Texas Carrier Complaint Index/Praetorian Insurance Company

Texas Department of Insurance record

Praetorian Insurance Company

Texans filed 136 homeowner complaints against Praetorian Insurance Company between January 1, 2023 and July 21, 2026. The state reviewed them and agreed with the homeowner 41 times. Across all 136, 38 ended with the carrier paying the homeowner more money — 18 of them complaints the state had confirmed.

41
complaints confirmed by TDI
30.1%
of complaints confirmed · 8.2 points above the statewide average.
6.97×
complaints per policy vs. average (2025)
38
of all 136 complaints ended with additional money paid

TDI weighs complaints against business written: 23,688 homeowners policies in force in 2025. This carrier draws more complaints than its size predicts. The index covers that year alone; the complaint counts on this page cover the whole window since 2023. This is a small book by Texas standards — under 25,000 policies — so the index moves sharply on a handful of complaints and should be read as a direction, not a score.

What these complaints were about

TDI issue tags and confirmed reasons
Issue tags across all 136 complaints
Adjuster's handling93 · 33 confirmed
Roof61 · 19 confirmed
Water damage48 · 13 confirmed
Hail44 · 9 confirmed
Deductible36 · 12 confirmed
Wind34 · 9 confirmed
Loss of use23 · 7 confirmed
Depreciation21 · 9 confirmed
Tags overlap and TDI records them on about 78% of complaints, so these are floors.
How the 41 confirmed complaints closed
Corrective action taken32 · 78%
Information furnished20 · 49%
Additional monies received18 · 44%
Claim settled16 · 39%
Contract language / legal issue12 · 29%
Additional Payment Expected7 · 17%
Question of fact4 · 10%
Premium Refunded1 · 2%
One complaint can close with several dispositions, so shares overlap. Median time from filing to close: 73 days, against 70 statewide.

By year

Complaints received · 2026 is partial
202347 filed · 11 confirmed
202446 filed · 20 confirmed
202534 filed · 8 confirmed
20269 filed · 2 confirmed

