Texas homeowner complaints · Roof

Roof complaints, and what Texas did about them

Texans filed 6,648 homeowner insurance complaints tagged roof between January 1, 2023 and July 21, 2026. The Texas Department of Insurance confirmed 1,455 of them — 21.9%, against 22.0% across every homeowner complaint on file. That is about average: the state is neither more nor less persuaded by these than by anything else.

6,648
complaints tagged roof
1,455
confirmed by TDI
21.9%
confirmation rate · 22.0% across all complaints
1,140
of all 6,648 ended with the carrier paying more money

Which carriers these land on

Respondents with 20 or more roof complaints

Volume follows market share — the biggest writers top this list because they write the most policies. The last column is the more telling one: it is the share of that carrier’s total complaints carrying this tag, which says what its book is actually generating disputes over.

How these complaints end

Dispositions on the 1,455 confirmed roof complaints
Corrective action taken1,018 · 70%
Information furnished665 · 46%
Contract language / legal issue609 · 42%
Additional monies received501 · 34%
Claim settled462 · 32%
Additional Payment Expected297 · 20%
Question of fact286 · 20%
Company position upheld131 · 9%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 72 days, against 70 statewide.

The records

120 most recent of 6,648 · confirmed rows shaded
ReceivedClosedCarrierTDI verdictWhat the complaint was aboutHow it closed
Jul 17, 2026Jul 29, 2026
12 days
R.V.O.S. Farm Mutual Insurance CompanyNot confirmed
CancellationClaim service & handlingClaim denialRoofWater damageWindDepreciation
Question of factCompany position upheldContract language / legal issue
Jul 16, 2026Jul 30, 2026
14 days
State Farm LloydsNot confirmed
Claim denialPolicy ExclusionRoofHailDamage disputeAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 15, 2026Jul 31, 2026
16 days
Liberty Insurance CorporationNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindLoss of use
Contract language / legal issueCompany position upheldQuestion of fact
Jul 15, 2026Jul 31, 2026
16 days
Ranchers and Farmers Mutual Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 15, 2026Jul 29, 2026
14 days
Travelers Personal Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jul 15, 2026Jul 27, 2026
12 days
Texas Farm Bureau Mutual Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofWater damageWind
Company position upheldContract language / legal issue
Jul 15, 2026Jul 24, 2026
9 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingClaim denialEndorsement / RiderRoofHailWindAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jul 15, 2026Jul 30, 2026
15 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDeductibleAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jul 15, 2026Jul 27, 2026
12 days
American Economy Insurance CompanyNot confirmed
Claim denialRoofHailAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jul 14, 2026Jul 28, 2026
14 days
State Farm LloydsNot confirmed
Unsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Jul 14, 2026Jul 29, 2026
15 days
SureChoice Underwriters Reciprocal ExchangeConfirmed
Claim service & handlingDelay — claims handlingRoofHailDeductibleAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Jul 13, 2026Jul 31, 2026
18 days
Homeowners of America Insurance CompanyNot confirmed
Claim service & handlingPolicyholder serviceEndorsement / RiderUnsatisfactory settlement or offerRoofHailWindDeductible
Question of factContract language / legal issue
Jul 13, 2026Jul 29, 2026
16 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jul 13, 2026Jul 24, 2026
11 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDepreciationAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
Jul 13, 2026Jul 23, 2026
10 days
Spinnaker Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Additional Payment ExpectedInformation furnishedCorrective action taken
Jul 13, 2026Jul 28, 2026
15 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAppraisalAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 13, 2026Jul 29, 2026
16 days
Garrison Property and Casualty Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue
Jul 13, 2026Jul 29, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jul 10, 2026Jul 28, 2026
18 days
American Risk Insurance Company, Inc.Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Additional Payment ExpectedCorrective action takenInformation furnished
Jul 10, 2026Jul 24, 2026
14 days
ASI LloydsNot confirmed
Claim denialPolicy ExclusionRoofWindDamage disputeMoldFoundationAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jul 10, 2026Jul 31, 2026
21 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim denialRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issue
Jul 9, 2026Jul 24, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofAppraisalLoss of useAdjuster's handling
Non-renewal rescindedInformation furnishedContract language / legal issue
Jul 9, 2026Jul 27, 2026
18 days
Homeowners of America Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Jul 8, 2026Jul 20, 2026
12 days
Texas Windstorm Insurance AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jul 8, 2026Jul 24, 2026
16 days
American Summit Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Contract language / legal issueCompany position upheld
