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Texas Carrier Complaint Index/United Services Automobile Association

Texas Department of Insurance record

United Services Automobile Association

Texans filed 241 homeowner complaints against United Services Automobile Association between January 1, 2023 and July 21, 2026. The state reviewed them and agreed with the homeowner 63 times. Across all 241, 49 ended with the carrier paying the homeowner more money — 23 of them complaints the state had confirmed.

63
complaints confirmed by TDI
26.1%
of complaints confirmed · 4.2 points above the statewide average.
0.69×
complaints per policy vs. average (2025)
49
of all 241 complaints ended with additional money paid

TDI weighs complaints against business written: 272,482 homeowners policies in force in 2025. This carrier draws fewer complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 241 complaints
Adjuster's handling140 · 45 confirmed
Water damage82 · 24 confirmed
Roof63 · 15 confirmed
Hail61 · 14 confirmed
Plumbing50 · 15 confirmed
Damage dispute37 · 8 confirmed
Wind26 · 5 confirmed
Loss of use22 · 9 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 63 confirmed complaints closed
Corrective action taken41 · 65%
Information furnished32 · 51%
Contract language / legal issue28 · 44%
Additional monies received23 · 37%
Question of fact14 · 22%
Additional Payment Expected14 · 22%
Claim settled11 · 17%
Company position upheld7 · 11%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 68 days, against 70 statewide.

By year

Complaints received · 2026 is partial
202353 filed · 5 confirmed
202453 filed · 11 confirmed
202585 filed · 26 confirmed
202650 filed · 21 confirmed

