Texas Carrier Complaint Index/Goosehead Insurance Agency, LLC

Texas Department of Insurance record

Goosehead Insurance Agency, LLC

Texans filed 175 homeowner complaints against Goosehead Insurance Agency, LLC between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 58 times. Across all 175, 3 ended with the carrier paying the homeowner more money — 2 of them complaints the state had confirmed. TDI classifies this respondent as an agency rather than an insurance company.

58
complaints confirmed by TDI
33.1%
of complaints confirmed · 11.2 points above the statewide average.
n/a
no TDI policy count published
3
of all 175 complaints ended with additional money paid

TDI publishes no usable homeowners policy count for this respondent, so there is no complaints-per-policy index — it may be an agency rather than an insurer, may not write homeowners in Texas under this entity, or may hold too small a book (under 1,000 policies) for the ratio to mean anything. That absence is not evidence of a clean record.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 175 complaints
Roof16 · 4 confirmed
Adjuster's handling13 · 2 confirmed
Hail9 · 2 confirmed
Water damage8 · 2 confirmed
Deductible5 · 1 confirmed
Plumbing3 · 1 confirmed
Loss of use3 · 1 confirmed
Damage dispute2 · 0 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 58 confirmed complaints closed
Information furnished42 · 72%
Corrective action taken38 · 66%
Question of fact15 · 26%
Contract language / legal issue11 · 19%
Premium Refunded11 · 19%
Additional Payment Expected7 · 12%
Company position upheld3 · 5%
Additional monies received2 · 3%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 69 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202332 filed · 7 confirmed
202445 filed · 20 confirmed
202560 filed · 15 confirmed
202638 filed · 16 confirmed