Jul 8, 2026Jul 20, 2026
12 days
Texas Windstorm Insurance AssociationNot confirmed
Non-RenewalRoof
Company position upheldInformation furnished
Jul 7, 2026Jul 22, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageAppraisalMold
Non-renewal rescindedInformation furnishedCorrective action taken
Jul 7, 2026Jul 22, 2026
15 days
Travelers Personal Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenAdditional monies receivedQuestion of fact
Jul 7, 2026Jul 24, 2026
17 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofAppraisalAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jul 7, 2026Jul 22, 2026
15 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Corrective action takenQuestion of factInformation furnished
Jul 7, 2026Jul 28, 2026
21 days
USAA General Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDeductibleAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Jul 6, 2026Jul 22, 2026
16 days
Allstate Indemnity CompanyNot confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jul 6, 2026Jul 22, 2026
16 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingClaim denialRoofAdjuster's handling
Contract language / legal issue
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedContract language / legal issue
Jul 6, 2026Jul 27, 2026
21 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Jul 6, 2026Jul 31, 2026
25 days
State Farm LloydsConfirmed
Claim denialRoofHailDamage disputeDeductible
Corrective action takenContract language / legal issueInformation furnished
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Policy ExclusionUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 6, 2026Jul 24, 2026
18 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailAppraisalAdjuster's handling
Contract language / legal issueQuestion of fact
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Delay — policyholder serviceUnsatisfactory settlement or offerRoofDeductibleAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofAppraisalAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jul 6, 2026Jul 27, 2026
21 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Claim settledQuestion of fact
Jul 2, 2026Jul 31, 2026
29 days
Foremost County Mutual Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindAdjuster's handling
Contract language / legal issueQuestion of fact
Jul 2, 2026Jul 27, 2026
25 days
Homesite Insurance CompanyNot confirmed
Claim denialRoofHailAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jul 2, 2026Jul 29, 2026
27 days
Conifer Insurance CompanyNot confirmed
Maximum Out of PocketRoofHailWindDamage disputeAppraisal
Claim settledAdditional monies receivedInformation furnished
Jul 2, 2026Jul 22, 2026
20 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Corrective action takenClaim settled
Jul 1, 2026Jul 20, 2026
19 days
Foremost County Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Contract language / legal issueCorrective action takenInformation furnished
Jul 1, 2026Jul 17, 2026
16 days
State Farm LloydsNot confirmed
Delay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWindAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 1, 2026Jul 30, 2026
29 days
State Farm LloydsNot confirmed
Policyholder serviceEndorsement / RiderUnsatisfactory settlement or offerRoofAdjuster's handling
Company position upheldContract language / legal issue
Jul 1, 2026Jul 8, 2026
7 days
Texas Pioneer Farm Mutual Insurance Association, Inc.Not confirmed
CancellationUnsatisfactory settlement or offerRoofWindAdjuster's handling
Company position upheldQuestion of factInformation furnished
Jun 30, 2026Jul 20, 2026
20 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Question of fact
Jun 30, 2026Jul 16, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialRoofHailDamage disputeDeductibleAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 30, 2026Jul 24, 2026
24 days
Conifer Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindAppraisalAdjuster's handling
Corrective action takenInformation furnished
Jun 30, 2026Jul 17, 2026
17 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling
Question of factCompany position upheldInformation furnished
Jun 30, 2026Jul 17, 2026
17 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingRoofHailWindAppraisalAdjuster's handling
Company position upheldQuestion of fact
Jun 30, 2026Jul 30, 2026
30 days
Woodlands Insurance Company, TheNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeLoss of useAdjuster's handling
Appraisal Process InvokedContract language / legal issueAdditional Payment Expected
Jun 30, 2026Jul 30, 2026
30 days
Tatum Insurance Agency LLCNot confirmed
Policyholder serviceRoofWater damageDamage disputeLoss of useAdjuster's handling
Company position upheldQuestion of fact
Jun 30, 2026Jul 22, 2026
22 days
R.V.O.S. Farm Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDepreciationAdjuster's handling
Additional Payment ExpectedCorrective action takenContract language / legal issue
Jun 29, 2026Jul 15, 2026
16 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Jun 29, 2026Jul 23, 2026
24 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAdjuster's handling
Company position upheldInformation furnishedAdditional Payment Expected
Jun 29, 2026Jul 31, 2026
32 days
Benchmark Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAppraisalDepreciationAdjuster's handling
Additional Payment ExpectedContract language / legal issueCompany position upheld
Jun 29, 2026Jul 30, 2026
31 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jun 29, 2026Jul 21, 2026
22 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 29, 2026Jul 23, 2026
24 days
USAA Casualty Insurance CompanyConfirmed
Policyholder serviceDelays (Underwriting)Premium & ratingRefund of premiumRoof
Corrective action takenContract language / legal issuePremium Refunded
Jun 26, 2026Jul 14, 2026
18 days
Homesite Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 26, 2026Jul 17, 2026
21 days
Liberty Insurance CorporationConfirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageWindDamage disputeAdjuster's handling
Contract language / legal issueCorrective action takenCompany position upheld
Jun 26, 2026Jul 13, 2026
17 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingPolicyholder servicePremium & ratingRefund of premiumRoof
Corrective action takenPremium RefundedContract language / legal issue
Jun 26, 2026Jul 28, 2026
32 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 25, 2026Jul 30, 2026
35 days
American Risk Insurance Company, Inc.Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damage
Corrective action takenContract language / legal issueAdditional monies received
Jun 25, 2026Jul 16, 2026
21 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeLoss of useMoldAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jun 25, 2026Jul 10, 2026
15 days
American Economy Insurance CompanyConfirmed
Delay — claims handlingClaim denialRoofHailDeductibleAdjuster's handling
Contract language / legal issueCorrective action takenInformation furnished
Jun 25, 2026Jul 27, 2026
32 days
Texas Farm Bureau Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDeductible
Contract language / legal issueFailure to Timely RespondCompany position upheld
Jun 25, 2026Jul 27, 2026
32 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingPremium & ratingUnsatisfactory settlement or offerRoofHailDeductible
Contract language / legal issueInformation furnishedCompany position upheld
Jun 25, 2026Jul 17, 2026
22 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialRoofHail
Additional Payment ExpectedInformation furnishedContract language / legal issue
Jun 25, 2026Jul 10, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Additional monies receivedCorrective action taken
Jun 25, 2026Jul 21, 2026
26 days
State Farm LloydsNot confirmed
CancellationPolicyholder serviceDelays (Underwriting)RoofAdjuster's handling
Policy Issued/Restored
Jun 24, 2026Jul 27, 2026
33 days
State Farm LloydsConfirmed
Policyholder serviceDelays (Underwriting)Refund of premiumRoofHail
Corrective action takenInformation furnishedAdditional monies received
Jun 24, 2026Jul 24, 2026
30 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Jun 24, 2026Jul 15, 2026
21 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDepreciation
Additional Payment ExpectedContract language / legal issueCorrective action taken
Jun 24, 2026Jul 22, 2026
28 days
Liberty Insurance CorporationNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage dispute
Information furnishedCompany position upheldContract language / legal issue
Jun 23, 2026Jul 1, 2026
8 days
Allstate Indemnity CompanyNot confirmed
Claim denialRoofWater damageWindLoss of use
Company position upheldInformation furnishedContract language / legal issue
Jun 23, 2026Jul 14, 2026
21 days
Travelers Home and Marine Insurance Company, theNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jun 23, 2026Jul 23, 2026
30 days
American Economy Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHail
Additional Payment ExpectedAdditional monies receivedCorrective action taken
Jun 23, 2026Jul 14, 2026
21 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 22, 2026Jul 20, 2026
28 days
USAA Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalAdjuster's handling
Contract language / legal issueInformation furnished
Jun 22, 2026Jul 27, 2026
35 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWindDeductibleAdjuster's handling
Corrective action takenAdditional Payment ExpectedAdditional monies received
Jun 22, 2026Jul 22, 2026
30 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailDamage disputeAppraisalAdjuster's handling
Additional Payment ExpectedContract language / legal issueInformation furnished
Jun 22, 2026Jul 7, 2026
15 days
Texas Farmers Insurance CompanyNot confirmed
Claim denialRoofWater damageLoss of use
Company position upheldContract language / legal issueInformation furnished
Jun 22, 2026Jul 29, 2026
37 days
Liberty Insurance CorporationNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalDepreciationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 22, 2026Jul 9, 2026
17 days
Germania Farm Mutual Insurance AssociationNot confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 22, 2026Jul 6, 2026
14 days
Texas Windstorm Insurance AssociationNot confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage dispute
Information furnishedContract language / legal issueCompany position upheld
Jun 22, 2026Jul 14, 2026
22 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailDeductible
Question of factCompany position upheldContract language / legal issue
