirmed by TDI
18.2%
of complaints confirmed · 3.7 points below the statewide average.
2.36×
complaints per policy vs. average (2025)
107
of all 444 complaints ended with additional money paid

TDI weighs complaints against business written: 140,112 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 444 complaints
Adjuster's handling264 · 57 confirmed
Roof171 · 32 confirmed
Water damage156 · 32 confirmed
Hail143 · 29 confirmed
Damage dispute83 · 20 confirmed
Wind81 · 16 confirmed
Plumbing79 · 19 confirmed
Appraisal59 · 14 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 81 confirmed complaints closed
Corrective action taken54 · 67%
Contract language / legal issue36 · 44%
Information furnished34 · 42%
Additional monies received31 · 38%
Claim settled22 · 27%
Question of fact14 · 17%
Additional Payment Expected13 · 16%
Premium Refunded8 · 10%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 76 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202369 filed · 9 confirmed
2024165 filed · 28 confirmed
2025153 filed · 31 confirmed
202657 filed · 13 confirmed

The records

120 most recent of 444 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 26, 2026Jul 21, 2026
25 days		Confirmed
CancellationPolicyholder serviceDelay — policyholder serviceDelays (Underwriting)Refund of premium
Information furnishedContract language / legal issueCorrective action taken
Jun 25, 2026Jul 10, 2026
15 days		Confirmed
Delay — claims handlingClaim denialRoofHailDeductibleAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Jun 23, 2026Jul 23, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHail
Corrective action takenAdditional monies receivedAdditional Payment Expected
Jun 23, 2026Jul 14, 2026
21 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jun 18, 2026Jul 22, 2026
34 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 3, 2026Jun 26, 2026
23 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Question of factAdditional monies receivedCompany position upheld
May 29, 2026Jun 24, 2026
26 days		Confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerRoofWindDamage disputeAppraisalDepreciation
Additional monies receivedContract language / legal issueCorrective action taken
May 26, 2026Jun 5, 2026
10 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
May 22, 2026Jun 10, 2026
19 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damagePlumbingMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 20, 2026Jun 10, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damage
Company position upheldContract language / legal issue
May 13, 2026Jun 4, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisal
Question of factCompany position upheldContract language / legal issue
May 12, 2026Jun 17, 2026
36 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeLoss of useAdjuster's handling
Additional monies receivedQuestion of factInformation furnished
May 11, 2026Jun 3, 2026
23 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnishedCorrective action taken
May 8, 2026May 27, 2026
19 days		Not confirmed
Policyholder servicePremium & ratingRefund of premiumRoof
Company position upheldInformation furnishedContract language / legal issue
May 7, 2026Jun 4, 2026
28 days		Not confirmed
Claim service & handlingClaim denialPost-Claim UnderwritingRoofWindAppraisalFoundation
Contract language / legal issueInformation furnishedCompany position upheld
May 5, 2026May 28, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAppraisalDepreciation
Corrective action takenContract language / legal issueAdditional Payment Expected
May 4, 2026May 28, 2026
24 days		Confirmed
Delay — policyholder serviceRefund of premium
Corrective action takenPremium RefundedInformation furnished
May 1, 2026May 22, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
May 1, 2026May 26, 2026
25 days		Not confirmed
Policyholder serviceDelay — policyholder service
Contract language / legal issuePremium Refunded
Apr 29, 2026May 13, 2026
14 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Apr 27, 2026May 27, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleAppraisalAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Apr 27, 2026May 19, 2026
22 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Question of factContract language / legal issue
Apr 24, 2026May 27, 2026
33 days		Not confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Contract language / legal issueClaim settledQuestion of fact
Apr 22, 2026May 8, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Apr 21, 2026May 21, 2026
30 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbing
Contract language / legal issueInformation furnishedCompany position upheld
Apr 20, 2026May 11, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 17, 2026May 5, 2026
18 days		Confirmed
Policyholder serviceEndorsement / RiderRefund of premium
Corrective action takenContract language / legal issuePremium Refunded
Apr 15, 2026May 4, 2026
19 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindAdjuster's handling
Contract language / legal issueInformation furnished
Apr 9, 2026Apr 30, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Apr 8, 2026May 5, 2026
27 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingLoss of useAdjuster's handling
Additional Payment ExpectedInformation furnishedAppraisal Process Invoked
Apr 6, 2026Apr 24, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Apr 1, 2026Apr 23, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDepreciationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 27, 2026Apr 27, 2026
31 days		Not confirmed
Claim denialUnsatisfactory settlement or offerWater damagePlumbingAppraisalMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Mar 25, 2026Apr 23, 2026
29 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindDamage dispute
Company position upheldInformation furnishedContract language / legal issue
Mar 25, 2026Apr 21, 2026
27 days		Confirmed
Claim service & handlingClaim denialHailWater damageWindDamage disputeAdjuster's handling
