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Texas Carrier Complaint Index/Lemonade Insurance Company

Texas Department of Insurance record

Lemonade Insurance Company

Texans filed 170 homeowner complaints against Lemonade Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 57 times. Across all 170, 28 ended with the carrier paying the homeowner more money — 19 of them complaints the state had confirmed.

57
complaints confirmed by TDI
33.5%
of complaints confirmed · 11.6 points above the statewide average.
0.42×
complaints per policy vs. average (2025)
28
of all 170 complaints ended with additional money paid

TDI weighs complaints against business written: 353,084 homeowners policies in force in 2025. This carrier draws fewer complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 170 complaints
Adjuster's handling86 · 31 confirmed
Water damage49 · 17 confirmed
Loss of use32 · 14 confirmed
Roof27 · 13 confirmed
Plumbing23 · 9 confirmed
Hail18 · 10 confirmed
Wind18 · 7 confirmed
Damage dispute15 · 6 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 57 confirmed complaints closed
Corrective action taken41 · 72%
Information furnished33 · 58%
Contract language / legal issue22 · 39%
Additional monies received19 · 33%
Claim settled14 · 25%
Additional Payment Expected10 · 18%
Question of fact7 · 12%
Premium Refunded5 · 9%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 72 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202340 filed · 12 confirmed
202459 filed · 20 confirmed
202551 filed · 17 confirmed
202620 filed · 8 confirmed

