claimOS
Book a demo
Texas Carrier Complaint Index/USAA General Indemnity Company

Texas Department of Insurance record

USAA General Indemnity Company

Texans filed 254 homeowner complaints against USAA General Indemnity Company between January 1, 2023 and July 21, 2026. The state reviewed them and agreed with the homeowner 74 times. Across all 254, 43 ended with the carrier paying the homeowner more money — 21 of them complaints the state had confirmed.

74
complaints confirmed by TDI
29.1%
of complaints confirmed · 7.2 points above the statewide average.
1.13×
complaints per policy vs. average (2025)
43
of all 254 complaints ended with additional money paid

TDI weighs complaints against business written: 201,508 homeowners policies in force in 2025. Complaint volume is about what its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 254 complaints
Adjuster's handling144 · 47 confirmed
Water damage89 · 25 confirmed
Roof81 · 26 confirmed
Hail65 · 18 confirmed
Damage dispute44 · 9 confirmed
Plumbing39 · 12 confirmed
Wind33 · 10 confirmed
Deductible25 · 9 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 74 confirmed complaints closed
Corrective action taken47 · 64%
Contract language / legal issue34 · 46%
Information furnished29 · 39%
Claim settled22 · 30%
Additional monies received21 · 28%
Additional Payment Expected17 · 23%
Question of fact10 · 14%
Company position upheld7 · 9%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 68 days, against 70 statewide.

By year

Complaints received · 2026 is partial
202344 filed · 7 confirmed
202466 filed · 19 confirmed
202589 filed · 28 confirmed
202655 filed · 20 confirmed