The records

120 most recent of 136 · confirmed rows shaded
ReceivedClosedTDI verdictWhat the complaint was aboutHow it closed
Jun 9, 2026Jul 2, 2026
23 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Apr 8, 2026May 1, 2026
23 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damageAdjuster's handling
Company position upheldQuestion of factContract language / legal issue
Apr 7, 2026Apr 29, 2026
22 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Mar 16, 2026Apr 13, 2026
28 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageAdjuster's handling
Additional monies receivedCorrective action taken
Mar 11, 2026Apr 9, 2026
29 days
Not confirmed
Unsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedCompany position upheld
Mar 10, 2026Mar 31, 2026
21 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWater damageWind
Contract language / legal issueInformation furnishedAdditional Payment Expected
Mar 4, 2026Mar 24, 2026
20 days
Not confirmed
Claim service & handlingWindDeductibleDepreciationAdjuster's handling
Company position upheldInformation furnishedQuestion of fact
Feb 17, 2026Mar 31, 2026
42 days
Confirmed
Delay — policyholder serviceRefund of premium
Premium Refunded
Feb 9, 2026Mar 11, 2026
30 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageAdjuster's handling
Question of factAdditional Payment ExpectedContract language / legal issue
Dec 2, 2025Feb 18, 2026
78 days
Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerFoundationAdjuster's handling
Company position upheldContract language / legal issue
Nov 14, 2025Dec 8, 2025
24 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialRoofHailWater damageWindLoss of useMoldAdjuster's handling
Claim settledQuestion of factContract language / legal issue
Nov 13, 2025Feb 9, 2026
88 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDeductibleAdjuster's handling
Contract language / legal issueQuestion of fact
Nov 5, 2025Feb 3, 2026
90 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWind
Company position upheldQuestion of factContract language / legal issue
Nov 4, 2025Dec 22, 2025
48 days
Not confirmed
Claim service & handlingClaim denialUnsatisfactory settlement or offerDamage disputeLoss of useAdjuster's handling
Contract language / legal issueInformation furnished
Nov 3, 2025Nov 21, 2025
18 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Contract language / legal issueInformation furnishedCompany position upheld
Oct 6, 2025Oct 29, 2025
23 days
Not confirmed
Unsatisfactory settlement or offerWater damageLoss of use
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Sep 3, 2025Jan 15, 2026
134 days
Not confirmed
Claim service & handlingDelay — claims handlingAppraisalAdjuster's handling
Company position upheldContract language / legal issueQuestion of fact
Aug 20, 2025Dec 30, 2025
132 days
Not confirmed
Claim service & handlingDelay — claims handlingRoof
Information furnishedAdditional monies received
Aug 20, 2025Nov 18, 2025
90 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindDamage disputeDeductibleFoundationAdjuster's handling
Question of factAdditional Payment ExpectedInformation furnished
Aug 13, 2025Dec 16, 2025
125 days
Not confirmed
Claim service & handlingDelay — claims handlingHailAdjuster's handling
Claim settledContract language / legal issueCompany position upheld
Aug 13, 2025Sep 25, 2025
43 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWindDamage disputeDeductibleAdjuster's handling
Additional monies receivedCompany position upheldInformation furnished
Aug 12, 2025Sep 8, 2025
27 days
Confirmed
Delay — claims handlingAppraisal
Information furnishedCorrective action takenQuestion of fact
Aug 7, 2025Sep 30, 2025
54 days
Confirmed
Claim service & handlingDelay — claims handlingRoofWind
Corrective action takenInformation furnishedClaim settled
Jul 28, 2025Sep 9, 2025
43 days
Confirmed
Delay — claims handlingUnsatisfactory settlement or offerWindAdjuster's handling
Additional Payment ExpectedCorrective action takenInformation furnished
Jul 24, 2025Aug 18, 2025
25 days
Not confirmed
Claim service & handlingEndorsement / RiderUnsatisfactory settlement or offerRoofHailDeductibleDepreciation
Contract language / legal issueCompany position upheld
Jul 24, 2025Oct 27, 2025
95 days
Not confirmed
Unsatisfactory settlement or offerDepreciationAdjuster's handling
Additional Payment ExpectedInformation furnishedContract language / legal issue
Jul 15, 2025Oct 15, 2025
92 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofDamage disputeAppraisalAdjuster's handling
Corrective action takenContract language / legal issueClaim settled
Jul 11, 2025Nov 24, 2025
136 days
Confirmed
Claim service & handlingDelay — claims handlingMoldAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Jul 7, 2025Nov 4, 2025
120 days
Not confirmed
Unsatisfactory settlement or offerRoofWater damageWindDeductible
Information furnishedContract language / legal issueQuestion of fact
Jun 30, 2025Jul 22, 2025
22 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damageLoss of useAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Jun 18, 2025Oct 9, 2025
113 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Additional Payment ExpectedQuestion of factContract language / legal issue
May 30, 2025Sep 24, 2025
117 days
Not confirmed
Claim service & handlingRoofAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Apr 28, 2025Aug 13, 2025
107 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDeductibleAdjuster's handling
