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Texas Carrier Complaint Index/Allstate Texas Lloyd's

Texas Department of Insurance record

Allstate Texas Lloyd's

Texans filed 225 homeowner complaints against Allstate Texas Lloyd's between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 42 times. Across all 225, 42 ended with the carrier paying the homeowner more money — 19 of them complaints the state had confirmed.

42
complaints confirmed by TDI
18.7%
of complaints confirmed · 3.3 points below the statewide average.
1.03×
complaints per policy vs. average (2025)
42
of all 225 complaints ended with additional money paid

TDI weighs complaints against business written: 107,313 homeowners policies in force in 2025. Complaint volume is about what its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 225 complaints
Adjuster's handling144 · 32 confirmed
Roof126 · 24 confirmed
Hail83 · 15 confirmed
Water damage77 · 9 confirmed
Damage dispute48 · 7 confirmed
Plumbing39 · 2 confirmed
Wind36 · 4 confirmed
Deductible33 · 7 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 42 confirmed complaints closed
Corrective action taken29 · 69%
Additional monies received19 · 45%
Information furnished18 · 43%
Claim settled18 · 43%
Contract language / legal issue14 · 33%
Question of fact7 · 17%
Additional Payment Expected6 · 14%
Company position upheld2 · 5%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202397 filed · 21 confirmed
202466 filed · 8 confirmed
202548 filed · 10 confirmed
202614 filed · 3 confirmed

