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Texas Carrier Complaint Index/USAA Casualty Insurance Company

Texas Department of Insurance record

USAA Casualty Insurance Company

Texans filed 250 homeowner complaints against USAA Casualty Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 73 times. Across all 250, 48 ended with the carrier paying the homeowner more money — 26 of them complaints the state had confirmed.

73
complaints confirmed by TDI
29.2%
of complaints confirmed · 7.3 points above the statewide average.
0.87×
complaints per policy vs. average (2025)
48
of all 250 complaints ended with additional money paid

TDI weighs complaints against business written: 254,542 homeowners policies in force in 2025. Complaint volume is about what its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 250 complaints
Adjuster's handling139 · 46 confirmed
Water damage92 · 27 confirmed
Roof79 · 28 confirmed
Hail56 · 15 confirmed
Plumbing44 · 15 confirmed
Wind40 · 15 confirmed
Damage dispute34 · 13 confirmed
Appraisal32 · 9 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 73 confirmed complaints closed
Corrective action taken54 · 74%
Contract language / legal issue34 · 47%
Information furnished30 · 41%
Additional monies received26 · 36%
Claim settled22 · 30%
Additional Payment Expected12 · 16%
Question of fact10 · 14%
Premium Refunded6 · 8%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202341 filed · 4 confirmed
202459 filed · 18 confirmed
2025108 filed · 28 confirmed
202642 filed · 23 confirmed