Contract language / legal issueCompany position upheldQuestion of fact
Apr 9, 2025Aug 20, 2025
133 days
Confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofWater damageDamage disputeDeductibleDepreciationLoss of useMold
Additional monies receivedCorrective action takenContract language / legal issue
Apr 3, 2025Jul 30, 2025
118 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDeductibleAdjuster's handling
Question of factCompany position upheldAdditional monies received
Feb 28, 2025Sep 5, 2025
189 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Question of factClaim settledInformation furnished
Feb 21, 2025Jun 12, 2025
111 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingLoss of useMoldAdjuster's handling
Additional monies receivedContract language / legal issueQuestion of fact
Feb 19, 2025May 28, 2025
98 days
Confirmed
Claim service & handlingDelay — claims handlingRoofHailDepreciationAdjuster's handling
Additional monies receivedCorrective action takenClaim settled
Feb 12, 2025Jun 20, 2025
128 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindDamage dispute
Contract language / legal issueCompany position upheldInformation furnished
Jan 28, 2025Jun 19, 2025
142 days
Not confirmed
Claim service & handlingRoofHail
Information furnishedQuestion of factAdditional monies received
Jan 27, 2025Jun 17, 2025
141 days
Not confirmed
Unsatisfactory settlement or offerRoofHailDeductible
Contract language / legal issueCompany position upheldInformation furnished
Jan 15, 2025May 19, 2025
124 days
Confirmed
Claim service & handlingDelay — claims handlingClaim denialPlumbingDeductibleFoundationAdjuster's handling
Claim settledCorrective action takenContract language / legal issue
Jan 15, 2025May 27, 2025
132 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofHailWindAppraisalDepreciationAdjuster's handling
Information furnishedAdditional Payment ExpectedAdditional monies received
Dec 18, 2024Mar 13, 2025
85 days
Confirmed
Unsatisfactory settlement or offerHailDeductibleAdjuster's handling
Additional monies receivedInformation furnishedCorrective action taken
Dec 10, 2024Mar 31, 2025
111 days
Not confirmed
Unsatisfactory settlement or offerHailDeductible
Information furnishedCompany position upheldContract language / legal issue
Dec 10, 2024Jun 3, 2025
175 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWindDepreciationAdjuster's handling
Claim settledCorrective action takenStat Pen Pd-46 To 90 Dys Late
Dec 9, 2024Jan 2, 2025
24 days
Confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Information furnishedAdditional monies received
Dec 2, 2024May 28, 2025
177 days
Confirmed
Delay — claims handlingRoofHailWindDeductibleDepreciationAdjuster's handling
Claim settledCorrective action takenInformation furnished
Dec 2, 2024Jan 2, 2025
31 days
Confirmed
Claim service & handlingDelay — claims handlingHailAppraisalAdjuster's handling
Information furnishedAdditional monies received
Nov 20, 2024May 29, 2025
190 days
Confirmed
Claim service & handlingDelay — claims handlingRoofAdjuster's handling
Claim settledInformation furnishedCorrective action taken
Nov 12, 2024Dec 3, 2024
21 days
Confirmed
Unsatisfactory settlement or offerHailAdjuster's handling
Information furnishedAdditional monies received
Oct 24, 2024Dec 3, 2024
40 days
Confirmed
Claim service & handlingDelay — claims handlingRoofWindDepreciationLoss of useAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedInformation furnished
Oct 23, 2024Apr 24, 2025
183 days
Confirmed
Unsatisfactory settlement or offerRoofHailWindDeductibleDepreciationAdjuster's handling
Additional Payment ExpectedCorrective action takenInformation furnished
Oct 21, 2024Apr 8, 2025
169 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDamage disputeDeductibleAppraisalDepreciationAdjuster's handling
Information furnishedContract language / legal issueAdditional Payment Expected
Oct 21, 2024Jan 5, 2025
76 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageLoss of useAdjuster's handling
Contract language / legal issueInformation furnishedClaim settled
Oct 18, 2024Apr 29, 2025
193 days
Not confirmed
Claim service & handlingDelay — claims handlingEndorsement / RiderUnsatisfactory settlement or offerWater damagePlumbingLoss of useAdjuster's handling
Contract language / legal issueCompany position upheld
Oct 15, 2024Feb 21, 2025
129 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindAdjuster's handling
Question of factAdditional monies receivedCorrective action taken
Oct 4, 2024Feb 27, 2025
146 days
Confirmed
Claim service & handlingDelay — claims handlingDepreciationAdjuster's handling
Information furnishedCorrective action taken
Oct 2, 2024Feb 12, 2025
133 days
Confirmed
Claim service & handlingDelay — claims handlingWater damageWindLoss of useAdjuster's handling
Information furnishedCorrective action takenAdditional Payment Expected
Sep 6, 2024Jan 14, 2025
130 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageWindDeductibleDepreciationLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedAdditional monies received
Sep 4, 2024Feb 26, 2025
175 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleAdjuster's handling
Corrective action takenClaim settledContract language / legal issue
Aug 22, 2024Jan 3, 2025
134 days
Confirmed
Claim service & handlingDelay — claims handlingRoofDeductibleDepreciationAdjuster's handling
Additional monies receivedCorrective action takenContract language / legal issue
Aug 7, 2024Nov 18, 2024
103 days
Not confirmed
Delay — claims handlingHailWindDeductible
Information furnishedCompany position upheldContract language / legal issue
Aug 6, 2024Oct 30, 2024
85 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWindDeductibleDepreciationLoss of useAdjuster's handling
Additional monies receivedContract language / legal issueCompany position upheld
Jul 31, 2024Dec 30, 2024
152 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputeDeductibleAdjuster's handling
Additional Payment ExpectedAdditional monies receivedCorrective action taken
Jul 31, 2024Nov 21, 2024
113 days
Confirmed
Claim service & handlingDelay — claims handlingRoofHail
Corrective action takenInformation furnished
Jul 31, 2024Nov 20, 2024
112 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingDeductibleFoundation
Contract language / legal issueQuestion of factCompany position upheld
Jul 29, 2024Nov 21, 2024
115 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindLoss of useAdjuster's handling
Additional monies receivedCorrective action takenAdditional Payment Expected
Jul 24, 2024Oct 30, 2024
98 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWater damageWindLoss of useAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Jul 23, 2024Oct 3, 2024
72 days
Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueQuestion of factAdditional monies received
Jul 22, 2024Oct 28, 2024
98 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofWater damageWindDamage disputeDeductibleLoss of useMoldAdjuster's handling
Information furnishedAdditional Payment ExpectedQuestion of fact
Jul 12, 2024Oct 14, 2024
94 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offer
Information furnishedClaim settled
Jul 11, 2024Oct 14, 2024
95 days
Not confirmed
Claim denialHailWind
Contract language / legal issueCompany position upheldInformation furnished
Jul 1, 2024Sep 25, 2024
86 days
Not confirmed
Delay — claims handlingHailWind
Contract language / legal issueInformation furnishedQuestion of fact
Jun 20, 2024Sep 18, 2024
90 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWindDeductibleDepreciationLoss of useAdjuster's handling
Information furnishedAdditional Payment ExpectedContract language / legal issue
Jun 17, 2024Oct 1, 2024
106 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damageDamage disputePlumbingAdjuster's handling
Question of factContract language / legal issueAdditional Payment Expected
May 28, 2024Aug 19, 2024
83 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageDeductibleAppraisalLoss of useAdjuster's handling
Additional monies receivedCorrective action takenClaim settled
May 13, 2024Jun 28, 2024
46 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWind
Additional Payment ExpectedInformation furnished
May 10, 2024Jul 31, 2024
82 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damageWindAppraisalLoss of useMold
Contract language / legal issueCompany position upheldInformation furnished
May 6, 2024Jun 12, 2024
37 days
Not confirmed
Claim service & handlingDelay — claims handlingFoundationAdjuster's handling
Information furnishedContract language / legal issue
Feb 22, 2024May 15, 2024
83 days
Not confirmed
Delay — claims handlingRoofHailWindDepreciation
Additional Payment ExpectedInformation furnishedContract language / legal issue
Feb 21, 2024Mar 11, 2024
19 days
Not confirmed
Unsatisfactory settlement or offer
Complaint Withdrawn
Feb 14, 2024Apr 17, 2024
63 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofWindDepreciationAdjuster's handling
Question of factAdditional monies receivedAdditional Payment Expected
Feb 12, 2024Feb 28, 2024
16 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Claim settledInformation furnished
Feb 12, 2024Apr 26, 2024
74 days
Not confirmed
Claim service & handlingDelay — claims handlingClaim denialWater damagePlumbingMold
Information furnishedCompany position upheldContract language / legal issue
Feb 2, 2024Apr 5, 2024
63 days
Not confirmed
Claim service & handlingDelay — claims handling
Information furnishedContract language / legal issue
Jan 22, 2024Mar 15, 2024
53 days
Not confirmed
Cancellation
Premium RefundedInformation furnished
Jan 11, 2024Feb 12, 2024
32 days
Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Contract language / legal issueCompany position upheld
Jan 9, 2024Mar 15, 2024
66 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerWater damageMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Dec 22, 2023Feb 23, 2024
63 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailWater damageAdjuster's handling
Claim settledContract language / legal issueCorrective action taken
Dec 21, 2023Jan 8, 2024
18 days
Not confirmed
Unsatisfactory settlement or offerRoofHailWater damageDeductibleAdjuster's handling
Contract language / legal issueQuestion of factAdditional Payment Expected
Nov 16, 2023Dec 6, 2023
20 days
Not confirmed
Delay — claims handling
Claim settledComplaint Withdrawn
Nov 15, 2023Jan 12, 2024
58 days
Not confirmed
Cancellation
Information furnishedCompany position upheldContract language / legal issue
Nov 14, 2023Dec 1, 2023
17 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailWater damage
Claim settledQuestion of fact
Oct 25, 2023Jan 16, 2024
83 days
Not confirmed
Claim service & handlingDelay — claims handlingAdjuster's handling
Claim settledInformation furnished
Oct 25, 2023Jan 3, 2024
70 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerAdjuster's handling
Additional Payment ExpectedContract language / legal issueQuestion of fact
Oct 25, 2023Jan 3, 2024
70 days
Confirmed
Claim service & handlingDelay — claims handlingRoofWater damageDeductibleAdjuster's handling
Additional monies receivedQuestion of factContract language / legal issue
Oct 24, 2023Jan 3, 2024
71 days
Not confirmed
Unsatisfactory settlement or offerRoofHailDeductibleAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Oct 20, 2023Dec 1, 2023
42 days
Confirmed
Claim service & handlingDelay — claims handlingRoofHailAdjuster's handling
Contract language / legal issueQuestion of factCorrective action taken
Oct 4, 2023Nov 27, 2023
54 days
Not confirmed
Premium & ratingHailDeductible
Additional Payment ExpectedContract language / legal issue
Oct 4, 2023Oct 19, 2023
15 days
Not confirmed
Delay — claims handlingHailAdjuster's handling
Information furnishedClaim settledContract language / legal issue
Sep 28, 2023Dec 15, 2023
78 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueAdditional monies receivedQuestion of fact
Sep 20, 2023Nov 30, 2023
71 days
Confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Corrective action takenInformation furnished
Sep 13, 2023Oct 10, 2023
27 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerWater damagePlumbingAdjuster's handling
Information furnishedAdditional monies received
Sep 11, 2023Nov 21, 2023
71 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingAdjuster's handling
Additional Payment ExpectedInformation furnished
Sep 6, 2023Nov 20, 2023
75 days
Not confirmed
Claim service & handlingDelay — claims handlingRoofDeductibleDepreciationAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Aug 28, 2023Nov 7, 2023
71 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbingLoss of useAdjuster's handling
Additional monies receivedQuestion of factAdditional Payment Expected
Aug 23, 2023Sep 23, 2023
31 days
Not confirmed
Claim service & handlingDelay — claims handlingWater damagePlumbing
Information furnishedAdditional Payment Expected
Aug 22, 2023Oct 23, 2023
62 days
Not confirmed
Delay — claims handlingRoofHailAdjuster's handling
Additional monies receivedInformation furnishedContract language / legal issue
Aug 18, 2023Oct 25, 2023
68 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerRoofHailAdjuster's handling
Contract language / legal issueInformation furnishedAdditional monies received
Aug 16, 2023Sep 2, 2023
17 days
Confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerRoof
Additional monies receivedCorrective action taken
Jul 26, 2023Oct 6, 2023
72 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerHailAppraisalAdjuster's handling
Question of factInformation furnishedContract language / legal issue
Jul 17, 2023Sep 29, 2023
74 days
Not confirmed
Delay — policyholder serviceOtherRoofHailDeductible
Contract language / legal issueQuestion of fact
Jul 13, 2023Aug 4, 2023
22 days
Not confirmed
Delay — claims handlingRoofWater damageAdjuster's handling
Claim settledContract language / legal issue
Jun 14, 2023Jul 16, 2023
32 days
Confirmed
Delay — claims handlingRoofDeductibleAdjuster's handling
Information furnishedAdditional monies receivedCorrective action taken
Jun 8, 2023Aug 18, 2023
71 days
Not confirmed
Delay — claims handlingUnsatisfactory settlement or offerLoss of useMoldAdjuster's handling
Contract language / legal issueAdditional Payment ExpectedQuestion of fact
Jun 5, 2023Aug 8, 2023
64 days
Confirmed
Claim service & handling
Claim settledContract language / legal issueAdditional monies received
May 23, 2023Aug 4, 2023
73 days
Not confirmed
Delay — claims handlingRoofDeductibleAppraisalAdjuster's handling
Additional monies receivedContract language / legal issueClaim settled
May 17, 2023Jun 22, 2023
36 days
Not confirmed
Claim service & handlingUnsatisfactory settlement or offerRoofHailWater damageDeductibleMold
Company position upheldInformation furnishedQuestion of fact
May 4, 2023Jul 20, 2023
77 days
Not confirmed
Claim service & handlingDelay — claims handlingUnsatisfactory settlement or offerHailAdjuster's handling
Information furnishedAdditional Payment Expected

These are the rows TDI publishes, unedited. Complaint records are already de-identified at source — no complainant name, address, or dollar figure is published, and none is shown here. This table shows the 120 most recent of 136 records; the counts everywhere else on this page cover all 136. The full set is downloadable from the Texas Open Data Portal.

About this record

Source: Texas Department of Insurance, “Insurance complaints: All data”, homeowners coverage, complaints received on or after January 1, 2023 where Praetorian Insurance Company is named as an organizational respondent. Snapshot pulled August 3, 2026.

A confirmed complaint is one TDI reviewed and found had merit. It is not a finding of bad faith, a court judgment, or a regulatory sanction. Complaint volume tracks how much business a carrier writes, which is why the complaints-per-policy index above matters more than the raw count. Legally distinct affiliates file separately and are not combined here. Full method on the index methodology.

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Data: Texas Department of Insurance open data portal · Analysis: claimOS · This page reports public regulatory records and draws no legal conclusions about Praetorian Insurance Company.