The records

120 most recent of 175 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 30, 2026Jul 15, 2026
15 days
Confirmed
Policyholder serviceRefund of premium
Additional monies receivedContract language / legal issueInformation furnished
Jun 22, 2026Jul 21, 2026
29 days
Not confirmed
Policyholder service
Information furnishedQuestion of factCompany position upheld
Jun 15, 2026Jul 1, 2026
16 days
Not confirmed
Policyholder serviceDelay — policyholder service
Premium RefundedQuestion of factContract language / legal issue
Jun 11, 2026Jun 29, 2026
18 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of factCompany position upheld
Jun 11, 2026Jun 29, 2026
18 days
Not confirmed
Policyholder serviceDelay — policyholder service
Company position upheldQuestion of fact
May 26, 2026Jun 17, 2026
22 days
Not confirmed
Policyholder serviceUnsatisfactory settlement or offerRoof
Contract language / legal issueQuestion of fact
May 18, 2026Jun 10, 2026
23 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnished
May 14, 2026Jun 2, 2026
19 days
Not confirmed
Misleading AdvertisingMisrepresentation
Contract language / legal issueQuestion of fact
May 13, 2026Jun 10, 2026
28 days
Not confirmed
Policyholder service
Information furnishedQuestion of fact
May 8, 2026May 28, 2026
20 days
Confirmed
Policyholder serviceDelay — policyholder service
Information furnishedQuestion of fact
May 7, 2026Jun 8, 2026
32 days
Confirmed
CancellationPolicyholder service
Question of fact
May 6, 2026Jun 29, 2026
54 days
Confirmed
Policyholder serviceMisrepresentation
Information furnishedCorrective action taken
May 4, 2026May 28, 2026
24 days
Not confirmed
Policyholder service
Information furnishedQuestion of factCompany position upheld
Apr 30, 2026Jul 10, 2026
71 days
Confirmed
Policyholder serviceRefund of premium
Contract language / legal issueCorrective action takenInformation furnished
Apr 27, 2026May 20, 2026
23 days
Confirmed
Policyholder serviceMisrepresentation
Information furnishedCompany position upheldContract language / legal issue
Apr 23, 2026May 18, 2026
25 days
Not confirmed
Policyholder serviceDelay — policyholder serviceNon-Renewal
Company position upheldContract language / legal issueInformation furnished
Apr 7, 2026May 4, 2026
27 days
Not confirmed
Policyholder serviceMisrepresentation
Company position upheldInformation furnished
Apr 1, 2026Jun 8, 2026
68 days
Confirmed
MisrepresentationWater damageLoss of useAdjuster's handling
Corrective action takenInformation furnishedQuestion of fact
Apr 1, 2026Apr 23, 2026
22 days
Not confirmed
Other
Contract language / legal issueQuestion of factCompany position upheld
Mar 30, 2026Apr 30, 2026
31 days
Confirmed
CancellationDelay — policyholder serviceDelays (Underwriting)Refund of premium
Question of factCorrective action taken
Mar 20, 2026Apr 15, 2026
26 days
Confirmed
Policyholder serviceDelay — policyholder service
Contract language / legal issueInformation furnishedCorrective action taken
Mar 18, 2026Apr 6, 2026
19 days
Not confirmed
Policyholder serviceDelay — policyholder service
Company position upheldQuestion of factInformation furnished
Mar 11, 2026May 5, 2026
55 days
Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedCorrective action takenInformation furnished
Mar 5, 2026Apr 8, 2026
34 days
Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedCorrective action takenContract language / legal issue
Mar 5, 2026Mar 30, 2026
25 days
Confirmed
Policyholder serviceDelay — policyholder serviceUnauthorized Acts
Premium RefundedContract language / legal issue
Mar 2, 2026Mar 23, 2026
21 days
Confirmed
CancellationPolicyholder serviceDelay — policyholder serviceUnauthorized Acts
Corrective action takenContract language / legal issueAdditional Payment Expected
Feb 17, 2026Mar 27, 2026
38 days
Not confirmed
Policyholder serviceMisrepresentationUnauthorized ActsAdjuster's handling
Information furnishedQuestion of fact
Feb 12, 2026Mar 26, 2026
42 days
Not confirmed
Delay — policyholder serviceRefund of premium
Information furnishedQuestion of fact
Feb 11, 2026Mar 19, 2026
36 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of fact
Feb 11, 2026Mar 19, 2026
36 days
Not confirmed
Policyholder service
Question of factInformation furnishedContract language / legal issue
Feb 4, 2026Mar 4, 2026
28 days
Not confirmed
Policyholder service
Company position upheld
Feb 3, 2026Mar 30, 2026
55 days
Not confirmed
Policyholder serviceRefund of premiumAdjuster's handling
Contract language / legal issue
Feb 3, 2026Mar 12, 2026
37 days
Confirmed
Misrepresentation
Information furnishedCorrective action taken
Jan 26, 2026May 5, 2026
99 days
Confirmed
Policyholder serviceMisrepresentation
Information furnishedQuestion of fact
Jan 20, 2026Mar 5, 2026
44 days
Not confirmed
Claim service & handlingPolicyholder serviceClaim denialWater damageAdjuster's handling
Contract language / legal issue
Jan 9, 2026Mar 6, 2026
56 days
Confirmed
Policyholder service
Information furnished
Jan 6, 2026Feb 12, 2026
37 days
Not confirmed
Policyholder service
Contract language / legal issue
Jan 2, 2026Feb 20, 2026
49 days
Not confirmed
Policyholder serviceRefund of premium
Contract language / legal issueCompany position upheld
Dec 29, 2025Feb 17, 2026
50 days
Not confirmed
Refund of premium
Contract language / legal issueQuestion of factPremium Refunded