The records

120 most recent of 225 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 30, 2026Jul 17, 2026
17 days		Not confirmed
Claim service & handlingRoofHailWindAppraisalAdjuster's handling
Company position upheldQuestion of fact
Jun 17, 2026Jul 7, 2026
20 days		Not confirmed
Claim service & handlingRoofHailAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Jun 9, 2026Jul 13, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisal
Appraisal Process InvokedAdditional Payment ExpectedContract language / legal issue
May 20, 2026Jul 10, 2026
51 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 8, 2026May 28, 2026
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 1, 2026Jun 4, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofWindAppraisalAdjuster's handling
Question of factAppraisal Process InvokedInformation furnished
Apr 27, 2026May 27, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerFoundationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Mar 24, 2026Apr 23, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingRoofWater damageWind
Additional Payment ExpectedInformation furnished
Mar 19, 2026Apr 10, 2026
22 days		Confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Mar 16, 2026Apr 13, 2026
28 days		Not confirmed
Claim denialUnfair Discrim-Clms HandlingRoofAdjuster's handling
Contract language / legal issueCompany position upheld
Mar 16, 2026Apr 16, 2026
31 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeMoldAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Mar 9, 2026Apr 9, 2026
31 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindAdjuster's handling
Question of factCorrective action takenContract language / legal issue
Mar 2, 2026Apr 6, 2026
35 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jan 5, 2026Feb 4, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional monies receivedInformation furnishedQuestion of fact
Dec 22, 2025Feb 12, 2026
52 days		Not confirmed
Claim service & handlingClaim denialWater damageMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Dec 15, 2025Feb 6, 2026
53 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueInformation furnished
Dec 5, 2025Feb 12, 2026
69 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage dispute
Question of factCompany position upheldContract language / legal issue
Dec 4, 2025Feb 20, 2026
78 days		Not confirmed
Policyholder serviceNon-Renewal
Non-renewal rescinded
Oct 27, 2025Feb 6, 2026
102 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Oct 24, 2025Jan 6, 2026
74 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Oct 15, 2025Jan 21, 2026
98 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Company position upheldContract language / legal issue
Oct 10, 2025Oct 31, 2025
21 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalAdjuster's handling
Information furnishedCorrective action taken
Oct 6, 2025Oct 29, 2025
23 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Question of factContract language / legal issueInformation furnished
Oct 3, 2025Jan 16, 2026
105 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issueClaim settled
Oct 3, 2025Jan 16, 2026
105 days		Not confirmed
Claim denialWater damageMoldAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Oct 3, 2025Dec 9, 2025
67 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisalDepreciation
Information furnishedContract language / legal issueAdditional Payment Expected
Sep 30, 2025Jan 16, 2026
108 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueClaim settledQuestion of fact
Sep 30, 2025Jan 9, 2026
101 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Sep 23, 2025Jan 16, 2026
115 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnfair Discrim-Clms HandlingAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Sep 17, 2025Dec 3, 2025
77 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Additional monies receivedContract language / legal issueAdditional Payment Expected
Aug 26, 2025Dec 15, 2025
111 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbing
Question of factInformation furnishedCompany position upheld
Aug 21, 2025Oct 24, 2025
64 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Aug 20, 2025Dec 1, 2025
103 days		Not confirmed
Claim denialPolicy ExclusionWater damagePlumbingFoundation
Company position upheldInformation furnishedContract language / legal issue
Aug 18, 2025Jan 5, 2026
140 days		Not confirmed
Claim denialRoofHailWater damageWindAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Aug 11, 2025Dec 31, 2025
142 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Corrective action takenClaim settledContract language / legal issue
Aug 5, 2025Dec 19, 2025
136 days		Confirmed
Claim service & handlingDelay — claims handlingRoofDamage disputeAdjuster's handling
Additional monies receivedCorrective action takenClaim settled
Jul 30, 2025Oct 3, 2025
65 days		Not confirmed
Unsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Additional Payment Expected
Jul 28, 2025Dec 3, 2025
128 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Additional monies receivedCompany position upheldQuestion of fact
Jul 25, 2025Nov 19, 2025
117 days		Not confirmed
Premium & ratingRefund of premiumRoof
Question of factAdditional monies receivedInformation furnished
Jul 3, 2025Nov 3, 2025
123 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageWind
Contract language / legal issueCompany position upheldQuestion of fact
Jun 27, 2025Aug 4, 2025
38 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Jun 26, 2025Sep 3, 2025
69 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleAppraisalAdjuster's handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Jun 26, 2025Sep 26, 2025
92 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Jun 24, 2025Sep 9, 2025
77 days		Confirmed
Delay — claims handlingAppraisal
Corrective action takenClaim settled
