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Texas Carrier Complaint Index/Texas Windstorm Insurance Association

Texas Department of Insurance record

Texas Windstorm Insurance Association

Texans filed 199 homeowner complaints against Texas Windstorm Insurance Association between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 20 times. Across all 199, 31 ended with the carrier paying the homeowner more money — 11 of them complaints the state had confirmed.

20
complaints confirmed by TDI
10.1%
of complaints confirmed · 11.9 points below the statewide average.
0.41×
complaints per policy vs. average (2025)
31
of all 199 complaints ended with additional money paid

TDI weighs complaints against business written: 231,038 homeowners policies in force in 2025. This carrier draws fewer complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 199 complaints
Roof115 · 14 confirmed
Adjuster's handling106 · 14 confirmed
Wind94 · 12 confirmed
Water damage57 · 7 confirmed
Damage dispute44 · 5 confirmed
Hail38 · 2 confirmed
Deductible28 · 5 confirmed
Depreciation26 · 4 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 20 confirmed complaints closed
Corrective action taken15 · 75%
Additional monies received11 · 55%
Contract language / legal issue8 · 40%
Information furnished8 · 40%
Additional Payment Expected7 · 35%
Claim settled5 · 25%
Question of fact2 · 10%
Policy Issued/Restored1 · 5%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 79 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202332 filed · 1 confirmed
202478 filed · 13 confirmed
202566 filed · 2 confirmed
202623 filed · 4 confirmed