Dec 17, 2025Mar 9, 2026
82 days
Not confirmed
Policyholder serviceRefund of premium
Contract language / legal issue
Dec 15, 2025Feb 17, 2026
64 days
Confirmed
Other
Company position upheldContract language / legal issueQuestion of fact
Dec 8, 2025Feb 10, 2026
64 days
Not confirmed
CancellationPolicyholder serviceRoofHailDeductible
Contract language / legal issueCompany position upheldInformation furnished
Nov 13, 2025Jan 14, 2026
62 days
Not confirmed
Policyholder serviceMisrepresentationAdjuster's handling
Company position upheldQuestion of fact
Oct 24, 2025Jan 28, 2026
96 days
Not confirmed
Policyholder serviceMisrepresentationRoof
Question of factContract language / legal issueCompany position upheld
Oct 23, 2025Dec 15, 2025
53 days
Not confirmed
Claim denial
Information furnishedContract language / legal issue
Oct 22, 2025Feb 20, 2026
121 days
Not confirmed
Policyholder service
Contract language / legal issueQuestion of fact
Oct 13, 2025Jan 23, 2026
102 days
Not confirmed
CancellationPolicyholder service
Company position upheldQuestion of factContract language / legal issue
Oct 13, 2025Jan 26, 2026
105 days
Not confirmed
Policyholder service
Question of factInformation furnished
Oct 8, 2025Jan 27, 2026
111 days
Not confirmed
Misrepresentation
Question of fact
Oct 8, 2025Dec 26, 2025
79 days
Confirmed
Misrepresentation
Corrective action takenInformation furnishedQuestion of fact
Oct 7, 2025Dec 5, 2025
59 days
Confirmed
Policyholder service
Information furnishedCorrective action taken
Sep 26, 2025Jan 21, 2026
117 days
Not confirmed
Non-Renewal
Question of fact
Sep 17, 2025Jan 23, 2026
128 days
Not confirmed
Policyholder serviceMisrepresentation
Question of factContract language / legal issueInformation furnished
Sep 15, 2025Dec 23, 2025
99 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of factInformation furnished
Sep 2, 2025Nov 25, 2025
84 days
Not confirmed
Policyholder servicePremium Notice
Question of factInformation furnished
Aug 27, 2025Dec 18, 2025
113 days
Not confirmed
Unsatisfactory settlement or offerRoofDeductible
Question of fact
Aug 26, 2025Dec 19, 2025
115 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedQuestion of fact
Aug 25, 2025Dec 30, 2025
127 days
Not confirmed
Policyholder servicePremium & rating
Information furnishedContract language / legal issueCompany position upheld
Aug 14, 2025Jan 7, 2026
146 days
Confirmed
Policyholder service
Corrective action takenContract language / legal issue
Aug 4, 2025Dec 22, 2025
140 days
Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedPremium Refunded
Aug 1, 2025Nov 12, 2025
103 days
Not confirmed
Policyholder serviceWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factInformation furnished
Jul 24, 2025Sep 30, 2025
68 days
Not confirmed
Premium & ratingRefund of premium
Information furnishedContract language / legal issue
Jul 15, 2025Sep 23, 2025
70 days
Confirmed
Policyholder serviceRefund of premium
Corrective action takenInformation furnishedContract language / legal issue
Jul 7, 2025Jul 9, 2025
2 days
Not confirmed
Policyholder serviceDelays In Authorization
Record Only
Jul 2, 2025Oct 29, 2025
119 days
Not confirmed
Policyholder serviceMisrepresentation
Question of factInformation furnishedCompany position upheld
Jun 27, 2025Jul 22, 2025
25 days
Confirmed
Policyholder serviceDelay — policyholder service
Information furnished
Jun 25, 2025Aug 28, 2025
64 days
Confirmed
Policyholder serviceRefund of premium
Corrective action takenInformation furnishedAdditional Payment Expected
Jun 17, 2025Aug 25, 2025
69 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedContract language / legal issueCompany position upheld
Jun 12, 2025Oct 27, 2025
137 days
Not confirmed
Policyholder serviceDeductible
Information furnished
Jun 10, 2025Oct 15, 2025
127 days
Confirmed
Misrepresentation
Corrective action takenPremium RefundedInformation furnished
Jun 9, 2025Jul 16, 2025
37 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of factInformation furnished
Jun 5, 2025Aug 11, 2025
67 days
Not confirmed
Policyholder serviceRefund of premium
Company position upheldContract language / legal issue
Jun 2, 2025Aug 12, 2025
71 days
Not confirmed
Policyholder serviceRoof
Question of factAdditional monies receivedInformation furnished
May 7, 2025Aug 18, 2025
103 days
Not confirmed
Policyholder service
Information furnishedQuestion of fact
May 6, 2025Sep 9, 2025
126 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedCompany position upheldQuestion of fact
May 6, 2025Sep 17, 2025
134 days
Confirmed
Policyholder serviceDelay — policyholder servicePremium & ratingRefund of premium
Company position upheldQuestion of factContract language / legal issue
Apr 30, 2025Aug 26, 2025
118 days
Not confirmed
Policyholder service
Company position upheldQuestion of factInformation furnished
Apr 28, 2025Aug 26, 2025
120 days
Confirmed
MisrepresentationRoof
Information furnishedQuestion of factCorrective action taken
Apr 23, 2025May 23, 2025
30 days
Confirmed
Policyholder serviceDelay — policyholder service
Corrective action takenInformation furnished
Apr 21, 2025Jul 25, 2025
95 days
Not confirmed
Misrepresentation
Information furnished
Apr 2, 2025Aug 7, 2025
127 days
Confirmed
Policyholder service
Question of fact
Mar 31, 2025Aug 20, 2025
142 days
Not confirmed
