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Texas Carrier Complaint Index/Garrison Property and Casualty Insurance Company

Texas Department of Insurance record

Garrison Property and Casualty Insurance Company

Texans filed 177 homeowner complaints against Garrison Property and Casualty Insurance Company between January 1, 2023 and July 21, 2026. The state reviewed them and agreed with the homeowner 53 times. Across all 177, 34 ended with the carrier paying the homeowner more money — 18 of them complaints the state had confirmed.

53
complaints confirmed by TDI
29.9%
of complaints confirmed · 8 points above the statewide average.
1.28×
complaints per policy vs. average (2025)
34
of all 177 complaints ended with additional money paid

TDI weighs complaints against business written: 165,880 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 177 complaints
Adjuster's handling112 · 39 confirmed
Water damage61 · 22 confirmed
Plumbing42 · 16 confirmed
Hail41 · 14 confirmed
Roof36 · 13 confirmed
Loss of use29 · 12 confirmed
Damage dispute22 · 8 confirmed
Appraisal21 · 7 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 53 confirmed complaints closed
Corrective action taken42 · 79%
Contract language / legal issue26 · 49%
Information furnished25 · 47%
Additional monies received18 · 34%
Additional Payment Expected15 · 28%
Claim settled10 · 19%
Question of fact9 · 17%
Company position upheld3 · 6%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 69 days, against 70 statewide.

By year

Complaints received · 2026 is partial
202338 filed · 4 confirmed
202445 filed · 7 confirmed
202564 filed · 32 confirmed
202630 filed · 10 confirmed