The records

120 most recent of 170 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 24, 2026Jul 9, 2026
15 days		Not confirmed
Policyholder service
Question of fact
Jun 22, 2026Jul 20, 2026
28 days		Not confirmed
CancellationPolicyholder serviceDelays (Underwriting)Refund of premium
Company position upheldContract language / legal issueInformation furnished
Jun 11, 2026Jul 14, 2026
33 days		Confirmed
Policyholder servicePremium & rating
Premium RefundedCorrective action takenInformation furnished
May 29, 2026Jun 19, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Corrective action takenAdditional monies receivedAdditional Payment Expected
May 28, 2026Jun 22, 2026
25 days		Not confirmed
Claim service & handlingPolicyholder serviceUnsatisfactory settlement or offer
Contract language / legal issueCompany position upheldInformation furnished
May 21, 2026Jun 11, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeLoss of useMoldAdjuster's handling
Company position upheldQuestion of factInformation furnished
May 20, 2026Jun 9, 2026
20 days		Not confirmed
Delay — claims handling
Company position upheldInformation furnishedContract language / legal issue
May 12, 2026Jun 8, 2026
27 days		Not confirmed
Policyholder servicePremium & ratingRefund of premium
Contract language / legal issuePremium RefundedInformation furnished
Apr 10, 2026Apr 30, 2026
20 days		Not confirmed
Policyholder service
Question of factCompany position upheldContract language / legal issue
Apr 2, 2026Apr 28, 2026
26 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Apr 1, 2026Apr 21, 2026
20 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Mar 30, 2026Apr 20, 2026
21 days		Not confirmed
Policyholder servicePremium & ratingRefund of premium
Information furnishedContract language / legal issue
Feb 24, 2026Mar 26, 2026
30 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageLoss of useAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Feb 24, 2026Mar 17, 2026
21 days		Not confirmed
Non-Renewal
Company position upheldContract language / legal issueInformation furnished
Feb 4, 2026Mar 23, 2026
47 days		Confirmed
Claim service & handlingClaim denialWater damagePlumbing
Information furnished
Jan 28, 2026Mar 18, 2026
49 days		Confirmed
Policyholder serviceRefund of premium
Premium RefundedCorrective action taken
Jan 26, 2026Feb 23, 2026
28 days		Confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Jan 19, 2026Mar 6, 2026
46 days		Not confirmed
Claim denialMisrepresentationWater damagePlumbing
Question of factContract language / legal issueCompany position upheld
Jan 5, 2026Feb 18, 2026
44 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Jan 5, 2026Feb 17, 2026
43 days		Not confirmed
Policyholder serviceDelay — policyholder serviceUnsatisfactory settlement or offerLoss of useAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Dec 22, 2025Feb 5, 2026
45 days		Not confirmed
Claim service & handling
Information furnishedContract language / legal issue
Dec 22, 2025Feb 25, 2026
65 days		Not confirmed
Policyholder serviceRefund of premium
Question of factInformation furnishedCompany position upheld
Dec 18, 2025Feb 9, 2026
53 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Claim settledInformation furnished
Dec 17, 2025Feb 24, 2026
69 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Company position upheldQuestion of fact
Dec 5, 2025Feb 23, 2026
80 days		Not confirmed
CancellationClaim service & handlingClaim denialAdjuster's handling
Contract language / legal issueQuestion of fact
Dec 5, 2025Feb 23, 2026
80 days		Confirmed
Claim service & handlingDelay — claims handling
Information furnishedAdditional monies receivedCorrective action taken
Nov 20, 2025Mar 2, 2026
102 days		Confirmed
Policyholder serviceDelay — policyholder serviceDelays (Underwriting)Premium & rating
Rate Problem ResolvedContract language / legal issueCorrective action taken
Nov 13, 2025Dec 31, 2025
48 days		Confirmed
Claim service & handlingDelay — claims handling
Corrective action takenClaim settled
Nov 13, 2025Jan 20, 2026
68 days		Not confirmed
Policyholder serviceDelays (Underwriting)Roof
Contract language / legal issueCompany position upheldQuestion of fact
Nov 12, 2025Jan 26, 2026
75 days		Confirmed
Unsatisfactory settlement or offerHailWindDepreciation
Contract language / legal issueCorrective action takenAdditional monies received
Nov 10, 2025Jan 20, 2026
71 days		Confirmed
Policyholder serviceDelay — policyholder service
Corrective action takenInformation furnished
Nov 6, 2025Jan 29, 2026
84 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Oct 31, 2025Feb 2, 2026
94 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedContract language / legal issue
Oct 16, 2025Jan 6, 2026
82 days		Not confirmed
Policyholder servicePremium & ratingRefund of premium
Contract language / legal issueQuestion of factCompany position upheld
Oct 16, 2025Dec 26, 2025
71 days		Confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Oct 16, 2025Dec 26, 2025
71 days		Not confirmed
Claim denialUnsatisfactory settlement or offerLoss of use
Contract language / legal issue
Oct 9, 2025Dec 18, 2025
70 days		Confirmed
Claim denialUnsatisfactory settlement or offerRoofHailWater damageAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
Oct 7, 2025Dec 16, 2025
70 days		Not confirmed
Premium & rating
Information furnishedCompany position upheld
Sep 19, 2025Jan 29, 2026
132 days		Not confirmed
Delay — claims handlingClaim denialWater damagePlumbingMold
Company position upheldQuestion of factContract language / legal issue
Sep 16, 2025Dec 30, 2025
105 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Sep 9, 2025Oct 13, 2025
34 days		Not confirmed
Claim service & handlingDelay — claims handling
Information furnishedAdditional monies received
Sep 8, 2025Oct 13, 2025
35 days		Confirmed
Policyholder serviceRefund of premium
Corrective action takenContract language / legal issueInformation furnished
Sep 3, 2025Jan 2, 2026
121 days		Not confirmed