The records

120 most recent of 250 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 6, 2026Jul 23, 2026
17 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Additional Payment ExpectedQuestion of fact
Jul 2, 2026Jul 23, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
Jun 29, 2026Jul 23, 2026
24 days		Confirmed
Policyholder serviceDelays (Underwriting)Premium & ratingRefund of premiumRoof
Premium RefundedCorrective action takenContract language / legal issue
Jun 26, 2026Jul 22, 2026
26 days		Confirmed
CancellationPolicyholder serviceDelay — policyholder serviceDelays (Underwriting)Refund of premium
Contract language / legal issueInformation furnishedPremium Refunded
Jun 22, 2026Jul 20, 2026
28 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalAdjuster's handling
Contract language / legal issueInformation furnished
Jun 17, 2026Jul 7, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledInformation furnishedContract language / legal issue
Jun 16, 2026Jul 9, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbing
Information furnishedAdditional monies receivedCorrective action taken
Jun 10, 2026Jun 29, 2026
19 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenClaim settled
Jun 9, 2026Jul 24, 2026
45 days		Confirmed
Delay — claims handlingClaim denialLiability DisputeWindDamage disputeAppraisal
Claim settledContract language / legal issueCompany position upheld
May 27, 2026Jun 22, 2026
26 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDeductibleAppraisal
Question of factContract language / legal issueInformation furnished
May 22, 2026Jun 18, 2026
27 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
May 20, 2026Jun 9, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Corrective action takenInformation furnished
May 20, 2026Jun 10, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeLoss of useAdjuster's handling
Corrective action takenContract language / legal issueQuestion of fact
May 19, 2026Jun 10, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Company position upheldContract language / legal issue
May 18, 2026Jun 9, 2026
22 days		Confirmed
Policyholder serviceDelays (Underwriting)Deductible
Corrective action takenInformation furnished
May 14, 2026Jun 26, 2026
43 days		Not confirmed
Claim service & handlingPolicyholder serviceUnsatisfactory settlement or offerAppraisal
Company position upheldContract language / legal issue
May 13, 2026May 29, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialHailWater damageWindAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
May 8, 2026Jun 1, 2026
24 days		Confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
May 4, 2026May 28, 2026
24 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageMoldAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
Apr 29, 2026May 18, 2026
19 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 29, 2026May 29, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Apr 29, 2026May 15, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
Apr 27, 2026Jun 2, 2026
36 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenClaim settled
Apr 20, 2026May 12, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAppraisalAdjuster's handling
Contract language / legal issueClaim settled
Apr 9, 2026Apr 23, 2026
14 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeDeductibleAdjuster's handling
Question of factContract language / legal issueInformation furnished
Apr 8, 2026Apr 29, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueClaim settled
Apr 2, 2026Apr 28, 2026
26 days		Confirmed
Claim denialWater damagePlumbing
Additional monies receivedCorrective action takenContract language / legal issue
Apr 1, 2026Apr 16, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Mar 19, 2026Apr 8, 2026
20 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Information furnishedClaim settledContract language / legal issue
Mar 19, 2026Apr 15, 2026
27 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 19, 2026Apr 13, 2026
25 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueQuestion of fact
Feb 25, 2026Mar 20, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Feb 24, 2026Mar 30, 2026
34 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMold
Additional Payment ExpectedContract language / legal issueCorrective action taken
Feb 23, 2026Apr 2, 2026
38 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisal
Information furnishedContract language / legal issueAdditional Payment Expected
Feb 19, 2026Mar 25, 2026
34 days		Not confirmed
Premium & rating
Company position upheldInformation furnishedContract language / legal issue
Feb 12, 2026Mar 6, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisalDepreciation
Claim settledContract language / legal issueCorrective action taken
Feb 11, 2026Mar 4, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damagePlumbingAppraisalAdjuster's handling
Company position upheldQuestion of factInformation furnished
Feb 9, 2026Mar 24, 2026
43 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAppraisal
Additional monies receivedCorrective action takenInformation furnished
Feb 9, 2026Mar 18, 2026
37 days		Not confirmed
Claim service & handlingDelay — claims handling
Question of factInformation furnished
Feb 5, 2026Feb 27, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAppraisalAdjuster's handling
Question of factInformation furnished
Feb 5, 2026Mar 2, 2026
25 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWind
Additional Payment ExpectedAdditional monies receivedCorrective action taken
Jan 20, 2026Feb 18, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Contract language / legal issueCompany position upheldAdditional Payment Expected
Dec 31, 2025Feb 3, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialMoldAdjuster's handling
Company position upheldContract language / legal issue
