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Texas Carrier Complaint Index/USAA General Indemnity Company

Texas Department of Insurance record

USAA General Indemnity Company

Texans filed 250 homeowner complaints against USAA General Indemnity Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 72 times. Across all 250, 42 ended with the carrier paying the homeowner more money — 20 of them complaints the state had confirmed.

72
complaints confirmed by TDI
28.8%
of complaints confirmed · 6.9 points above the statewide average.
1.13×
complaints per policy vs. average (2025)
42
of all 250 complaints ended with additional money paid

TDI weighs complaints against business written: 201,508 homeowners policies in force in 2025. Complaint volume is about what its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 250 complaints
Adjuster's handling141 · 45 confirmed
Water damage87 · 24 confirmed
Roof80 · 25 confirmed
Hail65 · 18 confirmed
Damage dispute43 · 8 confirmed
Plumbing38 · 12 confirmed
Wind32 · 9 confirmed
Appraisal25 · 4 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 72 confirmed complaints closed
Corrective action taken45 · 63%
Contract language / legal issue33 · 46%
Information furnished28 · 39%
Claim settled22 · 31%
Additional monies received20 · 28%
Additional Payment Expected16 · 22%
Question of fact10 · 14%
Company position upheld7 · 10%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 69 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202344 filed · 7 confirmed
202466 filed · 19 confirmed
202589 filed · 28 confirmed
202651 filed · 18 confirmed

