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Texas Carrier Complaint Index/ASI Lloyds

Texas Department of Insurance record

ASI Lloyds

Texans filed 340 homeowner complaints against ASI Lloyds between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 78 times. Across all 340, 59 ended with the carrier paying the homeowner more money — 26 of them complaints the state had confirmed.

78
complaints confirmed by TDI
22.9%
of complaints confirmed · About the statewide average.
0.74×
complaints per policy vs. average (2025)
59
of all 340 complaints ended with additional money paid

TDI weighs complaints against business written: 382,938 homeowners policies in force in 2025. This carrier draws fewer complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 340 complaints
Adjuster's handling198 · 55 confirmed
Roof115 · 28 confirmed
Water damage106 · 27 confirmed
Hail91 · 26 confirmed
Wind58 · 22 confirmed
Damage dispute47 · 16 confirmed
Plumbing41 · 12 confirmed
Deductible35 · 13 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 78 confirmed complaints closed
Corrective action taken53 · 68%
Information furnished35 · 45%
Contract language / legal issue34 · 44%
Additional monies received26 · 33%
Claim settled22 · 28%
Question of fact15 · 19%
Additional Payment Expected14 · 18%
Company position upheld7 · 9%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202367 filed · 11 confirmed
2024117 filed · 25 confirmed
2025118 filed · 34 confirmed
202638 filed · 8 confirmed