Dec 22, 2025Feb 9, 2026
49 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Company position upheldClaim settledQuestion of fact
Dec 17, 2025Feb 24, 2026
69 days		Not confirmed
Unsatisfactory settlement or offerRoofWindAdjuster's handling
Contract language / legal issueCompany position upheldAdditional monies received
Dec 12, 2025Feb 23, 2026
73 days		Confirmed
Claim service & handlingClaim denialAdjuster's handling
Claim settledCorrective action taken
Dec 11, 2025Feb 19, 2026
70 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Claim settledCorrective action taken
Dec 9, 2025Jan 27, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCompany position upheld
Dec 9, 2025Jan 27, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingWindLoss of use
Contract language / legal issueInformation furnishedAdditional Payment Expected
Dec 9, 2025Jan 23, 2026
45 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbing
Contract language / legal issueAdditional monies receivedQuestion of fact
Dec 8, 2025Dec 30, 2025
22 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMold
Question of factCompany position upheldContract language / legal issue
Dec 2, 2025Mar 9, 2026
97 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialPlumbingMold
Information furnishedCompany position upheldContract language / legal issue
Nov 25, 2025Feb 13, 2026
80 days		Not confirmed
Claim service & handlingPolicyholder serviceMisrepresentationUnsatisfactory settlement or offerUse Of Clue Reports
Contract language / legal issueQuestion of fact
Nov 12, 2025Jan 6, 2026
55 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
Nov 4, 2025Feb 9, 2026
97 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationAdjuster's handling
Additional monies receivedCorrective action takenContract language / legal issue
Oct 31, 2025Jan 9, 2026
70 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Corrective action takenClaim settledAdditional monies received
Oct 30, 2025Dec 5, 2025
36 days		Not confirmed
Claim denialWater damagePlumbingMold
Contract language / legal issueQuestion of factCompany position upheld
Oct 27, 2025Jan 28, 2026
93 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeLoss of useAdjuster's handling
Contract language / legal issueCorrective action takenAdditional Payment Expected
Oct 20, 2025Nov 12, 2025
23 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Oct 17, 2025Jan 27, 2026
102 days		Not confirmed
Policyholder service
Information furnishedContract language / legal issueCompany position upheld
Oct 13, 2025Jan 29, 2026
108 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldFoundation
Corrective action takenContract language / legal issueAdditional Payment Expected
Oct 10, 2025Jan 14, 2026
96 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Information furnishedContract language / legal issueAdditional monies received
Oct 10, 2025Nov 4, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Contract language / legal issueClaim settledCompany position upheld
Oct 8, 2025Oct 31, 2025
23 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Question of factContract language / legal issueInformation furnished
Oct 2, 2025Oct 27, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Contract language / legal issueClaim settledQuestion of fact
Sep 18, 2025Oct 13, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Additional monies receivedQuestion of factInformation furnished
Sep 18, 2025Nov 4, 2025
47 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of use
Question of factInformation furnishedContract language / legal issue
Sep 17, 2025Oct 13, 2025
26 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductible
Company position upheldContract language / legal issueInformation furnished
Sep 12, 2025Jan 16, 2026
126 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Sep 11, 2025Jan 20, 2026
131 days		Not confirmed
Claim service & handlingClaim denialAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Sep 3, 2025Dec 15, 2025
103 days		Confirmed
Premium & ratingRefund of premiumRoof
Premium RefundedCorrective action takenInformation furnished
Sep 2, 2025Jan 12, 2026
132 days		Not confirmed
Premium & rating
Question of factContract language / legal issueCompany position upheld
Aug 28, 2025Dec 12, 2025
106 days		Not confirmed
Claim service & handlingDelay — claims handlingPrompt PayRoofWater damageAdjuster's handling
Additional Payment ExpectedAdditional monies receivedInformation furnished
Aug 26, 2025Nov 12, 2025
78 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedQuestion of fact
Aug 26, 2025Dec 5, 2025
101 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueClaim settledCorrective action taken
Aug 25, 2025Oct 8, 2025
44 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factInformation furnished
Aug 20, 2025Oct 6, 2025
47 days		Not confirmed
Claim service & handlingClaim denialRoofWind
Company position upheldContract language / legal issueInformation furnished
Aug 14, 2025Sep 26, 2025
43 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHail
Information furnishedContract language / legal issueAdditional monies received
Aug 13, 2025Sep 29, 2025
47 days		Not confirmed
Claim denialPolicy ExclusionWater damagePlumbing
Contract language / legal issueQuestion of fact
Aug 12, 2025Oct 21, 2025
70 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Question of factClaim settledContract language / legal issue
Aug 11, 2025Nov 25, 2025
106 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAdjuster's handling
Additional Payment ExpectedInformation furnishedQuestion of fact
Aug 8, 2025Dec 5, 2025
119 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerPlumbingFoundation
Contract language / legal issueCompany position upheld
Aug 7, 2025Dec 16, 2025
131 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDamage disputeAppraisal
Information furnishedAdditional monies receivedQuestion of fact