The records

120 most recent of 254 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 15, 2026Jul 31, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Jul 7, 2026Jul 27, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueQuestion of fact
Jul 7, 2026Jul 28, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDeductibleAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Jun 30, 2026Jul 30, 2026
30 days		Not confirmed
Claim denialEndorsement / RiderWater damagePlumbing
Company position upheldContract language / legal issueInformation furnished
Jun 17, 2026Jul 8, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationMold
Company position upheldQuestion of factContract language / legal issue
Jun 12, 2026Jun 29, 2026
17 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAppraisalAdjuster's handling
Claim settledCorrective action taken
Jun 4, 2026Jun 23, 2026
19 days		Not confirmed
Policyholder servicePremium & rating
Contract language / legal issue
Jun 3, 2026Jul 15, 2026
42 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Company position upheldContract language / legal issue
Jun 2, 2026Jun 24, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Jun 1, 2026Jun 17, 2026
16 days		Not confirmed
Policyholder serviceDelay — policyholder service
Contract language / legal issueInformation furnishedCompany position upheld
May 27, 2026Jun 16, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Claim settledContract language / legal issueQuestion of fact
May 26, 2026Jun 30, 2026
35 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageWindAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
May 26, 2026Jun 15, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueQuestion of fact
May 26, 2026Jun 17, 2026
22 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalDepreciationAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
May 19, 2026Jun 9, 2026
21 days		Not confirmed
Claim service & handlingRefund of premiumUnsatisfactory settlement or offerWater damageDamage disputeAppraisalDepreciationLoss of useAdjuster's handling
Company position upheldQuestion of factAdditional Payment Expected
May 18, 2026Jun 24, 2026
37 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of use
Additional monies receivedInformation furnishedContract language / legal issue
May 18, 2026Jun 8, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
May 15, 2026Jun 22, 2026
38 days		Confirmed
CancellationClaim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueAdditional monies receivedCorrective action taken
May 14, 2026Jun 8, 2026
25 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDamage disputeDeductibleAdjuster's handling
Corrective action takenContract language / legal issueAdditional monies received
May 14, 2026Jun 1, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingDamage disputeAppraisal
Additional Payment ExpectedContract language / legal issueInformation furnished
Apr 30, 2026May 29, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindPlumbingDepreciationLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenCompany position upheld
Apr 29, 2026May 26, 2026
27 days		Not confirmed
Premium & rating
Company position upheldInformation furnishedContract language / legal issue
Apr 23, 2026May 22, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCorrective action taken
Apr 17, 2026May 8, 2026
21 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMold
Company position upheldQuestion of factContract language / legal issue
Apr 15, 2026Jun 2, 2026
48 days		Not confirmed
CancellationNon-RenewalUse Of Clue ReportsRoofHailWater damageWindAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Apr 14, 2026Apr 30, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useFoundationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Apr 6, 2026Apr 23, 2026
17 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Information furnishedQuestion of factClaim settled
Mar 25, 2026Apr 20, 2026
26 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 25, 2026Apr 14, 2026
20 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingDelay — policyholder serviceUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 24, 2026Apr 24, 2026
31 days		Confirmed
CancellationPolicyholder serviceRefund of premium
Premium RefundedCorrective action taken
Mar 24, 2026Apr 22, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Claim settledCorrective action takenInformation furnished
Mar 23, 2026Apr 21, 2026
29 days		Confirmed
Delay — claims handlingClaim denialRoofHailWater damageAdjuster's handling
Information furnishedClaim settled
Mar 18, 2026Apr 16, 2026
29 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Mar 18, 2026Apr 17, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Additional Payment ExpectedQuestion of factInformation furnished
Mar 16, 2026Apr 6, 2026
21 days		Not confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premium
Company position upheldInformation furnishedQuestion of fact
Mar 16, 2026Apr 15, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denial
Contract language / legal issueCompany position upheldQuestion of fact
Mar 16, 2026Apr 3, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAppraisalAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Mar 13, 2026Apr 10, 2026
28 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 12, 2026Apr 10, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisal
Information furnishedQuestion of factContract language / legal issue
Mar 9, 2026Apr 9, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationLoss of useAdjuster's handling
Question of factContract language / legal issueInformation furnished
Mar 6, 2026Apr 9, 2026
34 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional Payment ExpectedAdditional monies receivedInformation furnished
Feb 24, 2026Apr 14, 2026
49 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Feb 19, 2026Mar 10, 2026
19 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Feb 18, 2026Mar 25, 2026
