Texas Carrier Complaint Index/SureChoice Underwriters Reciprocal Exchange

Texas Department of Insurance record

SureChoice Underwriters Reciprocal Exchange

Texans filed 268 homeowner complaints against SureChoice Underwriters Reciprocal Exchange between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 48 times. Across all 268, 40 ended with the carrier paying the homeowner more money — 14 of them complaints the state had confirmed.

48
complaints confirmed by TDI
17.9%
of complaints confirmed · 4 points below the statewide average.
n/a
no TDI policy count published
40
of all 268 complaints ended with additional money paid

TDI publishes no usable homeowners policy count for this respondent, so there is no complaints-per-policy index — it may be an agency rather than an insurer, may not write homeowners in Texas under this entity, or may hold too small a book (under 1,000 policies) for the ratio to mean anything. That absence is not evidence of a clean record.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 268 complaints
Adjuster's handling121 · 23 confirmed
Roof114 · 20 confirmed
Hail75 · 17 confirmed
Water damage59 · 11 confirmed
Wind54 · 15 confirmed
Damage dispute43 · 11 confirmed
Deductible30 · 7 confirmed
Loss of use25 · 8 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 48 confirmed complaints closed
Corrective action taken32 · 67%
Information furnished24 · 50%
Contract language / legal issue24 · 50%
Additional monies received14 · 29%
Claim settled12 · 25%
Additional Payment Expected8 · 17%
Premium Refunded7 · 15%
Question of fact6 · 13%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 75 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202350 filed · 3 confirmed
2024102 filed · 19 confirmed
202583 filed · 16 confirmed
202633 filed · 10 confirmed