Corrective action takenQuestion of factContract language / legal issue
Mar 23, 2026Mar 31, 2026
8 days		Not confirmed
Claim denialRoofHailWindDamage disputeAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Mar 23, 2026Apr 13, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of fact
Mar 20, 2026May 1, 2026
42 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Mar 19, 2026Apr 6, 2026
18 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Contract language / legal issueCorrective action taken
Mar 18, 2026Apr 2, 2026
15 days		Not confirmed
Delay — claims handlingRoofHailWindAppraisalAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Mar 12, 2026Apr 8, 2026
27 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Contract language / legal issueAdditional monies receivedCompany position upheld
Mar 10, 2026Apr 3, 2026
24 days		Not confirmed
Policyholder servicePremium NoticePremium & ratingRefund of premium
Company position upheldInformation furnishedContract language / legal issue
Mar 4, 2026Mar 31, 2026
27 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
Feb 27, 2026Apr 2, 2026
34 days		Not confirmed
Unsatisfactory settlement or offerRoofWindAppraisalAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Feb 25, 2026Apr 1, 2026
35 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 24, 2026Mar 18, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Feb 20, 2026Mar 30, 2026
38 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDeductibleAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Feb 19, 2026Mar 12, 2026
21 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Feb 17, 2026Mar 24, 2026
35 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Feb 17, 2026Mar 13, 2026
24 days		Not confirmed
Claim service & handlingClaim denialRoofHailWind
Contract language / legal issueQuestion of fact
Feb 12, 2026Mar 27, 2026
43 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Feb 12, 2026Mar 26, 2026
42 days		Not confirmed
Delay — policyholder serviceRefund of premium
Information furnishedContract language / legal issue
Feb 12, 2026Mar 25, 2026
41 days		Not confirmed
Policyholder serviceRefund of premium
Contract language / legal issueCompany position upheldAdditional Payment Expected
Feb 10, 2026Mar 19, 2026
37 days		Not confirmed
Unsatisfactory settlement or offerWater damageDamage disputePlumbing
Contract language / legal issueInformation furnishedAdditional monies received
Feb 3, 2026Feb 26, 2026
23 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Feb 2, 2026Mar 24, 2026
50 days		Not confirmed
Claim service & handlingClaim denialRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jan 15, 2026Feb 5, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialAdjuster's handling
Contract language / legal issueQuestion of fact
Dec 30, 2025Jan 21, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
Dec 22, 2025Jan 16, 2026
25 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issue
Dec 22, 2025Jan 22, 2026
31 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingPremium Notice
Company position upheldContract language / legal issue
Dec 18, 2025Feb 25, 2026
69 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageAppraisalDepreciationAdjuster's handling
Corrective action takenAdditional monies receivedAdditional Payment Expected
Dec 17, 2025Feb 20, 2026
65 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Dec 10, 2025Dec 30, 2025
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Dec 9, 2025Jan 20, 2026
42 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleAdjuster's handling
Company position upheldContract language / legal issue
Dec 9, 2025Feb 3, 2026
56 days		Not confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerHailAdjuster's handling
Additional monies receivedCompany position upheld
Dec 9, 2025Feb 24, 2026
77 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Company position upheldQuestion of fact
Dec 1, 2025Dec 18, 2025
17 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAppraisalAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Dec 1, 2025Feb 17, 2026
78 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Question of factAdditional monies received
Dec 1, 2025Feb 17, 2026
78 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Nov 24, 2025Feb 13, 2026
81 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issueAdditional monies received
Nov 13, 2025Jan 13, 2026
61 days		Confirmed
Claim service & handlingDelay — claims handling
Contract language / legal issueCorrective action takenClaim settled
Nov 12, 2025Feb 9, 2026
89 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Nov 12, 2025Feb 4, 2026
84 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueCompany position upheld
Nov 10, 2025Jan 22, 2026
73 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Nov 7, 2025Jan 6, 2026
60 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueCompany position upheld
Nov 4, 2025Feb 3, 2026
91 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageLoss of useMoldAdjuster's handling
Company position upheldAdditional monies receivedContract language / legal issue
Oct 28, 2025Dec 2, 2025
35 days		Not confirmed
Premium NoticeRoof
Information furnishedCompany position upheldQuestion of fact
Oct 24, 2025Dec 9, 2025
46 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Oct 22, 2025Dec 29, 2025
68 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueInformation furnished
Oct 20, 2025Nov 7, 2025
18 days		Not confirmed
Claim denialRoofHailWindAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Oct 17, 2025Jan 21, 2026
96 days		Confirmed
Policyholder serviceClaim denialMisrepresentationWater damagePlumbingLoss of useMold
Claim settledCorrective action taken
Oct 16, 2025Dec 29, 2025
74 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Corrective action takenPremium RefundedInformation furnished
Oct 10, 2025Jan 20, 2026
102 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Information furnishedClaim settledQuestion of fact