35 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationAdjuster's handling
Additional monies receivedContract language / legal issueCompany position upheld
Feb 18, 2026Mar 12, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedContract language / legal issueInformation furnished
Feb 17, 2026Mar 19, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 17, 2026Mar 23, 2026
34 days		Confirmed
Delay — claims handlingAdjuster's handling
Corrective action takenClaim settled
Feb 17, 2026Apr 1, 2026
43 days		Not confirmed
Policyholder service
Contract language / legal issue
Feb 13, 2026Mar 19, 2026
34 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedCorrective action takenClaim settled
Feb 12, 2026Mar 9, 2026
25 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAppraisal
Information furnishedAdditional monies receivedQuestion of fact
Feb 9, 2026Mar 23, 2026
42 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Feb 2, 2026Feb 26, 2026
24 days		Not confirmed
Policyholder service
Question of factContract language / legal issue
Jan 30, 2026Mar 18, 2026
47 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factContract language / legal issue
Jan 21, 2026Mar 13, 2026
51 days		Not confirmed
Claim service & handlingDelay — claims handlingWindMold
Information furnishedCompany position upheldContract language / legal issue
Jan 5, 2026Jan 30, 2026
25 days		Not confirmed
Claim service & handlingPolicyholder serviceRoofHailAdjuster's handling
Contract language / legal issueInformation furnished
Dec 31, 2025Feb 3, 2026
34 days		Not confirmed
Refusal to InsureUse Of Clue Reports
Contract language / legal issueCompany position upheldInformation furnished
Dec 18, 2025Feb 9, 2026
53 days		Not confirmed
Claim service & handlingClaim denial
Company position upheldQuestion of fact
Dec 16, 2025Feb 17, 2026
63 days		Not confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderPolicy ExclusionRoofDamage disputeMold
Contract language / legal issueQuestion of factCompany position upheld
Dec 10, 2025Feb 5, 2026
57 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailDepreciationAdjuster's handling
Additional monies receivedCorrective action taken
Dec 5, 2025Feb 23, 2026
80 days		Not confirmed
Claim service & handlingPolicyholder serviceUse Of Clue ReportsWater damageAdjuster's handling
Contract language / legal issueQuestion of fact
Nov 24, 2025Jan 21, 2026
58 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedContract language / legal issueInformation furnished
Nov 20, 2025Jan 26, 2026
67 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factAdditional Payment Expected
Nov 20, 2025Feb 10, 2026
82 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedCorrective action taken
Nov 18, 2025Feb 17, 2026
91 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of use
Question of factInformation furnishedContract language / legal issue
Nov 17, 2025Jan 20, 2026
64 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Information furnishedClaim settled
Nov 11, 2025Feb 9, 2026
90 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Nov 3, 2025Jan 12, 2026
70 days		Not confirmed
Misleading Advertising
Question of factInformation furnishedContract language / legal issue
Oct 31, 2025Jan 15, 2026
76 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Question of factContract language / legal issueCompany position upheld
Oct 31, 2025Feb 12, 2026
104 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Oct 9, 2025Jan 20, 2026
103 days		Not confirmed
Policyholder service
Question of factInformation furnishedContract language / legal issue
Oct 7, 2025Dec 10, 2025
64 days		Not confirmed
Premium & rating
Information furnishedCompany position upheldContract language / legal issue
Oct 6, 2025Jan 30, 2026
116 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Corrective action takenAdditional Payment Expected
Oct 3, 2025Jan 26, 2026
115 days		Not confirmed
Unsatisfactory settlement or offerRoofWind
Contract language / legal issueCompany position upheldQuestion of fact
Oct 1, 2025Jan 28, 2026
119 days		Not confirmed
Unsatisfactory settlement or offerDeductibleAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Sep 25, 2025Nov 4, 2025
40 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductible
Company position upheldInformation furnishedContract language / legal issue
Sep 24, 2025Dec 9, 2025
76 days		Not confirmed
Claim service & handling
Contract language / legal issueInformation furnished
Sep 22, 2025Dec 5, 2025
74 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Sep 12, 2025Nov 14, 2025
63 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisal
Contract language / legal issueQuestion of factClaim settled
Sep 9, 2025Nov 14, 2025
66 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerPlumbingAdjuster's handling
Corrective action takenContract language / legal issueClaim settled
Sep 4, 2025Nov 6, 2025
63 days		Not confirmed
Cancellation
Company position upheldContract language / legal issueQuestion of fact
Sep 3, 2025Jan 15, 2026
134 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Aug 29, 2025Sep 30, 2025
32 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Aug 29, 2025Sep 25, 2025
27 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damagePlumbingDeductible
Company position upheldInformation furnishedContract language / legal issue
Aug 26, 2025Dec 17, 2025
113 days		Not confirmed
Delay — claims handlingWater damageDamage disputeAdjuster's handling
Additional Payment ExpectedQuestion of fact
Aug 22, 2025Oct 23, 2025
62 days		Confirmed
Claim service & handlingDelay — claims handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Aug 21, 2025Dec 11, 2025
112 days		Confirmed
Claim service & handlingDelay — claims handlingRoof
Contract language / legal issueCorrective action takenAdditional Payment Expected
Aug 20, 2025Oct 23, 2025
64 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductible
Claim settledContract language / legal issueQuestion of fact