Premium & rating
Question of factContract language / legal issueCompany position upheld
Sep 2, 2025Oct 2, 2025
30 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional monies receivedContract language / legal issueInformation furnished
Sep 2, 2025Jan 15, 2026
135 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Additional Payment ExpectedCompany position upheldQuestion of fact
Aug 12, 2025Nov 14, 2025
94 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Contract language / legal issueCompany position upheld
Jul 29, 2025Aug 21, 2025
23 days		Not confirmed
Claim denialWater damage
Contract language / legal issueQuestion of factCompany position upheld
Jul 25, 2025Dec 8, 2025
136 days		Not confirmed
Non-Renewal
Contract language / legal issueInformation furnished
Jul 22, 2025Oct 13, 2025
83 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damage
Company position upheldQuestion of factContract language / legal issue
Jun 17, 2025Oct 13, 2025
118 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Claim settledContract language / legal issue
Jun 16, 2025Aug 19, 2025
64 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 11, 2025Aug 19, 2025
69 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Jun 10, 2025Oct 13, 2025
125 days		Not confirmed
Policyholder serviceNon-Renewal
Contract language / legal issueInformation furnishedCompany position upheld
May 28, 2025Sep 10, 2025
105 days		Not confirmed
Claim service & handlingAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
May 16, 2025Sep 26, 2025
133 days		Not confirmed
Premium & rating
Information furnishedCompany position upheldContract language / legal issue
May 14, 2025Sep 30, 2025
139 days		Confirmed
Policyholder serviceRefund of premium
Premium RefundedCorrective action takenInformation furnished
May 1, 2025Sep 8, 2025
130 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
Apr 28, 2025Aug 18, 2025
112 days		Not confirmed
Non-Renewal
Contract language / legal issue
Apr 28, 2025Aug 26, 2025
120 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Contract language / legal issueCompany position upheld
Mar 26, 2025Aug 18, 2025
145 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Additional monies receivedAdditional Payment ExpectedCorrective action taken
Mar 25, 2025Jun 12, 2025
79 days		Not confirmed
Claim service & handlingClaim denialDamage disputeLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of fact
Feb 28, 2025May 27, 2025
88 days		Not confirmed
Non-RenewalPremium & ratingUse Of Clue Reports
Question of factContract language / legal issue
Feb 27, 2025Jul 15, 2025
138 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 18, 2025Jul 14, 2025
146 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Feb 13, 2025Mar 7, 2025
22 days		Not confirmed
Non-Renewal
Contract language / legal issueInformation furnishedCompany position upheld
Feb 6, 2025May 2, 2025
85 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialDeductible
Company position upheldInformation furnishedContract language / legal issue
Feb 6, 2025Jul 16, 2025
160 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWater damageLoss of useAdjuster's handling
Contract language / legal issueCorrective action takenInformation furnished
Feb 5, 2025Jun 30, 2025
145 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingDeductible
Company position upheldContract language / legal issueInformation furnished
Jan 27, 2025Jun 24, 2025
148 days		Not confirmed
Claim service & handlingClaim denialAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jan 15, 2025May 30, 2025
135 days		Confirmed
Claim denialRoofWater damageLoss of useMold
Company position upheldCorrective action takenContract language / legal issue
Jan 8, 2025Jun 5, 2025
148 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingClaim denialMisrepresentationWater damagePlumbing
Question of factCompany position upheldContract language / legal issue
Dec 30, 2024May 14, 2025
135 days		Not confirmed
Claim service & handlingDelay — claims handlingNon-RenewalRefusal to InsureUnsatisfactory settlement or offerWater damagePlumbingMold
Contract language / legal issueQuestion of factAdditional Payment Expected
Dec 27, 2024Apr 29, 2025
123 days		Not confirmed
Claim service & handlingClaim denialRoofHailWater damageAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Dec 13, 2024Apr 24, 2025
132 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Information furnishedCorrective action takenClaim settled
Dec 11, 2024May 20, 2025
160 days		Confirmed
Claim service & handlingClaim denial
Additional Payment ExpectedContract language / legal issueCorrective action taken
Dec 10, 2024May 29, 2025
170 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingLoss of useAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Dec 10, 2024May 19, 2025
160 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useMoldAdjuster's handling
Additional monies receivedAdditional Payment ExpectedCorrective action taken
Dec 9, 2024Jun 2, 2025
175 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofDamage disputeLoss of useAdjuster's handling
Company position upheldAdditional monies receivedAdditional Payment Expected
Dec 4, 2024Jan 29, 2025
56 days		Not confirmed
Policyholder service
Question of factComplaint WithdrawnContract language / legal issue
Nov 13, 2024Feb 6, 2025
85 days		Not confirmed
Claim service & handlingClaim denialNon-RenewalRoofHailWindDamage dispute
Information furnishedContract language / legal issueCompany position upheld
Nov 12, 2024Apr 9, 2025
148 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Additional Payment ExpectedInformation furnishedComplaint Withdrawn
Nov 12, 2024May 8, 2025
177 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAppraisalAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Sep 24, 2024Jan 30, 2025
128 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeDepreciationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedAdditional monies received
