Texas homeowner complaints · Roof

Roof complaints, and what Texas did about them

Texans filed 6,610 homeowner insurance complaints tagged roof between January 1, 2023 and July 15, 2026. The Texas Department of Insurance confirmed 1,444 of them — 21.8%, against 21.9% across every homeowner complaint on file. That is about average: the state is neither more nor less persuaded by these than by anything else.

6,610
complaints tagged roof
1,444
confirmed by TDI
21.8%
confirmation rate · 21.9% across all complaints
1,129
of all 6,610 ended with the carrier paying more money

Which carriers these land on

Respondents with 20 or more roof complaints

Volume follows market share — the biggest writers top this list because they write the most policies. The last column is the more telling one: it is the share of that carrier’s total complaints carrying this tag, which says what its book is actually generating disputes over.

How these complaints end

Dispositions on the 1,444 confirmed roof complaints
Corrective action taken1,009 · 70%
Information furnished658 · 46%
Contract language / legal issue604 · 42%
Additional monies received495 · 34%
Claim settled462 · 32%
Additional Payment Expected294 · 20%
Question of fact285 · 20%
Company position upheld129 · 9%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 73 days, against 71 statewide.

The records

120 most recent of 6,610 · confirmed rows shaded
ReceivedClosedCarrierTDI verdictWhat the complaint was aboutHow it closed
Jul 15, 2026Jul 24, 2026
9 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingClaim denialEndorsement / RiderRoofHailWindAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jul 13, 2026Jul 24, 2026
11 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDepreciationAdjuster's handling
Additional monies receivedCorrective action takenContract language / legal issue
Jul 13, 2026Jul 23, 2026
10 days
Spinnaker Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Corrective action takenAdditional Payment ExpectedInformation furnished
Jul 10, 2026Jul 24, 2026
14 days
ASI LloydsNot confirmed
Claim denialPolicy ExclusionRoofWindDamage disputeMoldFoundationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 9, 2026Jul 24, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofAppraisalLoss of useAdjuster's handling
Contract language / legal issueNon-renewal rescindedInformation furnished
Jul 8, 2026Jul 20, 2026
12 days
Texas Windstorm Insurance AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jul 8, 2026Jul 24, 2026
16 days
American Summit Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Contract language / legal issueCompany position upheld
Jul 8, 2026Jul 20, 2026
12 days
Texas Windstorm Insurance AssociationNot confirmed
Non-RenewalRoof
Information furnishedCompany position upheld
Jul 7, 2026Jul 22, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageAppraisalMold
Corrective action takenNon-renewal rescindedInformation furnished
Jul 7, 2026Jul 22, 2026
15 days
Travelers Personal Insurance CompanyConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenAdditional monies receivedQuestion of fact
Jul 7, 2026Jul 24, 2026
17 days
Liberty Mutual Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofAppraisalAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jul 7, 2026Jul 22, 2026
15 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Question of factInformation furnishedCorrective action taken
Jul 6, 2026Jul 22, 2026
16 days
Allstate Indemnity CompanyNot confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Jul 6, 2026Jul 22, 2026
16 days
Mid-Century Insurance Company of TexasNot confirmed
Claim service & handlingClaim denialRoofAdjuster's handling
Contract language / legal issue
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Information furnishedContract language / legal issue
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Policy ExclusionUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 6, 2026Jul 24, 2026
18 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issue
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Delay — policyholder serviceUnsatisfactory settlement or offerRoofDeductibleAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 6, 2026Jul 22, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofAppraisalAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 2, 2026Jul 22, 2026
20 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Claim settledCorrective action taken
Jul 1, 2026Jul 20, 2026
19 days
Foremost County Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Information furnishedContract language / legal issueCorrective action taken
Jul 1, 2026Jul 17, 2026
16 days
State Farm LloydsNot confirmed
Delay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWindAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 1, 2026Jul 8, 2026
7 days
Texas Pioneer Farm Mutual Insurance Association, Inc.Not confirmed
CancellationUnsatisfactory settlement or offerRoofWindAdjuster's handling
Question of factInformation furnishedCompany position upheld
Jun 30, 2026Jul 20, 2026
20 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Question of fact
Jun 30, 2026Jul 16, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialRoofHailDamage disputeDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 30, 2026Jul 24, 2026
24 days
Conifer Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindAppraisalAdjuster's handling