The records

120 most recent of 199 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 8, 2026Jul 20, 2026
12 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Jul 8, 2026Jul 20, 2026
12 days		Not confirmed
Non-RenewalRoof
Information furnishedCompany position upheld
Jun 30, 2026Jul 9, 2026
9 days		Not confirmed
Non-Renewal
Company position upheldInformation furnished
Jun 22, 2026Jul 6, 2026
14 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage dispute
Information furnishedContract language / legal issueCompany position upheld
Jun 22, 2026Jul 7, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageWindDamage disputeAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Jun 16, 2026Jul 17, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
Jun 4, 2026Jun 15, 2026
11 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Information furnishedContract language / legal issue
Jun 4, 2026Jun 16, 2026
12 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Jun 2, 2026Jun 15, 2026
13 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAppraisalAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
May 20, 2026Jun 3, 2026
14 days		Not confirmed
Claim denialRoofAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
May 13, 2026May 29, 2026
16 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindAdjuster's handling
Additional monies receivedCorrective action taken
May 11, 2026Jun 8, 2026
28 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWindDeductible
Corrective action takenAdditional monies receivedContract language / legal issue
Apr 28, 2026May 13, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Question of factContract language / legal issueAdditional monies received
Apr 24, 2026May 12, 2026
18 days		Not confirmed
Policyholder servicePremium & ratingRefund of premium
Question of factCompany position upheldInformation furnished
Apr 14, 2026Jun 1, 2026
48 days		Not confirmed
Premium & ratingRefund of premiumUnsatisfactory settlement or offerRoofWindDeductibleAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Apr 7, 2026Apr 22, 2026
15 days		Not confirmed
Claim service & handlingClaim denialRoofHailDamage disputeAdjuster's handling
Information furnishedQuestion of factCompany position upheld
Mar 9, 2026Mar 31, 2026
22 days		Not confirmed
Premium & ratingRefund of premium
Information furnishedContract language / legal issueCompany position upheld
Mar 6, 2026Apr 7, 2026
32 days		Confirmed
Unsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Contract language / legal issueCorrective action takenAdditional Payment Expected
Feb 11, 2026Apr 14, 2026
62 days		Not confirmed
Policyholder service
Information furnishedCompany position upheld
Feb 10, 2026Mar 24, 2026
42 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindAdjuster's handling
Information furnishedCompany position upheldReferred To
Feb 6, 2026Feb 25, 2026
19 days		Not confirmed
Premium & rating
Question of factCompany position upheld
Jan 21, 2026Mar 2, 2026
40 days		Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedCompany position upheld
Jan 15, 2026Mar 16, 2026
60 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciation
Additional monies receivedClaim settledInformation furnished
Dec 29, 2025Feb 3, 2026
36 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
Dec 23, 2025Jan 16, 2026
24 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoof
Information furnishedContract language / legal issueAdditional monies received
Dec 18, 2025Jan 20, 2026
33 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeLoss of useAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Dec 4, 2025Jan 30, 2026
57 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailDamage disputeAppraisalAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Nov 18, 2025Jan 7, 2026
50 days		Not confirmed
Claim service & handlingDelay — claims handlingPrompt PayUnsatisfactory settlement or offerRoofHailWindDeductibleDepreciation
Company position upheldQuestion of factAdditional Payment Expected
Nov 15, 2025Jan 14, 2026
60 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 28, 2025Jan 7, 2026
71 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Oct 28, 2025Feb 17, 2026
112 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRoof
Information furnishedCompany position upheldContract language / legal issue
Oct 23, 2025Jan 28, 2026
97 days		Not confirmed
Premium & rating
Information furnishedContract language / legal issueQuestion of fact
Oct 21, 2025Nov 13, 2025
23 days		Not confirmed
Claim denialWind
Contract language / legal issueInformation furnishedClaim settled
Oct 17, 2025Jan 12, 2026
87 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialAdjuster's handling
Question of fact
Oct 13, 2025Jan 26, 2026
105 days		Not confirmed
Unsatisfactory settlement or offerRoofWindDamage dispute
Information furnishedQuestion of fact
Oct 9, 2025Jan 20, 2026
103 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWind
Information furnishedContract language / legal issueQuestion of fact
Oct 7, 2025Dec 5, 2025
59 days		Not confirmed
Cancellation
Information furnished
Sep 30, 2025Jan 20, 2026
112 days		Not confirmed
CancellationClaim service & handlingDelay — claims handlingRefund of premiumUnsatisfactory settlement or offerRoofWater damageWindDepreciationMold
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
Sep 4, 2025Dec 16, 2025
103 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindDepreciationAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Sep 4, 2025Jan 5, 2026
123 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofWindDamage disputeMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Sep 2, 2025Dec 17, 2025
106 days		Not confirmed
CancellationPolicyholder serviceClaim denialRoofHailWater damageWindMold
Company position upheldContract language / legal issueInformation furnished
Aug 26, 2025Oct 9, 2025
44 days		Not confirmed
Premium & rating
Contract language / legal issueCompany position upheld
Aug 25, 2025Dec 15, 2025