The records

120 most recent of 241 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 6, 2026Jul 22, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handling
Company position upheldContract language / legal issue
Jun 23, 2026Jul 2, 2026
9 days		Confirmed
Claim service & handlingClaim denialWater damageLoss of use
Contract language / legal issueCompany position upheldQuestion of fact
Jun 18, 2026Jul 8, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Corrective action takenInformation furnishedClaim settled
Jun 12, 2026Jul 27, 2026
45 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 8, 2026Jul 27, 2026
49 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Information furnishedAdditional Payment Expected
Jun 1, 2026Jun 22, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Corrective action takenAdditional Payment Expected
Jun 1, 2026Jun 23, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Additional monies receivedQuestion of fact
May 26, 2026Jul 1, 2026
36 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldContract language / legal issue
May 18, 2026Jun 9, 2026
22 days		Confirmed
CancellationPolicyholder serviceDelays (Underwriting)Refund of premium
Contract language / legal issueQuestion of factCorrective action taken
May 18, 2026Jun 2, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
May 12, 2026May 28, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindAppraisalAdjuster's handling
Additional Payment ExpectedContract language / legal issueInformation furnished
May 8, 2026Jun 1, 2026
24 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMold
Company position upheldContract language / legal issueQuestion of fact
May 8, 2026May 28, 2026
20 days		Not confirmed
CancellationPolicyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedAdditional Payment ExpectedContract language / legal issue
May 6, 2026May 26, 2026
20 days		Not confirmed
Policyholder serviceDelay — policyholder service
No Jurisdiction
May 4, 2026May 20, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedQuestion of fact
Apr 29, 2026May 28, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Apr 29, 2026May 22, 2026
23 days		Confirmed
Claim denialWater damage
Corrective action takenAdditional monies receivedContract language / legal issue
Apr 24, 2026May 11, 2026
17 days		Not confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 20, 2026May 6, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Apr 14, 2026May 6, 2026
22 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage dispute
Contract language / legal issueCompany position upheldQuestion of fact
Mar 26, 2026Apr 24, 2026
29 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerHailWindAdjuster's handling
Company position upheldContract language / legal issue
Mar 26, 2026Apr 22, 2026
27 days		Confirmed
Delay — claims handlingAdjuster's handling
Corrective action takenQuestion of factContract language / legal issue
Mar 25, 2026Apr 13, 2026
19 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Mar 23, 2026Apr 15, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 23, 2026Apr 16, 2026
24 days		Confirmed
CancellationDelay — claims handlingUnsatisfactory settlement or offerUse Of Clue ReportsWater damagePlumbingAdjuster's handling
Corrective action takenClaim settledQuestion of fact
Mar 19, 2026Apr 22, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Mar 19, 2026Apr 17, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Additional monies receivedAdditional Payment ExpectedCorrective action taken
Mar 16, 2026Apr 6, 2026
21 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedCorrective action takenQuestion of fact
Mar 6, 2026Apr 3, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Mar 5, 2026Apr 8, 2026
34 days		Confirmed
Claim UnderpaymentClaim service & handlingDeclination Of VerificationDepreciation
Corrective action takenInformation furnishedContract language / legal issue
Mar 4, 2026Apr 6, 2026
33 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Feb 26, 2026Mar 30, 2026
32 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Feb 24, 2026Mar 27, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDepreciationAdjuster's handling
Contract language / legal issueClaim settledAdditional monies received
Feb 17, 2026Mar 23, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingRoofHailDamage disputeAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Feb 11, 2026Mar 26, 2026
43 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling
Additional monies receivedContract language / legal issueCorrective action taken
Feb 9, 2026Mar 9, 2026
28 days		Not confirmed
Premium & rating
Information furnishedCompany position upheldContract language / legal issue
Feb 5, 2026Mar 23, 2026
46 days		Not confirmed
Claim service & handlingClaim denialPlumbingAdjuster's handling
Question of factCompany position upheld
Feb 4, 2026Feb 26, 2026
22 days		Not confirmed
Claim service & handlingPremium & ratingHailDeductible
Question of factContract language / legal issueInformation furnished
Feb 4, 2026Mar 23, 2026
47 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailAppraisal
Additional Payment ExpectedInformation furnished
Feb 4, 2026Mar 9, 2026
33 days		Not confirmed
Unsatisfactory settlement or offerRoof
Question of fact
Jan 29, 2026Mar 4, 2026
34 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Jan 27, 2026Mar 18, 2026
50 days		Not confirmed
Claim service & handlingClaim denial
Contract language / legal issueCompany position upheldInformation furnished
Jan 27, 2026Mar 18, 2026
50 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Company position upheldQuestion of fact
Jan 23, 2026Mar 19, 2026