The records

120 most recent of 177 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 13, 2026Jul 29, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handlingDamage disputeLoss of useAdjuster's handling
Information furnishedQuestion of factCompany position upheld
Jul 13, 2026Jul 29, 2026
16 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Corrective action takenInformation furnishedContract language / legal issue
Jun 29, 2026Jul 15, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Jun 23, 2026Jul 27, 2026
34 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Question of factAdditional Payment ExpectedAdditional monies received
Jun 22, 2026Jul 21, 2026
29 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Jun 19, 2026Jul 20, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Question of factCompany position upheld
Jun 12, 2026Jul 15, 2026
33 days		Confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Jun 2, 2026Jun 22, 2026
20 days		Not confirmed
Claim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
May 21, 2026Jul 9, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Company position upheldContract language / legal issue
May 15, 2026Jun 5, 2026
21 days		Not confirmed
Unsatisfactory settlement or offerWater damagePlumbing
Question of factInformation furnishedCompany position upheld
May 1, 2026Jun 8, 2026
38 days		Confirmed
Claim denialUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Corrective action takenAdditional monies receivedAdditional Payment Expected
Apr 28, 2026May 11, 2026
13 days		Not confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premium
Question of factInformation furnishedPremium Refunded
Apr 27, 2026May 18, 2026
21 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Question of factInformation furnishedPremium Refunded
Apr 16, 2026May 5, 2026
19 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingLoss of useMoldAdjuster's handling
Company position upheldQuestion of factInformation furnished
Apr 14, 2026May 4, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueCorrective action takenQuestion of fact
Apr 7, 2026May 1, 2026
24 days		Confirmed
Delay — claims handlingClaim denialDamage disputePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 6, 2026Apr 23, 2026
17 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Mar 23, 2026Apr 20, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Question of factAdditional Payment ExpectedCorrective action taken
Mar 9, 2026Apr 8, 2026
30 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailDamage disputeAppraisal
Company position upheldContract language / legal issueQuestion of fact
Feb 27, 2026Mar 27, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWater damagePlumbingAdjuster's handling
Corrective action takenContract language / legal issueAdditional Payment Expected
Feb 27, 2026Apr 3, 2026
35 days		Not confirmed
Delay — claims handlingClaim denialWater damagePlumbingFoundationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Feb 11, 2026Mar 12, 2026
29 days		Not confirmed
Non-RenewalRoof
Contract language / legal issueCompany position upheld
Feb 6, 2026Mar 26, 2026
48 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Claim settledQuestion of factInformation furnished
Feb 2, 2026Mar 19, 2026
45 days		Not confirmed
Claim service & handlingClaim denialAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Feb 2, 2026Mar 20, 2026
46 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Information furnishedAdditional Payment ExpectedCorrective action taken
Jan 29, 2026Mar 18, 2026
48 days		Not confirmed
Claim denialRoofHailAppraisal
Company position upheldContract language / legal issueInformation furnished
Jan 27, 2026Feb 25, 2026
29 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisal
Contract language / legal issueInformation furnishedQuestion of fact
Jan 23, 2026Mar 13, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingPremium & ratingWater damagePlumbing
Company position upheldQuestion of factContract language / legal issue
Jan 12, 2026Feb 25, 2026
44 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jan 7, 2026Mar 11, 2026
63 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalAdjuster's handling
Company position upheld
Dec 29, 2025Feb 10, 2026
43 days		Not confirmed
Premium & ratingWater damagePlumbing
Contract language / legal issueCompany position upheld
Dec 23, 2025Jan 15, 2026
23 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Information furnishedContract language / legal issueClaim settled
Dec 16, 2025Jan 29, 2026
44 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCorrective action takenAdditional Payment Expected
Dec 1, 2025Jan 14, 2026
44 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
Nov 20, 2025Jan 21, 2026
62 days		Not confirmed
Policyholder servicePremium & rating
Information furnishedContract language / legal issue
Nov 12, 2025Dec 8, 2025
26 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies received
Oct 29, 2025Jan 9, 2026
72 days		Confirmed
Delay — claims handlingWater damageAdjuster's handling
Contract language / legal issueInformation furnishedAdditional Payment Expected
Oct 15, 2025Jan 22, 2026
99 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedContract language / legal issue
Oct 6, 2025Jan 20, 2026
106 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationLoss of useAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Oct 1, 2025Dec 31, 2025
91 days		Confirmed
Policyholder serviceRefund of premium
Corrective action takenPremium RefundedContract language / legal issue
Sep 24, 2025Jan 30, 2026
128 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisal
Additional monies receivedInformation furnishedCorrective action taken
Sep 12, 2025Nov 14, 2025
63 days		Confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
Sep 10, 2025Jan 15, 2026
127 days		Not confirmed
Claim service & handlingPolicyholder serviceUnsatisfactory settlement or offerHailDeductibleAdjuster's handling