112 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindDeductibleAdjuster's handling
Question of factContract language / legal issue
Aug 14, 2025Dec 22, 2025
130 days		Not confirmed
Premium & ratingRoof
Question of factCompany position upheldInformation furnished
Aug 12, 2025Oct 6, 2025
55 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerHailWater damageWindDamage disputeMold
Additional Payment ExpectedQuestion of factContract language / legal issue
Jul 25, 2025Nov 4, 2025
102 days		Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedCorrective action taken
Jul 21, 2025Aug 11, 2025
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Jul 9, 2025Oct 15, 2025
98 days		Not confirmed
Refund of premium
Contract language / legal issuePolicy Issued/RestoredInformation furnished
Jul 7, 2025Dec 18, 2025
164 days		Not confirmed
Delay — claims handlingWindAdjuster's handling
Claim settled
Jul 2, 2025Oct 27, 2025
117 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeFoundationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jul 1, 2025Dec 1, 2025
153 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerLoss of use
Company position upheldContract language / legal issueAdditional Payment Expected
Jun 30, 2025Oct 8, 2025
100 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldAdditional Payment Expected
Jun 23, 2025Oct 27, 2025
126 days		Not confirmed
Claim service & handlingRoofWindFoundation
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Jun 23, 2025Oct 10, 2025
109 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindMoldAdjuster's handling
Company position upheldContract language / legal issueAdditional monies received
Jun 23, 2025Oct 10, 2025
109 days		Not confirmed
Non-Renewal
Contract language / legal issueCompany position upheldInformation furnished
Jun 19, 2025Oct 23, 2025
126 days		Not confirmed
Unsatisfactory settlement or offerRoofDamage disputeDeductibleAppraisal
Contract language / legal issueInformation furnishedAdditional Payment Expected
Jun 17, 2025Oct 7, 2025
112 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeDepreciation
Question of factCompany position upheldAdditional Payment Expected
Jun 16, 2025Oct 2, 2025
108 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage disputeMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Jun 13, 2025Oct 20, 2025
129 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage dispute
Contract language / legal issueQuestion of factAdditional Payment Expected
Jun 13, 2025Jul 31, 2025
48 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Jun 9, 2025Dec 2, 2025
176 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedQuestion of factAdditional Payment Expected
Jun 9, 2025Sep 24, 2025
107 days		Not confirmed
Claim denialPolicy ExclusionUnsatisfactory settlement or offerWater damageDamage disputeMold
Company position upheldContract language / legal issueQuestion of fact
Jun 5, 2025Oct 16, 2025
133 days		Not confirmed
Premium & rating
Contract language / legal issueQuestion of factCompany position upheld
May 30, 2025Sep 18, 2025
111 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindAppraisal
Question of factAdditional Payment ExpectedContract language / legal issue
May 28, 2025Sep 18, 2025
113 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
May 20, 2025Jun 17, 2025
28 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageWindAppraisalAdjuster's handling
Question of factAdditional monies receivedInformation furnished
May 16, 2025Oct 2, 2025
139 days		Confirmed
CancellationPolicyholder service
Corrective action takenPolicy Issued/RestoredContract language / legal issue
May 14, 2025Sep 23, 2025
132 days		Not confirmed
Claim denialPolicy ExclusionUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Contract language / legal issueQuestion of fact
May 12, 2025Sep 17, 2025
128 days		Not confirmed
Premium & rating
Information furnishedCompany position upheld
May 6, 2025Jun 16, 2025
41 days		Not confirmed
Policyholder serviceDelay — claims handlingDelay — policyholder serviceEndorsement / RiderUnsatisfactory settlement or offerRoofDeductibleDepreciation
Question of factInformation furnishedAdditional monies received
Apr 7, 2025Jul 30, 2025
114 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageDamage disputeAdjuster's handling
Question of factInformation furnished
Apr 4, 2025Jul 3, 2025
90 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Apr 2, 2025Jun 23, 2025
82 days		Not confirmed
Non-Renewal
Information furnishedCompany position upheld
Mar 26, 2025Jun 18, 2025
84 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDepreciationAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Mar 19, 2025Jul 23, 2025
126 days		Confirmed
Claim service & handlingClaim denialRoofWater damageWindDamage disputeAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Mar 19, 2025Jul 9, 2025
112 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWindDepreciationAdjuster's handling
Information furnishedQuestion of fact
Mar 6, 2025May 2, 2025
57 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWindDamage disputeAdjuster's handling
Contract language / legal issueClaim settledCompany position upheld
Mar 6, 2025Apr 2, 2025
27 days		Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedContract language / legal issuePremium Refunded
Mar 6, 2025May 31, 2025
86 days		Not confirmed
Claim denialRoofWindAdjuster's handling
Question of factContract language / legal issue
Feb 21, 2025May 21, 2025
89 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Feb 14, 2025Aug 21, 2025
188 days		Not confirmed
Premium NoticePremium & ratingDeductible
Premium RefundedInformation furnished
Jan 28, 2025May 21, 2025
113 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageDeductibleDepreciationAdjuster's handling
Information furnishedQuestion of factAdditional monies received
Jan 23, 2025Jun 16, 2025
144 days		Not confirmed
Claim service & handlingDelay — claims handlingHailWindDamage disputeAppraisalAdjuster's handling
Additional Payment ExpectedQuestion of factCompany position upheld
