Texas Carrier Complaint Index/Meridian Security Insurance Company

Texas Department of Insurance record

Meridian Security Insurance Company

Texans filed 176 homeowner complaints against Meridian Security Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 20 times. Across all 176, 38 ended with the carrier paying the homeowner more money — 10 of them complaints the state had confirmed.

20
complaints confirmed by TDI
11.4%
of complaints confirmed · 10.6 points below the statewide average.
n/a
no TDI policy count published
38
of all 176 complaints ended with additional money paid

TDI publishes no usable homeowners policy count for this respondent, so there is no complaints-per-policy index — it may be an agency rather than an insurer, may not write homeowners in Texas under this entity, or may hold too small a book (under 1,000 policies) for the ratio to mean anything. That absence is not evidence of a clean record.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 176 complaints
Adjuster's handling112 · 14 confirmed
Hail86 · 9 confirmed
Roof85 · 11 confirmed
Water damage56 · 5 confirmed
Damage dispute27 · 4 confirmed
Appraisal26 · 3 confirmed
Wind25 · 2 confirmed
Plumbing24 · 0 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 20 confirmed complaints closed
Corrective action taken16 · 80%
Information furnished12 · 60%
Additional monies received10 · 50%
Claim settled6 · 30%
Question of fact4 · 20%
Contract language / legal issue4 · 20%
Additional Payment Expected2 · 10%
Premium Refunded1 · 5%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 71 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202396 filed · 13 confirmed
202465 filed · 5 confirmed
202513 filed · 2 confirmed
20262 filed · 0 confirmed

The records

120 most recent of 176 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
May 11, 2026Jun 11, 2026
31 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCompany position upheld
May 7, 2026May 27, 2026
20 days
Not confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Dec 29, 2025Mar 5, 2026
66 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindPlumbingDeductibleLoss of use
Question of factContract language / legal issueCompany position upheld
Oct 7, 2025Jan 20, 2026
105 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageAppraisal
Contract language / legal issueInformation furnishedClaim settled
Sep 18, 2025Dec 18, 2025
91 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Sep 16, 2025Nov 24, 2025
69 days
Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Jun 20, 2025Oct 9, 2025
111 days
Not confirmed
Premium & rating
Information furnishedCompany position upheld
May 15, 2025Aug 29, 2025
106 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Claim settledContract language / legal issue
May 13, 2025Aug 25, 2025
104 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbing
Additional monies receivedInformation furnishedContract language / legal issue
Apr 17, 2025Aug 6, 2025
111 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAppraisalAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Mar 6, 2025May 31, 2025
86 days
Not confirmed
Claim service & handlingAdjuster's handling
Question of fact
Feb 26, 2025Jul 2, 2025
126 days
Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueAppraisal Process InvokedCompany position upheld
Feb 21, 2025May 30, 2025
98 days
Not confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Feb 13, 2025May 29, 2025
105 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialPolicy ExclusionRoofHailAppraisalAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Jan 7, 2025May 9, 2025
122 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Dec 20, 2024Jun 3, 2025
165 days
Not confirmed
Claim service & handlingClaim denialRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Dec 13, 2024May 30, 2025
168 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeDeductibleDepreciationLoss of useAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Dec 9, 2024Apr 17, 2025
129 days
Not confirmed
Policyholder serviceDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Oct 24, 2024Mar 11, 2025
138 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Question of factContract language / legal issue
Oct 17, 2024Apr 29, 2025
194 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAppraisalAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Oct 9, 2024Feb 18, 2025
132 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerLoss of useFoundationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Oct 9, 2024Oct 10, 2024
1 days
Not confirmed
Unsatisfactory settlement or offerWater damageAppraisalDepreciationAdjuster's handling
Record Only
Oct 3, 2024Feb 26, 2025
146 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Sep 17, 2024Feb 14, 2025
150 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAppraisalAdjuster's handling
Question of factContract language / legal issue
Sep 16, 2024Mar 4, 2025
169 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Sep 16, 2024Jan 21, 2025
127 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDamage disputeAppraisalAdjuster's handling
Claim settledInformation furnished
Sep 16, 2024Mar 26, 2025
191 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Information furnishedContract language / legal issue
Sep 3, 2024Jan 8, 2025
127 days
Not confirmed
Claim service & handlingClaim denialWater damageDamage disputePlumbingLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Sep 3, 2024Jan 8, 2025
127 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDamage disputeDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Aug 30, 2024Jan 7, 2025
130 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleAppraisalDepreciationAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
Aug 19, 2024Nov 4, 2024
77 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Aug 19, 2024Apr 25, 2025
249 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Claim settledAppraisal Process Invoked
Aug 15, 2024Jan 6, 2025
144 days
Not confirmed
Claim denialRoofHailWindAppraisalAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Aug 12, 2024Apr 11, 2025
242 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerHailWater damageWindDamage disputeAdjuster's handling
Information furnishedContract language / legal issueClaim settled
Aug 6, 2024Nov 27, 2024
113 days
Not confirmed
Unsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Aug 1, 2024Nov 21, 2024
112 days
Not confirmed
Claim service & handlingDelay — claims handlingWindAdjuster's handling
Corrective action takenAdditional monies receivedClaim settled
Jul 30, 2024Oct 22, 2024
84 days
Not confirmed
Delay — claims handlingRoofHailWindAppraisal
Claim settledCompany position upheld
Jul 23, 2024Oct 22, 2024
91 days
Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailDamage disputeDeductibleAdjuster's handling
Information furnishedClaim settledCorrective action taken
Jul 23, 2024Oct 18, 2024
87 days
Not confirmed
Policyholder servicePremium NoticePremium & rating
Information furnishedCompany position upheld
Jul 16, 2024Oct 10, 2024
86 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingDeductibleMold
Contract language / legal issueInformation furnishedClaim settled
Jul 12, 2024Oct 23, 2024
103 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWindAppraisalDepreciationAdjuster's handling
Additional monies receivedClaim settled
Jul 9, 2024Sep 13, 2024
66 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueQuestion of factAdditional monies received