Aug 7, 2025Sep 11, 2025
35 days		Not confirmed
Claim service & handlingAppraisal
Contract language / legal issueClaim settledInformation furnished
Aug 6, 2025Oct 13, 2025
68 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindAppraisal
Additional monies receivedInformation furnished
Aug 5, 2025Sep 9, 2025
35 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAppraisal
Information furnishedCompany position upheldContract language / legal issue
Jul 29, 2025Sep 22, 2025
55 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueInformation furnished
Jul 29, 2025Aug 20, 2025
22 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenClaim settledInformation furnished
Jul 24, 2025Nov 13, 2025
112 days		Not confirmed
Premium & ratingUse Of Clue Reports
Question of factInformation furnished
Jul 24, 2025Oct 27, 2025
95 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageDeductibleAdjuster's handling
Claim settledContract language / legal issueInformation furnished
Jul 24, 2025Oct 28, 2025
96 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueInformation furnishedClaim settled
Jul 23, 2025Aug 15, 2025
23 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAppraisal
Contract language / legal issueInformation furnishedClaim settled
Jul 23, 2025Oct 28, 2025
97 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageWind
Information furnishedContract language / legal issueQuestion of fact
Jul 17, 2025Nov 10, 2025
116 days		Confirmed
Claim denialRoofHailAppraisalAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Jul 15, 2025Oct 20, 2025
97 days		Not confirmed
CancellationPremium & rating
Contract language / legal issueCompany position upheldInformation furnished
Jul 15, 2025Nov 13, 2025
121 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisal
Corrective action takenQuestion of factClaim settled
Jul 14, 2025Oct 2, 2025
80 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Additional Payment ExpectedAdditional monies receivedClaim settled
Jul 14, 2025Nov 23, 2025
132 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalLoss of useAdjuster's handling
Contract language / legal issueClaim settledCorrective action taken
Jul 11, 2025Oct 31, 2025
112 days		Not confirmed
Claim service & handlingClaim denialHailWindDamage disputeAdjuster's handling
Information furnishedCompany position upheld
Jul 9, 2025Oct 15, 2025
98 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jul 9, 2025Sep 24, 2025
77 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Jul 7, 2025Nov 5, 2025
121 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleAppraisalMoldAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Jul 7, 2025Aug 4, 2025
28 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Jul 3, 2025Sep 23, 2025
82 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedCorrective action taken
Jun 26, 2025Nov 26, 2025
153 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Information furnishedQuestion of factClaim settled
Jun 19, 2025Aug 13, 2025
55 days		Confirmed
Claim denialWindAdjuster's handling
Company position upheldContract language / legal issue
Jun 17, 2025Oct 3, 2025
108 days		Not confirmed
Policyholder serviceDeductible
Information furnishedQuestion of factCompany position upheld
Jun 16, 2025Oct 20, 2025
126 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeDeductible
Contract language / legal issueQuestion of fact
Jun 16, 2025Sep 19, 2025
95 days		Not confirmed
Claim denialRoofHailAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Jun 10, 2025Oct 9, 2025
121 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindLoss of use
Contract language / legal issueNon-renewal rescindedAdditional monies received
Jun 9, 2025Oct 8, 2025
121 days		Confirmed
Policyholder serviceUnsatisfactory settlement or offerWindDeductible
Corrective action takenContract language / legal issueAdditional monies received
Jun 9, 2025Oct 1, 2025
114 days		Not confirmed
Claim denialWater damageDamage disputePlumbing
Company position upheldInformation furnishedContract language / legal issue
Jun 3, 2025Dec 23, 2025
203 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHail
Corrective action takenAdditional monies receivedQuestion of fact
Jun 3, 2025Oct 22, 2025
141 days		Not confirmed
Claim service & handlingDelay — claims handlingPlumbing
Information furnishedContract language / legal issue
Jun 3, 2025Oct 3, 2025
122 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDeductibleDepreciationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jun 2, 2025Oct 10, 2025
130 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisal
Question of factAdditional Payment Expected
May 24, 2025Aug 7, 2025
75 days		Not confirmed
Claim denial
Contract language / legal issueInformation furnishedCompany position upheld
May 23, 2025Sep 10, 2025
110 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisal
Contract language / legal issueAdditional Payment ExpectedInformation furnished
May 20, 2025Sep 10, 2025
113 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductible
Contract language / legal issueQuestion of factInformation furnished
May 15, 2025Aug 9, 2025
86 days		Not confirmed
Unsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 250 records; the counts everywhere else on this page cover all 250. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
SureChoice Underwriters Reciprocal Exchange
48 confirmed of 268
Auto Club Indemnity Company
73 confirmed of 262
American Mercury Lloyd's Insurance Company
34 confirmed of 262
USAA General Indemnity Company
72 confirmed of 250
Mid-Century Insurance Company of Texas
56 confirmed of 241
United Services Automobile Association
61 confirmed of 239

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where USAA Casualty Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about USAA Casualty Insurance Company.