Company position upheldAdditional monies receivedContract language / legal issue
Sep 9, 2025Jan 30, 2026
143 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Additional Payment ExpectedContract language / legal issueCorrective action taken
Sep 8, 2025Nov 6, 2025
59 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denial
Contract language / legal issueInformation furnishedQuestion of fact
Sep 8, 2025Jan 5, 2026
119 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputePlumbingAdjuster's handling
Additional Payment ExpectedCorrective action takenInformation furnished
Sep 5, 2025Jan 23, 2026
140 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageAdjuster's handling
Claim settledAdditional monies receivedCorrective action taken
Aug 25, 2025Sep 29, 2025
35 days		Not confirmed
Claim denialWater damageMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Aug 12, 2025Sep 4, 2025
23 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbing
Contract language / legal issueQuestion of factCompany position upheld
Aug 11, 2025Nov 6, 2025
87 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useMoldAdjuster's handling
Corrective action takenContract language / legal issueQuestion of fact
Aug 6, 2025Dec 15, 2025
131 days		Not confirmed
Claim service & handlingClaim denialWater damageWindDamage disputeLoss of useAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Aug 6, 2025Dec 4, 2025
120 days		Not confirmed
Claim denialWindDamage dispute
Information furnishedCompany position upheldContract language / legal issue
Aug 1, 2025Sep 24, 2025
54 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Jul 31, 2025Sep 26, 2025
57 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialFraudAdjuster's handling
Company position upheldInformation furnished
Jul 22, 2025Oct 24, 2025
94 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Jul 18, 2025Nov 19, 2025
124 days		Not confirmed
Policyholder servicePremium & rating
Question of factInformation furnished
Jul 16, 2025Nov 7, 2025
114 days		Not confirmed
Premium & rating
Information furnished
Jul 15, 2025Nov 13, 2025
121 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDeductible
Claim settledContract language / legal issue
Jul 15, 2025Sep 26, 2025
73 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDamage disputeAppraisalAdjuster's handling
Additional monies receivedCompany position upheldContract language / legal issue
Jul 10, 2025Sep 4, 2025
56 days		Confirmed
Claim service & handlingDelay — claims handling
Contract language / legal issueCorrective action taken
Jul 8, 2025Nov 6, 2025
121 days		Not confirmed
Premium & ratingRefund of premium
Information furnishedCompany position upheldQuestion of fact
Jun 30, 2025Oct 27, 2025
119 days		Not confirmed
Delay — claims handlingRoofHailDeductible
Company position upheldClaim settled
Jun 25, 2025Oct 29, 2025
126 days		Not confirmed
Policy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Question of factContract language / legal issue
Jun 24, 2025Oct 9, 2025
107 days		Not confirmed
Delay — claims handlingClaim denialRoofHailWater damageWindLoss of useAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 23, 2025Sep 18, 2025
87 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledContract language / legal issueInformation furnished
Jun 23, 2025Oct 27, 2025
126 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Information furnishedQuestion of factClaim settled
Jun 19, 2025Aug 5, 2025
47 days		Not confirmed
Claim denial
Company position upheldContract language / legal issueInformation furnished
Jun 16, 2025Aug 26, 2025
71 days		Not confirmed
Claim service & handlingDelay — claims handling
Company position upheldAdditional Payment ExpectedContract language / legal issue
Jun 9, 2025Jul 2, 2025
23 days		Not confirmed
Policyholder service
Company position upheldContract language / legal issue
Jun 6, 2025Sep 18, 2025
104 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Jun 5, 2025Sep 10, 2025
97 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDamage disputeLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedAdditional monies received
Jun 4, 2025Oct 20, 2025
138 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAppraisal
Information furnishedCorrective action taken
Jun 3, 2025Oct 21, 2025
140 days		Confirmed
Claim service & handlingDelay — claims handlingPremium & ratingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
May 30, 2025Sep 30, 2025
123 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHail
Information furnished
May 13, 2025Aug 25, 2025
104 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalDepreciationAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
May 13, 2025Aug 19, 2025
98 days		Confirmed
Policyholder serviceRefund of premium
Corrective action takenInformation furnishedAdditional monies received
May 9, 2025Sep 18, 2025
132 days		Confirmed
Policyholder servicePremium & ratingUse Of Clue ReportsRoofHailAdjuster's handling
Corrective action takenContract language / legal issueQuestion of fact
May 5, 2025Aug 25, 2025
112 days		Not confirmed
Delay — claims handlingWindAdjuster's handling
Additional Payment ExpectedQuestion of factAdditional monies received
Apr 25, 2025Aug 18, 2025
115 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Corrective action takenContract language / legal issueClaim settled
Apr 24, 2025Aug 11, 2025
109 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisal
Corrective action takenContract language / legal issueAdditional monies received
Apr 11, 2025Aug 20, 2025
131 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Corrective action takenQuestion of factAdditional monies received
Apr 8, 2025Jul 1, 2025
84 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenAdditional Payment Expected
Apr 7, 2025May 27, 2025
50 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Question of factInformation furnished
Mar 25, 2025May 12, 2025