Corrective action takenInformation furnished
Jun 30, 2026Jul 17, 2026
17 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling
Company position upheldInformation furnishedQuestion of fact
Jun 30, 2026Jul 17, 2026
17 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingRoofHailWindAppraisalAdjuster's handling
Company position upheldQuestion of fact
Jun 30, 2026Jul 22, 2026
22 days
R.V.O.S. Farm Mutual Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDepreciationAdjuster's handling
Contract language / legal issueCorrective action takenAdditional Payment Expected
Jun 29, 2026Jul 15, 2026
16 days
Garrison Property and Casualty Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Jun 29, 2026Jul 23, 2026
24 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAdjuster's handling
Additional Payment ExpectedInformation furnishedCompany position upheld
Jun 29, 2026Jul 21, 2026
22 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jun 29, 2026Jul 23, 2026
24 days
USAA Casualty Insurance CompanyConfirmed
Policyholder serviceDelays (Underwriting)Premium & ratingRefund of premiumRoof
Premium RefundedCorrective action takenContract language / legal issue
Jun 26, 2026Jul 14, 2026
18 days
Homesite Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 26, 2026Jul 17, 2026
21 days
Liberty Insurance CorporationConfirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageWindDamage disputeAdjuster's handling
Company position upheldCorrective action takenContract language / legal issue
Jun 26, 2026Jul 13, 2026
17 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingPolicyholder servicePremium & ratingRefund of premiumRoof
Corrective action takenContract language / legal issuePremium Refunded
Jun 25, 2026Jul 16, 2026
21 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeLoss of useMoldAdjuster's handling
Question of factContract language / legal issueInformation furnished
Jun 25, 2026Jul 10, 2026
15 days
American Economy Insurance CompanyConfirmed
Delay — claims handlingClaim denialRoofHailDeductibleAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Jun 25, 2026Jul 17, 2026
22 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialRoofHail
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Jun 25, 2026Jul 10, 2026
15 days
State Farm LloydsConfirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Corrective action takenAdditional monies received
Jun 25, 2026Jul 21, 2026
26 days
State Farm LloydsNot confirmed
CancellationPolicyholder serviceDelays (Underwriting)RoofAdjuster's handling
Policy Issued/Restored
Jun 24, 2026Jul 24, 2026
30 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional Payment ExpectedCorrective action takenInformation furnished
Jun 24, 2026Jul 15, 2026
21 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDepreciation
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Jun 24, 2026Jul 22, 2026
28 days
Liberty Insurance CorporationNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage dispute
Contract language / legal issueInformation furnishedCompany position upheld
Jun 23, 2026Jul 1, 2026
8 days
Allstate Indemnity CompanyNot confirmed
Claim denialRoofWater damageWindLoss of use
Contract language / legal issueCompany position upheldInformation furnished
Jun 23, 2026Jul 14, 2026
21 days
Travelers Home and Marine Insurance Company, theNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jun 23, 2026Jul 23, 2026
30 days
American Economy Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHail
Corrective action takenAdditional monies receivedAdditional Payment Expected
Jun 23, 2026Jul 14, 2026
21 days
American Economy Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jun 22, 2026Jul 20, 2026
28 days
USAA Casualty Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalAdjuster's handling
Contract language / legal issueInformation furnished
Jun 22, 2026Jul 22, 2026
30 days
Homesite Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailDamage disputeAppraisalAdjuster's handling
Contract language / legal issueInformation furnishedAdditional Payment Expected
Jun 22, 2026Jul 7, 2026
15 days
Texas Farmers Insurance CompanyNot confirmed
Claim denialRoofWater damageLoss of use
Company position upheldInformation furnishedContract language / legal issue
Jun 22, 2026Jul 9, 2026
17 days
Germania Farm Mutual Insurance AssociationNot confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 22, 2026Jul 6, 2026
14 days
Texas Windstorm Insurance AssociationNot confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage dispute
Information furnishedContract language / legal issueCompany position upheld
Jun 22, 2026Jul 14, 2026
22 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailDeductible
Contract language / legal issueCompany position upheldQuestion of fact
Jun 22, 2026Jul 13, 2026
21 days
Auros Reciprocal Insurance ExchangeConfirmed
Claim service & handlingDelay — claims handlingRoofHail
Corrective action takenAdditional monies receivedInformation furnished
Jun 22, 2026Jul 23, 2026
31 days
Kin Interinsurance Nexus ExchangeNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindDamage disputeAppraisal
Contract language / legal issueCompany position upheld
Jun 19, 2026Jul 22, 2026
33 days
Auto Club Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCorrective action taken
Jun 19, 2026Jul 16, 2026
27 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue
Jun 19, 2026Jul 7, 2026
18 days