Jun 21, 2024Aug 22, 2024
62 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Claim settledCompany position upheld
Jun 14, 2024Sep 17, 2024
95 days
Not confirmed
Delays (Underwriting)Non-RenewalRoofHail
Contract language / legal issueInformation furnishedCompany position upheld
Jun 10, 2024Aug 29, 2024
80 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jun 3, 2024Aug 8, 2024
66 days
Not confirmed
Claim service & handlingDelay — claims handlingHailWindAdjuster's handling
Information furnishedAdditional Payment Expected
May 30, 2024Aug 9, 2024
71 days
Not confirmed
Use Of Clue ReportsWater damagePlumbingDeductible
Company position upheldQuestion of factContract language / legal issue
May 29, 2024Sep 4, 2024
98 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageWindDeductibleAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
May 21, 2024Aug 23, 2024
94 days
Not confirmed
Claim denialRoofHailDamage disputeAdjuster's handling
Contract language / legal issueQuestion of fact
May 20, 2024Jul 30, 2024
71 days
Confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Claim settledInformation furnished
May 2, 2024Aug 2, 2024
92 days
Not confirmed
Claim service & handlingClaim denialHailAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Apr 30, 2024Aug 2, 2024
94 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAppraisalAdjuster's handling
Question of factInformation furnishedClaim settled
Apr 22, 2024Jun 7, 2024
46 days
Not confirmed
Refund of premium
Contract language / legal issueAdditional Payment Expected
Apr 22, 2024Jul 9, 2024
78 days
Not confirmed
Claim denialRoofHailWindDamage dispute
Company position upheldContract language / legal issueInformation furnished
Apr 18, 2024Jul 23, 2024
96 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeDeductibleAdjuster's handling
Contract language / legal issueQuestion of fact
Apr 15, 2024Jun 21, 2024
67 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindDeductibleAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 12, 2024Jun 14, 2024
63 days
Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Claim settledCorrective action takenAdditional monies received
Apr 10, 2024Jul 8, 2024
89 days
Not confirmed
Claim denialRoofHailWind
Company position upheldContract language / legal issueInformation furnished
Apr 8, 2024Jul 8, 2024
91 days
Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Corrective action takenInformation furnishedAdditional Payment Expected
Apr 8, 2024Jul 8, 2024
91 days
Not confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Company position upheldQuestion of factInformation furnished
Apr 2, 2024Apr 30, 2024
28 days
Not confirmed
Non-RenewalRoof
Company position upheldContract language / legal issue
Mar 29, 2024Jun 28, 2024
91 days
Not confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Question of factAppraisal Process InvokedClaim settled
Mar 26, 2024Jun 17, 2024
83 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Mar 25, 2024Jun 17, 2024
84 days
Not confirmed
Claim service & handlingClaim denialRoofWater damage
Contract language / legal issueInformation furnishedCompany position upheld
Mar 25, 2024May 16, 2024
52 days
Not confirmed
Claim service & handlingClaim denialRoofHailWindAdjuster's handling
Company position upheldInformation furnished
Mar 18, 2024Jun 11, 2024
85 days
Not confirmed
Claim denialFoundationAdjuster's handling
Question of factContract language / legal issue
Mar 14, 2024Apr 11, 2024
28 days
Not confirmed
Delay — policyholder service
Contract language / legal issueInformation furnished
Mar 11, 2024Jun 4, 2024
85 days
Not confirmed
Claim denialWater damagePlumbingAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Mar 4, 2024May 15, 2024
72 days
Not confirmed
Claim service & handlingClaim denialRoofHailWater damageWindAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 4, 2024May 16, 2024
73 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerDeductibleAppraisalAdjuster's handling
Company position upheldQuestion of factAdditional monies received
Feb 20, 2024May 7, 2024
77 days
Not confirmed
Unsatisfactory settlement or offerDepreciation
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Feb 20, 2024Apr 10, 2024
50 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationAdjuster's handling
Company position upheldAdditional Payment Expected
Feb 15, 2024Mar 15, 2024
29 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies receivedQuestion of fact
Feb 7, 2024Apr 18, 2024
71 days
Not confirmed
Non-RenewalPremium & rating
Question of factContract language / legal issueInformation furnished
Jan 29, 2024Mar 18, 2024
49 days
Not confirmed
Claim denialRoofHailWater damageAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jan 19, 2024Mar 19, 2024
60 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailDeductible
Information furnishedQuestion of factContract language / legal issue
Jan 16, 2024Mar 13, 2024
57 days
Not confirmed
Non-RenewalHailPlumbing
Information furnishedCompany position upheld
Jan 12, 2024Mar 13, 2024
61 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueCompany position upheldAdditional Payment Expected
Jan 8, 2024Feb 29, 2024
52 days
Not confirmed
Claim denialPlumbing
Question of factContract language / legal issue
Jan 3, 2024Mar 12, 2024
69 days
Not confirmed
Refund of premium
Question of factPremium Refunded
Dec 19, 2023Feb 12, 2024
55 days
Not confirmed
Delay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHail
Contract language / legal issueCompany position upheld
Dec 14, 2023Jan 25, 2024
42 days
Not confirmed
Premium & rating
Information furnishedCompany position upheldContract language / legal issue
Dec 11, 2023Feb 9, 2024
60 days
Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Additional monies receivedCorrective action takenQuestion of fact
Dec 8, 2023Feb 7, 2024
61 days
Not confirmed
Delay — claims handlingHailWater damageAdjuster's handling
Additional monies receivedClaim settledAppraisal Process Invoked
Dec 7, 2023Feb 8, 2024
63 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Dec 7, 2023Feb 1, 2024
56 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDepreciationAdjuster's handling
Claim settledQuestion of factContract language / legal issue
Dec 6, 2023Feb 6, 2024
62 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Nov 27, 2023Jan 29, 2024
63 days
Not confirmed
Claim denialRoofHailWater damageDeductible
Contract language / legal issueCompany position upheldQuestion of fact
Nov 20, 2023Dec 8, 2023
18 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useFoundationAdjuster's handling
Additional Payment ExpectedQuestion of factCompany position upheld
Nov 14, 2023Jan 8, 2024
55 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damage
Question of factInformation furnishedAdditional monies received
Nov 13, 2023Jan 11, 2024
59 days
Not confirmed
Claim service & handlingDelay — claims handlingHail
Additional monies receivedInformation furnishedClaim settled
Nov 7, 2023Dec 12, 2023
35 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueCorrective action takenAdditional monies received
Nov 6, 2023Jan 12, 2024
67 days
Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factClaim settled
Oct 30, 2023Dec 27, 2023
58 days
Confirmed
Delay — claims handlingWater damageAdjuster's handling
Corrective action takenInformation furnishedAdditional monies received
Oct 26, 2023Nov 17, 2023
22 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Information furnishedContract language / legal issue
Oct 23, 2023Dec 11, 2023
49 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Question of factClaim settledInformation furnished
Oct 19, 2023Jan 18, 2024
91 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailAppraisalAdjuster's handling
Question of factContract language / legal issueAppraisal Process Invoked
Oct 11, 2023Nov 30, 2023
50 days
Not confirmed
Claim denialWater damagePlumbingFoundation
Company position upheldContract language / legal issue
Oct 5, 2023Dec 4, 2023
60 days
Not confirmed
Claim service & handlingDelay — claims handlingHailDamage disputeAdjuster's handling
Question of factContract language / legal issueClaim settled
Oct 4, 2023Nov 27, 2023
54 days
Not confirmed
Claim denialWater damageDamage disputePlumbingFoundationAdjuster's handling
Question of factContract language / legal issueInformation furnished
Sep 22, 2023Oct 13, 2023
21 days
Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAppraisalLoss of use
Information furnishedAdditional monies received
Sep 1, 2023Nov 3, 2023
63 days
Not confirmed
Unsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies receivedContract language / legal issue
Aug 29, 2023Nov 8, 2023
71 days
Not confirmed
Endorsement / Rider
Contract language / legal issueInformation furnished
Aug 28, 2023Oct 9, 2023
42 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageAdjuster's handling
Claim settledInformation furnished
Aug 25, 2023Sep 20, 2023
26 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Aug 23, 2023Sep 15, 2023
23 days
Not confirmed
Unsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Information furnishedQuestion of factContract language / legal issue
Aug 23, 2023Nov 1, 2023
70 days
Not confirmed
Delay — policyholder serviceRefund of premium
Information furnishedPremium Refunded
Aug 22, 2023Oct 31, 2023
70 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueClaim settledQuestion of fact
Aug 21, 2023Sep 15, 2023
25 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofDamage dispute
Additional Payment ExpectedQuestion of factContract language / legal issue
Aug 18, 2023Oct 27, 2023
70 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage dispute
Appraisal Process InvokedAdditional Payment ExpectedInformation furnished
Aug 16, 2023Sep 6, 2023
21 days
Not confirmed
Delay — policyholder service
Contract language / legal issueInformation furnishedQuestion of fact
Aug 11, 2023Sep 19, 2023
39 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAppraisalAdjuster's handling
Claim settledContract language / legal issueInformation furnished
Aug 10, 2023Oct 23, 2023
74 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldAdjuster's handling
Information furnishedAdditional monies received
Aug 7, 2023Oct 17, 2023
71 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Question of factAdditional monies received
Aug 2, 2023Oct 12, 2023
71 days
Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedAdditional monies receivedCorrective action taken
Aug 1, 2023Oct 11, 2023
71 days
Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedQuestion of factAdditional Payment Expected
Jul 30, 2023Oct 12, 2023
74 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Jul 25, 2023Sep 28, 2023
65 days
Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Company position upheldContract language / legal issue
Jul 21, 2023Sep 15, 2023
56 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Additional monies receivedClaim settledInformation furnished
Jul 14, 2023Sep 27, 2023
75 days
Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage dispute
Corrective action takenContract language / legal issue

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 176 records; the counts everywhere else on this page cover all 176. The full set is downloadable from the Texas Open Data Portal.

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Meridian Security Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Meridian Security Insurance Company.