Policyholder serviceDelay — policyholder servicePremium & rating
Information furnishedCompany position upheld
Mar 20, 2025Apr 29, 2025
40 days
Not confirmed
Policyholder serviceMisrepresentation
Question of factInformation furnished
Mar 18, 2025Apr 28, 2025
41 days
Not confirmed
Policyholder serviceUnauthorized Acts
Contract language / legal issueInformation furnished
Mar 17, 2025Jul 21, 2025
126 days
Not confirmed
Policyholder service
Contract language / legal issueCompany position upheldQuestion of fact
Mar 3, 2025Aug 5, 2025
155 days
Confirmed
Policyholder serviceUnauthorized Acts
Information furnishedCorrective action taken
Feb 26, 2025Jul 10, 2025
134 days
Not confirmed
Policyholder service
Feb 20, 2025Jun 4, 2025
104 days
Not confirmed
Refund of premium
Information furnishedQuestion of factCompany position upheld
Feb 18, 2025Jun 27, 2025
129 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of factInformation furnished
Feb 11, 2025Jun 24, 2025
133 days
Not confirmed
Policyholder serviceMisrepresentation
Information furnishedQuestion of fact
Feb 10, 2025Jul 9, 2025
149 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Question of factContract language / legal issueInformation furnished
Feb 5, 2025May 12, 2025
96 days
Not confirmed
Delay — policyholder service
Question of fact
Jan 31, 2025Jun 25, 2025
145 days
Not confirmed
Policyholder serviceRefund of premium
Question of factCompany position upheldInformation furnished
Jan 27, 2025May 30, 2025
123 days
Confirmed
Policyholder serviceRefund of premium
Premium RefundedCorrective action takenInformation furnished
Jan 21, 2025Jun 16, 2025
146 days
Not confirmed
Policyholder serviceDelay — policyholder serviceRoofHail
Question of factCompany position upheldContract language / legal issue
Jan 17, 2025Apr 28, 2025
101 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAdjuster's handling
Information furnishedClaim settledCompany position upheld
Jan 10, 2025May 21, 2025
131 days
Not confirmed
CancellationDelay — policyholder serviceRefund of premium
Additional Payment ExpectedQuestion of factCompany position upheld
Jan 2, 2025Jan 22, 2025
20 days
Not confirmed
Policyholder serviceUnauthorized Acts
Premium RefundedInformation furnished
Dec 27, 2024Jun 30, 2025
185 days
Not confirmed
Policyholder serviceDelay — policyholder service
Company position upheldInformation furnishedContract language / legal issue
Dec 18, 2024May 20, 2025
153 days
Confirmed
Policyholder servicePremium & rating
Information furnished
Dec 16, 2024Jun 23, 2025
189 days
Confirmed
Refund of premium
Premium Refunded
Dec 9, 2024Apr 17, 2025
129 days
Not confirmed
Policyholder serviceMisrepresentationAdjuster's handling
Information furnishedQuestion of fact
Dec 3, 2024Feb 7, 2025
66 days
Not confirmed
Unauthorized Acts
Information furnishedQuestion of fact
Nov 20, 2024May 20, 2025
181 days
Confirmed
MisrepresentationRefund of premiumRoof
Corrective action takenInformation furnished
Nov 4, 2024Feb 28, 2025
116 days
Confirmed
CancellationPolicyholder serviceRefund of premium
Corrective action takenQuestion of fact
Nov 1, 2024Mar 7, 2025
126 days
Not confirmed
Policyholder serviceMisrepresentation
Information furnishedContract language / legal issueQuestion of fact
Oct 21, 2024Apr 3, 2025
164 days
Not confirmed
Policyholder service
Question of factInformation furnished
Oct 21, 2024Apr 22, 2025
183 days
Confirmed
Policyholder serviceDelay — policyholder service
Information furnishedCorrective action taken
Oct 18, 2024Feb 6, 2025
111 days
Confirmed
Policyholder serviceRefund of premium
Information furnishedPremium RefundedCorrective action taken
Oct 17, 2024Nov 25, 2024
39 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of factPolicy Issued/RestoredInformation furnished
Oct 14, 2024Mar 24, 2025
161 days
Not confirmed
Policyholder serviceDelay — policyholder service
Information furnished
Oct 8, 2024Feb 18, 2025
133 days
Confirmed
Misrepresentation
Information furnishedQuestion of factCorrective action taken
Oct 1, 2024Nov 14, 2024
44 days
Not confirmed
Delay — policyholder service
Information furnishedCompany position upheld
Sep 26, 2024Apr 11, 2025
197 days
Not confirmed
Policyholder serviceDelay — policyholder serviceWater damage
Question of factInformation furnished
Sep 6, 2024Feb 26, 2025
173 days
Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Additional Payment ExpectedPremium RefundedCorrective action taken
Sep 4, 2024Feb 10, 2025
159 days
Not confirmed
Premium & ratingRefund of premium
Question of fact
Sep 3, 2024Sep 4, 2024
1 days
Not confirmed
Policyholder servicePremium Notice
No JurisdictionRecord Only
Aug 30, 2024Sep 20, 2024
21 days
Not confirmed
Policyholder serviceDelay — policyholder service
Question of factInformation furnished
Aug 22, 2024Sep 13, 2024
22 days
Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedQuestion of fact
Aug 19, 2024Sep 20, 2024
32 days
Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedQuestion of fact

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 175 records; the counts everywhere else on this page cover all 175. The full set is downloadable from the Texas Open Data Portal.

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Goosehead Insurance Agency, LLC is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Goosehead Insurance Agency, LLC.