Sep 24, 2024Feb 21, 2025
150 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Sep 18, 2024Mar 13, 2025
176 days		Not confirmed
Claim service & handlingDelay — claims handlingDeductibleAdjuster's handling
Contract language / legal issueQuestion of factClaim settled
Sep 17, 2024Nov 1, 2024
45 days		Not confirmed
Unsatisfactory settlement or offerWater damage
Information furnishedAdditional Payment ExpectedQuestion of fact
Sep 16, 2024Jan 8, 2025
114 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Question of factPremium RefundedCorrective action taken
Sep 12, 2024Feb 24, 2025
165 days		Not confirmed
Claim service & handlingClaim denial
Company position upheldContract language / legal issueInformation furnished
Sep 11, 2024Oct 24, 2024
43 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Information furnished
Sep 4, 2024Jan 13, 2025
131 days		Not confirmed
Claim service & handlingDelay — claims handling
Question of factAdditional Payment ExpectedInformation furnished
Sep 3, 2024Jan 8, 2025
127 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeLoss of useAdjuster's handling
Claim settledContract language / legal issueCorrective action taken
Aug 28, 2024Jan 14, 2025
139 days		Not confirmed
Claim denial
Information furnishedCompany position upheldContract language / legal issue
Aug 16, 2024Nov 25, 2024
101 days		Not confirmed
Claim denialRoofHailWindDeductibleDepreciationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Aug 15, 2024Oct 16, 2024
62 days		Not confirmed
Delays (Underwriting)Non-Renewal
Question of factInformation furnished
Aug 13, 2024Oct 15, 2024
63 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWindDeductible
Information furnishedCompany position upheldContract language / legal issue
Aug 12, 2024Jan 3, 2025
144 days		Not confirmed
Claim denialAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Aug 8, 2024Dec 18, 2024
132 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Claim settledAdditional Payment ExpectedQuestion of fact
Aug 6, 2024Dec 13, 2024
129 days		Not confirmed
Non-RenewalUnsatisfactory settlement or offerWindDeductibleAdjuster's handling
Contract language / legal issueQuestion of fact
Aug 2, 2024Oct 16, 2024
75 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWind
Information furnishedClaim settledCorrective action taken
Aug 1, 2024Dec 5, 2024
126 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factClaim settled
Jul 26, 2024Nov 14, 2024
111 days		Confirmed
CancellationClaim service & handlingLoss of use
Information furnishedPolicy Not In ForceCorrective action taken
Jul 25, 2024Nov 22, 2024
120 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialLoss of useAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 19, 2024Oct 29, 2024
102 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindPlumbing
Additional monies receivedInformation furnishedAdditional Payment Expected
Jul 15, 2024Sep 20, 2024
67 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Question of factCorrective action takenAdditional monies received
Jul 15, 2024Jul 22, 2024
7 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerPlumbingAdjuster's handling
Complaint WithdrawnRecord Only
Jul 10, 2024Oct 25, 2024
107 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Claim settledInformation furnishedQuestion of fact
Jul 5, 2024Aug 5, 2024
31 days		Not confirmed
Unsatisfactory settlement or offerLoss of use
Information furnishedContract language / legal issueQuestion of fact
Jul 2, 2024Jul 26, 2024
24 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWindMoldAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Jun 19, 2024Jul 18, 2024
29 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenClaim settledInformation furnished
May 31, 2024Jul 12, 2024
42 days		Not confirmed
Delay — claims handlingAdjuster's handling
Additional Payment ExpectedInformation furnished
May 24, 2024Sep 9, 2024
108 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Question of factInformation furnishedClaim settled
May 23, 2024Sep 12, 2024
112 days		Not confirmed
CancellationPremium & rating
Information furnishedContract language / legal issueCompany position upheld
May 16, 2024Sep 3, 2024
110 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialLoss of use
Additional monies receivedInformation furnished
May 15, 2024Jun 7, 2024
23 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Information furnishedCorrective action taken
May 9, 2024Jul 23, 2024
75 days		Confirmed
Claim denialAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
May 6, 2024Jun 4, 2024
29 days		Not confirmed
Claim service & handlingClaim denialWater damageFoundationAdjuster's handling
Question of factInformation furnishedAdditional Payment Expected
Apr 19, 2024Jul 24, 2024
96 days		Confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Additional Payment ExpectedInformation furnishedCorrective action taken
Apr 18, 2024Jun 24, 2024
67 days		Confirmed
Policyholder serviceDelay — policyholder serviceHailWindAdjuster's handling
Information furnishedCorrective action taken
Apr 15, 2024Jul 8, 2024
84 days		Not confirmed
Delay — policyholder servicePremium & rating
Information furnished
Apr 10, 2024Jun 17, 2024
68 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Information furnishedClaim settledQuestion of fact

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 170 records; the counts everywhere else on this page cover all 170. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
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20 confirmed of 176
Goosehead Insurance Agency, LLC
58 confirmed of 175
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52 confirmed of 174
Ranchers and Farmers Mutual Insurance Company
64 confirmed of 158
Liberty Insurance Corporation
15 confirmed of 145
Allstate Fire and Casualty Insurance Company
25 confirmed of 142

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Lemonade Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Lemonade Insurance Company.