Aug 7, 2025Sep 16, 2025
40 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedContract language / legal issueClaim settled
Aug 7, 2025Sep 8, 2025
32 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoof
Question of factInformation furnishedContract language / legal issue
Jul 31, 2025Nov 18, 2025
110 days		Confirmed
Claim service & handlingDelay — claims handlingRoofDepreciationAdjuster's handling
Additional monies receivedInformation furnishedCorrective action taken
Jul 30, 2025Jan 12, 2026
166 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDepreciationAdjuster's handling
Additional monies receivedAdditional Payment ExpectedQuestion of fact
Jul 24, 2025Aug 20, 2025
27 days		Not confirmed
Unsatisfactory settlement or offerHailDeductible
Question of factInformation furnishedContract language / legal issue
Jul 23, 2025Dec 2, 2025
132 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofWater damageAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jul 23, 2025Dec 2, 2025
132 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling
Question of factAdditional Payment ExpectedInformation furnished
Jul 17, 2025Aug 6, 2025
20 days		Confirmed
Delay — policyholder service
Information furnished
Jul 16, 2025Oct 31, 2025
107 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Corrective action takenQuestion of factAdditional Payment Expected
Jul 15, 2025Oct 20, 2025
97 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueClaim settledAdditional Payment Expected
Jul 15, 2025Oct 17, 2025
94 days		Confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Corrective action takenClaim settledContract language / legal issue
Jul 14, 2025Sep 12, 2025
60 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jul 10, 2025Aug 4, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindAdjuster's handling
Additional Payment ExpectedCompany position upheldClaim settled
Jul 8, 2025Sep 18, 2025
72 days		Not confirmed
Unsatisfactory settlement or offerRoof
Contract language / legal issueQuestion of factCompany position upheld
Jul 7, 2025Aug 11, 2025
35 days		Not confirmed
Claim service & handlingRoofWater damageAdjuster's handling
Information furnishedQuestion of fact
Jul 7, 2025Sep 23, 2025
78 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offer
Claim settledCorrective action taken
Jul 7, 2025Dec 18, 2025
164 days		Confirmed
Claim service & handlingWindAdjuster's handling
Information furnishedContract language / legal issue
Jul 7, 2025Nov 4, 2025
120 days		Confirmed
Delay — claims handlingWater damageWindLoss of useAdjuster's handling
Corrective action takenAdditional Payment Expected
Jul 2, 2025Oct 30, 2025
120 days		Confirmed
Use Of Clue Reports
Corrective action takenContract language / legal issue
Jun 30, 2025Nov 3, 2025
126 days		Not confirmed
Claim service & handlingAdjuster's handling
Contract language / legal issueCompany position upheldClaim settled
Jun 27, 2025Oct 24, 2025
119 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Claim settledInformation furnishedContract language / legal issue
Jun 26, 2025Oct 27, 2025
123 days		Not confirmed
Delay — claims handlingWater damagePlumbingAppraisalAdjuster's handling
Company position upheldContract language / legal issueAdditional monies received
Jun 24, 2025Sep 18, 2025
86 days		Not confirmed
Claim service & handlingPolicyholder serviceRoofHailAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jun 4, 2025Oct 14, 2025
132 days		Not confirmed
Delay — policyholder service
Premium RefundedQuestion of factInformation furnished
Jun 4, 2025Sep 30, 2025
118 days		Not confirmed
Delay — claims handlingRoofHailWindAppraisal
Contract language / legal issueClaim settledInformation furnished
Jun 3, 2025Sep 29, 2025
118 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailMold
Additional monies receivedCorrective action takenQuestion of fact
May 27, 2025Aug 11, 2025
76 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Claim settledInformation furnishedQuestion of fact
May 21, 2025Sep 11, 2025
113 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional monies receivedQuestion of fact
May 16, 2025Sep 25, 2025
132 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Question of factContract language / legal issue
May 8, 2025Aug 28, 2025
112 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenAdditional Payment Expected
May 5, 2025Sep 2, 2025
120 days		Confirmed
Misrepresentation
Contract language / legal issueInformation furnished
May 5, 2025Aug 14, 2025
101 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Question of factContract language / legal issueAdditional monies received
May 1, 2025Sep 12, 2025
134 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisal
Additional monies receivedAdditional Payment ExpectedCorrective action taken

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 254 records; the counts everywhere else on this page cover all 254. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
SureChoice Underwriters Reciprocal Exchange
50 confirmed of 270
Auto Club Indemnity Company
73 confirmed of 263
American Mercury Lloyd's Insurance Company
35 confirmed of 263
USAA Casualty Insurance Company
73 confirmed of 251
Mid-Century Insurance Company of Texas
56 confirmed of 242
United Services Automobile Association
63 confirmed of 241

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where USAA General Indemnity Company is named as an organizational respondent. Snapshot pulled August 3, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

Working a claim against USAA General Indemnity Company?

The carrier knows its record. Now you do too.

claimOS is the operating system for public adjusters. Every claim you work carries the other side’s public record — confirmed complaints, delay patterns, settlement behavior — ready to cite in your next demand letter.

See claimOS in action →
Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about USAA General Indemnity Company.