55 days		Confirmed
Policyholder serviceNon-Renewal
Corrective action takenInformation furnished
Jan 23, 2026Feb 26, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Jan 16, 2026Feb 26, 2026
41 days		Not confirmed
Unsatisfactory settlement or offerDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jan 12, 2026Mar 6, 2026
53 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDeductibleMold
Company position upheldContract language / legal issueInformation furnished
Jan 9, 2026Mar 6, 2026
56 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageLoss of useAdjuster's handling
Information furnishedQuestion of factCompany position upheld
Jan 7, 2026Mar 5, 2026
57 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Additional monies receivedInformation furnishedQuestion of fact
Jan 5, 2026Feb 5, 2026
31 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premiumRoofAdjuster's handling
Corrective action takenPremium Refunded
Dec 22, 2025Feb 18, 2026
58 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionPlumbingFoundation
Question of factCompany position upheldContract language / legal issue
Dec 10, 2025Feb 24, 2026
76 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Question of factAdditional monies received
Dec 1, 2025Jan 22, 2026
52 days		Not confirmed
Claim denialRoofHailWind
Information furnishedContract language / legal issueCompany position upheld
Dec 1, 2025Feb 10, 2026
71 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbing
Contract language / legal issueCompany position upheldQuestion of fact
Nov 25, 2025Jan 30, 2026
66 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Contract language / legal issueCompany position upheldAdditional monies received
Nov 14, 2025Dec 9, 2025
25 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDepreciationAdjuster's handling
Question of factInformation furnishedAdditional monies received
Nov 7, 2025Dec 18, 2025
41 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedContract language / legal issueInformation furnished
Nov 6, 2025Feb 6, 2026
92 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Contract language / legal issue
Nov 4, 2025Feb 11, 2026
99 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Question of factContract language / legal issueAdditional monies received
Nov 3, 2025Dec 30, 2025
57 days		Not confirmed
Claim denial
Company position upheldContract language / legal issue
Nov 3, 2025Feb 2, 2026
91 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueQuestion of factClaim settled
Nov 3, 2025Jan 20, 2026
78 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Oct 27, 2025Feb 6, 2026
102 days		Confirmed
Claim service & handlingDelay — claims handlingWater damage
Information furnishedCorrective action takenAdditional monies received
Oct 21, 2025Jan 26, 2026
97 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Oct 17, 2025Jan 21, 2026
96 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Contract language / legal issueClaim settledInformation furnished
Oct 16, 2025Jan 26, 2026
102 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Oct 16, 2025Jan 26, 2026
102 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Oct 15, 2025Jan 22, 2026
99 days		Not confirmed
Claim service & handlingClaim denialFoundationAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 14, 2025Dec 30, 2025
77 days		Not confirmed
Policyholder servicePremium & rating
Company position upheldContract language / legal issueInformation furnished
Oct 13, 2025Dec 1, 2025
49 days		Not confirmed
Policyholder service
Information furnishedQuestion of fact
Oct 13, 2025Jan 26, 2026
105 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Oct 6, 2025Dec 3, 2025
58 days		Confirmed
Unsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCorrective action taken
Oct 2, 2025Jan 14, 2026
104 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindAppraisalAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Oct 1, 2025Nov 7, 2025
37 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Sep 25, 2025Jan 12, 2026
109 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factAdditional monies received
Sep 19, 2025Jan 20, 2026
123 days		Confirmed
CancellationPolicyholder serviceNotice Requirements
Corrective action takenPolicy Issued/RestoredInformation furnished
Sep 11, 2025Jan 30, 2026
141 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Sep 3, 2025Nov 4, 2025
62 days		Confirmed
Claim denialRoofHailDamage dispute
Contract language / legal issueCorrective action takenClaim settled
Aug 28, 2025Oct 15, 2025
48 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAppraisal
Contract language / legal issueCompany position upheld
Aug 28, 2025Dec 12, 2025
106 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputePlumbingAdjuster's handling
Claim settledContract language / legal issueAdditional monies received
Aug 26, 2025Jan 8, 2026
135 days		Confirmed
Policyholder serviceDelay — policyholder serviceDelays (Underwriting)Premium & rating
Corrective action takenContract language / legal issueQuestion of fact
Aug 22, 2025Jan 8, 2026
139 days		Confirmed
Misrepresentation
Question of factCorrective action takenCompany position upheld
Aug 20, 2025Nov 10, 2025
82 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Information furnishedClaim settledContract language / legal issue
Aug 18, 2025Nov 18, 2025
92 days		Confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingWater damagePlumbingAdjuster's handling
Corrective action takenAdditional Payment ExpectedAdditional monies received
Aug 14, 2025Nov 5, 2025
83 days		Not confirmed
Claim service & handlingClaim denialDamage disputeAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Aug 11, 2025Dec 9, 2025