The records

120 most recent of 340 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 10, 2026Jul 24, 2026
14 days		Not confirmed
Claim denialPolicy ExclusionRoofWindDamage disputeMoldFoundationAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Jul 7, 2026Jul 23, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 2, 2026Jul 22, 2026
20 days		Not confirmed
Unsatisfactory settlement or offerWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 1, 2026Jul 20, 2026
19 days		Not confirmed
Cancellation
Premium RefundedInformation furnished
Jun 30, 2026Jul 17, 2026
17 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCorrective action taken
Jun 24, 2026Jul 9, 2026
15 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedQuestion of fact
Jun 12, 2026Jul 1, 2026
19 days		Not confirmed
Claim denialRoofHailAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 28, 2026Jun 18, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Company position upheldQuestion of fact
May 26, 2026Jun 15, 2026
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingMoldAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
May 15, 2026Jun 4, 2026
20 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUse Of Clue ReportsAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 12, 2026Jun 2, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingDelay — policyholder serviceNon-RenewalUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling
Company position upheldQuestion of factInformation furnished
Apr 28, 2026May 29, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingNon-RenewalRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Apr 21, 2026May 28, 2026
37 days		Not confirmed
Claim service & handlingDelay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofHailWater damageWindDamage dispute
Question of factCompany position upheldContract language / legal issue
Apr 17, 2026May 7, 2026
20 days		Confirmed
Policyholder serviceRefund of premium
Premium RefundedCorrective action taken
Apr 13, 2026May 13, 2026
30 days		Not confirmed
Delay — claims handlingNon-RenewalUnsatisfactory settlement or offerRoofWater damageWind
Contract language / legal issueCompany position upheld
Apr 6, 2026May 8, 2026
32 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Question of factPremium RefundedInformation furnished
Apr 1, 2026Jun 8, 2026
68 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageLoss of useAdjuster's handling
Corrective action takenContract language / legal issueCompany position upheld
Mar 25, 2026Apr 14, 2026
20 days		Not confirmed
CancellationPolicyholder service
Contract language / legal issueCompany position upheldInsufficient Information
Mar 23, 2026Apr 21, 2026
29 days		Not confirmed
Unsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueQuestion of fact
Mar 23, 2026Apr 27, 2026
35 days		Not confirmed
Premium & ratingDeductible
Contract language / legal issueCompany position upheldQuestion of fact
Mar 20, 2026Apr 15, 2026
26 days		Not confirmed
Claim denialLoss of use
Policy Not In ForceContract language / legal issueCompany position upheld
Mar 19, 2026Apr 16, 2026
28 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Additional monies receivedInformation furnished
Mar 18, 2026Apr 6, 2026
19 days		Not confirmed
Refund of premium
Contract language / legal issueCompany position upheldInformation furnished
Mar 18, 2026Apr 14, 2026
27 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Mar 9, 2026Mar 30, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerUse Of Clue ReportsRoofHailAdjuster's handling
Contract language / legal issueQuestion of fact
Mar 9, 2026Mar 19, 2026
10 days		Not confirmed
Claim service & handlingClaim denialWater damageDamage disputeAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Feb 23, 2026Mar 20, 2026
25 days		Not confirmed
Refund of premium
Premium RefundedQuestion of factContract language / legal issue
Feb 17, 2026Mar 27, 2026
38 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbing
Contract language / legal issueQuestion of factAdditional monies received
Feb 17, 2026Mar 13, 2026
24 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Feb 12, 2026Mar 19, 2026
35 days		Not confirmed
Claim denialPolicy ExclusionWindAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Feb 9, 2026Mar 18, 2026
37 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Feb 4, 2026Mar 20, 2026
44 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageDamage disputeLoss of use
Additional monies receivedQuestion of factInformation furnished
Jan 30, 2026Mar 5, 2026
34 days		Not confirmed
Policyholder serviceDelay — policyholder service
Question of factContract language / legal issue
Jan 30, 2026Mar 18, 2026
47 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Corrective action takenClaim settled
Jan 29, 2026Mar 10, 2026
40 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageWindAdjuster's handling
Corrective action takenContract language / legal issueAdditional monies received
Jan 28, 2026Feb 25, 2026
28 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedPremium RefundedCorrective action taken
Jan 26, 2026Feb 24, 2026
29 days		Not confirmed
Premium & rating
Information furnishedContract language / legal issueCompany position upheld
Jan 9, 2026Mar 12, 2026
62 days		Not confirmed
Policyholder serviceRefund of premium
Information furnishedPremium Refunded
Dec 29, 2025Mar 9, 2026
70 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialMisrepresentationRefund of premium
Contract language / legal issueCompany position upheldQuestion of fact
Dec 29, 2025Jan 20, 2026
22 days		Not confirmed
Claim denialAdjuster's handling
Company position upheldContract language / legal issue
Dec 19, 2025Feb 27, 2026
70 days		Not confirmed
Policyholder serviceRefund of premium
Information furnishedCompany position upheld
Dec 18, 2025Feb 18, 2026
62 days		Not confirmed
Delay — claims handling
Company position upheldContract language / legal issueQuestion of fact
Dec 17, 2025Feb 12, 2026
57 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Dec 17, 2025Feb 9, 2026
54 days		Not confirmed
Claim service & handlingClaim denial
Contract language / legal issueCompany position upheldInformation furnished
Dec 17, 2025Jan 14, 2026
28 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Company position upheldClaim settledContract language / legal issue
Dec 16, 2025Feb 23, 2026
69 days		Not confirmed
Claim service & handlingDelay — claims handlingAppraisal
Question of factCompany position upheldContract language / legal issue
Dec 12, 2025Jan 27, 2026
46 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Corrective action takenClaim settled
Dec 10, 2025Feb 19, 2026
71 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of use
Additional monies receivedContract language / legal issueCorrective action taken
Dec 10, 2025Jan 21, 2026
42 days		Not confirmed
Non-Renewal
Company position upheldInformation furnished
Dec 9, 2025Dec 15, 2025
6 days		Not confirmed
Policyholder servicePremium & ratingAdjuster's handling
Information furnishedPremium RefundedQuestion of fact
Dec 9, 2025Jan 14, 2026
36 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Company position upheldContract language / legal issue
Dec 8, 2025Feb 10, 2026
64 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Corrective action takenClaim settled
Dec 5, 2025Jan 21, 2026
47 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offer
Company position upheldContract language / legal issue
Dec 4, 2025Feb 11, 2026
69 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageDamage disputeMold
Company position upheldQuestion of factContract language / legal issue
Dec 4, 2025Jan 5, 2026
32 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Claim settledContract language / legal issueCorrective action taken
Dec 2, 2025Mar 18, 2026
106 days		Not confirmed
Refund of premium
Contract language / legal issue
Dec 1, 2025Jan 14, 2026
44 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Company position upheldContract language / legal issue
Nov 25, 2025Jan 28, 2026
64 days		Not confirmed
Claim denialPolicy ExclusionWater damagePlumbingAdjuster's handling
Company position upheldContract language / legal issue
Nov 21, 2025Dec 3, 2025
12 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenClaim settledInformation furnished
Nov 21, 2025Jan 30, 2026
70 days		Confirmed
Policyholder servicePremium & ratingWater damage
Company position upheldContract language / legal issue
Nov 21, 2025Jan 14, 2026
54 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAppraisalAdjuster's handling
Contract language / legal issueClaim settledInformation furnished
Nov 20, 2025Dec 22, 2025
32 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
Nov 13, 2025Feb 12, 2026
91 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factAdditional monies receivedContract language / legal issue
Nov 13, 2025Feb 9, 2026
88 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factContract language / legal issue
Nov 12, 2025Jan 9, 2026
58 days		Not confirmed
Claim service & handlingUse Of Clue ReportsHailDeductible
Company position upheldQuestion of factContract language / legal issue
Nov 7, 2025Feb 6, 2026
91 days		Not confirmed
Policyholder servicePremium & ratingRoofAdjuster's handling
Contract language / legal issue
Nov 5, 2025Jan 6, 2026
62 days		Confirmed
Policyholder serviceRefund of premium
Corrective action takenPremium Refunded
Oct 31, 2025Jan 9, 2026
70 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeLoss of useAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Oct 30, 2025Jan 28, 2026
90 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleAppraisalAdjuster's handling
Question of factAppraisal Process InvokedAdditional Payment Expected
Oct 30, 2025Jan 16, 2026
78 days		Not confirmed
Claim service & handlingDelay — claims handlingHailAppraisalAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Oct 29, 2025Dec 1, 2025
33 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAppraisalAdjuster's handling
Question of factInformation furnishedClaim settled
Oct 24, 2025Nov 19, 2025
26 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDepreciationAdjuster's handling
Additional monies receivedCorrective action takenAdditional Payment Expected
Oct 24, 2025Jan 27, 2026
95 days		Not confirmed
Claim service & handlingUse Of Clue ReportsRoofWind
Contract language / legal issueCompany position upheld
Oct 24, 2025Feb 9, 2026
108 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedQuestion of factCorrective action taken
Oct 15, 2025Nov 10, 2025
26 days		Not confirmed
CancellationClaim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisal
Contract language / legal issueCompany position upheldInformation furnished
Oct 13, 2025Dec 18, 2025
66 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Information furnishedContract language / legal issue
Oct 13, 2025Jan 20, 2026
99 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offer
Information furnishedQuestion of factAdditional monies received
Oct 13, 2025Jan 26, 2026
105 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingMoldAdjuster's handling
Additional monies receivedInformation furnished
Oct 8, 2025Feb 4, 2026
119 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Question of factContract language / legal issueAdditional monies received
Oct 2, 2025Jan 14, 2026
104 days		Not confirmed
Policyholder servicePremium & ratingUse Of Clue ReportsRoofWater damageAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Sep 30, 2025Nov 4, 2025
35 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingAdjuster's handling
Question of factContract language / legal issueInformation furnished
Sep 25, 2025Jan 21, 2026
118 days		Not confirmed
Claim service & handlingRoofHail
Question of factInformation furnishedAdditional Payment Expected
Sep 25, 2025Dec 3, 2025
69 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedContract language / legal issue
Sep 23, 2025Jan 21, 2026
120 days		Not confirmed
Claim service & handlingNon-RenewalUnsatisfactory settlement or offerRoofHailAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Sep 19, 2025Nov 26, 2025
68 days		Confirmed
Claim service & handlingDelay — claims handlingRoofAppraisalAdjuster's handling
Contract language / legal issueAdditional monies receivedInformation furnished
Sep 18, 2025Dec 4, 2025
77 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Claim settledContract language / legal issueAdditional monies received
Sep 15, 2025Nov 14, 2025
60 days		Not confirmed
CancellationPolicyholder servicePremium Notice
Company position upheldQuestion of factContract language / legal issue
Sep 12, 2025Oct 6, 2025
24 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional monies receivedInformation furnished
Sep 10, 2025Dec 4, 2025
85 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWindAppraisalAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Aug 18, 2025Sep 18, 2025
31 days		Not confirmed
Delay — claims handlingWater damageWindAdjuster's handling
Question of factContract language / legal issueInformation furnished
Aug 15, 2025Sep 18, 2025
34 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWindAdjuster's handling
Information furnishedContract language / legal issueAdditional monies received
Aug 12, 2025Sep 19, 2025
38 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Company position upheldClaim settledContract language / legal issue
Aug 11, 2025Dec 31, 2025
142 days		Not confirmed
Claim service & handlingDelay — claims handlingLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedAdditional monies received
Aug 11, 2025Dec 18, 2025
129 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWind
Contract language / legal issueInformation furnishedQuestion of fact
Aug 11, 2025Oct 13, 2025
63 days		Not confirmed
CancellationPolicyholder serviceDelays (Underwriting)Non-Renewal
Company position upheldQuestion of factContract language / legal issue
Aug 8, 2025Dec 5, 2025
119 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAppraisalAdjuster's handling
Claim settledQuestion of factContract language / legal issue
Aug 7, 2025Dec 15, 2025
130 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
Aug 6, 2025Sep 3, 2025
28 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindAdjuster's handling
Company position upheldContract language / legal issueClaim settled
Aug 6, 2025Dec 3, 2025
119 days		Not confirmed
Claim service & handlingPrompt PayUnsatisfactory settlement or offerAppraisalLoss of useAdjuster's handling
Question of factInformation furnishedAppraisal Process Invoked
Aug 5, 2025Dec 10, 2025
127 days		Not confirmed
Non-RenewalUnfair DiscriminationUse Of Clue Reports
Company position upheldInformation furnishedContract language / legal issue
Aug 1, 2025Oct 28, 2025
88 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeLoss of useAdjuster's handling
Claim settledContract language / legal issueAdditional monies received
Jul 31, 2025Sep 3, 2025
34 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialHailDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jul 28, 2025Sep 29, 2025
63 days		Not confirmed
Claim service & handlingDelay — claims handlingUnfair Discrim-Clms HandlingUnsatisfactory settlement or offerHailWater damageAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Jul 25, 2025Aug 28, 2025
34 days		Confirmed
Non-Renewal
Corrective action takenContract language / legal issue
Jul 25, 2025Sep 4, 2025
41 days		Not confirmed
Premium & ratingRefund of premium
Contract language / legal issueInformation furnished
Jul 10, 2025Oct 31, 2025
113 days		Not confirmed
Unsatisfactory settlement or offerWater damageMoldAdjuster's handling
Additional Payment ExpectedInformation furnishedAdditional monies received
Jul 7, 2025Nov 4, 2025
120 days		Not confirmed
Delay — claims handlingRoofHail
Contract language / legal issueQuestion of fact
Jun 24, 2025Aug 28, 2025
65 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Claim settledQuestion of factInformation furnished
Jun 24, 2025Sep 24, 2025
92 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWind
Contract language / legal issueInformation furnishedAdditional monies received
Jun 24, 2025Aug 26, 2025
63 days		Confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Corrective action takenClaim settledContract language / legal issue
Jun 24, 2025Aug 13, 2025
50 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Claim settledInformation furnishedQuestion of fact
Jun 23, 2025Oct 8, 2025
107 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Additional monies receivedCorrective action takenContract language / legal issue
Jun 16, 2025Oct 21, 2025
127 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeDeductibleDepreciationAdjuster's handling
Question of factContract language / legal issueAdditional monies received
Jun 13, 2025Oct 17, 2025
126 days		Confirmed
Claim service & handlingDelay — claims handlingAppraisal
Additional Payment ExpectedCorrective action taken
Jun 11, 2025Oct 17, 2025
128 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jun 9, 2025Oct 7, 2025
120 days		Not confirmed
Policyholder servicePremium NoticeUnsatisfactory settlement or offerRoofHailDeductible
Company position upheldQuestion of factContract language / legal issue
May 21, 2025Jun 30, 2025
40 days		Not confirmed
Claim denialRoofHailAdjuster's handling
Contract language / legal issueCompany position upheld
May 19, 2025Jun 12, 2025
24 days		Not confirmed
Policyholder servicePremium & rating
Contract language / legal issueCompany position upheld
May 15, 2025Oct 8, 2025
146 days		Not confirmed
Unsatisfactory settlement or offerUsual And CustomaryAdjuster's handling
Information furnishedCompany position upheld
May 7, 2025Aug 7, 2025
92 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageDamage disputeDepreciationAdjuster's handling
Question of factCompany position upheldContract language / legal issue

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 340 records; the counts everywhere else on this page cover all 340. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
Homesite Insurance Company
148 confirmed of 495
American Economy Insurance Company
81 confirmed of 444
Texas Farmers Insurance Company
56 confirmed of 346
Safeco Insurance Company of Indiana
46 confirmed of 275
Liberty Mutual Personal Insurance Company
43 confirmed of 272
SureChoice Underwriters Reciprocal Exchange
48 confirmed of 268

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where ASI Lloyds is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about ASI Lloyds.