Texas Carrier Complaint Index/Auto Club Indemnity Company

Texas Department of Insurance record

Auto Club Indemnity Company

Texans filed 262 homeowner complaints against Auto Club Indemnity Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 73 times. Across all 262, 42 ended with the carrier paying the homeowner more money — 16 of them complaints the state had confirmed.

complaints confirmed by TDI

27.9%

of complaints confirmed · 5.9 points above the statewide average.

1.04×

complaints per policy vs. average (2025)

of all 262 complaints ended with additional money paid

TDI weighs complaints against business written: 182,171 homeowners policies in force in 2025. Complaint volume is about what its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons

Issue tags across all 262 complaints

Adjuster's handling103 · 26 confirmed

Roof89 · 22 confirmed

Hail77 · 22 confirmed

Water damage57 · 8 confirmed

Damage dispute35 · 6 confirmed

Deductible32 · 6 confirmed

Plumbing27 · 3 confirmed

Wind25 · 5 confirmed

Tags overlap and TDI records them on about 78% of complaints, so these are floors.

How the 73 confirmed complaints closed

Corrective action taken58 · 79%

Information furnished41 · 56%

Contract language / legal issue20 · 27%

Additional monies received16 · 22%

Policy Issued/Restored11 · 15%

Premium Refunded11 · 15%

Question of fact8 · 11%

Additional Payment Expected8 · 11%

One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 71 days, against 71 statewide.