Jun 22, 2026Jul 30, 2026
38 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAppraisalLoss of useAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Jun 22, 2026Jul 13, 2026
21 days
Auros Reciprocal Insurance ExchangeConfirmed
Claim service & handlingDelay — claims handlingRoofHail
Additional monies receivedCorrective action takenInformation furnished
Jun 22, 2026Jul 23, 2026
31 days
Kin Interinsurance Nexus ExchangeNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindDamage disputeAppraisal
Contract language / legal issueCompany position upheld
Jun 19, 2026Jul 22, 2026
33 days
Auto Club Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenContract language / legal issue
Jun 19, 2026Jul 16, 2026
27 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCorrective action taken
Jun 19, 2026Jul 7, 2026
18 days
Woodlands Insurance Company, TheNot confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAdjuster's handling
Question of factInformation furnishedAdditional monies received
Jun 18, 2026Jul 7, 2026
19 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Company position upheldContract language / legal issueInformation furnished
Jun 18, 2026Jul 20, 2026
32 days
State Farm LloydsNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jun 18, 2026Jul 20, 2026
32 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWind
Company position upheldAdditional monies receivedContract language / legal issue
Jun 18, 2026Jul 8, 2026
20 days
United Services Automobile AssociationConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Jun 18, 2026Jul 21, 2026
33 days
Elevate Reciprocal ExchangeNot confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Information furnishedContract language / legal issue
Jun 18, 2026Jul 20, 2026
32 days
Texas Fair Plan AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage dispute
Information furnishedCompany position upheldQuestion of fact
Jun 17, 2026Jul 7, 2026
20 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingRoofHailAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Jun 17, 2026Jun 26, 2026
9 days
Travelers Personal Insurance CompanyNot confirmed
Claim denialRoofWindDamage disputeDeductibleDepreciationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jun 17, 2026Jul 7, 2026
20 days
Auto Club Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Additional Payment ExpectedCorrective action takenAdditional monies received
Jun 17, 2026Jul 20, 2026
33 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciation
Information furnishedContract language / legal issueCompany position upheld
Jun 17, 2026Jul 20, 2026
33 days
Arbor Reciprocal Exchange CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHail
Company position upheldInformation furnishedContract language / legal issue
Jun 17, 2026Jul 15, 2026
28 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDamage dispute
Contract language / legal issueCompany position upheld
Jun 16, 2026Jul 7, 2026
21 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAdjuster's handling
Question of fact
Jun 16, 2026Jul 20, 2026
34 days
Central Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisal
Information furnishedCompany position upheldContract language / legal issue
Jun 16, 2026Jul 7, 2026
21 days
Farmers Mutual Insurance Association of Burnet CountyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Company position upheldContract language / legal issueInformation furnished
Jun 16, 2026Jul 14, 2026
28 days
SureChoice Underwriters Reciprocal ExchangeNot confirmed
Claim denialRoofHailWindAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 16, 2026Jul 2, 2026
16 days
Occidental Fire & Casualty Company of North CarolinaNot confirmed
CancellationPolicyholder serviceRoof
Information furnishedPolicy Issued/Restored
Jun 16, 2026Jul 17, 2026
31 days
Texas Windstorm Insurance AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Jun 15, 2026Jul 21, 2026
36 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDamage dispute
Information furnishedAdditional monies receivedQuestion of fact
Jun 15, 2026Jul 13, 2026
28 days
Auros Reciprocal Insurance ExchangeNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeLoss of useAdjuster's handling
Claim settledQuestion of factContract language / legal issue
Jun 15, 2026Jul 14, 2026
29 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage dispute
Information furnishedAdditional monies receivedQuestion of fact
Jun 15, 2026Jul 8, 2026
23 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jun 15, 2026Jul 17, 2026
32 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected

These are the rows TDI publishes, unedited, for complaints carrying the roof tag. They are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 6,648; the counts everywhere else on this page cover all 6,648.

About this page

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023against organizational respondents, where TDI’s own keyword tagging includes ROOF. Snapshot pulled August 3, 2026.

TDI records issue tags on about 78% of homeowner complaints and a single complaint often carries several, so every count on this page is a floor rather than a total. A confirmed complaint is one TDI reviewed and found had merit; it is not a finding of bad faith, a court judgment, or a sanction. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions.