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Texas Carrier Complaint Index/Texas Farmers Insurance Company

Texas Department of Insurance record

Texas Farmers Insurance Company

Texans filed 346 homeowner complaints against Texas Farmers Insurance Company between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 56 times. Across all 346, 27 ended with the carrier paying the homeowner more money — 11 of them complaints the state had confirmed.

56
complaints confirmed by TDI
16.2%
of complaints confirmed · 5.7 points below the statewide average.
0.52×
complaints per policy vs. average (2025)
27
of all 346 complaints ended with additional money paid

TDI weighs complaints against business written: 226,345 homeowners policies in force in 2025. This carrier draws fewer complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 346 complaints
Adjuster's handling134 · 20 confirmed
Roof126 · 15 confirmed
Hail87 · 11 confirmed
Water damage84 · 8 confirmed
Depreciation38 · 6 confirmed
Wind35 · 5 confirmed
Plumbing34 · 2 confirmed
Deductible33 · 1 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 56 confirmed complaints closed
Information furnished38 · 68%
Corrective action taken31 · 55%
Contract language / legal issue30 · 54%
Referred To14 · 25%
Additional monies received11 · 20%
Company position upheld6 · 11%
Claim settled6 · 11%
Question of fact6 · 11%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202388 filed · 8 confirmed
2024147 filed · 30 confirmed
202571 filed · 10 confirmed
202640 filed · 8 confirmed

The records

120 most recent of 346 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 30, 2026Jul 20, 2026
20 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHail
Question of fact
Jun 26, 2026Jul 10, 2026
14 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Question of factContract language / legal issueCompany position upheld
Jun 24, 2026Jul 24, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerLoss of useAdjuster's handling
Additional monies receivedAdditional Payment ExpectedCorrective action taken
Jun 22, 2026Jul 7, 2026
15 days		Not confirmed
Claim denialRoofWater damageLoss of use
Company position upheldInformation furnishedContract language / legal issue
Jun 18, 2026Jul 13, 2026
25 days		Not confirmed
Claim service & handlingDelay — claims handlingWater damageMoldAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Jun 15, 2026Jul 16, 2026
31 days		Not confirmed
Claim denialWater damageDamage disputePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Jun 15, 2026Jul 16, 2026
31 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Contract language / legal issueCompany position upheld
Jun 10, 2026Jun 16, 2026
6 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingLoss of useAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Jun 10, 2026Jul 1, 2026
21 days		Not confirmed
Policyholder serviceDelays (Underwriting)Refund of premium
Premium RefundedCompany position upheldQuestion of fact
Jun 8, 2026Jun 26, 2026
18 days		Confirmed
CancellationPremium & rating
Corrective action takenPremium Refunded
Jun 5, 2026Jul 7, 2026
32 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Jun 1, 2026Jun 18, 2026
17 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHail
Additional Payment ExpectedCorrective action takenInformation furnished
May 22, 2026Jul 1, 2026
40 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWindDeductible
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
May 21, 2026Jun 10, 2026
20 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeDepreciation
Company position upheldQuestion of factContract language / legal issue
May 20, 2026Jun 10, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialAdjuster's handling
Company position upheldContract language / legal issue
May 19, 2026Jun 12, 2026
24 days		Not confirmed
Policyholder serviceEndorsement / RiderPremium & ratingRoofHailWindDeductible
Contract language / legal issueInformation furnishedCompany position upheld
May 18, 2026Jun 3, 2026
16 days		Not confirmed
Claim service & handlingClaim denialEndorsement / RiderPremium & ratingRoofHailDeductibleAdjuster's handling
Company position upheldInformation furnishedContract language / legal issue
May 15, 2026Jun 5, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Question of factContract language / legal issueCompany position upheld
May 11, 2026May 28, 2026
17 days		Confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Corrective action takenInformation furnished
May 11, 2026Jun 8, 2026
28 days		Not confirmed
Claim service & handling
Contract language / legal issueInformation furnishedQuestion of fact
May 7, 2026May 27, 2026
20 days		Not confirmed
Cancellation
Contract language / legal issueQuestion of factInformation furnished
May 4, 2026May 21, 2026
17 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Apr 23, 2026May 19, 2026
26 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueInformation furnishedClaim settled
Apr 20, 2026May 7, 2026
17 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 16, 2026May 11, 2026
25 days		Not confirmed
Claim service & handlingWater damagePlumbingDepreciationAdjuster's handling
Company position upheldInformation furnishedQuestion of fact
Mar 30, 2026May 5, 2026
36 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Premium RefundedInformation furnishedCorrective action taken
Mar 25, 2026Apr 29, 2026
35 days		Not confirmed
Use of Credit ReportsAdjuster's handling
Information furnishedQuestion of fact
Mar 20, 2026Apr 14, 2026
25 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingMoldFoundationAdjuster's handling
Company position upheldContract language / legal issue
Mar 17, 2026Apr 16, 2026
30 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Mar 11, 2026Apr 10, 2026
30 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWind
Information furnishedCompany position upheldContract language / legal issue
Mar 5, 2026Apr 14, 2026
40 days		Not confirmed
Policyholder serviceUse of Credit Reports
Company position upheldInformation furnishedContract language / legal issue
Feb 26, 2026Mar 18, 2026
20 days		Not confirmed
Premium & ratingUse Of Clue Reports
Company position upheldContract language / legal issueInformation furnished
Feb 24, 2026Mar 25, 2026
29 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Feb 13, 2026Mar 12, 2026
27 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Feb 5, 2026Mar 20, 2026
43 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling
Information furnishedCorrective action takenAdditional monies received
Feb 4, 2026Feb 27, 2026
23 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofAppraisalDepreciation
Company position upheldContract language / legal issueQuestion of fact
Feb 3, 2026Mar 19, 2026
44 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeDeductibleDepreciationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jan 28, 2026Mar 17, 2026
48 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDamage disputeAppraisalAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Jan 16, 2026Mar 17, 2026
60 days		Not confirmed
CancellationPolicyholder serviceAdjuster's handling
Information furnishedQuestion of fact
Jan 13, 2026Mar 12, 2026
58 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Dec 31, 2025Jan 22, 2026
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Dec 22, 2025Feb 23, 2026
63 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWindDamage disputeAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Dec 10, 2025Jan 28, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDeductibleLoss of use
Information furnishedCompany position upheldContract language / legal issue
Dec 8, 2025Feb 5, 2026
59 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingPremium & ratingUnsatisfactory settlement or offerWater damagePlumbingDeductibleLoss of useAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Dec 8, 2025Feb 24, 2026
78 days		Not confirmed
Delay — claims handlingRoofHail
Company position upheldContract language / legal issue
Nov 25, 2025Mar 9, 2026
104 days		Confirmed
Policyholder servicePremium & rating
Contract language / legal issueCompany position upheldInformation furnished
Nov 24, 2025Jan 29, 2026
66 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Contract language / legal issuePremium RefundedCorrective action taken
Nov 20, 2025Feb 24, 2026
96 days		Not confirmed
Claim denialWater damage
Question of factContract language / legal issueCompany position upheld
Nov 11, 2025Jan 5, 2026
55 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalDepreciationAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Nov 11, 2025Feb 4, 2026
85 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Nov 10, 2025Feb 6, 2026
88 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueQuestion of fact
Nov 6, 2025Dec 30, 2025
54 days		Not confirmed
Claim service & handlingClaim denialRoofHail
Company position upheldContract language / legal issue
Nov 4, 2025Jan 13, 2026
70 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 23, 2025Feb 10, 2026
110 days		Confirmed
Unsatisfactory settlement or offerWater damagePlumbing
Corrective action takenAdditional monies receivedInformation furnished
Oct 16, 2025Dec 9, 2025
54 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailAdjuster's handling
Question of factInformation furnished
Oct 13, 2025Dec 4, 2025
52 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoof
Contract language / legal issueInformation furnished
Oct 9, 2025Dec 30, 2025
82 days		Not confirmed
Policyholder serviceDelay — policyholder service
Question of factCompany position upheldContract language / legal issue
Oct 7, 2025Jan 16, 2026
101 days		Not confirmed
Premium & ratingRoofHailWind
Claim settledQuestion of factContract language / legal issue
Oct 7, 2025Feb 4, 2026
120 days		Not confirmed
Claim service & handlingClaim denialRoofWater damage
Question of factCompany position upheldContract language / legal issue
Oct 6, 2025Dec 8, 2025
63 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Oct 3, 2025Nov 24, 2025
52 days		Not confirmed
Claim service & handlingClaim denialRoofHailWater damageWindAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Sep 22, 2025Jan 9, 2026
109 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDeductibleDepreciationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Sep 9, 2025Jan 7, 2026
120 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Additional monies receivedCompany position upheldQuestion of fact
Sep 3, 2025Dec 19, 2025
107 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Corrective action takenCompany position upheldQuestion of fact
Aug 28, 2025Jan 13, 2026
138 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingPremium & ratingRefund of premiumRoofDeductibleAdjuster's handling
Company position upheldQuestion of factInformation furnished
Aug 26, 2025Dec 18, 2025
114 days		Not confirmed
Claim service & handlingPolicyholder servicePremium & ratingAdjuster's handling
Information furnishedCompany position upheld
Aug 22, 2025Dec 9, 2025
109 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Additional Payment ExpectedAppraisal Process InvokedCompany position upheld
Aug 13, 2025Sep 25, 2025
43 days		Not confirmed
Claim denialRoofWindDamage disputeDeductible
Contract language / legal issueCompany position upheldQuestion of fact
Aug 8, 2025Dec 5, 2025
119 days		Not confirmed
Claim service & handlingClaim denialWindAdjuster's handling
Information furnishedCompany position upheldContract language / legal issue
Aug 8, 2025Nov 10, 2025
94 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDepreciationAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Aug 2, 2025Dec 3, 2025
123 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Contract language / legal issueCompany position upheld
Jul 30, 2025Aug 27, 2025
28 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Jul 30, 2025Oct 8, 2025
70 days		Not confirmed
Claim denialWater damageMold
Contract language / legal issueCompany position upheldQuestion of fact
Jul 29, 2025Oct 29, 2025
92 days		Not confirmed
Claim service & handlingUse Of Clue ReportsWater damageDepreciation
Company position upheldInformation furnishedContract language / legal issue
Jul 24, 2025Oct 10, 2025
78 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageDamage disputeDepreciationLoss of useMold
Contract language / legal issueQuestion of fact
Jul 22, 2025Aug 15, 2025
24 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Jul 18, 2025Sep 18, 2025
62 days		Not confirmed
Claim service & handlingPolicyholder servicePremium & ratingUnsatisfactory settlement or offerRoofDepreciationAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Jul 18, 2025Nov 19, 2025
124 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingAdjuster's handling
Information furnishedContract language / legal issue
Jul 15, 2025Nov 6, 2025
114 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleMoldAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 14, 2025Nov 25, 2025
134 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 8, 2025Sep 10, 2025
64 days		Confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueCorrective action takenInformation furnished
Jul 7, 2025Nov 5, 2025
121 days		Not confirmed
Claim service & handlingClaim denialRoofHailWater damageWindAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 7, 2025Nov 4, 2025
120 days		Not confirmed
Claim denialPolicy ExclusionWater damagePlumbingMold
Contract language / legal issueQuestion of fact
Jul 3, 2025Sep 3, 2025
62 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDepreciationLoss of useAdjuster's handling
Contract language / legal issueCompany position upheldAdditional monies received
Jul 3, 2025Sep 2, 2025
61 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Jul 1, 2025Aug 13, 2025
43 days		Not confirmed
Claim service & handlingRoofHailAdjuster's handling
Claim settledContract language / legal issueCompany position upheld
Jun 30, 2025Nov 3, 2025
126 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofDeductibleDepreciationAdjuster's handling
Contract language / legal issueQuestion of fact
Jun 26, 2025Oct 27, 2025
123 days		Not confirmed
Premium & ratingRefund of premiumRoofHailDeductible
Contract language / legal issueCompany position upheld
Jun 6, 2025Sep 22, 2025
108 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnishedQuestion of factClaim settled
Jun 4, 2025Jun 27, 2025
23 days		Not confirmed
Claim service & handling
Contract language / legal issueCompany position upheld
Jun 4, 2025Oct 2, 2025
120 days		Not confirmed
Policyholder serviceDelay — policyholder service
Company position upheldPremium RefundedQuestion of fact
May 28, 2025Sep 16, 2025
111 days		Not confirmed
Premium & ratingRoofHail
Company position upheldInformation furnished
May 20, 2025Sep 11, 2025
114 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingDepreciationAdjuster's handling
Question of factCompany position upheldContract language / legal issue
May 20, 2025Sep 11, 2025
114 days		Not confirmed
Policyholder serviceUnsatisfactory settlement or offer
Question of factContract language / legal issue
May 20, 2025Sep 25, 2025
128 days		Not confirmed
Claim denial
Company position upheldInformation furnished
May 13, 2025Jul 17, 2025
65 days		Not confirmed
Policyholder service
Information furnishedQuestion of fact
Apr 30, 2025Aug 20, 2025
112 days		Not confirmed
Use Of Clue Reports
Contract language / legal issueInformation furnishedCompany position upheld
Apr 25, 2025Aug 5, 2025
102 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Information furnishedContract language / legal issueAdditional monies received
Apr 23, 2025Sep 11, 2025
141 days		Not confirmed
Endorsement / RiderNotice RequirementsUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueCompany position upheld
Apr 21, 2025Aug 18, 2025
119 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWater damageDamage disputeLoss of useMoldAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Apr 14, 2025May 28, 2025
44 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Information furnishedContract language / legal issueCompany position upheld
Apr 9, 2025Jul 17, 2025
99 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of use
Information furnishedContract language / legal issueAdditional monies received
Apr 1, 2025Jun 23, 2025
83 days		Not confirmed
Endorsement / RiderUnsatisfactory settlement or offerRoofHailWater damageDamage disputeAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Mar 7, 2025May 26, 2025
80 days		Not confirmed
Premium & rating
Company position upheldReferred ToInformation furnished
Mar 6, 2025Jul 16, 2025
132 days		Not confirmed
Claim service & handlingPremium & ratingUnsatisfactory settlement or offerRoofHailDepreciation
Information furnishedContract language / legal issue
Feb 24, 2025Jul 8, 2025
134 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleLoss of useAdjuster's handling
Additional monies receivedContract language / legal issueCorrective action taken
Feb 20, 2025May 21, 2025
90 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Question of factContract language / legal issue
Feb 7, 2025Feb 26, 2025
19 days		Not confirmed
Misleading AdvertisingOther
Corrective action takenInformation furnished
Jan 14, 2025Feb 10, 2025
27 days		Not confirmed
Premium & ratingRefund of premium
Company position upheld
Jan 10, 2025May 30, 2025
140 days		Confirmed
Premium & rating
Company position upheldPremium RefundedCorrective action taken
Jan 6, 2025Apr 29, 2025
113 days		Not confirmed
Claim denialRoofWater damageWind
Company position upheldQuestion of factContract language / legal issue
Dec 30, 2024Jan 17, 2025
18 days		Not confirmed
Policyholder serviceRefund of premium
Premium RefundedCompany position upheldContract language / legal issue
Dec 23, 2024Jan 17, 2025
25 days		Confirmed
Non-Renewal
Referred ToContract language / legal issueInformation furnished
Dec 19, 2024Jun 2, 2025
165 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleDepreciationAdjuster's handling
Contract language / legal issueCompany position upheldInformation furnished
Dec 18, 2024Apr 22, 2025
125 days		Not confirmed
Delay — policyholder serviceRefund of premium
Question of factCompany position upheldContract language / legal issue
Dec 10, 2024Feb 27, 2025
79 days		Not confirmed
Refund of premium
Contract language / legal issueCompany position upheldQuestion of fact
Dec 6, 2024Jan 16, 2025
41 days		Confirmed
Non-Renewal
Non-renewal rescindedInformation furnishedReferred To
Dec 6, 2024Mar 28, 2025
112 days		Not confirmed
Claim denialRoofDeductible
Contract language / legal issueCompany position upheldInformation furnished
Dec 5, 2024Apr 16, 2025
132 days		Not confirmed
Policyholder serviceClaim denialRefund of premiumWater damagePlumbingAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Nov 25, 2024Feb 18, 2025
85 days		Confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Corrective action takenContract language / legal issueInformation furnished

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 346 records; the counts everywhere else on this page cover all 346. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
Travelers Personal Insurance Company
93 confirmed of 538
Homesite Insurance Company
148 confirmed of 495
American Economy Insurance Company
81 confirmed of 444
ASI Lloyds
78 confirmed of 340
Safeco Insurance Company of Indiana
46 confirmed of 275
Liberty Mutual Personal Insurance Company
43 confirmed of 272

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Texas Farmers Insurance Company is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Texas Farmers Insurance Company.