By year

Complaints received · 2026 is partial

202348 filed · 9 confirmed

202476 filed · 12 confirmed

202590 filed · 24 confirmed

202648 filed · 28 confirmed

The records

120 most recent of 262 · confirmed rows shaded

Received	Closed	TDI verdict	What the complaint was about	How it closed
Jul 7, 2026	Jul 23, 2026 16 days	Confirmed	Policyholder servicePremium & rating	Question of factCorrective action taken
Jul 7, 2026	Jul 24, 2026 17 days	Confirmed	Claim service & handlingDelay — claims handlingClaim denialHailAdjuster's handling	Information furnishedCorrective action takenAdditional Payment Expected
Jun 19, 2026	Jul 22, 2026 33 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling	Contract language / legal issueCorrective action taken
Jun 18, 2026	Jul 15, 2026 27 days	Not confirmed	Refusal to Insure	Information furnishedCompany position upheld
Jun 17, 2026	Jul 7, 2026 20 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling	Additional monies receivedAdditional Payment ExpectedCorrective action taken
Jun 15, 2026	Jun 30, 2026 15 days	Not confirmed	Claim denialPolicy ExclusionRoofWater damageDamage disputeAdjuster's handling	Company position upheldInformation furnishedContract language / legal issue
Jun 11, 2026	Jul 10, 2026 29 days	Confirmed	CancellationPolicyholder serviceRefund of premium	Information furnishedPolicy Issued/RestoredCorrective action taken
Jun 8, 2026	Jun 25, 2026 17 days	Confirmed	CancellationDelay — policyholder serviceRefund of premium	Information furnishedCorrective action takenPremium Refunded
May 29, 2026	Jul 7, 2026 39 days	Not confirmed	Claim service & handlingDelay — claims handlingRoofHailDeductibleAdjuster's handling	Company position upheldContract language / legal issueInformation furnished
May 28, 2026	Jul 7, 2026 40 days	Confirmed	Policyholder serviceDelay — policyholder serviceDelays (Underwriting)RoofHailDeductible	Additional Payment ExpectedContract language / legal issue
May 28, 2026	Jun 16, 2026 19 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Information furnishedCorrective action taken
May 28, 2026	Jun 16, 2026 19 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling	Additional monies receivedCorrective action takenAdditional Payment Expected
May 26, 2026	Jun 12, 2026 17 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling	Additional monies receivedCompany position upheldContract language / legal issue
May 22, 2026	Jun 11, 2026 20 days	Confirmed	Policyholder serviceDelays (Underwriting)Premium & ratingRefund of premiumRoof	Information furnishedPremium RefundedCorrective action taken
May 12, 2026	Jun 17, 2026 36 days	Not confirmed	Claim service & handlingPolicyholder servicePremium & ratingRoofHailWater damageWindDeductible	Information furnishedContract language / legal issueCorrective action taken
May 7, 2026	Jun 1, 2026 25 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling	Additional monies receivedContract language / legal issueCorrective action taken
May 7, 2026	May 22, 2026 15 days	Not confirmed	Claim service & handlingDelay — claims handlingClaim denialRoofHailDamage disputeAdjuster's handling	Question of factContract language / legal issueInformation furnished
May 5, 2026	Jun 4, 2026 30 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerHailAdjuster's handling	Information furnishedCorrective action takenAdditional monies received
May 5, 2026	Jun 1, 2026 27 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling	Corrective action takenQuestion of factAdditional monies received
May 4, 2026	May 26, 2026 22 days	Not confirmed	Policyholder serviceMisrepresentationPremium & rating	Information furnishedQuestion of factCompany position upheld
May 4, 2026	May 28, 2026 24 days	Not confirmed	Policyholder serviceDelay — policyholder serviceDelays (Underwriting)Premium & rating	Contract language / legal issueCompany position upheldInformation furnished
Apr 23, 2026	Jun 17, 2026 55 days	Not confirmed	Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingLoss of useAdjuster's handling	Question of factInformation furnished
Apr 22, 2026	May 27, 2026 35 days	Confirmed	Policyholder servicePremium & ratingUse Of Clue Reports	Information furnishedCorrective action taken
Apr 16, 2026	Jun 15, 2026 60 days	Confirmed	CancellationRefund of premium	Question of fact
Apr 13, 2026	Apr 29, 2026 16 days	Confirmed	Claim denialUnsatisfactory settlement or offerHailAdjuster's handling	Corrective action takenAdditional monies received
Apr 10, 2026	Apr 30, 2026 20 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Corrective action takenInformation furnishedPremium Refunded
Apr 6, 2026	Apr 24, 2026 18 days	Confirmed	Delay — claims handlingNon-RenewalRoofHailWater damageMoldAdjuster's handling	Information furnishedCorrective action takenPolicy Issued/Restored
Apr 1, 2026	Apr 30, 2026 29 days	Not confirmed	Premium & rating	Company position upheldInformation furnished
Mar 31, 2026	Apr 22, 2026 22 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationLoss of useAdjuster's handling	Company position upheldContract language / legal issueQuestion of fact