Oct 9, 2025Feb 10, 2026
124 days		Not confirmed
Policyholder servicePremium & ratingUse Of Clue Reports
Information furnishedContract language / legal issueCompany position upheld
Oct 7, 2025Jan 22, 2026
107 days		Not confirmed
Endorsement / RiderUnsatisfactory settlement or offerWater damagePlumbing
Contract language / legal issueQuestion of factCompany position upheld
Oct 7, 2025Jan 20, 2026
105 days		Not confirmed
Policyholder serviceDelay — policyholder service
Question of factPremium RefundedInformation furnished
Oct 3, 2025Jan 16, 2026
105 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Oct 2, 2025Dec 3, 2025
62 days		Not confirmed
Claim denialFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 2, 2025Jan 14, 2026
104 days		Not confirmed
Claim service & handlingRoofHailAdjuster's handling
Question of factInformation furnished
Oct 2, 2025Dec 30, 2025
89 days		Not confirmed
Delay — policyholder serviceOther
Information furnished
Sep 25, 2025Jan 30, 2026
127 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Sep 23, 2025Nov 20, 2025
58 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Sep 23, 2025Jan 13, 2026
112 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalAdjuster's handling
Question of factCorrective action takenContract language / legal issue
Sep 23, 2025Jan 13, 2026
112 days		Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedContract language / legal issue
Sep 22, 2025Jan 26, 2026
126 days		Not confirmed
Claim service & handlingClaim denialWater damageLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Sep 16, 2025Dec 18, 2025
93 days		Not confirmed
Claim denial
Additional Payment ExpectedInformation furnishedContract language / legal issue
Sep 15, 2025Jan 7, 2026
114 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Sep 11, 2025Jan 13, 2026
124 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDeductibleDepreciationAdjuster's handling
Referred ToAdditional monies receivedQuestion of fact
Sep 9, 2025Nov 24, 2025
76 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleAdjuster's handling
Information furnishedContract language / legal issueAdditional monies received
Sep 8, 2025Oct 8, 2025
30 days		Not confirmed
Claim service & handlingPolicyholder serviceClaim denialUnsatisfactory settlement or offer
Contract language / legal issueClaim settledCompany position upheld
Sep 2, 2025Feb 24, 2026
175 days		Not confirmed
Delay — claims handlingHail
Contract language / legal issueCompany position upheld
Sep 2, 2025Nov 12, 2025
71 days		Not confirmed
Unsatisfactory settlement or offer
Question of factContract language / legal issueInformation furnished
Sep 2, 2025Dec 5, 2025
94 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling
Contract language / legal issueClaim settledQuestion of fact
Aug 29, 2025Dec 9, 2025
102 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDeductibleAppraisalDepreciationAdjuster's handling
Question of factAdditional monies receivedCompany position upheld
Aug 27, 2025Oct 13, 2025
47 days		Not confirmed
Claim service & handling
Company position upheldContract language / legal issue
Aug 22, 2025Nov 25, 2025
95 days		Not confirmed
Unsatisfactory settlement or offer
Contract language / legal issueClaim settledAppraisal Process Invoked
Aug 18, 2025Nov 25, 2025
99 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbing
Question of factInformation furnishedContract language / legal issue
Aug 15, 2025Nov 18, 2025
95 days		Not confirmed
Delay — claims handlingWater damagePlumbingFoundation
Information furnishedQuestion of fact
Aug 14, 2025Jan 7, 2026
146 days		Confirmed
Policyholder serviceRefund of premium
Corrective action takenContract language / legal issuePremium Refunded
Aug 11, 2025Sep 30, 2025
50 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Appraisal Process InvokedClaim settledContract language / legal issue
Jul 30, 2025Aug 25, 2025
26 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Claim settledInformation furnishedQuestion of fact
Jul 29, 2025Aug 27, 2025
29 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageMoldAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Jul 28, 2025Nov 7, 2025
102 days		Not confirmed
Policyholder servicePremium & ratingWind
Information furnishedPremium RefundedContract language / legal issue
Jul 22, 2025Dec 3, 2025
134 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnished
Jul 17, 2025Nov 10, 2025
116 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenAdditional monies received
Jul 16, 2025Oct 17, 2025
93 days		Confirmed
Claim service & handlingClaim denialRoofHailWindDeductibleAdjuster's handling
Information furnishedContract language / legal issueClaim settled
Jul 14, 2025Oct 6, 2025
84 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jul 14, 2025Sep 10, 2025
58 days		Confirmed
Claim service & handlingAdjuster's handling
Appraisal Process InvokedAdditional Payment ExpectedContract language / legal issue
Jul 8, 2025Nov 4, 2025
119 days		Not confirmed
Policyholder serviceDelay — policyholder service
Company position upheldInformation furnished
Jul 7, 2025Oct 7, 2025
92 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDamage disputeAppraisalAdjuster's handling
Contract language / legal issueAdditional monies receivedAdditional Payment Expected

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 444 records; the counts everywhere else on this page cover all 444. The full set is downloadable from the Texas Open Data Portal.

Compare

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172 confirmed of 599
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93 confirmed of 538
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148 confirmed of 495
Texas Farmers Insurance Company
56 confirmed of 346
ASI Lloyds
78 confirmed of 340
Safeco Insurance Company of Indiana
46 confirmed of 275

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where American Economy Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about American Economy Insurance Company.