The records

120 most recent of 250 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 17, 2026Jul 8, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationMold
Contract language / legal issueQuestion of factCompany position upheld
Jun 12, 2026Jun 29, 2026
17 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAppraisalAdjuster's handling
Corrective action takenClaim settled
Jun 4, 2026Jun 23, 2026
19 days		Not confirmed
Policyholder servicePremium & rating
Contract language / legal issue
Jun 3, 2026Jul 15, 2026
42 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Contract language / legal issueCompany position upheld
Jun 2, 2026Jun 24, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Jun 1, 2026Jun 17, 2026
16 days		Not confirmed
Policyholder serviceDelay — policyholder service
Contract language / legal issueInformation furnishedCompany position upheld
May 27, 2026Jun 16, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueClaim settledQuestion of fact
May 26, 2026Jun 30, 2026
35 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageWindAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 26, 2026Jun 15, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factContract language / legal issue
May 26, 2026Jun 17, 2026
22 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalDepreciationAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
May 19, 2026Jun 9, 2026
21 days		Not confirmed
Claim service & handlingRefund of premiumUnsatisfactory settlement or offerWater damageDamage disputeAppraisalDepreciationLoss of useAdjuster's handling
Company position upheldAdditional Payment ExpectedQuestion of fact
May 18, 2026Jun 24, 2026
37 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of use
Additional monies receivedInformation furnishedContract language / legal issue
May 18, 2026Jun 8, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
May 15, 2026Jun 22, 2026
38 days		Confirmed
CancellationClaim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Corrective action takenContract language / legal issueAdditional monies received
May 14, 2026Jun 8, 2026
25 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDamage disputeDeductibleAdjuster's handling
Corrective action takenAdditional monies receivedContract language / legal issue
May 14, 2026Jun 1, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingDamage disputeAppraisal
Information furnishedAdditional Payment ExpectedContract language / legal issue
Apr 30, 2026May 29, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindPlumbingDepreciationLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issueCorrective action taken
Apr 29, 2026May 26, 2026
27 days		Not confirmed
Premium & rating
Company position upheldContract language / legal issueInformation furnished
Apr 23, 2026May 22, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Corrective action takenContract language / legal issueInformation furnished
Apr 17, 2026May 8, 2026
21 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMold
Question of factContract language / legal issueCompany position upheld
Apr 15, 2026Jun 2, 2026
48 days		Not confirmed
CancellationNon-RenewalUse Of Clue ReportsRoofHailWater damageWindAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Apr 14, 2026Apr 30, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useFoundationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Apr 6, 2026Apr 23, 2026
17 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factInformation furnishedClaim settled
Mar 25, 2026Apr 20, 2026
26 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingMoldAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Mar 25, 2026Apr 14, 2026
20 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingDelay — policyholder serviceUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 24, 2026Apr 24, 2026
31 days		Confirmed
CancellationPolicyholder serviceRefund of premium
Corrective action takenPremium Refunded
Mar 24, 2026Apr 22, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Information furnishedClaim settledCorrective action taken
Mar 23, 2026Apr 21, 2026
29 days		Confirmed
Delay — claims handlingClaim denialRoofHailWater damageAdjuster's handling
Claim settledInformation furnished
Mar 18, 2026Apr 16, 2026
29 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageFoundationAdjuster's handling
Company position upheldContract language / legal issue
Mar 18, 2026Apr 17, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Question of factInformation furnishedAdditional Payment Expected
Mar 16, 2026Apr 6, 2026
21 days		Not confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premium
Company position upheldInformation furnishedQuestion of fact
Mar 16, 2026Apr 15, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denial
Question of factCompany position upheldContract language / legal issue
Mar 16, 2026Apr 3, 2026
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAppraisalAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Mar 13, 2026Apr 10, 2026
28 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 12, 2026Apr 10, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisal
Question of factContract language / legal issueInformation furnished
Mar 9, 2026Apr 9, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationLoss of useAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Mar 6, 2026Apr 9, 2026
34 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies receivedAdditional Payment Expected
Feb 24, 2026Apr 14, 2026
49 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCorrective action taken
Feb 19, 2026Mar 10, 2026
19 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionWater damagePlumbingMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Feb 18, 2026Mar 25, 2026
35 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDepreciationAdjuster's handling
Additional monies receivedContract language / legal issueCompany position upheld
Feb 18, 2026Mar 12, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Information furnishedContract language / legal issueAdditional monies received
Feb 17, 2026Mar 19, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Feb 17, 2026Mar 23, 2026
34 days		Confirmed
Delay — claims handlingAdjuster's handling
Corrective action takenClaim settled
Feb 17, 2026Apr 1, 2026
43 days		Not confirmed
Policyholder service
Contract language / legal issue
Feb 13, 2026Mar 19, 2026
34 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedCorrective action takenClaim settled
Feb 12, 2026Mar 9, 2026
25 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAppraisal
Information furnishedQuestion of factAdditional monies received
Feb 9, 2026Mar 23, 2026
42 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Feb 2, 2026Feb 26, 2026
24 days		Not confirmed
Policyholder service
Contract language / legal issueQuestion of fact
Jan 30, 2026Mar 18, 2026
47 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueQuestion of fact
Jan 21, 2026Mar 13, 2026
51 days		Not confirmed
Claim service & handlingDelay — claims handlingWindMold
Contract language / legal issueCompany position upheldInformation furnished
Jan 5, 2026Jan 30, 2026
25 days		Not confirmed
Claim service & handlingPolicyholder serviceRoofHailAdjuster's handling
Contract language / legal issueInformation furnished
Dec 31, 2025Feb 3, 2026
34 days		Not confirmed
Refusal to InsureUse Of Clue Reports
Company position upheldInformation furnishedContract language / legal issue
Dec 18, 2025Feb 9, 2026
53 days		Not confirmed
Claim service & handlingClaim denial
Question of factCompany position upheld
Dec 16, 2025Feb 17, 2026
63 days		Not confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderPolicy ExclusionRoofDamage disputeMold
Company position upheldQuestion of factContract language / legal issue
Dec 10, 2025Feb 5, 2026
57 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailDepreciationAdjuster's handling
Corrective action takenAdditional monies received
Dec 5, 2025Feb 23, 2026
80 days		Not confirmed
Claim service & handlingPolicyholder serviceUse Of Clue ReportsWater damageAdjuster's handling
Question of factContract language / legal issue
Nov 24, 2025Jan 21, 2026
58 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Nov 20, 2025Jan 26, 2026
67 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldAdditional Payment ExpectedQuestion of fact
Nov 20, 2025Feb 10, 2026
82 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedCorrective action taken
Nov 18, 2025Feb 17, 2026
91 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of use
Question of factInformation furnishedContract language / legal issue
Nov 17, 2025Jan 20, 2026
64 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Claim settledInformation furnished
Nov 11, 2025Feb 9, 2026
90 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Nov 3, 2025Jan 12, 2026
70 days		Not confirmed
Misleading Advertising
Question of factInformation furnishedContract language / legal issue
Oct 31, 2025Jan 15, 2026
76 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Contract language / legal issueCompany position upheldQuestion of fact
Oct 31, 2025Feb 12, 2026
104 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Oct 9, 2025Jan 20, 2026
103 days		Not confirmed
Policyholder service
Contract language / legal issueInformation furnishedQuestion of fact
Oct 7, 2025Dec 10, 2025
64 days		Not confirmed
Premium & rating
Information furnishedCompany position upheldContract language / legal issue
Oct 6, 2025Jan 30, 2026
116 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional Payment ExpectedCorrective action taken
Oct 3, 2025Jan 26, 2026
115 days		Not confirmed
Unsatisfactory settlement or offerRoofWind
Question of factContract language / legal issueCompany position upheld
Oct 1, 2025Jan 28, 2026
119 days		Not confirmed
Unsatisfactory settlement or offerDeductibleAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Sep 25, 2025Nov 4, 2025
40 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductible
Information furnishedContract language / legal issueCompany position upheld
Sep 24, 2025Dec 9, 2025
76 days		Not confirmed
Claim service & handling
Information furnishedContract language / legal issue
Sep 22, 2025Dec 5, 2025
74 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Sep 12, 2025Nov 14, 2025
63 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisal
Claim settledQuestion of factContract language / legal issue
Sep 9, 2025Nov 14, 2025
66 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerPlumbingAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
Sep 4, 2025Nov 6, 2025
63 days		Not confirmed
Cancellation
Company position upheldQuestion of factContract language / legal issue
Sep 3, 2025Jan 15, 2026
134 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Aug 29, 2025Sep 30, 2025
32 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Aug 29, 2025Sep 25, 2025
27 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damagePlumbingDeductible
Company position upheldContract language / legal issueInformation furnished
Aug 26, 2025Dec 17, 2025
113 days		Not confirmed
Delay — claims handlingWater damageDamage disputeAdjuster's handling
Additional Payment ExpectedQuestion of fact
Aug 22, 2025Oct 23, 2025
62 days		Confirmed
Claim service & handlingDelay — claims handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Aug 21, 2025Dec 11, 2025
112 days		Confirmed
Claim service & handlingDelay — claims handlingRoof
Additional Payment ExpectedContract language / legal issueCorrective action taken
Aug 20, 2025Oct 23, 2025
64 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductible
Claim settledContract language / legal issueQuestion of fact
Aug 7, 2025Sep 16, 2025
40 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledContract language / legal issueInformation furnished
Aug 7, 2025Sep 8, 2025
32 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoof
Question of factInformation furnishedContract language / legal issue
Jul 31, 2025Nov 18, 2025
110 days		Confirmed
Claim service & handlingDelay — claims handlingRoofDepreciationAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Jul 30, 2025Jan 12, 2026
166 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDepreciationAdjuster's handling
Question of factAdditional monies receivedAdditional Payment Expected
Jul 24, 2025Aug 20, 2025
27 days		Not confirmed
Unsatisfactory settlement or offerHailDeductible
Contract language / legal issueQuestion of factInformation furnished
Jul 23, 2025Dec 2, 2025
132 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofWater damageAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jul 23, 2025Dec 2, 2025
132 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling
Information furnishedQuestion of factAdditional Payment Expected
Jul 17, 2025Aug 6, 2025
20 days		Confirmed
Delay — policyholder service
Information furnished
Jul 16, 2025Oct 31, 2025
107 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Question of factAdditional Payment ExpectedCorrective action taken
Jul 15, 2025Oct 20, 2025
97 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueClaim settledAdditional Payment Expected
Jul 15, 2025Oct 17, 2025
94 days		Confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Claim settledContract language / legal issueCorrective action taken
Jul 14, 2025Sep 12, 2025
60 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 10, 2025Aug 4, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindAdjuster's handling
Additional Payment ExpectedCompany position upheldClaim settled
Jul 8, 2025Sep 18, 2025
72 days		Not confirmed
Unsatisfactory settlement or offerRoof
Company position upheldContract language / legal issueQuestion of fact
Jul 7, 2025Aug 11, 2025
35 days		Not confirmed
Claim service & handlingRoofWater damageAdjuster's handling
Information furnishedQuestion of fact
Jul 7, 2025Sep 23, 2025
78 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offer
Claim settledCorrective action taken
Jul 7, 2025Dec 18, 2025
164 days		Confirmed
Claim service & handlingWindAdjuster's handling
Contract language / legal issueInformation furnished
Jul 7, 2025Nov 4, 2025
120 days		Confirmed
Delay — claims handlingWater damageWindLoss of useAdjuster's handling
Additional Payment ExpectedCorrective action taken
Jul 2, 2025Oct 30, 2025
120 days		Confirmed
Use Of Clue Reports
Corrective action takenContract language / legal issue
Jun 30, 2025Nov 3, 2025
126 days		Not confirmed
Claim service & handlingAdjuster's handling
Claim settledContract language / legal issueCompany position upheld
Jun 27, 2025Oct 24, 2025
119 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Claim settledInformation furnishedContract language / legal issue
Jun 26, 2025Oct 27, 2025
123 days		Not confirmed
Delay — claims handlingWater damagePlumbingAppraisalAdjuster's handling
Contract language / legal issueAdditional monies receivedCompany position upheld
Jun 24, 2025Sep 18, 2025
86 days		Not confirmed
Claim service & handlingPolicyholder serviceRoofHailAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jun 4, 2025Oct 14, 2025
132 days		Not confirmed
Delay — policyholder service
Information furnishedPremium RefundedQuestion of fact
Jun 4, 2025Sep 30, 2025
118 days		Not confirmed
Delay — claims handlingRoofHailWindAppraisal
Contract language / legal issueClaim settledInformation furnished
Jun 3, 2025Sep 29, 2025
118 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailMold
Question of factAdditional monies receivedCorrective action taken
May 27, 2025Aug 11, 2025
76 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Question of factClaim settledInformation furnished
May 21, 2025Sep 11, 2025
113 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Question of factAdditional monies received
May 16, 2025Sep 25, 2025
132 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Contract language / legal issueQuestion of fact
May 8, 2025Aug 28, 2025
112 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedCorrective action taken
May 5, 2025Sep 2, 2025
120 days		Confirmed
Misrepresentation
Contract language / legal issueInformation furnished
May 5, 2025Aug 14, 2025
101 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
May 1, 2025Sep 12, 2025
134 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisal
Corrective action takenAdditional monies receivedAdditional Payment Expected
Apr 30, 2025Sep 8, 2025
131 days		Not confirmed
Policyholder serviceDelay — policyholder servicePremium & rating
Information furnishedContract language / legal issue
Apr 25, 2025Aug 26, 2025
123 days		Not confirmed
Claim service & handlingPolicyholder serviceUse Of Clue Reports
Contract language / legal issueQuestion of factCompany position upheld
Apr 25, 2025Jun 9, 2025
45 days		Confirmed
Policyholder serviceDelays (Underwriting)Refund of premium
Contract language / legal issueCompany position upheldCorrective action taken
Apr 22, 2025Jul 25, 2025
94 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 250 records; the counts everywhere else on this page cover all 250. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
Auto Club Indemnity Company
73 confirmed of 262
American Mercury Lloyd's Insurance Company
34 confirmed of 262
USAA Casualty Insurance Company
73 confirmed of 250
Mid-Century Insurance Company of Texas
56 confirmed of 241
United Services Automobile Association
61 confirmed of 239
Allstate Texas Lloyd's
42 confirmed of 225

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where USAA General Indemnity Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about USAA General Indemnity Company.