Woodlands Insurance Company, TheNot confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
Jun 18, 2026Jul 7, 2026
19 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Company position upheldInformation furnishedContract language / legal issue
Jun 18, 2026Jul 20, 2026
32 days
State Farm LloydsNot confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 18, 2026Jul 20, 2026
32 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWind
Contract language / legal issueCompany position upheldAdditional Payment Expected
Jun 18, 2026Jul 8, 2026
20 days
United Services Automobile AssociationConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Jun 18, 2026Jul 21, 2026
33 days
Elevate Reciprocal ExchangeNot confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Contract language / legal issueInformation furnished
Jun 18, 2026Jul 20, 2026
32 days
Texas Fair Plan AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage dispute
Question of factCompany position upheldInformation furnished
Jun 17, 2026Jul 7, 2026
20 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingRoofHailAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Jun 17, 2026Jun 26, 2026
9 days
Travelers Personal Insurance CompanyNot confirmed
Claim denialRoofWindDamage disputeDeductibleDepreciationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 17, 2026Jul 7, 2026
20 days
Auto Club Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Additional monies receivedAdditional Payment ExpectedCorrective action taken
Jun 17, 2026Jul 20, 2026
33 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciation
Information furnishedContract language / legal issueCompany position upheld
Jun 17, 2026Jul 20, 2026
33 days
Arbor Reciprocal Exchange CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHail
Information furnishedContract language / legal issueCompany position upheld
Jun 17, 2026Jul 15, 2026
28 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDamage dispute
Company position upheldContract language / legal issue
Jun 16, 2026Jul 7, 2026
21 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAdjuster's handling
Question of fact
Jun 16, 2026Jul 20, 2026
34 days
Central Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisal
Contract language / legal issueCompany position upheldInformation furnished
Jun 16, 2026Jul 7, 2026
21 days
Farmers Mutual Insurance Association of Burnet CountyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Information furnishedCompany position upheldContract language / legal issue
Jun 16, 2026Jul 14, 2026
28 days
SureChoice Underwriters Reciprocal ExchangeNot confirmed
Claim denialRoofHailWindAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 16, 2026Jul 2, 2026
16 days
Occidental Fire & Casualty Company of North CarolinaNot confirmed
CancellationPolicyholder serviceRoof
Information furnishedPolicy Issued/Restored
Jun 16, 2026Jul 17, 2026
31 days
Texas Windstorm Insurance AssociationNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
Jun 15, 2026Jul 21, 2026
36 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDamage dispute
Question of factInformation furnished
Jun 15, 2026Jul 13, 2026
28 days
Auros Reciprocal Insurance ExchangeNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeLoss of useAdjuster's handling
Claim settledContract language / legal issueQuestion of fact
Jun 15, 2026Jul 14, 2026
29 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage dispute
Question of factInformation furnishedAdditional monies received
Jun 15, 2026Jul 8, 2026
23 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jun 15, 2026Jul 17, 2026
32 days
State Farm LloydsConfirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Jun 15, 2026Jul 16, 2026
31 days
Texas Farmers Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Contract language / legal issueCompany position upheld
Jun 15, 2026Jul 17, 2026
32 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Information furnishedContract language / legal issue
Jun 15, 2026Jul 7, 2026
22 days
Safeco Insurance Company of IndianaConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Jun 15, 2026Jul 6, 2026
21 days
State Farm LloydsNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of fact
Jun 15, 2026Jul 2, 2026
17 days
Conifer Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionRoofHailWindDamage disputeAppraisalAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 15, 2026Jul 17, 2026
32 days
Economy Preferred Insurance CompanyNot confirmed
Claim service & handlingClaim denialRoofHailDamage disputeAdjuster's handling
Question of factInformation furnishedAdditional Payment Expected
Jun 15, 2026Jul 13, 2026
28 days
Southern Vanguard Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindDamage disputeAppraisalAdjuster's handling
Contract language / legal issueCorrective action takenClaim settled
Jun 15, 2026Jun 30, 2026
15 days
Auto Club Indemnity CompanyNot confirmed
Claim denialPolicy ExclusionRoofWater damageDamage disputeAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 12, 2026Jul 6, 2026
24 days
Underwriters at Lloyd's, LondonNot confirmed
Claim service & handlingClaim denialNon-RenewalRefund of premiumRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issue
Jun 12, 2026Jul 1, 2026
19 days
Texas Fair Plan AssociationNot confirmed
OtherRoofHailDeductible
Question of factInformation furnished
Jun 12, 2026Jul 7, 2026
25 days