120 days		Not confirmed
OtherAdjuster's handling
Information furnishedQuestion of factInsufficient Information
Aug 4, 2025Sep 25, 2025
52 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage dispute
Company position upheldQuestion of factContract language / legal issue
Jul 24, 2025Aug 14, 2025
21 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefusal to Insure
Contract language / legal issueCompany position upheld
Jul 22, 2025Nov 24, 2025
125 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Contract language / legal issueAdditional monies receivedCorrective action taken
Jul 21, 2025Nov 25, 2025
127 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDamage disputeDepreciationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jul 16, 2025Sep 22, 2025
68 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage dispute
Company position upheldClaim settledContract language / legal issue
Jul 11, 2025Sep 16, 2025
67 days		Not confirmed
Claim denial
Information furnishedQuestion of fact
Jul 9, 2025Oct 16, 2025
99 days		Not confirmed
Claim denial
Information furnishedContract language / legal issueCompany position upheld
Jul 7, 2025Sep 23, 2025
78 days		Not confirmed
Non-RenewalAdjuster's handling
Claim settledContract language / legal issueInformation furnished
Jul 7, 2025Aug 26, 2025
50 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Question of factInformation furnished
Jun 24, 2025Oct 23, 2025
121 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDamage disputeAdjuster's handling
Additional Payment ExpectedAdditional monies receivedContract language / legal issue
Jun 23, 2025Nov 7, 2025
137 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalLoss of useFoundation
Contract language / legal issueQuestion of factAdditional Payment Expected
Jun 16, 2025Jul 11, 2025
25 days		Not confirmed
Delay — policyholder service
Information furnished
May 22, 2025Sep 30, 2025
131 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Contract language / legal issueQuestion of fact
May 14, 2025Oct 2, 2025
141 days		Not confirmed
Policyholder serviceUnsatisfactory settlement or offerRoofDeductible
Question of factCompany position upheldContract language / legal issue
May 8, 2025Jul 22, 2025
75 days		Not confirmed
CancellationPolicyholder servicePremium & rating
Contract language / legal issueQuestion of factCompany position upheld
May 7, 2025Aug 1, 2025
86 days		Not confirmed
Policyholder servicePremium & rating
Company position upheldContract language / legal issue
May 6, 2025Aug 18, 2025
104 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailDamage disputeAppraisal
Additional monies receivedQuestion of factContract language / legal issue
May 6, 2025Aug 18, 2025
104 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Apr 30, 2025Jul 21, 2025
82 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Claim settledInformation furnished
Apr 25, 2025Sep 5, 2025
133 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Apr 24, 2025Jun 25, 2025
62 days		Not confirmed
Claim service & handlingClaim denialDamage disputeDeductibleAdjuster's handling
Company position upheldContract language / legal issueClaim settled
Apr 14, 2025Jul 22, 2025
99 days		Not confirmed
Premium & rating
Contract language / legal issueInformation furnished
Apr 14, 2025May 19, 2025
35 days		Not confirmed
Policyholder service
Information furnishedContract language / legal issue
Apr 11, 2025Jul 29, 2025
109 days		Confirmed
CancellationClaim service & handlingPolicyholder serviceDelay — claims handlingWater damagePlumbingAdjuster's handling
Claim settledContract language / legal issueCorrective action taken
Apr 8, 2025Jun 3, 2025
56 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedCorrective action takenInformation furnished
Apr 4, 2025Jul 25, 2025
112 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Claim settledAdditional monies receivedCorrective action taken
Mar 31, 2025Aug 29, 2025
151 days		Not confirmed
Claim service & handlingClaim denialPremium & ratingRefund of premiumWater damageAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Mar 13, 2025Jun 2, 2025
81 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Claim settledQuestion of fact
Mar 12, 2025Jul 21, 2025
131 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
Mar 7, 2025Apr 1, 2025
25 days		Confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premiumRoof
Information furnishedCorrective action takenPremium Refunded
Mar 6, 2025Apr 7, 2025
32 days		Not confirmed
Claim service & handlingWater damageAdjuster's handling
Information furnished
Mar 5, 2025Jul 9, 2025
126 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Mar 4, 2025Apr 28, 2025
55 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factCompany position upheld
Mar 4, 2025Jun 6, 2025
94 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Company position upheldContract language / legal issueInformation furnished

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 241 records; the counts everywhere else on this page cover all 241. The full set is downloadable from the Texas Open Data Portal.

Compare

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73 confirmed of 251
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56 confirmed of 242
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42 confirmed of 225
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See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where United Services Automobile Association is named as an organizational respondent. Snapshot pulled August 3, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about United Services Automobile Association.