Jun 13, 2025Oct 17, 2025
126 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageWindDamage disputeMoldAdjuster's handling
Question of factContract language / legal issue
Jun 5, 2025Oct 14, 2025
131 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 12, 2025Sep 15, 2025
126 days		Confirmed
Claim service & handlingRoofHailAdjuster's handling
Claim settledCorrective action takenQuestion of fact
May 5, 2025Sep 12, 2025
130 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Apr 21, 2025Jun 6, 2025
46 days		Not confirmed
Unsatisfactory settlement or offerRoofWindDeductible
Contract language / legal issueInformation furnishedCompany position upheld
Apr 14, 2025Aug 4, 2025
112 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Claim settledAdditional monies receivedCorrective action taken
Apr 2, 2025May 20, 2025
48 days		Confirmed
Unsatisfactory settlement or offerAppraisalAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Apr 1, 2025Jun 25, 2025
85 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingLoss of useFoundationAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Mar 21, 2025May 6, 2025
46 days		Not confirmed
Delay — claims handlingAppraisalAdjuster's handling
Question of factInformation furnishedClaim settled
Mar 19, 2025Jun 9, 2025
82 days		Not confirmed
Claim service & handlingWindPlumbingAdjuster's handling
Company position upheldContract language / legal issue
Mar 17, 2025Jul 22, 2025
127 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPremium & ratingUnsatisfactory settlement or offerRoofWindDamage disputeDeductibleAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Mar 7, 2025Jun 4, 2025
89 days		Not confirmed
Unsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueInformation furnishedAdditional Payment Expected
Feb 19, 2025Jul 10, 2025
141 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldFoundation
Company position upheldQuestion of factContract language / legal issue
Feb 18, 2025Jul 15, 2025
147 days		Not confirmed
Claim denialPolicy ExclusionRoofWater damageDamage disputeMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Feb 14, 2025Jun 25, 2025
131 days		Not confirmed
Unsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Feb 4, 2025May 21, 2025
106 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeDeductible
Company position upheldContract language / legal issueClaim settled
Feb 3, 2025Jun 23, 2025
140 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageDeductibleDepreciation
Contract language / legal issueCompany position upheldInformation furnished
Jan 17, 2025May 27, 2025
130 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleDepreciationMoldAdjuster's handling
Additional monies receivedClaim settledContract language / legal issue
Dec 9, 2024Jan 22, 2025
44 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeDeductibleDepreciationAdjuster's handling
Additional monies received
Dec 4, 2024May 8, 2025
155 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindDepreciationAdjuster's handling
Contract language / legal issueCorrective action takenInformation furnished
Nov 25, 2024May 29, 2025
185 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Information furnishedQuestion of factCompany position upheld
Nov 21, 2024May 13, 2025
173 days		Not confirmed
Unsatisfactory settlement or offerRoofWindAdjuster's handling
Company position upheldClaim settledContract language / legal issue
Nov 13, 2024Mar 17, 2025
124 days		Not confirmed
Claim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueCompany position upheld
Nov 12, 2024May 19, 2025
188 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Nov 8, 2024Jan 22, 2025
75 days		Not confirmed
Unsatisfactory settlement or offerRoofHail
Information furnishedQuestion of factClaim settled
Oct 29, 2024Feb 28, 2025
122 days		Not confirmed
Claim denialRoofHailDamage dispute
Contract language / legal issueCompany position upheldQuestion of fact
Oct 28, 2024Apr 11, 2025
165 days		Confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingUnsatisfactory settlement or offerDamage disputeDepreciationLoss of use
Company position upheldContract language / legal issueAdditional Payment Expected
Oct 28, 2024Dec 23, 2024
56 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Oct 25, 2024Dec 3, 2024
39 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWind
Question of factAdditional monies receivedInformation furnished
Oct 22, 2024Apr 7, 2025
167 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Question of factInformation furnishedCompany position upheld
Oct 18, 2024Apr 28, 2025
192 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Oct 9, 2024Feb 18, 2025
132 days		Not confirmed
Claim denialWater damagePlumbing
Contract language / legal issueInformation furnishedCompany position upheld
Oct 2, 2024Feb 3, 2025
124 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageWindDeductibleAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Sep 30, 2024Mar 19, 2025
170 days		Not confirmed
Claim denialUnsatisfactory settlement or offerRoofHailWindDeductibleDepreciationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Sep 11, 2024Jan 29, 2025
140 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindAdjuster's handling
Additional monies receivedInformation furnishedQuestion of fact
Sep 9, 2024Apr 17, 2025
220 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damagePlumbingLoss of use
Information furnishedQuestion of factContract language / legal issue
Sep 4, 2024Mar 3, 2025
180 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Sep 3, 2024Sep 24, 2024
21 days		Not confirmed
Claim service & handlingClaim denialHailDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Aug 23, 2024Jan 29, 2025
159 days		Not confirmed
Unsatisfactory settlement or offerRoofWindDepreciation
Information furnishedCompany position upheldContract language / legal issue