SureChoice Underwriters Reciprocal ExchangeConfirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Corrective action takenInformation furnishedAdditional Payment Expected
Jun 12, 2026Jul 16, 2026
34 days
Homesite Insurance CompanyConfirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedAdditional Payment ExpectedCorrective action taken
Jun 12, 2026Jul 8, 2026
26 days
American Risk Insurance Company, Inc.Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage dispute
Appraisal Process InvokedQuestion of factCorrective action taken
Jun 12, 2026Jun 29, 2026
17 days
USAA General Indemnity CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAppraisalAdjuster's handling
Corrective action takenClaim settled
Jun 12, 2026Jul 1, 2026
19 days
State Farm LloydsNot confirmed
Claim service & handlingClaim denialRoofHailWindDeductibleAppraisalAdjuster's handling
Additional Payment ExpectedContract language / legal issueInformation furnished
Jun 12, 2026Jul 2, 2026
20 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindAppraisalAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 12, 2026Jul 7, 2026
25 days
Lyndon Southern Insurance CompanyNot confirmed
Claim denialRoofAdjuster's handling
Contract language / legal issue
Jun 12, 2026Jul 1, 2026
19 days
ASI LloydsNot confirmed
Claim denialRoofHailAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 11, 2026Jun 23, 2026
12 days
Allstate Vehicle and Property Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailAdjuster's handling
Information furnishedCorrective action takenContract language / legal issue
Jun 11, 2026Jul 9, 2026
28 days
American Bankers Insurance Company of FloridaNot confirmed
Claim denialRoofWater damageWind
Company position upheldQuestion of factContract language / legal issue
Jun 11, 2026Jun 22, 2026
11 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jun 11, 2026Jul 2, 2026
21 days
Woodlands Insurance Company, TheConfirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Contract language / legal issueAdditional monies received
Jun 10, 2026Jun 19, 2026
9 days
Texas Fair Plan AssociationNot confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAppraisalAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 10, 2026Jul 7, 2026
27 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciationLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Jun 10, 2026Jun 26, 2026
16 days
State Farm LloydsNot confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jun 10, 2026Jul 20, 2026
40 days
Homesite Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Contract language / legal issueCorrective action takenAdditional Payment Expected
Jun 10, 2026Jul 8, 2026
28 days
Underwriters at Lloyd's, LondonNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Jun 9, 2026Jun 24, 2026
15 days
State Farm LloydsNot confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionRoofHailWindDamage disputeFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jun 9, 2026Jul 13, 2026
34 days
Allstate Texas Lloyd'sNot confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisal
Appraisal Process InvokedAdditional Payment ExpectedContract language / legal issue
Jun 9, 2026Jun 30, 2026
21 days
American Risk Insurance Company, Inc.Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 9, 2026Jun 26, 2026
17 days
SureChoice Underwriters Reciprocal ExchangeNot confirmed
Claim service & handlingClaim denialRoofHailWater damageWindAppraisal
Contract language / legal issueCompany position upheldQuestion of fact
Jun 9, 2026Jul 6, 2026
27 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Claim service & handlingClaim denialPolicy ExclusionRoofHailDamage disputeAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jun 9, 2026Jun 30, 2026
21 days
Texas Farm Bureau Mutual Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jun 9, 2026Jun 22, 2026
13 days
Columbia Lloyds Insurance CompanyNot confirmed
Claim service & handlingRoofHailWind
Contract language / legal issueQuestion of factCompany position upheld
Jun 9, 2026Jun 26, 2026
17 days
Allstate Vehicle and Property Insurance CompanyNot confirmed
Policyholder serviceEndorsement / RiderPremium & ratingRefund of premiumRoofHailWind
Information furnishedCompany position upheldContract language / legal issue
Jun 8, 2026Jul 8, 2026
30 days
Travelers Personal Insurance CompanyNot confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldInformation furnishedQuestion of fact
Jun 8, 2026Jul 1, 2026
23 days
Esurance Insurance CompanyConfirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Jun 8, 2026Jul 8, 2026
30 days
Esurance Insurance CompanyNot confirmed
Claim service & handlingDelay — claims handlingRoofHailWind
Question of factInformation furnished

These are the rows TDI publishes, unedited, for complaints carrying the roof tag. They are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 6,610; the counts everywhere else on this page cover all 6,610.

About this page

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023against organizational respondents, where TDI’s own keyword tagging includes ROOF. Snapshot pulled July 28, 2026.

TDI records issue tags on about 78% of homeowner complaints and a single complaint often carries several, so every count on this page is a floor rather than a total. A confirmed complaint is one TDI reviewed and found had merit; it is not a finding of bad faith, a court judgment, or a sanction. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions.