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Texas Carrier Complaint Index/Safeco Insurance Company of Indiana

Texas Department of Insurance record

Safeco Insurance Company of Indiana

Texans filed 275 homeowner complaints against Safeco Insurance Company of Indiana between January 1, 2023 and July 15, 2026. The state reviewed them and agreed with the homeowner 46 times. Across all 275, 41 ended with the carrier paying the homeowner more money — 16 of them complaints the state had confirmed.

46
complaints confirmed by TDI
16.7%
of complaints confirmed · 5.2 points below the statewide average.
1.36×
complaints per policy vs. average (2025)
41
of all 275 complaints ended with additional money paid

TDI weighs complaints against business written: 138,791 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 275 complaints
Adjuster's handling163 · 33 confirmed
Roof115 · 23 confirmed
Hail94 · 18 confirmed
Water damage89 · 14 confirmed
Damage dispute48 · 5 confirmed
Plumbing42 · 8 confirmed
Wind36 · 11 confirmed
Deductible32 · 4 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 46 confirmed complaints closed
Corrective action taken33 · 72%
Contract language / legal issue22 · 48%
Information furnished20 · 43%
Additional monies received16 · 35%
Question of fact11 · 24%
Claim settled11 · 24%
Additional Payment Expected10 · 22%
Company position upheld8 · 17%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 70 days, against 71 statewide.

By year

Complaints received · 2026 is partial
202354 filed · 6 confirmed
2024100 filed · 8 confirmed
202584 filed · 21 confirmed
202637 filed · 11 confirmed

The records

120 most recent of 275 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jul 9, 2026Jul 23, 2026
14 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerDamage disputeAppraisalAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jul 7, 2026Jul 22, 2026
15 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Question of factInformation furnishedCorrective action taken
Jul 2, 2026Jul 23, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageDamage disputeLoss of useMoldAdjuster's handling
Company position upheldContract language / legal issue
Jun 24, 2026Jul 15, 2026
21 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDepreciation
Corrective action takenAdditional Payment ExpectedContract language / legal issue
Jun 15, 2026Jul 7, 2026
22 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Jun 11, 2026Jun 29, 2026
18 days		Not confirmed
Claim service & handlingDelay — claims handlingDeductibleDepreciationAdjuster's handling
Additional monies receivedQuestion of fact
Jun 8, 2026Jul 7, 2026
29 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offer
Information furnishedContract language / legal issue
Jun 4, 2026Jul 20, 2026
46 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbing
Contract language / legal issueQuestion of factCompany position upheld
Jun 3, 2026Jun 17, 2026
14 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAppraisalDepreciationAdjuster's handling
Corrective action takenAdditional monies receivedInformation furnished
May 18, 2026Jun 18, 2026
31 days		Not confirmed
Delay — claims handlingClaim denialUnsatisfactory settlement or offerRoofHailWater damageAdjuster's handling
Question of factContract language / legal issueCompany position upheld
May 18, 2026Jun 8, 2026
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
May 12, 2026May 28, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage dispute
Company position upheldInformation furnishedContract language / legal issue
May 6, 2026May 27, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAppraisalAdjuster's handling
Additional monies receivedContract language / legal issue
Apr 15, 2026May 1, 2026
16 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Apr 14, 2026May 1, 2026
17 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageDamage disputeLoss of useAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 10, 2026Apr 29, 2026
19 days		Confirmed
Policyholder serviceRefund of premium
Additional monies receivedCorrective action takenContract language / legal issue
Apr 6, 2026Apr 22, 2026
16 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerRoofWater damageWindDepreciationFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 23, 2026Apr 23, 2026
31 days		Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Mar 23, 2026Apr 15, 2026
23 days		Not confirmed
Claim service & handlingClaim denialRoofHailAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Mar 18, 2026Mar 31, 2026
13 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeAppraisalAdjuster's handling
Information furnishedContract language / legal issueQuestion of fact
Mar 18, 2026Apr 17, 2026
30 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damage
Contract language / legal issueQuestion of factCompany position upheld
Mar 16, 2026Apr 1, 2026
16 days		Confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Corrective action takenPremium RefundedContract language / legal issue
Mar 16, 2026Apr 15, 2026
30 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHail
Additional monies receivedCorrective action takenInformation furnished
Mar 13, 2026Mar 30, 2026
17 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMoldAdjuster's handling
Question of factCompany position upheldContract language / legal issue
Mar 9, 2026Apr 17, 2026
39 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingFoundationAdjuster's handling
Corrective action takenContract language / legal issueQuestion of fact
Feb 24, 2026Mar 17, 2026
21 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionUnsatisfactory settlement or offerLoss of useAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Feb 11, 2026Mar 20, 2026
37 days		Not confirmed
Claim service & handlingDelay — claims handlingClaim denialUnsatisfactory settlement or offerRoofWater damageWindAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jan 30, 2026Mar 23, 2026
52 days		Not confirmed
Claim denial
Contract language / legal issueInformation furnishedCompany position upheld
Jan 29, 2026Feb 20, 2026
22 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailDeductible
Contract language / legal issueCompany position upheld
Jan 28, 2026Mar 9, 2026
40 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofAdjuster's handling
Contract language / legal issueCorrective action takenClaim settled
Jan 26, 2026Mar 11, 2026
44 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAppraisal
Company position upheldContract language / legal issueQuestion of fact
Jan 20, 2026Mar 10, 2026
49 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailDamage disputeAppraisalAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jan 19, 2026Mar 11, 2026
51 days		Confirmed
Unsatisfactory settlement or offerRoofHailDepreciation
Contract language / legal issueCompany position upheldAdditional monies received
Jan 12, 2026Feb 4, 2026
23 days		Not confirmed
Policyholder serviceDelay — policyholder service
Contract language / legal issueCompany position upheld
Jan 12, 2026Feb 25, 2026
44 days		Not confirmed
Claim service & handlingPolicy ExclusionUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Jan 6, 2026Mar 16, 2026
69 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Question of factContract language / legal issue
Jan 2, 2026Feb 27, 2026
56 days		Not confirmed
Claim service & handlingClaim denialPolicy ExclusionUnsatisfactory settlement or offerPlumbingAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Dec 29, 2025Jan 23, 2026
25 days		Confirmed
Unsatisfactory settlement or offerRoofHailWindDamage disputeDepreciationAdjuster's handling
Information furnishedClaim settledCorrective action taken
Dec 22, 2025Feb 19, 2026
59 days		Not confirmed
Claim service & handlingPolicyholder serviceDelay — claims handlingClaim denialRefund of premiumRoofHail
Company position upheldQuestion of factContract language / legal issue
Dec 22, 2025Feb 3, 2026
43 days		Not confirmed
Policyholder serviceDelay — policyholder service
Information furnishedPremium Refunded
Dec 22, 2025Jan 29, 2026
38 days		Not confirmed
Claim denialWater damageAdjuster's handling
Company position upheldContract language / legal issue
Nov 25, 2025Feb 9, 2026
76 days		Not confirmed
Claim service & handlingDelay — claims handlingPolicy ExclusionWater damageDamage dispute
Contract language / legal issueCompany position upheldQuestion of fact
Nov 17, 2025Dec 9, 2025
22 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Nov 10, 2025Feb 6, 2026
88 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAdjuster's handling
Question of fact
Nov 7, 2025Feb 6, 2026
91 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerAdjuster's handling
Claim settled
Nov 7, 2025Dec 18, 2025
41 days		Not confirmed
Unsatisfactory settlement or offerRoofHailAppraisal
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Nov 3, 2025Feb 9, 2026
98 days		Confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofDamage disputeDepreciationAdjuster's handling
Contract language / legal issueCorrective action takenQuestion of fact
Oct 22, 2025Dec 18, 2025
57 days		Confirmed
Claim service & handlingDelay — claims handlingWater damageAdjuster's handling
Claim settledContract language / legal issueCompany position upheld
Oct 14, 2025Jan 20, 2026
98 days		Not confirmed
Policyholder serviceMisrepresentationNon-RenewalRefund of premium
Question of factCompany position upheldContract language / legal issue
Oct 14, 2025Nov 19, 2025
36 days		Not confirmed
Cancellation
Contract language / legal issueInformation furnished
Oct 10, 2025Jan 7, 2026
89 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedQuestion of factPremium Refunded
Oct 8, 2025Oct 31, 2025
23 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingAdjuster's handling
Contract language / legal issueQuestion of factInformation furnished
Oct 8, 2025Oct 31, 2025
23 days		Not confirmed
Claim denialRoofHailAdjuster's handling
Contract language / legal issueClaim settledCompany position upheld
Sep 29, 2025Jan 8, 2026
101 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Information furnishedClaim settledContract language / legal issue
Sep 12, 2025Nov 12, 2025
61 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeAdjuster's handling
Contract language / legal issueInformation furnishedCorrective action taken
Sep 9, 2025Dec 1, 2025
83 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDamage disputeAdjuster's handling
Contract language / legal issueQuestion of factCompany position upheld
Sep 8, 2025Jan 5, 2026
119 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleDepreciationAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Aug 28, 2025Nov 24, 2025
88 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useMoldFoundationAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Aug 25, 2025Jan 12, 2026
140 days		Not confirmed
Claim service & handlingClaim denialWater damagePlumbingDepreciationMoldAdjuster's handling
Question of factContract language / legal issueCompany position upheld
Aug 18, 2025Dec 8, 2025
112 days		Not confirmed
Claim denialWater damagePlumbingDepreciationAdjuster's handling
Question of factContract language / legal issue
Aug 18, 2025Sep 16, 2025
29 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailDeductibleAppraisal
Company position upheldInformation furnishedContract language / legal issue
Aug 14, 2025Dec 22, 2025
130 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageDeductible
Question of factCompany position upheldContract language / legal issue
Aug 11, 2025Oct 28, 2025
78 days		Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Information furnished
Aug 8, 2025Sep 17, 2025
40 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalDepreciation
Contract language / legal issueInformation furnishedQuestion of fact
Aug 7, 2025Aug 25, 2025
18 days		Not confirmed
Policyholder servicePremium & ratingRoof
Company position upheldContract language / legal issueInformation furnished
Aug 6, 2025Nov 26, 2025
112 days		Not confirmed
Delay — policyholder serviceRoof
Contract language / legal issueQuestion of fact
Aug 6, 2025Dec 15, 2025
131 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Corrective action takenAdditional monies receivedQuestion of fact
Aug 5, 2025Oct 15, 2025
71 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Contract language / legal issueClaim settledCorrective action taken
Aug 4, 2025Dec 22, 2025
140 days		Not confirmed
Delay — policyholder service
Information furnished
Aug 4, 2025Nov 20, 2025
108 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleDepreciationAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Jul 29, 2025Dec 5, 2025
129 days		Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Jul 15, 2025Oct 31, 2025
108 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
Jul 7, 2025Nov 4, 2025
120 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAppraisalAdjuster's handling
Corrective action takenQuestion of factContract language / legal issue
Jul 7, 2025Jul 28, 2025
21 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Claim settledQuestion of factCompany position upheld
Jul 7, 2025Aug 15, 2025
39 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Information furnishedQuestion of factCompany position upheld
Jun 30, 2025Oct 31, 2025
123 days		Not confirmed
Unsatisfactory settlement or offerDamage disputeAdjuster's handling
Contract language / legal issueQuestion of fact
Jun 24, 2025Oct 27, 2025
125 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Company position upheldAdditional monies receivedContract language / legal issue
Jun 24, 2025Oct 31, 2025
129 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWindDepreciationAdjuster's handling
Additional monies receivedClaim settledCorrective action taken
Jun 18, 2025Sep 16, 2025
90 days		Not confirmed
Unsatisfactory settlement or offer
Company position upheldClaim settledContract language / legal issue
Jun 9, 2025Oct 16, 2025
129 days		Not confirmed
Delay — policyholder servicePremium & rating
Question of factContract language / legal issueCompany position upheld
Jun 9, 2025Jul 16, 2025
37 days		Not confirmed
Policyholder servicePremium & rating
Company position upheldContract language / legal issue
Jun 6, 2025Jul 18, 2025
42 days		Not confirmed
Claim denialWater damageDamage disputePlumbingMold
Contract language / legal issueQuestion of factCompany position upheld
Jun 2, 2025Oct 7, 2025
127 days		Not confirmed
Unsatisfactory settlement or offerLoss of use
Question of factContract language / legal issue
May 27, 2025Oct 1, 2025
127 days		Confirmed
Delay — claims handlingUnsatisfactory settlement or offerDamage dispute
Additional monies receivedCorrective action takenQuestion of fact
May 27, 2025Sep 30, 2025
126 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDeductible
Information furnishedAdditional monies receivedCorrective action taken
May 23, 2025Sep 12, 2025
112 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Additional Payment ExpectedCorrective action takenContract language / legal issue
May 19, 2025May 28, 2025
9 days		Not confirmed
Policyholder serviceRefund of premium
Premium RefundedComplaint WithdrawnInformation furnished
May 16, 2025Aug 8, 2025
84 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWindDeductible
Contract language / legal issueInformation furnishedCompany position upheld
May 12, 2025Jun 25, 2025
44 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMold
Information furnishedClaim settledContract language / legal issue
May 8, 2025Aug 19, 2025
103 days		Not confirmed
Refund of premium
Contract language / legal issueInformation furnished
May 5, 2025Aug 28, 2025
115 days		Not confirmed
Policyholder serviceDelay — policyholder serviceRefund of premium
Information furnishedQuestion of fact
May 2, 2025Jul 3, 2025
62 days		Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailDeductibleAppraisal
Contract language / legal issueCompany position upheldInformation furnished
May 1, 2025Aug 28, 2025
119 days		Confirmed
Claim service & handlingDelay — claims handlingRoofWindAdjuster's handling
Additional monies receivedCorrective action takenAdditional Payment Expected
Apr 25, 2025Jun 30, 2025
66 days		Not confirmed
Claim service & handlingClaim denialRoofWater damageAdjuster's handling
Information furnishedClaim settledQuestion of fact
Apr 23, 2025Aug 13, 2025
112 days		Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
Apr 21, 2025Jun 27, 2025
67 days		Not confirmed
Claim service & handlingUnfair Discrim-Clms HandlingUnsatisfactory settlement or offerAppraisalAdjuster's handling
Contract language / legal issueClaim settledInformation furnished
Apr 15, 2025Jun 24, 2025
70 days		Not confirmed
Policyholder service
Company position upheldContract language / legal issue
Apr 15, 2025Jun 29, 2025
75 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Apr 2, 2025Jul 23, 2025
112 days		Not confirmed
Claim service & handlingAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 1, 2025May 20, 2025
49 days		Not confirmed
Policyholder service
Company position upheldContract language / legal issue
Apr 1, 2025Jun 30, 2025
90 days		Confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Corrective action takenClaim settledContract language / legal issue
Mar 25, 2025May 7, 2025
43 days		Not confirmed
CancellationPolicyholder service
Contract language / legal issueCompany position upheld
Mar 25, 2025May 16, 2025
52 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueInformation furnished
Mar 20, 2025Jun 10, 2025
82 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbing
Contract language / legal issueCompany position upheldInformation furnished
Mar 18, 2025Aug 28, 2025
163 days		Confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerRoofHailWindAdjuster's handling
Corrective action takenAdditional monies receivedClaim settled
Mar 14, 2025Aug 6, 2025
145 days		Confirmed
Claim denialWindAdjuster's handling
Additional Payment ExpectedQuestion of factInformation furnished
Mar 7, 2025Jul 18, 2025
133 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAdjuster's handling
Information furnishedCompany position upheldQuestion of fact
Mar 7, 2025May 7, 2025
61 days		Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailDepreciation
Company position upheldContract language / legal issueInformation furnished
Mar 6, 2025Jun 6, 2025
92 days		Confirmed
Claim service & handlingDelay — claims handlingDepreciationLoss of useAdjuster's handling
Additional monies receivedInformation furnishedCorrective action taken
Feb 25, 2025Jul 9, 2025
134 days		Not confirmed
Unsatisfactory settlement or offerRoofHailWindDeductible
Question of factCompany position upheldContract language / legal issue
Feb 24, 2025Mar 19, 2025
23 days		Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerDamage disputeAppraisalAdjuster's handling
Claim settledInformation furnishedContract language / legal issue
Feb 19, 2025Jun 10, 2025
111 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Corrective action takenContract language / legal issueClaim settled
Feb 18, 2025Jun 13, 2025
115 days		Not confirmed
Claim service & handlingDelay — claims handlingHailAppraisalDepreciation
Contract language / legal issueQuestion of fact
Feb 10, 2025Jun 10, 2025
120 days		Confirmed
Policyholder serviceDelay — policyholder service
Information furnishedCorrective action taken
Feb 3, 2025Jun 16, 2025
133 days		Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWindAdjuster's handling
Additional monies receivedInformation furnishedAdditional Payment Expected
Jan 30, 2025Jun 3, 2025
124 days		Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDeductible
Company position upheldContract language / legal issueInformation furnished
Jan 24, 2025May 14, 2025
110 days		Confirmed
Claim service & handlingUnsatisfactory settlement or offerHailWater damageDeductibleAdjuster's handling
Company position upheldContract language / legal issueInformation furnished
Jan 16, 2025Apr 29, 2025
103 days		Not confirmed
Unsatisfactory settlement or offerRoofDamage disputeAdjuster's handling
Contract language / legal issueQuestion of fact
Jan 15, 2025Apr 25, 2025
100 days		Not confirmed
Claim service & handlingRoofHailDamage disputeAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Jan 14, 2025May 22, 2025
128 days		Not confirmed
Unsatisfactory settlement or offerWater damagePlumbing
Referred ToContract language / legal issueCompany position upheld

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 275 records; the counts everywhere else on this page cover all 275. The full set is downloadable from the Texas Open Data Portal.

Compare

Carriers with a similar volume of Texas homeowner complaints
American Economy Insurance Company
81 confirmed of 444
Texas Farmers Insurance Company
56 confirmed of 346
ASI Lloyds
78 confirmed of 340
Liberty Mutual Personal Insurance Company
43 confirmed of 272
SureChoice Underwriters Reciprocal Exchange
48 confirmed of 268
Auto Club Indemnity Company
73 confirmed of 262

See all 92 respondents →

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Safeco Insurance Company of Indiana is named as an organizational respondent. Snapshot pulled July 28, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Safeco Insurance Company of Indiana.