Jan 22, 2025Jun 3, 2025
132 days		Not confirmed
Claim denialPremium & ratingWater damageWindDeductible
Company position upheldQuestion of factContract language / legal issue
Jan 16, 2025Feb 4, 2025
19 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Jan 16, 2025Feb 10, 2025
25 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedInformation furnished
Jan 15, 2025May 22, 2025
127 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindDeductibleDepreciation
Claim settledInformation furnished
Jan 13, 2025May 22, 2025
129 days		Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindDamage dispute
Contract language / legal issueInformation furnishedQuestion of fact
Jan 7, 2025Jun 11, 2025
155 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerHailWater damageWindDamage disputeDeductibleMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Dec 31, 2024Apr 22, 2025
112 days		Not confirmed
Claim denialRoofHailWindDamage disputeAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
Dec 30, 2024May 14, 2025
135 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Dec 27, 2024Feb 15, 2025
50 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageWindDamage dispute
Question of factInformation furnishedContract language / legal issue
Dec 12, 2024Apr 22, 2025
131 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDeductibleDepreciation
Corrective action takenAdditional monies receivedInformation furnished
Dec 12, 2024May 5, 2025
144 days		Not confirmed
Refund of premium
Question of factInformation furnishedContract language / legal issue
Dec 10, 2024Jan 30, 2025
51 days		Confirmed
Claim service & handlingDelay — claims handlingWindDamage disputeDeductible
Corrective action takenInformation furnishedClaim settled
Dec 6, 2024Jul 23, 2025
229 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageWind
Contract language / legal issueQuestion of factAdditional Payment Expected
Dec 3, 2024May 8, 2025
156 days		Not confirmed
Refund of premium
Premium RefundedInformation furnished
Nov 26, 2024Dec 17, 2024
21 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Additional Payment ExpectedInformation furnished
Nov 25, 2024Apr 25, 2025
151 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAppraisal
Contract language / legal issueAdditional monies receivedClaim settled
Nov 15, 2024Dec 5, 2024
20 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Nov 15, 2024Apr 29, 2025
165 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputePlumbingDeductibleAppraisalDepreciationLoss of useAdjuster's handling
Additional monies receivedAdditional Payment ExpectedContract language / legal issue
Nov 8, 2024Apr 3, 2025
146 days		Not confirmed
CancellationRefund of premiumWind
Company position upheldPremium RefundedContract language / legal issue
Nov 8, 2024Mar 17, 2025
129 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDeductible
Additional Payment ExpectedContract language / legal issueQuestion of fact
Oct 30, 2024Jan 17, 2025
79 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Oct 28, 2024Apr 2, 2025
156 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Corrective action takenAdditional monies receivedQuestion of fact
Oct 28, 2024Mar 13, 2025
136 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDamage disputeDepreciationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Oct 24, 2024Apr 1, 2025
159 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Oct 18, 2024Apr 22, 2025
186 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Oct 14, 2024Jan 16, 2025
94 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Contract language / legal issueInformation furnishedAdditional Payment Expected
Oct 14, 2024Apr 4, 2025
172 days		Not confirmed
Non-RenewalWind
Policy Issued/RestoredCompany position upheld
Oct 9, 2024Oct 30, 2024
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWindAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Oct 9, 2024Feb 12, 2025
126 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindAdjuster's handling
Claim settledCompany position upheldInformation furnished
Oct 9, 2024Apr 25, 2025
198 days		Confirmed
Claim service & handlingDelay — claims handlingRoofLoss of useAdjuster's handling
Additional Payment ExpectedAppraisal Process InvokedCorrective action taken
Oct 7, 2024Mar 21, 2025
165 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDepreciationAdjuster's handling
Contract language / legal issueClaim settledInformation furnished
Oct 7, 2024Feb 14, 2025
130 days		Not confirmed
Premium & ratingRefund of premium
Question of factInformation furnishedPremium Refunded
Oct 3, 2024Jan 23, 2025
112 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWindDamage dispute
Contract language / legal issueQuestion of fact
Sep 30, 2024Oct 18, 2024
18 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Sep 25, 2024Mar 19, 2025
175 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Additional Payment ExpectedContract language / legal issueAdditional monies received
Sep 25, 2024Jan 30, 2025
127 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Additional Payment ExpectedInformation furnishedQuestion of fact
Sep 25, 2024Mar 18, 2025
174 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAppraisalAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 199 records; the counts everywhere else on this page cover all 199. The full set is downloadable from the Texas Open Data Portal.

Compare

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42 confirmed of 225
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75 confirmed of 222
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57 confirmed of 222
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46 confirmed of 189
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33 confirmed of 186
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23 confirmed of 176

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Texas Windstorm Insurance Association is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Texas Windstorm Insurance Association.