Aug 19, 2024Oct 31, 2024
73 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Claim settledInformation furnished
Aug 19, 2024Oct 21, 2024
63 days		Not confirmed
Claim denialRoofHailWater damageDeductible
Company position upheldInformation furnished
Aug 15, 2024Dec 9, 2024
116 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageMoldAdjuster's handling
Additional monies receivedQuestion of factInformation furnished
Aug 13, 2024Dec 6, 2024
115 days		Not confirmed
Claim denialRoofWater damageWind
Question of factContract language / legal issueCompany position upheld
Aug 6, 2024Jan 16, 2025
163 days		Not confirmed
Claim denialRoofHail
Company position upheldContract language / legal issueInformation furnished
Aug 1, 2024Jan 13, 2025
165 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Jul 25, 2024Nov 4, 2024
102 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindMoldAdjuster's handling
Information furnishedAdditional monies receivedClaim settled
Jul 23, 2024Oct 11, 2024
80 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindDeductible
Information furnishedCorrective action takenAdditional monies received
Jul 19, 2024Oct 11, 2024
84 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDeductible
Company position upheldContract language / legal issueQuestion of fact
Jul 18, 2024Oct 28, 2024
102 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDamage disputeDeductibleDepreciationAdjuster's handling
Question of factContract language / legal issueClaim settled
Jul 8, 2024Oct 17, 2024
101 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailAdjuster's handling
Information furnishedCompany position upheld
Jun 27, 2024Sep 9, 2024
74 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWindDamage disputeAdjuster's handling
Claim settledQuestion of factContract language / legal issue
Jun 24, 2024Aug 29, 2024
66 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageWind
Contract language / legal issueCompany position upheld
Jun 19, 2024Aug 22, 2024
64 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage dispute
Information furnishedContract language / legal issueCompany position upheld
Jun 5, 2024Sep 25, 2024
112 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageDamage disputeDeductibleAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
May 31, 2024Aug 16, 2024
77 days		Not confirmed
Unsatisfactory settlement or offerWind
Company position upheldContract language / legal issue
May 16, 2024Aug 22, 2024
98 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Additional monies receivedQuestion of factAdditional Payment Expected
May 13, 2024Jun 24, 2024
42 days		Not confirmed
Unsatisfactory settlement or offerWater damage
Company position upheldContract language / legal issue
May 13, 2024Aug 15, 2024
94 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
May 6, 2024Aug 2, 2024
88 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of fact
May 6, 2024Aug 2, 2024
88 days		Not confirmed
Claim denialWater damageDamage disputePlumbingFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 2, 2024Jul 15, 2024
74 days		Not confirmed
Claim denialRoofWater damageAdjuster's handling
Question of factContract language / legal issueInformation furnished
May 2, 2024Jul 17, 2024
76 days		Not confirmed
Claim denialWater damagePlumbing
Company position upheldContract language / legal issueInformation furnished
Apr 29, 2024Jul 26, 2024
88 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 24, 2024Jun 27, 2024
64 days		Not confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Company position upheldQuestion of fact
Apr 10, 2024Jul 17, 2024
98 days		Not confirmed
Claim denialRefund of premiumRoofHailAdjuster's handling
Question of factContract language / legal issue
Mar 22, 2024Apr 25, 2024
34 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factInformation furnished
Mar 12, 2024May 30, 2024
79 days		Not confirmed
Endorsement / RiderMold
Information furnishedContract language / legal issue
Mar 4, 2024May 17, 2024
74 days		Not confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Mar 4, 2024May 31, 2024
88 days		Not confirmed
Claim service & handlingClaim denialWater damageLoss of useMold
Contract language / legal issueInformation furnishedCompany position upheld
Feb 23, 2024Apr 22, 2024
59 days		Confirmed
Delay — policyholder service
Information furnished
Feb 20, 2024May 20, 2024
90 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Question of factContract language / legal issue
Feb 20, 2024Mar 20, 2024
29 days		Not confirmed
Unsatisfactory settlement or offer
Question of factInformation furnished
Feb 12, 2024Apr 11, 2024
59 days		Not confirmed
Claim denialWater damageMold
Contract language / legal issueCompany position upheldInformation furnished
Feb 9, 2024Mar 12, 2024
32 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Feb 6, 2024Apr 17, 2024
71 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDeductibleAdjuster's handling
Claim settledQuestion of factContract language / legal issue
Jan 29, 2024Feb 27, 2024
29 days		Not confirmed
Premium & ratingRefund of premiumUnsatisfactory settlement or offerRoofDeductible
Company position upheldContract language / legal issue

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 225 records; the counts everywhere else on this page cover all 225. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
USAA General Indemnity Company
72 confirmed of 250
Mid-Century Insurance Company of Texas
56 confirmed of 241
United Services Automobile Association
61 confirmed of 239
American Bankers Insurance Company of Florida
75 confirmed of 222
Allstate Indemnity Company
57 confirmed of 222
Texas Windstorm Insurance Association
20 confirmed of 199

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Allstate Texas Lloyd's is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Allstate Texas Lloyd's.