Work your queue in My Work
Use My Work to manage assigned tasks, due items, and next actions without losing sight of what matters first or which claims are starting to drift.
Walkthrough
My Work daily routine
A short buyer-facing walkthrough of how claimOS helps operators work the day from one queue without losing the claim context.
Poster previewWatch with transcript
The poster should communicate the sales payoff of My Work: operators can triage, inspect, and move work forward without separating the queue from the claim.
Start with the poster frame to orient the team, then use chapters and the transcript below to jump straight to the part of the workflow you need.
Chapters
What this video covers
Use the chapter breakdown when you want the fastest path to the exact moment your team needs to review.
Start with the most valuable queue read · 0:00
Open on the queue signals that move the day forward instead of treating every row like equal work.
Inspect and open the right work quickly · 0:16
Move from queue triage into the right underlying record without breaking the relationship between the task and the claim.
End the pass with a queue the team can trust · 0:32
Finish by showing how completion, rerouting, and deliberate deferral all leave the next state more visible for the team.
Transcript
Read the walkthrough
The full transcript stays visible on the page so teams can skim, search, and reference the workflow without needing to watch every second.
Read the queue like a decision surface
The walkthrough opens by showing the queue as a decision surface, where urgency, blockers, and next moves are visible before the operator clicks into the wrong work.
Move into the claim without losing the thread
The middle section reinforces the buyer value: the queue and the claim stay connected, so the operator is not switching into a stripped-down task view that hides the record context.
Finish with a cleaner queue and clearer ownership
The close lands on the operational payoff. Each action leaves the next state clearer for the team, which is what makes daily execution feel controlled instead of chaotic.
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