The records

120 most recent of 268 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 29, 2026Jul 9, 2026
10 days
Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledCorrective action taken
Jun 16, 2026Jul 14, 2026
28 days
Not confirmed
Claim denialRoofHailWindAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 12, 2026Jul 7, 2026
25 days
Confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Corrective action takenInformation furnishedAdditional Payment Expected
Jun 9, 2026Jun 26, 2026
17 days
Not confirmed
Claim service & handlingClaim denialRoofHailWater damageWindAppraisal
Contract language / legal issueCompany position upheldQuestion of fact
Jun 8, 2026Jun 25, 2026
17 days
Not confirmed
CancellationPolicyholder serviceDelay — policyholder serviceRefund of premium
Contract language / legal issueCompany position upheldInformation furnished
Jun 8, 2026Jul 8, 2026
30 days
Not confirmed
Claim service & handlingClaim denial
Company position upheldInformation furnishedQuestion of fact
May 27, 2026Jun 17, 2026
21 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling
Additional monies receivedAdditional Payment ExpectedContract language / legal issue
May 26, 2026Jun 11, 2026
16 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWind
Company position upheldContract language / legal issueInformation furnished
May 26, 2026Jun 11, 2026
16 days
Not confirmed
Policyholder serviceRefund of premium
Contract language / legal issuePremium RefundedInformation furnished
May 14, 2026Jun 10, 2026
27 days
Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional monies receivedCorrective action takenContract language / legal issue
May 6, 2026Jun 4, 2026
29 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbing
Question of factInformation furnishedContract language / legal issue
May 5, 2026May 20, 2026
15 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Company position upheldContract language / legal issueInformation furnished
Apr 20, 2026May 13, 2026
23 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDepreciation
Stat Pen Pd-Up To 45 Dys LateAdditional monies receivedCorrective action taken
Apr 9, 2026May 13, 2026
34 days
Confirmed
Claim service & handlingDelay — claims handlingPlumbingLoss of use
Claim settledCorrective action takenAdditional monies received
Apr 8, 2026May 1, 2026
23 days
Not confirmed
Claim denialUnsatisfactory settlement or offerRoofWater damageWindDeductibleAdjuster's handling
Contract language / legal issueCompany position upheld
Apr 6, 2026May 6, 2026
30 days
Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Apr 3, 2026Apr 30, 2026
27 days
Not confirmed
CancellationPolicyholder serviceRefund of premium
Company position upheldContract language / legal issueQuestion of fact
Mar 25, 2026Apr 14, 2026
20 days
Not confirmed
Delay — policyholder serviceRefund of premium
Contract language / legal issueCompany position upheldInformation furnished
Mar 23, 2026Apr 13, 2026
21 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factContract language / legal issue
Mar 11, 2026Apr 10, 2026
30 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Mar 10, 2026Apr 1, 2026
22 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbing
Contract language / legal issueInformation furnished
Feb 10, 2026Mar 26, 2026
44 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalLoss of useAdjuster's handling
Contract language / legal issueAppraisal Process InvokedInformation furnished
Feb 9, 2026Feb 26, 2026
17 days
Confirmed
Claim service & handlingDelay — claims handlingClaim denialHailWindAppraisalAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Feb 9, 2026Mar 18, 2026
37 days
Confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeDepreciation
Question of factContract language / legal issueCorrective action taken
Feb 6, 2026Feb 26, 2026
20 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueAdditional Payment Expected
Feb 5, 2026Mar 30, 2026
53 days
Not confirmed
Claim service & handlingDelay — claims handlingPlumbingAdjuster's handling
Contract language / legal issueClaim settledAdditional monies received
Jan 28, 2026Feb 20, 2026
23 days
Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factInformation furnishedClaim settled
Jan 26, 2026Mar 4, 2026
37 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
Jan 20, 2026Feb 19, 2026
30 days
Not confirmed
Claim service & handlingRoofWater damageAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Jan 20, 2026Feb 12, 2026
23 days
Not confirmed
Claim denialRoofWater damageWindLoss of use
Company position upheldContract language / legal issueQuestion of fact
Jan 6, 2026Feb 12, 2026
37 days
Not confirmed
CancellationPolicyholder serviceDelays (Underwriting)Refund of premium
Company position upheldContract language / legal issue
Jan 6, 2026Feb 26, 2026
51 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage dispute
Contract language / legal issueCompany position upheldQuestion of fact
Jan 5, 2026Feb 23, 2026
49 days
Not confirmed
Refund of premium
Company position upheldQuestion of fact
Dec 29, 2025Feb 19, 2026
52 days
Not confirmed
Refund of premium
Contract language / legal issueCompany position upheld
Dec 29, 2025Jan 29, 2026
31 days
Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedContract language / legal issue
Dec 15, 2025Feb 24, 2026
71 days
Not confirmed
Delay — claims handlingWater damagePlumbingAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Dec 12, 2025Feb 26, 2026
76 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeDepreciationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Dec 8, 2025Jan 15, 2026
38 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueCompany position upheld
Dec 8, 2025Jan 15, 2026
38 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offer
Company position upheldContract language / legal issue
Dec 1, 2025Mar 18, 2026
107 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Nov 20, 2025Feb 6, 2026
78 days
Not confirmed