Mar 31, 2026	Apr 17, 2026 17 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling	Information furnishedAdditional monies receivedContract language / legal issue
Mar 30, 2026	Apr 30, 2026 31 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerUse Of Clue Reports	Corrective action takenContract language / legal issue
Mar 25, 2026	Apr 20, 2026 26 days	Confirmed	Policyholder serviceDelay — policyholder serviceDelays (Underwriting)Refund of premium	Corrective action takenInformation furnishedPremium Refunded
Mar 23, 2026	Apr 15, 2026 23 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Corrective action takenPremium RefundedInformation furnished
Mar 18, 2026	Apr 20, 2026 33 days	Confirmed	Claim service & handlingDelay — claims handlingHailAdjuster's handling	Additional monies receivedAppraisal Process InvokedAdditional Payment Expected
Mar 11, 2026	Mar 24, 2026 13 days	Confirmed	Policyholder serviceRefund of premiumRoofHailAdjuster's handling	Corrective action takenAdditional monies receivedInformation furnished
Mar 6, 2026	Apr 7, 2026 32 days	Not confirmed	Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling	Company position upheldQuestion of factContract language / legal issue
Mar 3, 2026	Mar 24, 2026 21 days	Confirmed	Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premiumRoof	Information furnishedPremium RefundedCorrective action taken
Feb 27, 2026	Mar 18, 2026 19 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling	Question of factInformation furnishedAdditional Payment Expected
Feb 23, 2026	Mar 17, 2026 22 days	Not confirmed	Policyholder service	Contract language / legal issueInformation furnished
Feb 17, 2026	Mar 4, 2026 15 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling	Additional Payment ExpectedContract language / legal issueInformation furnished
Feb 17, 2026	Mar 20, 2026 31 days	Not confirmed	Claim service & handlingClaim denialRoofHailWater damageDamage disputeDepreciationAdjuster's handling	Contract language / legal issueAdditional monies receivedQuestion of fact
Feb 9, 2026	Mar 3, 2026 22 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling	Corrective action takenAdditional Payment ExpectedQuestion of fact
Feb 9, 2026	Mar 26, 2026 45 days	Confirmed	Policyholder service	Corrective action takenInformation furnished
Feb 2, 2026	Feb 26, 2026 24 days	Not confirmed	Claim denialWater damagePlumbingFoundation	Contract language / legal issueCompany position upheldInformation furnished
Jan 22, 2026	Mar 18, 2026 55 days	Confirmed	CancellationPolicyholder servicePremium & ratingRefund of premium	Additional monies receivedInformation furnished
Jan 20, 2026	Feb 9, 2026 20 days	Not confirmed	Claim denialWater damageFoundation	Company position upheldContract language / legal issue
Jan 13, 2026	Feb 19, 2026 37 days	Not confirmed	CancellationPremium & rating	Contract language / legal issueInformation furnishedPolicy Issued/Restored
Jan 5, 2026	Feb 27, 2026 53 days	Not confirmed	Policyholder servicePremium NoticePremium & ratingRoofDeductible	Information furnishedContract language / legal issueQuestion of fact
Dec 31, 2025	Mar 13, 2026 72 days	Not confirmed	Policyholder serviceDelay — policyholder servicePremium & rating	Contract language / legal issueInformation furnished
Dec 29, 2025	Feb 6, 2026 39 days	Not confirmed	Policyholder serviceRefund of premium	Information furnishedCompany position upheldQuestion of fact
Dec 23, 2025	Feb 27, 2026 66 days	Not confirmed	Delay — policyholder serviceRefund of premium	Question of factPremium RefundedInformation furnished
Dec 11, 2025	Feb 18, 2026 69 days	Confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Corrective action takenInformation furnishedPremium Refunded
Nov 24, 2025	Jan 28, 2026 65 days	Confirmed	Other	Information furnishedCorrective action taken
Nov 13, 2025	Jan 15, 2026 63 days	Not confirmed	Policyholder servicePremium & rating	Information furnishedPremium Refunded
Nov 12, 2025	Jan 23, 2026 72 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAppraisalAdjuster's handling	Contract language / legal issueQuestion of factInformation furnished
Nov 12, 2025	Nov 20, 2025 8 days	Not confirmed	Premium & rating	Contract language / legal issueInformation furnishedCompany position upheld
Nov 12, 2025	Jan 16, 2026 65 days	Not confirmed	CancellationPolicyholder serviceDelay — policyholder serviceRefund of premium	Question of factPremium RefundedCorrective action taken
Nov 12, 2025	Feb 9, 2026 89 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling	Question of factContract language / legal issueAdditional monies received
Oct 24, 2025	Jan 27, 2026 95 days	Confirmed	CancellationPolicyholder service	Corrective action takenPolicy Issued/Restored
Oct 24, 2025	Dec 26, 2025 63 days	Not confirmed	CancellationPolicyholder serviceRefund of premium	Information furnishedContract language / legal issue
Oct 22, 2025	Dec 9, 2025 48 days	Not confirmed	Delay — claims handlingUnsatisfactory settlement or offerHailAppraisal	Claim settledAppraisal Process InvokedContract language / legal issue
Oct 21, 2025	Nov 13, 2025 23 days	Confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationAdjuster's handling	Corrective action takenQuestion of factClaim settled
Oct 17, 2025	Nov 10, 2025 24 days	Not confirmed	Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofWater damageAdjuster's handling	Information furnishedContract language / legal issueAdditional monies received
Oct 16, 2025	Jan 26, 2026 102 days	Not confirmed	Premium & rating	Company position upheldContract language / legal issue
Oct 15, 2025	Jan 21, 2026 98 days	Confirmed	CancellationPolicyholder serviceDelay — policyholder serviceRefund of premium	Premium RefundedPolicy Issued/RestoredCorrective action taken
Oct 13, 2025	Jan 30, 2026 109 days	Not confirmed	Delay — policyholder serviceRefund of premium	Premium RefundedInformation furnished
Oct 13, 2025	Jan 20, 2026 99 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling	Additional monies receivedInformation furnishedQuestion of fact
Sep 25, 2025	Dec 16, 2025 82 days	Not confirmed	Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premium	Question of factContract language / legal issueCompany position upheld
Sep 23, 2025	Nov 23, 2025 61 days	Confirmed	CancellationPolicyholder service	Contract language / legal issueCorrective action taken
Sep 17, 2025	Dec 15, 2025 89 days	Not confirmed	Policyholder servicePremium & rating	Company position upheldQuestion of factContract language / legal issue
Sep 16, 2025	Jan 29, 2026 135 days	Not confirmed	Policyholder servicePremium & ratingRoofDeductible	Information furnishedContract language / legal issueCompany position upheld
Sep 15, 2025	Jan 8, 2026 115 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerPlumbingAdjuster's handling	Contract language / legal issueAdditional monies received
Sep 12, 2025	Jan 7, 2026 117 days	Not confirmed	Policyholder serviceDelay — policyholder serviceRefund of premium	Information furnishedPremium Refunded
Sep 12, 2025	Oct 8, 2025 26 days	Not confirmed	Claim service & handlingDelay — claims handlingRoofHailDepreciationAdjuster's handling	Information furnishedAdditional monies receivedQuestion of fact
Sep 5, 2025	Jan 16, 2026 133 days	Not confirmed	CancellationPremium & rating	Contract language / legal issueCompany position upheldQuestion of fact
Sep 4, 2025	Nov 4, 2025 61 days	Not confirmed	Claim service & handlingDelay — claims handlingDepreciation	Information furnishedContract language / legal issue
Aug 26, 2025	Nov 24, 2025 90 days	Not confirmed	Unsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling	Additional monies receivedClaim settledContract language / legal issue
Aug 19, 2025	Nov 13, 2025 86 days	Not confirmed	Policyholder serviceDelay — policyholder serviceNon-RenewalRefund of premium	Question of factPremium RefundedInformation furnished
Aug 14, 2025	Oct 3, 2025 50 days	Not confirmed	Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling	Additional monies receivedCompany position upheldContract language / legal issue
Aug 14, 2025	Dec 5, 2025 113 days	Not confirmed	CancellationPolicyholder serviceDelay — policyholder service	Question of factContract language / legal issue
Aug 11, 2025	Oct 17, 2025 67 days	Confirmed	Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingFoundation	Additional monies receivedInformation furnishedContract language / legal issue
Aug 8, 2025	Oct 3, 2025 56 days	Not confirmed	CancellationClaim service & handlingPolicyholder serviceAdjuster's handling	Company position upheldQuestion of factPolicy Not In Force
Aug 6, 2025	Oct 17, 2025 72 days	Confirmed	Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling	Information furnishedContract language / legal issueAdditional monies received
Aug 4, 2025	Sep 25, 2025 52 days	Not confirmed	Misrepresentation	Information furnishedQuestion of fact
Jul 29, 2025	Dec 9, 2025 133 days	Confirmed	CancellationPolicyholder service	Information furnishedCorrective action takenPolicy Issued/Restored
Jul 28, 2025	Sep 24, 2025 58 days	Not confirmed	Delay — claims handlingRoofHailAdjuster's handling	Question of factInformation furnished
Jul 24, 2025	Nov 10, 2025 109 days	Not confirmed	Claim denialWindDamage disputeDeductible	Contract language / legal issueQuestion of fact
Jul 23, 2025	Oct 28, 2025 97 days	Not confirmed	Policyholder servicePremium & ratingRoof	Contract language / legal issueInformation furnished
Jul 22, 2025	Sep 24, 2025 64 days	Not confirmed	Claim service & handlingDelay — claims handlingAdjuster's handling	Question of factInformation furnished
Jul 22, 2025	Oct 16, 2025 86 days	Not confirmed	Claim service & handlingDelay — claims handlingWater damageAdjuster's handling	Contract language / legal issueInformation furnishedAdditional monies received
Jul 18, 2025	Sep 16, 2025 60 days	Not confirmed	Premium & rating	Information furnishedCompany position upheld
Jul 16, 2025	Oct 20, 2025 96 days	Confirmed	Claim denialUnsatisfactory settlement or offerRoofWater damageWindDeductible	Contract language / legal issueInformation furnishedCompany position upheld