48 days		Confirmed
Policyholder servicePremium & rating
Corrective action takenInformation furnishedPolicy Issued/Restored
Mar 21, 2025Jul 22, 2025
123 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldFoundationAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Mar 20, 2025Jul 29, 2025
131 days		Not confirmed
Policyholder servicePremium & rating
Information furnishedCompany position upheld
Mar 7, 2025Jul 21, 2025
136 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDamage disputeAppraisalAdjuster's handling
Additional monies receivedCorrective action takenQuestion of fact
Feb 28, 2025Jul 16, 2025
138 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Feb 11, 2025Mar 12, 2025
29 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Feb 10, 2025Jun 27, 2025
137 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageDepreciationLoss of useAdjuster's handling
Additional Payment ExpectedCorrective action takenContract language / legal issue
Jan 31, 2025May 7, 2025
96 days		Confirmed
Premium & ratingRefund of premium
Premium RefundedContract language / legal issueCorrective action taken
Jan 27, 2025May 21, 2025
114 days		Not confirmed
Claim service & handlingClaim denialAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jan 24, 2025Jun 16, 2025
143 days		Not confirmed
CancellationUse Of Clue ReportsRoof
Company position upheldInformation furnishedContract language / legal issue
Jan 14, 2025Apr 29, 2025
105 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Dec 27, 2024Apr 14, 2025
108 days		Confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premiumRoof
Company position upheldAdditional Payment ExpectedInformation furnished
Dec 17, 2024Feb 24, 2025
69 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Dec 16, 2024Mar 27, 2025
101 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of use
Information furnishedContract language / legal issueAdditional monies received
Dec 13, 2024Mar 17, 2025
94 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueInformation furnished
Dec 10, 2024May 29, 2025
170 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalDepreciationAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Dec 2, 2024Jun 2, 2025
182 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedClaim settled
Nov 20, 2024Mar 21, 2025
121 days		Not confirmed
Unsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Nov 13, 2024Mar 17, 2025
124 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisal
Claim settledQuestion of factInformation furnished
Nov 5, 2024Apr 15, 2025
161 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHail
Contract language / legal issueCompany position upheldInformation furnished
Nov 1, 2024Mar 27, 2025
146 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledInformation furnished
Oct 30, 2024Mar 13, 2025
134 days		Not confirmed
Unsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Additional monies receivedCompany position upheldContract language / legal issue
Oct 25, 2024Apr 11, 2025
168 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDamage disputeDeductibleAppraisal
Question of factContract language / legal issueAdditional monies received
Oct 21, 2024Apr 7, 2025
168 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingDeductibleFoundationAdjuster's handling
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Sep 23, 2024Nov 19, 2024
57 days		Confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Corrective action takenAdditional Payment ExpectedAdditional monies received
Sep 18, 2024Feb 18, 2025
153 days		Confirmed
Premium & rating
Information furnishedCorrective action taken
Sep 3, 2024Mar 4, 2025
182 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Question of factClaim settledAdditional Payment Expected
Aug 19, 2024Oct 17, 2024
59 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisalMoldAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Aug 15, 2024Jan 7, 2025
145 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Question of factClaim settled
Aug 9, 2024Mar 28, 2025
231 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDepreciationLoss of use
Claim settledInformation furnishedQuestion of fact
Aug 5, 2024Nov 1, 2024
88 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldClaim settledInformation furnished
Jul 30, 2024Oct 9, 2024
71 days		Not confirmed
Delay — claims handlingHailWind
Contract language / legal issueInformation furnishedClaim settled
Jul 1, 2024Sep 26, 2024
87 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldClaim settledContract language / legal issue
Jun 21, 2024Sep 11, 2024
82 days		Not confirmed
Claim service & handlingDelay — claims handlingHailLoss of useAdjuster's handling
Additional monies receivedAdditional Payment ExpectedContract language / legal issue
Jun 18, 2024Sep 9, 2024
83 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWindDeductibleAppraisalDepreciationAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 7, 2024Sep 19, 2024
104 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Question of factContract language / legal issue
May 28, 2024Jul 30, 2024
63 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Claim settledCorrective action takenInformation furnished

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 177 records; the counts everywhere else on this page cover all 177. The full set is downloadable from the Texas Open Data Portal.

Compare

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46 confirmed of 189
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34 confirmed of 188
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23 confirmed of 176
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See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Garrison Property and Casualty Insurance Company is named as an organizational respondent. Snapshot pulled August 3, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Garrison Property and Casualty Insurance Company.