Claim service & handlingNon-RenewalUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Nov 20, 2025Feb 6, 2026
78 days
Not confirmed
CancellationPolicyholder serviceDelay — policyholder serviceRefund of premium
Contract language / legal issueCompany position upheldQuestion of fact
Oct 27, 2025Feb 9, 2026
105 days
Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnishedCorrective action taken
Oct 27, 2025Dec 9, 2025
43 days
Not confirmed
Claim denialNon-RenewalRefund of premiumRoofHail
Insufficient InformationInformation furnished
Oct 21, 2025Feb 2, 2026
104 days
Not confirmed
Claim service & handlingClaim denial
Contract language / legal issueQuestion of factInformation furnished
Oct 21, 2025Jan 7, 2026
78 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Additional Payment ExpectedAppraisal Process InvokedContract language / legal issue
Oct 6, 2025Dec 10, 2025
65 days
Not confirmed
Refund of premium
Contract language / legal issuePremium RefundedQuestion of fact
Oct 3, 2025Nov 24, 2025
52 days
Not confirmed
Unsatisfactory settlement or offerRoofWindDeductibleAppraisalDepreciationAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Oct 1, 2025Oct 27, 2025
26 days
Confirmed
CancellationDelays (Underwriting)Refund of premium
Contract language / legal issueInformation furnished
Sep 19, 2025Dec 2, 2025
74 days
Confirmed
Cancellation
Corrective action takenInformation furnishedContract language / legal issue
Sep 15, 2025Dec 12, 2025
88 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisal
Information furnishedClaim settledContract language / legal issue
Sep 12, 2025Nov 22, 2025
71 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleAppraisalDepreciationAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Sep 10, 2025Jan 13, 2026
125 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionRoofHailWindDamage dispute
Question of factContract language / legal issue
Sep 3, 2025Oct 15, 2025
42 days
Not confirmed
Claim service & handlingClaim denialNon-RenewalRoofHail
Information furnishedQuestion of factContract language / legal issue
Aug 27, 2025Dec 30, 2025
125 days
Not confirmed
Claim service & handlingDelay — claims handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Aug 26, 2025Nov 21, 2025
87 days
Not confirmed
Claim denialRoofHailWindDamage disputeAppraisal
Information furnishedContract language / legal issueAdditional monies received
Aug 25, 2025Dec 5, 2025
102 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage dispute
Company position upheldContract language / legal issueInformation furnished
Aug 18, 2025Dec 18, 2025
122 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Additional monies receivedClaim settledContract language / legal issue
Jul 28, 2025Dec 2, 2025
127 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDepreciationLoss of useAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Jul 25, 2025Oct 29, 2025
96 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Jul 24, 2025Nov 13, 2025
112 days
Not confirmed
Refund of premium
Question of factContract language / legal issue
Jul 22, 2025Jan 6, 2026
168 days
Not confirmed
Refund of premium
Contract language / legal issuePremium Refunded
Jul 21, 2025Dec 8, 2025
140 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offer
Contract language / legal issueCompany position upheld
Jul 17, 2025Nov 24, 2025
130 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnished
Jul 15, 2025Aug 6, 2025
22 days
Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Jul 14, 2025Oct 17, 2025
95 days
Confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Jul 10, 2025Oct 14, 2025
96 days
Confirmed
CancellationRefund of premium
Contract language / legal issueInformation furnished
Jul 2, 2025Jul 22, 2025
20 days
Not confirmed
Refund of premium
Company position upheldContract language / legal issue
Jun 30, 2025Oct 9, 2025
101 days
Not confirmed
CancellationNon-Renewal
Information furnishedContract language / legal issue
Jun 26, 2025Aug 7, 2025
42 days
Not confirmed
Claim service & handlingClaim denialRoofHailDamage disputeAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Jun 26, 2025Oct 29, 2025
125 days
Not confirmed
Premium & rating
Question of factContract language / legal issue
Jun 25, 2025Sep 3, 2025
70 days
Not confirmed
Cancellation
Contract language / legal issueCompany position upheldQuestion of fact
Jun 12, 2025Oct 13, 2025
123 days
Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Jun 6, 2025Sep 30, 2025
116 days
Not confirmed
Claim service & handlingClaim denialRoofHailDamage disputeDeductible
Claim settledContract language / legal issueInformation furnished
Jun 6, 2025Oct 13, 2025
129 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Jun 2, 2025Sep 8, 2025
98 days
Not confirmed
Cancellation
Contract language / legal issueCompany position upheld
May 30, 2025Aug 26, 2025
88 days
Confirmed
Refund of premium
Premium RefundedCorrective action taken
May 27, 2025Oct 1, 2025
127 days
Not confirmed
Claim denialRoofHailAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
May 23, 2025Aug 7, 2025
76 days
Confirmed
Refund of premiumRoof
Contract language / legal issueCorrective action taken
May 22, 2025Sep 16, 2025
117 days
Not confirmed
Delay — claims handlingPolicy ExclusionRoofHailDamage dispute
Contract language / legal issueInformation furnishedQuestion of fact
May 13, 2025Aug 29, 2025
108 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedAdditional monies received
May 13, 2025Sep 23, 2025
133 days
Not confirmed
Refund of premium
Question of factContract language / legal issue
May 12, 2025Aug 22, 2025
102 days
Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
May 7, 2025Aug 21, 2025
106 days
Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Corrective action takenAdditional monies receivedQuestion of fact
May 5, 2025Jul 11, 2025
67 days
Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Contract language / legal issueInformation furnished
May 5, 2025May 27, 2025
22 days
Not confirmed
Claim service & handlingClaim denialRoofAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Apr 30, 2025Sep 8, 2025
131 days
Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Additional Payment ExpectedInformation furnishedCorrective action taken
Apr 28, 2025Aug 15, 2025
109 days
Confirmed
Policyholder serviceRefund of premium
Premium RefundedInformation furnishedCorrective action taken
Apr 28, 2025Sep 3, 2025
128 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Apr 25, 2025Aug 4, 2025
101 days
Not confirmed
Premium & rating
Contract language / legal issueCompany position upheld
Apr 24, 2025Jun 4, 2025
41 days
Not confirmed
Premium & rating
Company position upheldInformation furnishedContract language / legal issue
Apr 23, 2025Aug 7, 2025
106 days
Not confirmed
CancellationPolicyholder servicePremium & rating
Question of factContract language / legal issueCompany position upheld
Apr 21, 2025Aug 5, 2025
106 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAppraisal
Additional Payment ExpectedInformation furnishedContract language / legal issue
Apr 11, 2025Aug 22, 2025
133 days
Not confirmed
Claim denial
Contract language / legal issueQuestion of factCompany position upheld
Apr 7, 2025May 23, 2025
46 days
Not confirmed
Policyholder servicePremium & ratingRefund of premium
Company position upheldInformation furnishedContract language / legal issue
Apr 3, 2025Jul 11, 2025
99 days
Not confirmed
Unsatisfactory settlement or offerWindAppraisalAdjuster's handling
Contract language / legal issueQuestion of fact
Apr 3, 2025Aug 28, 2025
147 days
Not confirmed
Policyholder serviceRoof
Question of fact
Apr 1, 2025Jul 7, 2025
97 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindAppraisalLoss of useAdjuster's handling
Appraisal Process InvokedAdditional monies receivedContract language / legal issue
Mar 26, 2025Jul 24, 2025
120 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDamage disputeAppraisalDepreciationLoss of useAdjuster's handling
Additional monies receivedContract language / legal issueCorrective action taken
Mar 26, 2025May 20, 2025
55 days
Not confirmed
Unsatisfactory settlement or offerWater damageAdjuster's handling
Additional monies receivedContract language / legal issueAdditional Payment Expected
Mar 21, 2025May 6, 2025
46 days
Not confirmed
Policyholder serviceRefund of premium
Premium RefundedCompany position upheld
Mar 12, 2025Aug 22, 2025
163 days
Not confirmed
Other
Information furnished
Mar 3, 2025Apr 28, 2025
56 days
Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Feb 27, 2025Jun 9, 2025
102 days
Not confirmed
Claim denialEndorsement / RiderPolicy ExclusionAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Feb 19, 2025May 19, 2025
89 days
Not confirmed
Premium & ratingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Feb 18, 2025Mar 10, 2025
20 days
Not confirmed
Claim service & handlingClaim denialRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issueInformation furnished
Feb 6, 2025May 13, 2025
96 days
Not confirmed
Unsatisfactory settlement or offerRoofDamage disputeDeductibleAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Feb 3, 2025Jun 3, 2025
120 days
Not confirmed
Claim service & handlingDelay — claims handlingHailWindAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Feb 3, 2025Jun 24, 2025
141 days
Not confirmed
Claim service & handlingDelay — claims handlingPremium & ratingRoofWindLoss of use
Company position upheldInformation furnished
Jan 30, 2025Jun 16, 2025
137 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindLoss of useAdjuster's handling
Additional monies receivedInformation furnished
Jan 29, 2025Jun 3, 2025
125 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Claim settledCorrective action takenInformation furnished
Jan 23, 2025May 23, 2025
120 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeAppraisalLoss of use
Additional Payment ExpectedQuestion of factContract language / legal issue
Jan 23, 2025May 9, 2025
106 days
Not confirmed
Policyholder servicePremium & ratingRoofHail
Information furnishedContract language / legal issueCompany position upheld
Jan 13, 2025Apr 25, 2025
102 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDeductibleDepreciationAdjuster's handling
Additional monies receivedClaim settledQuestion of fact
Jan 7, 2025Apr 2, 2025
85 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHail
Question of factContract language / legal issueInformation furnished
Jan 2, 2025May 14, 2025
132 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Question of factContract language / legal issueAdditional monies received
Dec 16, 2024Feb 28, 2025
74 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeAppraisalMoldAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Dec 16, 2024May 30, 2025
165 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
Dec 16, 2024Jun 2, 2025
168 days
Confirmed
CancellationPolicyholder serviceDelay — policyholder serviceRoofDepreciation
Corrective action takenInformation furnishedPremium Refunded
Dec 13, 2024May 29, 2025
167 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage dispute
Contract language / legal issueClaim settledCorrective action taken

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 268 records; the counts everywhere else on this page cover all 268. The full set is downloadable from the Texas Open Data Portal.

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where SureChoice Underwriters Reciprocal Exchange is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

Working a claim against SureChoice Underwriters Reciprocal Exchange?

The carrier knows its record. Now you do too.

claimOS is the operating system for public adjusters. Every claim you work carries the other side’s public record — confirmed complaints, delay patterns, settlement behavior — ready to cite in your next demand letter.

See claimOS in action →
Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about SureChoice Underwriters Reciprocal Exchange.