Jul 15, 2025	Oct 20, 2025 97 days	Not confirmed	CancellationPolicyholder serviceDelay — policyholder serviceDelays (Underwriting)Refund of premium	Contract language / legal issueCompany position upheldInformation furnished
Jul 14, 2025	Sep 16, 2025 64 days	Not confirmed	Refund of premium	Information furnishedPremium RefundedContract language / legal issue
Jul 10, 2025	Dec 3, 2025 146 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerDamage disputeAppraisal	Appraisal Process InvokedQuestion of factContract language / legal issue
Jul 8, 2025	Aug 12, 2025 35 days	Not confirmed	Delay — policyholder service	Premium RefundedInformation furnished
Jul 3, 2025	Sep 9, 2025 68 days	Not confirmed	Claim service & handlingDelay — claims handlingAdjuster's handling	Question of factInformation furnishedContract language / legal issue
Jul 2, 2025	Oct 13, 2025 103 days	Confirmed	CancellationDelays (Underwriting)Refund of premium	Information furnishedContract language / legal issue
Jun 23, 2025	Oct 29, 2025 128 days	Not confirmed	Cancellation	Information furnishedCompany position upheld
Jun 16, 2025	Oct 21, 2025 127 days	Confirmed	Claim service & handlingDelay — claims handlingRoofHailWater damageDamage disputeAdjuster's handling	Information furnishedClaim settledContract language / legal issue
Jun 11, 2025	Oct 15, 2025 126 days	Not confirmed	CancellationAdjuster's handling	Information furnishedQuestion of fact
Jun 11, 2025	Sep 25, 2025 106 days	Not confirmed	Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling	Information furnishedContract language / legal issueQuestion of fact
Jun 11, 2025	Oct 21, 2025 132 days	Not confirmed	Claim service & handlingClaim denialRoofHailAdjuster's handling	Information furnishedContract language / legal issueCompany position upheld
Jun 10, 2025	Oct 13, 2025 125 days	Confirmed	Policyholder serviceMisrepresentation	Contract language / legal issueInformation furnished
Jun 4, 2025	Oct 22, 2025 140 days	Not confirmed	CancellationPolicyholder servicePremium & ratingRefund of premium	Information furnishedPremium RefundedContract language / legal issue
Jun 2, 2025	Sep 3, 2025 93 days	Not confirmed	Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciation	Contract language / legal issueClaim settledCompany position upheld
May 9, 2025	Aug 18, 2025 101 days	Not confirmed	CancellationPolicyholder serviceDelay — policyholder service	Information furnishedPremium RefundedQuestion of fact
May 8, 2025	Sep 8, 2025 123 days	Confirmed	Policyholder serviceDelays (Underwriting)RoofAdjuster's handling	Corrective action takenPremium Refunded
May 7, 2025	Aug 21, 2025 106 days	Not confirmed	Policyholder servicePremium & ratingRoof	Premium RefundedQuestion of factContract language / legal issue
May 6, 2025	Sep 17, 2025 134 days	Confirmed	CancellationPolicyholder serviceRefund of premium	Premium RefundedCorrective action takenInformation furnished
Apr 25, 2025	Jul 10, 2025 76 days	Not confirmed	Claim service & handlingDelay — claims handlingHailWater damageAppraisalAdjuster's handling	Additional monies receivedInformation furnishedQuestion of fact
Apr 16, 2025	Jun 26, 2025 71 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling	Claim settledContract language / legal issueCompany position upheld
Apr 15, 2025	Apr 18, 2025 3 days	Not confirmed	Cancellation	Complaint Withdrawn
Apr 14, 2025	Jul 29, 2025 106 days	Confirmed	Claim service & handlingDelay — claims handlingRoofHailDamage disputeAdjuster's handling	Claim settledCorrective action takenInformation furnished
Apr 11, 2025	Aug 20, 2025 131 days	Not confirmed	Claim service & handlingClaim denialWater damageDamage disputePlumbingMoldAdjuster's handling	Question of factCompany position upheldPolicy Not In Force
Apr 8, 2025	Jul 25, 2025 108 days	Confirmed	Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAppraisalMoldAdjuster's handling	Claim settledContract language / legal issueQuestion of fact
Apr 3, 2025	May 19, 2025 46 days	Confirmed	Policyholder serviceDelay — policyholder service	Contract language / legal issueCorrective action takenInformation furnished
Apr 2, 2025	Jul 24, 2025 113 days	Not confirmed	CancellationDelays (Underwriting)Premium & ratingRefund of premiumRoofDeductible	Policy Issued/RestoredInformation furnishedAdditional Payment Expected
Mar 26, 2025	Apr 30, 2025 35 days	Not confirmed	Claim service & handlingUnsatisfactory settlement or offerLoss of use	Information furnishedCompany position upheldContract language / legal issue
Mar 24, 2025	Jul 10, 2025 108 days	Confirmed	Delays (Underwriting)Premium & ratingRefund of premium	Information furnishedPremium RefundedCorrective action taken

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 262 records; the counts everywhere else on this page cover all 262. The full set is downloadable from the Texas Open Data Portal.

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About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Auto Club Indemnity Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Auto Club Indemnity Company.